We ask all families who work with A Place for Mom to give us their honest feedback about our senior living referral service because customer satisfaction is our number one priority. The reviews are collected by Feefo.com, an independent third party, and inspire us to constantly improve the customer experience.
"Much help given, thank you A Place for Mom."
"We received very good information and were able to make an informed decision"
"Our entire family was at a loss as to where to start looking for a place for our Mother.A Place For Mom was a Godsend"
"Very good service"
"I think her name was Tina (not sure) was extremely helpful. This is such a stressful and emotional experience. She was reassuring, a wonderful listener and had advice on more than just placement or care. This is a great service."
"Richard Thomas from a place for mom was just great. He helped me find some really nice places for my folks. I am not sure how I would have even begone to even start looking.
Thank you so much."
"I was not sure of what to expect from this organization as we worked to relocate my Mom. A Place for Mom was sensitive to our specific requests and provided multiple options all of which met our search criteria.
We were given advice about how to navigate this process and specific tips on how to approach our search and research different offerings.
It was helpful to be in communication with somebody who had experience in navigating this process, as it was the first time for us.
Thank you for being such a wonderful, helpful resource."
"The VA attorney that was recommended used deceptive practices. It had the appearance of a bait and switch tactic. No upfront money until approved. However, payment was upon approval by the attorney. When we all know the only approval that counts is the VA. This approach came from both the attorney and your representative. Both suggesting that a refund from the attorney was the same if not approved by the VA. If they stated the correct terms upfront there would be no issue."
"My representative, Mary, was very informative and even followed up to give me more information and find out how I liked the facilities I had toured. I would say she was very professional and very helpful."
"I learned a lo tand had some very insightful moments.I would sincerely recommend this site
"I found the perfect place for my Mother. She has the care she needs and people her own age to talk to, as well as activities to keep her busy. Thank you for suggesting the Villas at Houghton."
"If it weren't for you, I would have never found a place for my mother. Thank you!!"
"Natalie was wonderful. I can't say enough nice things about her. She made the whole experience so less stressful."
"I have been difficult to work with because of such limited funds . They have done everything and more to help me. I would recommend them to anyone. I was so grateful that they continued to try to please me. Money was/is my big problem.
I apologize to them for my continuous reach for an answer.
"When I first contacted APFM, I was a little turned off, the process seemed a bit impersonal. But through a local "Visiting Angels" contact, I got referred to a specific agent at APFM, Karen Reedy. Karen was awesome, encouraging, personable and very friendly. She stayed in contact with me throughout my mom's "process". Karen referred us to several locations, two of which we really liked. We ended up choosing the one that best met my mom's needs. It was a pleasure working with Karen and I really appreciate her help and the service offered by APFM. Thank You."
"Monica was extremely helpful"
"very knowledgeable on the facilities in San Diego"
"It was most confusing getting several phone calls, it was to the point the callers names all sounded the same and you did not know which facility they were talking about. I found it much better to call a few place myself and ask the questions I wanted direct answers for."
"You guys were such a blessing in a time of need. I was faced with finding a place for my 93 year old aunt. I live 450 miles away from her and was on a tight schedule when I was in town to help her. I was given appointments to view 6 places the next day and was able to make a decision and get the process rolling within 48 hours. I really did not know where to start as I have never done this before. The guidance I received was awesome. My aunt is now in an assisted living residence and is doing very well. Thanks again for your help!"
"She was very pleasant & helpful."
Call toll-free: (866) 344-8005 8 a.m.-9 p.m.
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A Place for Mom is the largest assisted living referral service. We are paid by our participating communities, therefore our service is offered at no charge to families.
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