The Hamister Group, Inc

My loved one is a resident at Buckingham Heights. The staff have all been great. They take a very personal approach when dealing with the residents and always try their best to make them comfortable. The food has been well prepared and individualized for each resident. Upon moving in, communication was great. Aside from visiting every day, I also receive a call from the nurse every evening to let me know how everything is going. I would recommend Buckingham Heights to others.

Would recommend to a family or friend.

It was an overall good experience! At the end when my dad transitioned to hospice care (staying in the same room) the staff was absolutely wonderful. I would highly recommend them for elderly care.I picked Heather heights because it was clean, friendly atmosphere had the nursing care that my dad needed.

I have been nothing but impressed by everything: the staff, the amenities, the individual living quarters, the food. Overall I can without any hesitation recommend Devon House Senior Living to anyone considering placement for a family member. The facility is always clean, both in common areas and in each resident's "apartment". I have never even seen so much as a piece of paper laying on the floor. It never ceases to amaze me how every staff member knows every resident's name ~ and right from the get go. The staff greets every resident by name every time they have an encounter. It gives one a sense if belonging. I have observed first hand the caring attitude of every employee. If something needs attention, it is done in a timely manner. The dining room gives the feeling of eating out in a restaurant. There are table linens and centerpieces on every table. The room is decorated for various holidays. As for the food itself, there are many options provided for every meal, every day. Food is made to order. There are eight (8) to ten (10) scheduled activities for EVERY day, weekends as well. There are physical, mental and fun activities available to choose every day. Off site excursions are also an option for residents to participate in. Even though there was a recent increase in cost, I still believe that Devon House Senior Living provides a home-like atmosphere for a reasonable cost.

I loved Heather Heights of Pittsford. I wish she could've stayed there longer, but unfortunately, she needed a higher level of care. I have nothing but the highest compliments for them! Based on the experience we have had so far, we would absolutely recommend this community to other families.

Heather Heights is a great place for people who are more independent with well established hobbies and interests. In our case it did not work out because of a greater medical needs that Heather Heights could not provide and support.

The Heather Heights community is very clean, the rooms are very clean and it is just a lovely place. Every time we come to visit, the residents are always kept clean. The workers who have been there for years are absolutely excellent. They just hired a new rep therapist on the memory care side so we expect the activities may change. Right now they take the residents on the bus once a week which they loved - there are balloon exercises, ice cream socials, so we do think they are trying their best. The main dining room on the assisted living side is right when you walk in - they are truly blessed to have that staff working there. So pleasant, polite, and amazing. The value at the end of the day is completely worth it.

We personally have not had much experience with the community but from what we have heard everything has been very good.

I have nothing but positive comments about Devon House. I have found every single staff member to be pleasant and courteous, not only to the residents but to visitors as well. If I had went to staff with concerns or questions, they addressed them both professionally and expediently.

I would tell families that Heather Heights was one of my favorite places and that my loved one really enjoyed being there.

They are very helpful and friendly here. The communication with the staff is excellent, and they are responsive to the family's questions or concerns. I would highly recommend the community to others for their loved ones. There are three meals a day along with snacks for the residents. The residents have choices to choose from for activities. There is also a monthly activities listing for the residents to choose from each day.

I've been very happy with Arbor Terrace Fairfax. The main thing I like is they have two separate wings, one for higher functioning residents and one for lower functioning residents. Since my dad is higher functioning, that was one of the biggest selling points for us, that he wouldn't solely be with people at the end stages with limited functioning. The staff are very sweet and caring. I like that I can just pop in any time I want - there's no appointment necessary to visit. And he always look good when I come in. His clothes are always clean, and he's always well dressed.

I have already recommended the community to others for their loved ones. I was pleasantly surprised to find out that the community had hospice available on site for my loved one. The care was great for my loved one during their time here. This community is privately owned and the owners are always available to speak with. They are also working on staff with the other caregivers.

The Northshore Heights community is a top notch facility, the staff are absolutely wonderful to work with. They give 5 stars across the board, they are always on top of it. We have been there while our loved one is eating and she never has any complaints to say. Based on our overall experience so far with Northshore Heights we would recommend this community to other families.

I would definitely recommend Heather Heights. Everything is on one floor, so it makes it easy to get around. The residents don't have to get on an elevator to go eat, etc. And that's a huge asset. They also have memory care there, which also all on one floor. In assisted living, there are options for different living spaces. They offer apartments with a living room, bedroom, and bathroom. Or they also have a one room option that's less expensive. You can bring your own furniture if you like, or they can also furnish the rooms if you prefer. The staff have been excellent. In addition to the aides, they also have nurses on duty at all times. And they have a doctor (or sometimes his assistant) that comes in about once a week if needed. The food is excellent. My family member was saying before moving in that she just didn't like to eat. But here she says the food is wonderful, which is really something. They have a lot of activities if you choose to participate The last few weeks they've had musicians come in, which she loves. And she loves the ice cream bar. The cost is high but seems to be about the same as what other places in the area are charging. I have absolutely nothing negative to say about Heather Heights.

I thought Heather Heights was very nice. The staff seemed good. And they had a therapist there who was well versed in Parkinson's, which would be great for my loved one.

the whole operation has been fantastic, they have great communication and our loved one is receiving great care. The meals to us seem very healthy, and nutrious but the feedback our loved one has given us is that they are not good. However she is very much enjoying all of the activities they offer.

This community is excellent. I would recommend to go there. The staff are excellent also. I cant say enough positive things about this place.

We have been very impressed from the start and would definitely recommend Brompton Heights to others. They activities offered to the residents have been great.

We liked how the community when our loved one was there was fairly new. We liked all the amenities they offered and all the different types of levels of care for the residents.