The Hamister Group, Inc

Communication with family is excellent, they try not to have any surprises. Staff is competent - but turnover seems to be higher with respect to the previous place my Mom was a resident. The move in process was excellent. The meal quality is okay - my Mom is in Memory Care, so this is a secondary concern. I would recommend this facility to others.

My only frustration has been being able to communicate effectively with the staff caring for my mom. Return calls/emails are not timely and I wish I knew who to address concerns to or pass along info to without feeling like I'm pestering staff. I wish family members were given a contact person so I knew that info pertinent to my mom's care was absolutely getting relayed to the person in the position to assist her. My sister & I have been saying that we are so much more relaxed knowing my mom is not alone, being cared for and no longer so lonely. We also think it's perfectly sized for everyone to get to know one another

Northshore Heights is a beautiful place inside and outside. The staff is very friendly and welcoming. Mother loves it, and we have no regrets about moving her here.

Heather Heights has been great. The best part about it is that It's open and friendly. And the care has been good.

We had a good tour at DevonHouse. It was a place I would have considered. I felt well informed when the tour was done. I appreciated their responsiveness in reaching out to afterward. We chose a place that was closer to where I live and that we felt was a better fit for our loved one.

This was a nice community with nice staff. There was another community that responded to our request sooner, and we were on a timeline.

Northshore Heights has nice amenities and friendly staff. And the food is great.

Was a very nice facility.

Care for your mom. That's what you'll get at Devon House.

Since it's a privately owned community, a lot of times you'll talk right to the owner, which is nice. If you have a problem, you can call the front desk. And by the time I call my mom to check on her, they're in her room handling it already. They're very prompt with addressing requests.

Our family had an in person tour and it is a much bigger place and we really did like the outdoor patio the residents had access to where they could go and relax. The tour was enjoyable. They do have full bathrooms there but for our loved ones health level we were concerned she would have trouble navigating the shower and bathtub

Heather Heights is a great option for the money. the staff are very flexible with any request I have. my husband was not too thrilled with the food and portion sizes, but coming from home that's expected. I do think they do the best they can with their financial situation. all in all, I'm very happy with the care he's receiving. in regards to the atmosphere - they have a nice venue, a well kept landscape and the community has a cheerful feel to it.

The rule at this community is that I could only visit for 45 mins a day and it was 30 mins away. I knew that this would be to much for my loved one due to the fact that we were always around her.

Brompton Heights does a good job at working with you to make sure your loved one has the best care possible. They are compassionate, and skilled at different levels of care for the residents. The meals are decent for my loved one. Ice cream socials, outside entertainment, book readings, celebrations and more are some of the activities available for the residents to choose from.

Our loved one has only been there for a little, but so far the community has been straight forward with their fees, everyone has been exceedingly helpful. The staff communicate well, we get calls from the nurses with updated regarding our loved one and he is getting the rehab he needs there to.

Impressed with the staff and the fact that the owner spent time with us. Really like their care philosophy. Rooms were a little small and the bathrooms were small. Overall a nice place and would consider.

While touring this facility for my Mother, it looked really decent. The interior décor wasn’t as nice but they are currently remodeling. Our tour with the marketing director was really nice and they offer a wide range of activities. She was very helpful and informative. They answered all of our questions and gave us clear answers. One drawback was it is a larger facility of 200 residents and it felt a bit crowded in the common areas. I would recommend this facility to other families.

The community has been a fine fit for my mom. It is cleaned well, she had good meals, and activities to try out. Everything has been fine when I talk to her.