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A Place for Mom Reviews

We ask all families who work with A Place for Mom to give us their honest feedback about our senior living referral service because customer satisfaction is our number one priority. The reviews are collected by Feefo.com, an independent third party, and inspire us to constantly improve the customer experience.

A Place for Mom is rated 98 out of 100 for overall satisfaction with 4149 customer reviews. See our full list of reviews here. You'll find our most recent 20 good and bad reviews below.

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"Allison Danzer was amazing ! She - to us - is 'the company'. I responded to a web question ... immediately got a call from APFM ... was immediately transferrred to and introduced to Allison ... and off we went ! It was quick and painless. Then - she sent me a list of potential places based on my info ... and then she contacted a few of them and asked them to contact me ... and we were off and running. I thought it might be overwhelming - but with her help - and the online tools she provided - i felt very organized and informed from the beginning. We were able to quickly assess properties - some in person - some on the phone - and quickly select the perfect place for my Mom. She moves in this Monday - and we couldn't be happier and more pleased with the process."

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"A Place for Mom was a great help in finding emergency housing for my friend. The staff was prompt and courtesy. We discussed my friend's needs and her estimated monthly budget. Within a few days we had several placement referrals. The right placement was found within a week! My friend is very satisfied with her new home and the staff that is meeting her needs. She was able to stay in her community, so family and friends can visit often. A Place for Mom was an excellent resource in our time of crisis. Thanks!"

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"Polite, compassionate. A bit too Johnny of the spot. Submit keyed & phone rings within secs. Wanted info but not a person intruding. Give me options."

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"A place for Mom is a valuable service, and is much appreciated"

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"They were extremely prompt in contacting me and setting up interviews. I am very happy with the place I selected."

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"It is a great service. We did not go with the properties that were suggested. Some were not in the area that we wanted."

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"You did a super job. Atria Newburg Indiana is just right."

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"Charlotte has been wonderful and actually follows through with what she says she is going to do."

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"Nick was very helpful and caring."

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"They were very helpful in providing names of senior communities for my mother."

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"Ruth was wonderful and very supportive."

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"We are pleased with everything about The Woods @ Holly Tree except for the time breakfast is served. It seems that many of the residents don't make the 8am meal and wish it would be served later in the morning."

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"Jill has been more than wonderful! She has sent us information, filled up, and continued to be on the look out for any and all information she thought would be helpful to us. She returns call promptly, and follows up as promised."

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Latest:
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"The commercials make this service seem helpful. Idid get much needed referrals, but no support to back them up. Maybe in my perticular situation i was under pressure , i needed help fast and at that critical time your service was useless! My rep. Was on vacation and when i called trying to get someone else they started giving me the questions all over again. Then when i told them i had been through the process and had questions regarding the referrals they put me through to her voice mail! A day or two later i got an email response but it was too little to late. Diddn't hear from her for a month or so till decisions were made. Then she was interested in what i had decided. Saying it was a place she referred and i told her i went with it based on a senior advisor recommended it after another place she referred me to had rejected my mom for no good reason. Iam not happy with were my mom is now. My rep. Told me she will get back to me again, i won't hold my breath!
Hope you improve follow up!"


On Feb-28-2015 the customer changed their rating and added:

"Follow up help does not exist"

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"Cindy Nelson is who I talked to throughout my experience with "A place for Mom".
She was the best. She helped me weed through the many places that I had to choose from in my area. The five places were all different and all had aspects that Mom would want. A couple were so nice that John and I would want to be at if we were looking for a place for ourselves. I enjoyed the website for articles to read up on topics that had come up. Thank You!"

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"Saved me hours of searching the web for local appropriate places for mom"

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"Thanks Rhonda for holding my hand through this process."

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"My brother & I found an excellent care facility for our dad through a Place for Mom. We shared the needs he had & they identified 3 centers in our area. The place Dad & we chose has been a very good fit for his needs. I would recommend a Place for Mom to anyone who is looking to receive information about senior care for their loved one."

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"Gave me the names and numbers of 5 agencies in the area of my mother. Also sent me lots of information and questions to ask the agencies"

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"Very helpful to get visits set up."

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