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We ask all families who work with A Place for Mom to give us their honest feedback about our senior living referral service because customer satisfaction is our number one priority. The reviews are collected by Feefo.com, an independent third party, and inspire us to constantly improve the customer experience.
"After the first week we knew we had chosen the wrong place, I hope you don’t make the same mistake.Desert Cottages cares more about the appearance of their facility, than they do about their residents. Our loved one was not taken care to our satisfaction, she was medically found dehydrated, which was one of our concerns expressed directly to them. Their Idea of hydration was a pitcher of water within eyesight. Desert cottages staff and owner refused to acknowledge a decline in her health since moving her into their facility. They did not notify the family when she was seriously hurt in an accident. Desert Cottage Fees are excessive and abusive, and very questionable. I would never recommend this place for any care needs for anyone."
"A place for mom is a great resource for gathering information for area assisted living properties. I researched each property before choosing for my parents and would inquire with AP4M and they were honest, professional and very informative as to each property on my list. I would not hesitate to recommend the company, and if I would ever need their assistance in the future, they would be my go-to source. Heather was an enormous help to me, I almost felt like we had a personal connection, even though all communication was through emails and phone conversations, I never met her personally. I felt she had the compassion that it takes for this type of job and it was evident in her conversations. Never once did she sway any of my decisions, nor did I feel any pressure to chose a specific property, based on her knowledge and experience in the field, which I truly respected. The entire experience of placing your loved ones in this type of environment is not an easy endeavor. I did an extreme amount of research and investigation before I made the decision and I would hope that more family members would take advantages of the resources before selecting homes, and use a Place for Mom as one of their main contacts. Kudos to Heather for being such a positive and helpful influence with my decision making."
"Susan was terrific. i highly recommend this service."
"Please call me so I can talk with some one. Maybe their is another group who would be better formy brother and less expensive for what they are doing for him. Hilda Dobrosielski Cell Phone724 513 6854. Thank You."
"very helpful. very dependable. great peace of mind."
"I was so pleased to see the quick response to my initial call to A Place for Mom. Ruth assisted me with scheduling interviews in a very short window of time and was so understanding and compassionate. Her follow up was terrific. I am so thankful to your company as you gave me the help I needed to find the right fit for Mom. I would highly recommend A Place for Mom for anyone facing this difficult decision. Sincerely, Gail"
"Their heip and advice was excellent and Stacy Wagner deserve an A++ for her good support and keeping in touch. Jane Jukes"
"I had seen adds for A Place for Mom and they came around just before my mom decided it was time for her to go someplace where she could get some help in her everyday living.My daughter had been taking care of her for 4 years and it was clear that Mom needed more.I placed the call and was assigned to Tammy.Tammy gave me the overall summary of what A PLace for Mom would help me with and then I gave her my guidelines for distance and must haves, financial requirements, etc. She gave me a list, helped with making the appointments, listened to my reviews, gave suggestions on questions to ask and referred me to other places when we just were not so sure.All in all, after visiting about 7 places, we decided on the first one we visited.So far so good. Not perfect but we are working on the hic-ups.Mom has been in for just one month. She is getting used to living there. The best part is the distance. I can get there in 15-20 minutes. I get to see her more frequently.There is a lot of communication, I needed the constant reminders and updating. I can see where someone else might not appreciate that much contact."
"They were solicitous and followed up promptly with us. Excellent service!"
"A Place for Mom takes the worry out of this process. They provide solid recommendations based on your needs. They are understanding, helpful, and a joy to work with."
"I would highly recommend A Place for Mom services. I had an emergency situation where I was looking for care in a short time frame going into a weekend and my representative responded very quickly. Within hours I had calls from 3 places in Topeka, two who could not accommodate us immediately, but wanted to touch base to give other suggestions and one where we moved my grandmother to immediately."
"Grace was exceptional at walking me through the process of determining the best match for my moms impending move to a supported living environment. There was no pressure, only suggestions of things to think about, efficient and responsive guidance throughout the entire process. I am thankful mom is in a lovely home now that provides the individual care and support she needs. I could not have done it without A Place for Mom's expertise. As I have for other extended family (and they have been as equally pleased) , I would recommend using this companies service for your loved one."
"the places that were lined up for me in Texas were spot on for what we were looking for. Dad ended up deciding to go to Denver instead of Dallas. Our counselor was really good for us here. Being from here, she didn't really know the Denver area so was not able to be as helpful there."
"Person I spoke with gave great initial advice and provided suggestions for fixed incone parents"
"A Place For Mom was extremely helpful in getting us the information we needed to make quick decisions about my mom's changing care needs. We were referred to Lincoln Square Independent Living and it was exactly what we needed. I would definitely recommend them to anyone."
"A Place for Mom was very prompt with responding to my request. Their staff was compassionate, understanding and very informative."
"Very friendly and informative made it easy for me to decide and get mom into a very good place!"
"very helpful. Continued to give me different homes to look at until I found a wonderful place for my mother. I would use them again."
"They were very helpful, informative and gracious!"
Call toll-free: (866) 333-2174 8 a.m.-9 p.m.
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A Place for Mom is the largest assisted living referral service. We are paid by our participating communities, therefore our service is offered at no charge to families.