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Heather Heights of Pittsford

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160 West Jefferson Road, Pittsford, NY 14534

8.5
Review score
32 reviews
Add review
8.5
Review score
32 reviews
5 star
48%
4 star
28%
3 star
6%
2 star
9%
1 star
9%
See all reviews
8.5
Review score
127 reviews
9 facilities
For pricing & availability:
(866) 374-4058
Heather Heights of Pittsford
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Heather Heights of Pittsford
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Anonymous
-
Family/friend
4.0
Recommended
Communication with family is excellent, they try not to have any surprises. Staff is competent - but turnover seems to be higher with respect to the previous place my Mom was a resident. The move in process was excellent. The meal quality is okay - my Mom is in Memory Care, so this is a se

About the facility
Heather Heights of Pittsford

Heather Heights of Pittsford in Pittsford, New York, offers assisted living and memory care services in a luxurious setting. This country club-style community is located in beautiful countryside on 14 acres of land. Residents in this community enjoy gorgeous views of King's Bend Park and the Erie Canal.

The services in this community include assistance with activities of daily living, personal care services, cognitive therapy, respite care, and enhanced care — meaning that if a senior's health care needs change, they’ll be able to age in place. This community also offers fine dining services with three chef-prepared meals per day. Active residents can enjoy 24/7 recreational programming to keep their minds, body, and souls engaged. The grounds of this community feature a beautiful vintage-style ice cream parlor, a chapel, and 24/7 on-site nursing.

State licensing information

To explore the licensing information and compliance histories of senior living communities in the state of New York, visit the New York Adult Care Facility Profiles directory.

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Heather Heights of Pittsford

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Heather Heights of Pittsford
Heather Heights of Pittsford

160 West Jefferson Road, Pittsford, NY 14534

Heathwood Assisted Living at Penfield community exterior
Heathwood Assisted Living at Penfield

100 Elderwood Ct., Penfield, NY 14526

Legacy at Grande Vie
Legacy at Grande Vie

2140 Five Mile Line Rd, Penfield, NY 14526

Baywinde Senior Living community exterior
Baywinde Senior Living

100-200 Kidd Castle Way, Webster, NY 14580

8.5
Review score
32 reviews
8.5
Review score
32 reviews
5 star
48%
4 star
28%
3 star
6%
2 star
9%
1 star
9%
9.4
Review score
12 reviews
9.4
Review score
12 reviews
5 star
67%
4 star
33%
3 star
0%
2 star
0%
1 star
0%
9.2
Review score
32 reviews
9.2
Review score
32 reviews
5 star
33%
4 star
22%
3 star
13%
2 star
19%
1 star
13%
9.0
Review score
77 reviews
9.0
Review score
77 reviews
5 star
54%
4 star
25%
3 star
12%
2 star
4%
1 star
5%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at Heather Heights of Pittsford

Healthcare Services

  • Memory Care
  • Non-Ambulatory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Low / No Sodium
  • No Sugar
  • Vegetarian
  • Vegan
  • Restaurant Style Dining
  • Guest Meals
  • Professional Chef
  • Gluten-free
  • Meals Provided
  • Special Dining Programs

Room Amenities

  • Air Conditioned
  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Ground Floor Units
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Transportation at Cost
  • Resident Parking Available
  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Beauty Salon
  • Outside Patio
  • Central Fireplace
  • Barber Shop
  • Meeting Room
  • Indoor Common Areas
  • Library
  • Outdoor Common Areas
  • Computer or Media Center
  • TV Lounge

Recreational areas

  • Movie or Theater Room
  • Piano or Organ
  • Raised Garden Beds

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Happy Hour
  • Day Trips and Outings
  • Catholic Services
  • BBQs or Picnics
  • Wii Bowling
  • Activities On-site
  • Holiday Parties
  • Trivia Games
  • Art Classes
  • Yoga / Chair Yoga
  • Educational Speakers / Life Long Learning
  • Stretching Classes
  • Gardening Club
  • Intergenerational Programs
  • Visiting Chaplain or Priest
  • Pet-focused Programs
  • Other Religious Services
  • Live Musical Performances
  • Visiting Rabbi
  • Birthday Parties
  • Activities Off-site
  • Protestant Services

