Heather Heights of Pittsford

The Heather Heights community is very clean, the rooms are very clean and it is just a lovely place. Every time we come to visit, the residents are always kept clean. The workers who have been there for years are absolutely excellent. They just hired a new rep therapist on the memory care side so we expect the activities may change. Right now they take the residents on the bus once a week which they loved - there are balloon exercises, ice cream socials, so we do think they are trying their best. The main dining room on the assisted living side is right when you walk in - they are truly blessed to have that staff working there. So pleasant, polite, and amazing. The value at the end of the day is completely worth it.

Heather Heights has been great. The best part about it is that It's open and friendly. And the care has been good.

I would tell them not to send a loved one here honestly. It wasn't a good experience from the start. Heather Heights can improve on hiring friendlier staff who actually want to help the elderly.

This is a lovely facility with many wonderful staff and activities. However, if your loved one needs enhanced physical support, take an extra look at the number, consistency and quality of the nurse's aides. As my mother declined physically, some of the aides expressed frustration with her and the inconsistent Staffing meant that aides were not familiar with her and her needs. A fall led to hospitalization and then to Skilled Nursing Care.

I would tell families that Heather Heights was one of my favorite places and that my loved one really enjoyed being there.

I would share with others what I enjoyed here. The food is halfway decent; the portions were small and could have been improved, but it wasn't all that bad. They had a variety deserts for lunch and supper which was nice. You could always asks for seconds if there wasn't enough. The dining staff worked very hard. I had a good relationship with one of the aides. As soon as she got to work, she would come in and help me take a shower. Which is unheard of. I liked the way she worked and that she'd get me out of the way. She would also help me take showers with the other aide wouldn't help me, but the one who wouldn't help me is no longer there. Everybody cared about each other. They had ice cream everyday at 2:30pm. The dining room was very bright and had big windows to look outside which was very nice. When the weather was nice, we could sit outside under the shade in the sunshine on the patio. They were good about giving medications, I'm a nurse so I pay particular attention to things. The staff were extremely helpful in taking me to and from meals when I couldn't use the wheelchair. They had a movie night, which hardly anyone went to. I personally went about twice. They would have someone come in to sing once every weekend, but there were probably about three occasions when they didn't show up. There was nothing for us to do, so we just sat around and waited until we felt like leaving, which is to no fault of the community. When you're looking forward to something, you don't understand why some people just cancel. They had some high-school kids that were apart of a service oriented group who came and shared with us. They sang with us and played instruments on Veterans Day. They also honored the Veterans that were there too. They have a shuttle service, there's a bus that I could take to my physical therapy appointments at no cost. There was no shuttle service on Wednesday, which is fine because there were four other days of the week. I would recommend Heather Heights of Pittsford to others.

Heather Heights is a great option for the money. the staff are very flexible with any request I have. my husband was not too thrilled with the food and portion sizes, but coming from home that's expected. I do think they do the best they can with their financial situation. all in all, I'm very happy with the care he's receiving. in regards to the atmosphere - they have a nice venue, a well kept landscape and the community has a cheerful feel to it.

I would definitely recommend Heather Heights. Everything is on one floor, so it makes it easy to get around. The residents don't have to get on an elevator to go eat, etc. And that's a huge asset. They also have memory care there, which also all on one floor. In assisted living, there are options for different living spaces. They offer apartments with a living room, bedroom, and bathroom. Or they also have a one room option that's less expensive. You can bring your own furniture if you like, or they can also furnish the rooms if you prefer. The staff have been excellent. In addition to the aides, they also have nurses on duty at all times. And they have a doctor (or sometimes his assistant) that comes in about once a week if needed. The food is excellent. My family member was saying before moving in that she just didn't like to eat. But here she says the food is wonderful, which is really something. They have a lot of activities if you choose to participate The last few weeks they've had musicians come in, which she loves. And she loves the ice cream bar. The cost is high but seems to be about the same as what other places in the area are charging. I have absolutely nothing negative to say about Heather Heights.

I had a very good experience. The staff was friendly and cared about you. The residents cared about the other residents a lot as well. There was a lot of friendship built between the residents. If you needed transportation to appointments, Heather Heights would take you at no cost, and if you were in a wheelchair, their van could accommodate that. I though the facility was very nice. I'm glad I went there, and I would go back there if I needed to.

This is a nice community and my mom was here for about 2 months. The staff are friendly and caring and kept me well informed about my mom. The problem was that it is a larger community and my mom was not adjusting well to that and I felt that with her memory care she would do better in a smaller home-like environment. I would suggest taking a tour here as it is a very nice community.

to edgy looking like a nursing home

They offer a lot of daily activities and mom has started participating in some of them. She likes the food and they do offer healthy options. The community is clean. They offer a higher level of care and I would recommend this community.

Looked like several nice areas; from programs to dining to the separate areas; thought this looked like a well thought out program with a range of care options available

I have no complaints about the tour my loved one and I received at this community. All of the staff where very friendly and seemed to really enjoy there job. I was impressed to see many of the residents involved in many different activities throughout the building with lots of interaction. I was even offered a chance to try one of the meals during my visit to see what the dinning experience was like.

don't need to bring own furniture. Good location. small in size. Seemed well run. Some housekeeping issues. Residents well dressed and interested in lunch. Dr from Strong. Price around $8000

It has been an adjustment process for my father with his move to this community. He seems to be doing better now. Overall there is some room for improvement in this community. They are under staffed, and to hire more staff members. For the staff that is there, some are better than others. Overall this community needs to make some improvements.

We love this community. The staff is always on the ball about everything that dad needs. We are really pleased with them. The food is fantastic and the chef is great. He goes to the farmers market for seasonal veggies and also uses a low salt diet. This is one of the best places I have ever seen.