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Heather Heights of Pittsford

160 West Jefferson Road, Pittsford, NY 14534
8.9
Review Score
30 reviews

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Heather Heights of Pittsford in google map
Denise - Family/friend
5.0
Positive Experience.

It was an overall good experience! At the end when my dad transitioned to hospice care (staying in the same room) the staff was absolutely wonderful. I would highly recommend them for elderly care.I picked Heather heights because it was clean, friendly atmosphere had the nursing care that my dad needed.... Read more

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About the facility Heather Heights of Pittsford

Heather Heights of Pittsford in Pittsford, New York, offers assisted living and memory care services in a luxurious setting. This country club-style community is located in beautiful countryside on 14 acres of land. Residents in this community enjoy gorgeous views of King's Bend Park and the Erie Canal.

The services in this community include assistance with activities of daily living, personal care services, cognitive therapy, respite care, and enhanced care — meaning that if a senior's health care needs change, they’ll be able to age in place. This community also offers fine dining services with three chef-prepared meals per day. Active residents can enjoy 24/7 recreational programming to keep their minds, body, and souls engaged. The grounds of this community feature a beautiful vintage-style ice cream parlor, a chapel, and 24/7 on-site nursing.

State licensing information

To explore the licensing information and compliance histories of senior living communities in the state of New York, visit the New York Adult Care Facility Profiles directory.

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Heather Heights of Pittsford is a community within The Hamister Group, Inc properties. See all The Hamister Group, Inc communities.

Pricing for Heather Heights of Pittsford

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
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$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

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Semi-Private
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Heather Heights of Pittsford

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Compare

Heather Heights of Pittsford160 West Jefferson Road, Pittsford, NY 14534
Heathwood Assisted Living at Penfield100 Elderwood Ct., Penfield, NY 14526
Legacy at Grande Vie2140 Five Mile Line Rd, Penfield, NY 14526
Brookdale Pittsford159 Sullys Trail, Pittsford, NY 14534
8.9
Review Score
30 reviews
9.5
Review Score
11 reviews
9.2
Review Score
32 reviews
9.1
Review Score
36 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Independent Living, Memory Care
Care types offered
1
Memory Care

Amenities at Heather Heights of Pittsford

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegan

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Ground Floor Units
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Movie or Theater Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English

Activities

Visiting Chaplain or Priest
Visiting Rabbi
Protestant Services
Catholic Services

Reviews
for Heather Heights of Pittsford

Write a Review
8.9
Review Score
30 reviews

Review Score

30 reviews
8.9

Out of 10


5 star

50%

4 star

27%

3 star

7%

2 star

10%

1 star

7%

A Place for Mom has scored Heather Heights of Pittsford with 8.9 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Heather Heights of Pittsford has 30 reviews with an average "overall experience" of 3.9 out of 5.

How we score communities
Cleanliness

4.0

Friendliness

4.1

Meals & Dining

4.1

Care Services

3.9

Activities

4.0

Staff

4.2

Value for Cost

4.0

Overall Experience
15
8
2
3
2
Date Submitted
1
5
14
Reviewer
2
17
11
0
Care Received
13
17
1-20 of 30 reviews
Sort by

2.0
Anonymous - Family/Friend
Assisted Living
September 7, 2023
Verified Review
Needs improvement from top down

This has been a very big change in our lives especially my mom. Unfortunately she thinks all these places are the same. The staff are not held accountable to do their jobs properly or well. They are often rude and seem out out to help mom with her needs. They throw her clothes on the floor rather than putting them in the laundry bag provided. The food is advertised as delish and fresh- it's far from. It's often chewy, covered in gravy- hardly fresh. The upper management is mediocre- which may explain the aids attitudes. With the exception of a select few- the staff are not that nice and appear lazy at work. This place is very very expensive and it blows my mind at the quality of care. We are considering moving

Cleanliness

2

Friendliness

3

Meals & Dining

2

Care Services

2

Activities

4

Staff

3

Value for Cost

2


5.0
Denise - Family/Friend
Assisted Living
July 27, 2023
Verified Review
Positive Experience.

It was an overall good experience! At the end when my dad transitioned to hospice care (staying in the same room) the staff was absolutely wonderful. I would highly recommend them for elderly care.I picked Heather heights because it was clean, friendly atmosphere had the nursing care that my dad needed.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

4

Value for Cost

5


5.0
David - Family/Friend
Assisted Living
June 14, 2023
the sense of belonging and making her feel like she was home

I loved Heather Heights of Pittsford. I wish she could've stayed there longer, but unfortunately, she needed a higher level of care. I have nothing but the highest compliments for them! Based on the experience we have had so far, we would absolutely recommend this community to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