Reviews

for Heather Heights of Pittsford

8.5Review score32 reviews
8.5
Review score
32 reviews
5 star
48%
4 star
28%
3 star
6%
2 star
9%
1 star
9%
The Hamister Group, Inc
8.5
Review score127 reviews9 communities
Write a review
A Place for Mom has scored Heather Heights of Pittsford with 8.5 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Heather Heights of Pittsford has 32 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
3.9
Friendliness
4.0
Care Services
3.8
Staff
4.1
Meals & Dining
4.0
Activities
3.9
Value for Cost
3.9
A Place for Mom has scored Heather Heights of Pittsford with 8.5 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Heather Heights of Pittsford has 32 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
The Hamister Group, Inc
8.5
Review score127 reviews9 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 32 reviews
Carla - Family/friend
Assisted Living
March 5, 2024
1.0
Verified Review
Our Experience
My mother needed more care than what was made available. Their mental health was ignored and it was a very traumatic experience for them to leave their home and try to adapt to assisted living. It may be an ok placement for relatively capable people, but didn't provide the support or safety that my parents needed.
Cleanliness
3
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
4
Value for Cost
2
Anonymous - Family/friend
Assisted Living
March 1, 2024
4.0
Verified Review
Recommended
Communication with family is excellent, they try not to have any surprises. Staff is competent - but turnover seems to be higher with respect to the previous place my Mom was a resident. The move in process was excellent. The meal quality is okay - my Mom is in Memory Care, so this is a secondary concern. I would recommend this facility to others.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
3
Anonymous - Family/friend
Assisted Living
September 7, 2023
2.0
Verified Review
Needs improvement from top down
This has been a very big change in our lives especially my mom. Unfortunately she thinks all these places are the same. The staff are not held accountable to do their jobs properly or well. They are often rude and seem out out to help mom with her needs. They throw her clothes on the floor rather than putting them in the laundry bag provided. The food is advertised as delish and fresh- it's far from. It's often chewy, covered in gravy- hardly fresh. The upper management is mediocre- which may explain the aids attitudes. With the exception of a select few- the staff are not that nice and appear lazy at work. This place is very very expensive and it blows my mind at the quality of care. We are considering moving
Cleanliness
2
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
2
Activities
4
Value for Cost
2
Denise - Family/friend
Assisted Living
July 27, 2023
5.0
Verified Review
Positive Experience.
It was an overall good experience! At the end when my dad transitioned to hospice care (staying in the same room) the staff was absolutely wonderful. I would highly recommend them for elderly care.I picked Heather heights because it was clean, friendly atmosphere had the nursing care that my dad needed.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
David - Family/friend
Assisted Living
June 14, 2023
5.0
the sense of belonging and making her feel like she was home
I loved Heather Heights of Pittsford. I wish she could've stayed there longer, but unfortunately, she needed a higher level of care. I have nothing but the highest compliments for them! Based on the experience we have had so far, we would absolutely recommend this community to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Trajanka - Family/friend
Assisted Living
April 13, 2023
5.0
Verified Review
Heather Heights is a great place for people who are more independent with well established hobbies and interests. In our case it did not work out because of a greater medical needs that Heather Heights could not provide and support.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
bridget - Family/friend
Memory Care
March 6, 2023
5.0
Verified Review
Would recommend it and we are very pleased with it
The Heather Heights community is very clean, the rooms are very clean and it is just a lovely place. Every time we come to visit, the residents are always kept clean. The workers who have been there for years are absolutely excellent. They just hired a new rep therapist on the memory care side so we expect the activities may change. Right now they take the residents on the bus once a week which they loved - there are balloon exercises, ice cream socials, so we do think they are trying their best. The main dining room on the assisted living side is right when you walk in - they are truly blessed to have that staff working there. So pleasant, polite, and amazing. The value at the end of the day is completely worth it.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
5
anonymous - Family/friend
Assisted Living
January 10, 2023
4.0
Verified Review
A Great Place
Heather Heights has been great. The best part about it is that It's open and friendly. And the care has been good.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
DP - Family/friend
Assisted Living
December 5, 2022
2.0
Verified Review
I would tell them not to send a loved one here honestly. It wasn't a good experience from the start. Heather Heights can improve on hiring friendlier staff who actually want to help the elderly.
Cleanliness
2
Friendliness
3
Care Services
1
Staff
2
Value for Cost
2
Cindy - Toured community
Memory Care
October 27, 2022
4.0
Verified Review
My Tour Experiecne at Heather Heights of Pittsford
This was a nice community with nice staff. There was another community that responded to our request sooner, and we were on a timeline.
PK - Family/friend
Assisted Living
September 28, 2022
3.5
Verified Review
This is a lovely facility with many wonderful staff and activities. However, if your loved one needs enhanced physical support, take an extra look at the number, consistency and quality of the nurse's aides. As my mother declined physically, some of the aides expressed frustration with her and the inconsistent Staffing meant that aides were not familiar with her and her needs. A fall led to hospitalization and then to Skilled Nursing Care.
Cleanliness
3.5
Friendliness
3.5
Care Services
3.5
Staff
3.5
Meals & Dining
5
Activities
5
DA - Family/friend
Assisted Living
September 9, 2022
5.0
Verified Review
A wonderful caring place for my Mom
I would tell families that Heather Heights was one of my favorite places and that my loved one really enjoyed being there.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Anonymous - Resident/client
