The Hamister Group, Inc

We love this community. The staff is always on the ball about everything that dad needs. We are really pleased with them. The food is fantastic and the chef is great. He goes to the farmers market for seasonal veggies and also uses a low salt diet. This is one of the best places I have ever seen.

My mother has been enjoying her stay at the Orchard Heights. The meals are wonderful I've had a chance to try them myself. They have a range of activities that the residents could engage in daily. The staff does a fantastic job keeping me informed and taking care of my loved one. I have no complaints about this community.

When I was 13 years old, my mom told me that she never, ever, wanted to be put into a nursing facility and that she was setting up long-term insurance to allow her to stay at home at the end of her life. So, when dementia made that an impossibility, my siblings and I were overcome with guilt and anxiety about how to proceed. The first time I walked into Brookdale Buckingham, my mind was put at ease. The physical environment was as dissimilar as possible from an institution. It was clean, bright, beautiful and inn-like. More important, the emotional environment was warm and nurturing. Our mom has been a resident at Brookdale for 10 months now. Having her there has not only removed the exhausting burden of trying to deal with this heart-breaking disease in her home, but it has removed the guilt and anxiety we felt about her care. Having once worked in the crème de la crème of local nursing homes, and seen some disturbing interactions between aides and patients, I came to the conclusion that any facility is only as loving as the staff on duty. As a dementia-care facility, every single employee at Brookdale Buckingham receives training in understanding and responding to the unique needs and perceptions of dementia patients. I visit our mom regularly and am always comforted to see the caring, patient interaction between staff and residents. Everyone seems aware and current about our mom's status and the staff’s doors are always open to my questions and concerns. Surprisingly, our mom has also thrived on being in a social environment rather than alone at home. While I can’t minimize the heart-wrenching nature of seeing our mom get increasingly lost into her disease, it is an enormous comfort to know that she is receiving the best care we could have imagined. Although the cost of Brookdale is higher than we will be able to manage long-term, we are comforted to know that we are giving her the best care for as long as possible.

Everything has worked out pretty well for my mother here at this community. This is a very nice community with friendly people. They do a good job with keeping the community and her room very well maintained. The staff is great. There are nice activities offered. She is pleased with the meals, the food is pretty good. I know she is safe and being cared for well. This is a community I would recommend.

My husband recently became a resident of the Brookdale Buckingham memory care facility. He has been cared for by loving, professional, and respectful staff - from the outstanding medical and personal care of nurses and nurse's aides, to the creative client activity team who keep mind and body engaged with fun, music, trips, exercise, art and other enrichment, to the talented chefs who produce nutritious and tasty food that meets many special needs, to hardworking housekeepers who keep the facility and rooms spotless with a smile. The committed administration team even lends a hand in caring for our loved ones - they know all the residents and interact regularly. Families are treated with kindness and patience; staff is always ready to hear and address concerns and even provide a shoulder to cry on when needed. Every person I have met and dealt with at Brookdale Buckingham is amazing. I truly believe that this extraordinary group of people view their work as a calling rather than just a job. Working together they make a home and family and a real difference in the lives they touch. I never would have believed that a place like this existed. It is amazing and I am grateful.

Very impressed with the facility staff and the residents. The tour was informative and Sue was helpful in answering all my questions.

Have selected this facility for my Mom. Great staff, programs/activities, amenities, facility, food, and location. She has been accepted into the enhanced assisted living program.

They do an absolutely fabulous job at Emeritus at Buckingham Estates, and I would recommend them to anyone! The staff here is extraordinary! They're friendly, professional, and very proactive when it comes to care. They don't wait for things to happen, they suggest things to you that they think will improve your loved ones happiness and health. After having some experience at other communities what really impresses me here is how even the administrative staff get involved on a personal level with the residents, they obviously really care! The facility itself is clean and well kept, and the grounds are beautiful, it's like a garden! It's a small facility, all on one level, which was important to us due to Mom's limited mobility. I really couldn't be happier with the decision we made placing her here, and again I would highly recommend them to anyone!

They are doing a fantastic job at Emeritus at Buckingham Estates, we are really very pleased with them. The care that they provide has been excellent from day one, and I continue to be impressed each time I visit. The staff are friendly and professional, and they do a great job looking out for the residents. I highly recommend them!

It's truly a very very special place. The staff is like family. They are so caring and never once to do think that it's a job for them. They're very involved with all the residents and they know them all by name. I think that's what I like about them the most - it is a place where the staff is very much involved. It's extremely clean and they have a lot of activities. Everything that you could want for your parent or loved one to experience when they have memory issues, they do everything. They take the residents out to lunches and to see gardens. They also have exercise games and bingo. They have people come in to sing and perform. The reason I chose Buckingham Estates is that it's entirely for Alzheimer's and memory care residents so it's not a locked ward or floor for those people. It's very warm and welcoming.

