Connecting Families to Senior Living
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We ask all families who work with A Place for Mom to give us their honest feedback about our senior living referral service because customer satisfaction is our number one priority. The reviews are collected by Feefo.com, an independent third party, and inspire us to constantly improve the customer experience.
"got me on the right track, thanks."
"It's been a while since I contacted you but I finally have some time to reply. It's been a whirlwind since I contacted you. It was good to have a place to help me get pointed in a direction when looking for a place for my mother. I didn't know where to start or how to get started. Once I got my feet wet I had all kinds of info and then I had to sort and visit and the hardest part was to decide where to put her. She moved into a home in March and she is doing very well. I'm more relaxed and can live my own life now."
"The workers are excellent in their care of my father. The only comments that I have is:1. My dad needs more outside activities. Being locked up in the house 24 hours per day 6 days a week is not healthy. 2. The workers command of the English language is average at best. Sometimes I feel like I am not communicating very well with them."
"I am pleased with the choice I made in selecting a place for my love one. Information was provided to me by A Place for Mom. Thank You, Geter family"
"They were awesome! Helped us with so many things. Provided information on things we never would have thought of. With their help the whole process of moving Mom to assisted living went much easier."
"The team has been exceptionally timely and diligent in finding options as quickly as possible. The results have been more that I could have hoped for."
"Mignon was very understanding and helpful with my questions - and she helped me find a temporary place for my mom that was affordable for the original 30 days."
"The different facilities offered under your organization gave many options for us. My memories of "senior living" were the smell of old people. Although there were some facilities that seemed more like home, none were like what I remembered.I have recommended a former co-worker contact A Place for Mom as a great starting point."
"Jessica Sherman has been working with me for nearly two years. Finaly Mom has been relocated from her home in downstate NY to Brookdale Senior Living Facility in Rochester NY. I feel that this would have been an impossable task if it weren't for all the help and suggestions that Jessica has provided. Definately an excellent job."
"Polite, effective, friendly. My Senior Living Advisor has been immensely helpful each time I have contacted her."
"They were available via phone "instantly", which was a benefit to me, since I had never gone through looking for care homes for parents. I was given a lot of choices, and a place to start."
"Without Richard Thomas I would have not even known not only where to start but the right questions to ask. He went above and beyond any expectations I had and cannot thank him and your organization enough for what you do"
"Because I do not live in Ill. it was vary helpful to have a local place to go to."
"It's a new place so there have been a few bumps but nothing major. I ask to have my mother use her walker to and from meals to strengthen her legs, but the aids don't follow through. They don't have an activity director yet. I think that would help my mom from being so bored. The food is very good. The venue is very nice. I would recommend the facility."
"I am VERY UNHAPPY with this service. When called on the phone and asked for my opinion, I was told I would get a chance to edit my review before it would appear online. But when I went to do this the next day (after an encounter with the staff of the facility that distinctly improved my opinion) it was too late and the less favorable review was already posted. I still can't figure out how to get it off the web. And am very unhappy with it being there--and with A Place For Mom."
"They called me promptly and scheduled an appointment for an RN to help me. She called me at the appointment time, took my information and gave me referrals to several facilities. I chose the one I preferred. Great experience at a hard time."
"Nice staff prompt results. I wish the sales people that contacted me from care facilities were less pushy."
"I sent feedback when I moved into Fellowship Square Mesa...."
"Excellent service. Very helpful. Website was easy to use and helpful"
"They were extremely attentive, found an excellent place for my mom, followed up constantly, worked on my behalf. they were simply awesome. It was far better than I thought it was. It's everything the service advertises it will be and more. I honestly thought I'd just get some list of homes and that was it... no... she worked diligently with me, called me up at least weekly to follow up. answered phone calls and emails promptly... I would not have been able to place my mother so quickly and in a time of need without this service."
Call toll-free: (866) 333-2174 8 a.m.-9 p.m.
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A Place for Mom is the largest assisted living referral service. We are paid by our participating communities, therefore our service is offered at no charge to families.
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