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A Place for Mom Reviews

We ask all families who work with A Place for Mom to give us their honest feedback about our senior living referral service because customer satisfaction is our number one priority. The reviews are collected by Feefo.com, an independent third party, and inspire us to constantly improve the customer experience.

A Place for Mom is rated 97 out of 100 for overall satisfaction with 8224 customer reviews. See our full list of reviews here. You'll find our most recent 20 good and bad reviews below.

Service:

"Our counselor listened carefully, and was professional and resourceful. She sent really helpful and relevant materials and referrals to help my family and I navigate our decision making process."

Service:

"Gave information about when it is time to look for a home for your senior, kept in contact, sent list of homes around area, called periodically."

Service:

"Without their help and guidance I would not have been able to locate and evaluate the assisted living facilities in our area as quickly or thoroughly as I was able to do with their guidance and assistance.

I recommend A Place for Mom without reservations."

Service:

"When I began, I did not understand this type of paid service. Joann was very comforting in our telephone conversations and very helpful with the information she provided to me.

I will recommend the company."

Service:

"An outstanding reference resource. I can only offer praise for the counselor to which we were assigned."

Service:

"At time when I was exhausted from providing 24-hour care to my father, they helped do the research on care facilities that were appropriate for his needs. Karen asked all the right questions to ensure the facilities she recommended were appropriate and even offered to make appointments for tours. She worked remarkably quickly, knew the area and what was available, all while being caring and understanding. I would definitely recommend their services."

Service:

"My expectations were different than what was delivered. When I first contacted A Place for Mom (APFM), I shared our scenario and was under the impression that the service provided to me would include gathering availability and pricing info and providing a list of options. Instead I got bombarded with calls from each of the different providers and was forced to do that work myself. Finally, APFM received a referral fee from the facility where my grandparents eventually ended up moving. This does not seem right as APFM did nothing more than send an email."

Service:

"So appreciated the speedy help!"

Service:

"I called a few times and was able to get advice on places that would assist my mother-in-law. Diane sent me some locations for assisted living in my area. I was able to visit and make a decision. My mother-in-law was able to go into a respite stay that has worked out well. she will probably stay full time.

I would consider using a Place for Mom if the need arises in the future."

Service:

"A Place for Mom helped me find the perfect home for our mother."

Service:

"I would like to thank Mechele Sarieddine. She was so kind and thoughtful. Mechelle helped me find a place for my Dad. It was such a trying time for my sisters and I. She was very knowledgeable about dementia and where my Dad would do best. Mechelle called and checked up on us as well as contacting the people to find out the process of moving my dad. Thank you so much to a place for mom and especially to Mechelle. God Bless you and thank you so much."

Service:

"Kitty F. was my consultant. Very polite and informative. Made me feel like she sincerely cared about my mom and worked quickly to help get her placed in the ideal senior community."

Service:

"A Place for Mom contacted me quickly and connected me with a senior living advisor. She was very helpful and gave me several recommendations, and also sent information on what I should be looking for in an assisted living facility. She was available to resolve questions, be a liaison with the facility, and very supportive in helping me make a final decision. I would definitely use them again and have already recommended them to someone else."

Service:

"The gal I talked to on the phone was so nice....Lisa szabo?? I believe"

Service:

"I feel that a place for mom is a good program. However they should do a more thorough job of checking out the places they recommend"

Service:

"While doing an Internet search for assisted living communities in our area, I stumbled across the website for A Place for Mom. I provided a few responses regarding my inquiry, and kept on with my search. The very next day, I received a telephone call from a representative, which was totally unexpected on my part. She explained the process and offered her assistance. Since time was of the essence, I was happy to have her help. Later the same day, I received an email with the names and addresses of all the facilities in our area, that matched our criteria, with available rooms. I immediately set up appointments for tours, and throughout the process, my rep was in DAILY contact we me, answering questions and revising the list. It took no time at all to find a lovely place for my uncle."

Service:

"Excellent service. Thank you for helping me place my grandmother in a new home."

Service:

"A Place For Mom provided me with placement recommendations which saved me time in searching myself. We found an excellent home from their recommendations."

Service:

"A Place For Mom provided me with multiple resources and options as I began my initial research into assisted living communities for my parents in Florida. My Advisor, Nancy, was incredibly kind and helpful. She followed up regularly and provided me with the support I needed. My parents are moving this week to an assisted living community in Sarasota - one that Nancy put us in touch with. We are hopeful the transition is smooth and that they love their new home."

Service:

"A place for Mom listened to our needs and provided information that fulfilled our requirements."


On 25-Jun-2016 the customer added:

"A place for Mom listened to my questions and replied with a sense of urgency."

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