I would share with others what I enjoyed here. The food is halfway decent; the portions were small and could have been improved, but it wasn't all that bad. They had a variety deserts for lunch and supper which was nice. You could always asks for seconds if there wasn't enough. The dining staff worked very hard. I had a good relationship with one of the aides. As soon as she got to work, she would come in and help me take a shower. Which is unheard of. I liked the way she worked and that she'd get me out of the way. She would also help me take showers with the other aide wouldn't help me, but the one who wouldn't help me is no longer there. Everybody cared about each other. They had ice cream everyday at 2:30pm. The dining room was very bright and had big windows to look outside which was very nice. When the weather was nice, we could sit outside under the shade in the sunshine on the patio. They were good about giving medications, I'm a nurse so I pay particular attention to things. The staff were extremely helpful in taking me to and from meals when I couldn't use the wheelchair. They had a movie night, which hardly anyone went to. I personally went about twice. They would have someone come in to sing once every weekend, but there were probably about three occasions when they didn't show up. There was nothing for us to do, so we just sat around and waited until we felt like leaving, which is to no fault of the community. When you're looking forward to something, you don't understand why some people just cancel. They had some high-school kids that were apart of a service oriented group who came and shared with us. They sang with us and played instruments on Veterans Day. They also honored the Veterans that were there too. They have a shuttle service, there's a bus that I could take to my physical therapy appointments at no cost. There was no shuttle service on Wednesday, which is fine because there were four other days of the week. I would recommend Heather Heights of Pittsford to others.

Overall my loved one's respite stay went very well. They made the process very easy for us. I interviewed them, was able to pick out her room, and they were able to accommodate. I had no issues whatsoever. She had no complaints about the food, and she tends to complain about lots of things. I think the cost was very reasonable as well.

I had a very good experience. The staff was friendly and cared about you. The residents cared about the other residents a lot as well. There was a lot of friendship built between the residents. If you needed transportation to appointments, Heather Heights would take you at no cost, and if you were in a wheelchair, their van could accommodate that. I though the facility was very nice. I'm glad I went there, and I would go back there if I needed to.

We were looking for respite care and a lot of places were not doing respite care during covid, but Brompton Heights was. They came highly recommend by a family friend who had their loved one here and it is an absolutely beautiful facility. The memory care unit is where my mother stayed and I think it is often overlooked. I would recommend to others looking.

I had a unique situation with my mom and they were very on the ball. She has been in more than one nursing home, and Devon House was by leaps and bounds the best of them all. They actually listened to everything I had to say here and listened to my concerns. Devon house had more skilled nursing and we had more interaction with the medical professionals. I have to give credit to the rehab guy here, he was very persistent with helping my mother. I met all staff members here multiple times as I was in and out and they were wonderful. I have a friend and I showed him the pictures of Devon House and he was blown away, he said it was nicer than his apartment. The care was imminently better at Devon house than at the other places my mom was at. The food is amazing here, it is actually real, nutritious, fresh food. They even do cookouts with the families. They had lots of fun activities for the residents as well such as crafts and concerts.

Our loved one is well respected, and cared for with the utmost courtesy. She feels safe and involved. The activities are geared toward the population. The young people who visit from various churches and organization add a multi level dimension to the residents. As a friend, I always feel welcomed when I visit. Many of the staff have become more then caretakers to me. These young people, both men and women, truly care about the residents and their families. The caring and kindness they share is contagious. We feel very fortunate to have our loved one in the care of Forest Hill Heights.

They offer a lot of daily activities and mom has started participating in some of them. She likes the food and they do offer healthy options. The community is clean. They offer a higher level of care and I would recommend this community.

We wanted a place for mom that could provide a higher level of assisted care, should that prove necessary. The previous care facility was not a happy experience. Heather Heights was a welcome contrast. Before deciding to come, we had two excellent tours conducted by very friendly and helpful staff. Mom has been here for just over a month, and we have had no cause for complaint yet. The environment is pleasant and bright, the staff consistently friendly, kind and helpful , the rooms very nice and decently furnished, the food quite good, the service fine, and the dinning and other accommodations fine as well. The social environment of the residents was far better than our last experience. Also, I believe my mother will get very good care here. We are satisfied with our choice and enjoy visiting.

After my tour with Donna I felt confident that this was exactly the place I was looking for. She was so upbeat and made this very difficult process so much more bearable. By the time we left my mother was laughing and smiling again. I was very impressed by the staff, who greeted us and introduced themselves as we toured. Several said they hoped they would see us again soon. The DON took time to ask us about my mom's medical concerns, something that no other home offered. I was also impressed by the cleanliness, the odor free environment and the general feeling that everyone seemed happy. I know I made the right choice.

To be brief, my partner and her sister (whose mother used to live at Emeritus at Buckingham Estates) were very pleased, particularly with the staff at that community.