Assisted Living
August 3, 2022
4.5
Verified Review
This is my experience with Heather Heights:
I would share with others what I enjoyed here. The food is halfway decent; the portions were small and could have been improved, but it wasn't all that bad. They had a variety deserts for lunch and supper which was nice. You could always asks for seconds if there wasn't enough. The dining staff worked very hard. I had a good relationship with one of the aides. As soon as she got to work, she would come in and help me take a shower. Which is unheard of. I liked the way she worked and that she'd get me out of the way. She would also help me take showers with the other aide wouldn't help me, but the one who wouldn't help me is no longer there. Everybody cared about each other. They had ice cream everyday at 2:30pm. The dining room was very bright and had big windows to look outside which was very nice. When the weather was nice, we could sit outside under the shade in the sunshine on the patio. They were good about giving medications, I'm a nurse so I pay particular attention to things. The staff were extremely helpful in taking me to and from meals when I couldn't use the wheelchair. They had a movie night, which hardly anyone went to. I personally went about twice. They would have someone come in to sing once every weekend, but there were probably about three occasions when they didn't show up. There was nothing for us to do, so we just sat around and waited until we felt like leaving, which is to no fault of the community. When you're looking forward to something, you don't understand why some people just cancel. They had some high-school kids that were apart of a service oriented group who came and shared with us. They sang with us and played instruments on Veterans Day. They also honored the Veterans that were there too. They have a shuttle service, there's a bus that I could take to my physical therapy appointments at no cost. There was no shuttle service on Wednesday, which is fine because there were four other days of the week. I would recommend Heather Heights of Pittsford to others.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
3.5
Value for Cost
4
Barb M - Family/friend
Assisted Living
March 28, 2022
4.0
Verified Review
great option for assisted care
Heather Heights is a great option for the money. the staff are very flexible with any request I have. my husband was not too thrilled with the food and portion sizes, but coming from home that's expected. I do think they do the best they can with their financial situation. all in all, I'm very happy with the care he's receiving. in regards to the atmosphere - they have a nice venue, a well kept landscape and the community has a cheerful feel to it.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Barbara - Family/friend
Assisted Living
March 23, 2022
5.0
Verified Review
Excellent
I would definitely recommend Heather Heights. Everything is on one floor, so it makes it easy to get around. The residents don't have to get on an elevator to go eat, etc. And that's a huge asset. They also have memory care there, which also all on one floor. In assisted living, there are options for different living spaces. They offer apartments with a living room, bedroom, and bathroom. Or they also have a one room option that's less expensive. You can bring your own furniture if you like, or they can also furnish the rooms if you prefer. The staff have been excellent. In addition to the aides, they also have nurses on duty at all times. And they have a doctor (or sometimes his assistant) that comes in about once a week if needed. The food is excellent. My family member was saying before moving in that she just didn't like to eat. But here she says the food is wonderful, which is really something. They have a lot of activities if you choose to participate The last few weeks they've had musicians come in, which she loves. And she loves the ice cream bar. The cost is high but seems to be about the same as what other places in the area are charging. I have absolutely nothing negative to say about Heather Heights.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
3
anonymous - Toured community
Assisted Living
March 21, 2022
5.0
Verified Review
Community Tour
I thought Heather Heights was very nice. The staff seemed good. And they had a therapist there who was well versed in Parkinson's, which would be great for my loved one.
anonymous - Toured community
Memory Care
February 22, 2022
1.0
Verified Review
Community Tour
When I walked out the door after the tour, I threw their brochure in the trashcan. I liked nothing about it. I would not send my loved one there, and I hope no one ever puts me in a place like that either.
KN - Resident/client
Assisted Living
February 4, 2022
4.5
Verified Review
I Highly Recommend It
I had a very good experience. The staff was friendly and cared about you. The residents cared about the other residents a lot as well. There was a lot of friendship built between the residents. If you needed transportation to appointments, Heather Heights would take you at no cost, and if you were in a wheelchair, their van could accommodate that. I though the facility was very nice. I'm glad I went there, and I would go back there if I needed to.
Cleanliness
4.5
Friendliness
4.5
Care Services
4.5
Staff
4.5
Meals & Dining
4
Activities
4
Value for Cost
4
anonymous - Toured community
Memory Care
September 26, 2017
3.5
Verified Review
Just not a good fit
This is a nice community and my mom was here for about 2 months. The staff are friendly and caring and kept me well informed about my mom. The problem was that it is a larger community and my mom was not adjusting well to that and I felt that with her memory care she would do better in a smaller home-like environment. I would suggest taking a tour here as it is a very nice community.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
anonymous - Toured community
Memory Care
July 30, 2017
1.0
to edgy looking like a nursing home
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Viewing 1-20 out of 32 reviews

Neighborhoods
around Heather Heights of Pittsford

See what the neighborhood has to offer and what’s nearby:
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Frequently Asked Questions
about Heather Heights of Pittsford

Heather Heights of Pittsford offers Studio, 1 Bedroom and Semi-Private. Learn more.

A Place for Mom has scored Heather Heights of Pittsford 8.5 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (585) 264-1600 to reach a resident at Heather Heights of Pittsford.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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