5.0
Trajanka - Family/Friend
Assisted Living
April 13, 2023
Verified Review

Heather Heights is a great place for people who are more independent with well established hobbies and interests. In our case it did not work out because of a greater medical needs that Heather Heights could not provide and support.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
bridget - Family/Friend
Memory Care
March 6, 2023
Verified Review
Would recommend it and we are very pleased with it

The Heather Heights community is very clean, the rooms are very clean and it is just a lovely place. Every time we come to visit, the residents are always kept clean. The workers who have been there for years are absolutely excellent. They just hired a new rep therapist on the memory care side so we expect the activities may change. Right now they take the residents on the bus once a week which they loved - there are balloon exercises, ice cream socials, so we do think they are trying their best. The main dining room on the assisted living side is right when you walk in - they are truly blessed to have that staff working there. So pleasant, polite, and amazing. The value at the end of the day is completely worth it.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

3

Staff

4

Value for Cost

5


4.0
anonymous - Family/Friend
Assisted Living
January 10, 2023
Verified Review
A Great Place

Heather Heights has been great. The best part about it is that It's open and friendly. And the care has been good.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

5

Value for Cost

5


2.0
DP - Family/Friend
Assisted Living
December 5, 2022
Verified Review

I would tell them not to send a loved one here honestly. It wasn't a good experience from the start. Heather Heights can improve on hiring friendlier staff who actually want to help the elderly.

Cleanliness

2

Friendliness

3

Meals & Dining

No data collected

Care Services

1

Activities

No data collected

Staff

2

Value for Cost

2


4.0
Cindy - Toured community
Memory Care
October 27, 2022
Verified Review
My Tour Experiecne at Heather Heights of Pittsford

This was a nice community with nice staff. There was another community that responded to our request sooner, and we were on a timeline.


3.5
PK - Family/Friend
Assisted Living
September 28, 2022
Verified Review

This is a lovely facility with many wonderful staff and activities. However, if your loved one needs enhanced physical support, take an extra look at the number, consistency and quality of the nurse's aides. As my mother declined physically, some of the aides expressed frustration with her and the inconsistent Staffing meant that aides were not familiar with her and her needs. A fall led to hospitalization and then to Skilled Nursing Care.

Cleanliness

3.5

Friendliness

3.5

Meals & Dining

5

Care Services

3.5

Activities

5

Staff

3.5

Value for Cost

No data collected


5.0
DA - Family/Friend
Assisted Living
September 9, 2022
Verified Review
A wonderful caring place for my Mom

I would tell families that Heather Heights was one of my favorite places and that my loved one really enjoyed being there.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


4.5
Anonymous - Resident/client
Assisted Living
August 3, 2022
Verified Review
This is my experience with Heather Heights:

I would share with others what I enjoyed here. The food is halfway decent; the portions were small and could have been improved, but it wasn't all that bad. They had a variety deserts for lunch and supper which was nice. You could always asks for seconds if there wasn't enough. The dining staff worked very hard. I had a good relationship with one of the aides. As soon as she got to work, she would come in and help me take a shower. Which is unheard of. I liked the way she worked and that she'd get me out of the way. She would also help me take showers with the other aide wouldn't help me, but the one who wouldn't help me is no longer there. Everybody cared about each other. They had ice cream everyday at 2:30pm. The dining room was very bright and had big windows to look outside which was very nice. When the weather was nice, we could sit outside under the shade in the sunshine on the patio. They were good about giving medications, I'm a nurse so I pay particular attention to things. The staff were extremely helpful in taking me to and from meals when I couldn't use the wheelchair. They had a movie night, which hardly anyone went to. I personally went about twice. They would have someone come in to sing once every weekend, but there were probably about three occasions when they didn't show up. There was nothing for us to do, so we just sat around and waited until we felt like leaving, which is to no fault of the community. When you're looking forward to something, you don't understand why some people just cancel. They had some high-school kids that were apart of a service oriented group who came and shared with us. They sang with us and played instruments on Veterans Day. They also honored the Veterans that were there too. They have a shuttle service, there's a bus that I could take to my physical therapy appointments at no cost. There was no shuttle service on Wednesday, which is fine because there were four other days of the week. I would recommend Heather Heights of Pittsford to others.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

3.5

Staff

4

Value for Cost

4


4.0
Barb M - Family/Friend
Assisted Living
March 28, 2022
Verified Review
great option for assisted care

Heather Heights is a great option for the money. the staff are very flexible with any request I have. my husband was not too thrilled with the food and portion sizes, but coming from home that's expected. I do think they do the best they can with their financial situation. all in all, I'm very happy with the care he's receiving. in regards to the atmosphere - they have a nice venue, a well kept landscape and the community has a cheerful feel to it.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

4

Activities

5

Staff

5

Value for Cost

5


5.0
Barbara - Family/Friend
Assisted Living
March 23, 2022
Verified Review
Excellent

I would definitely recommend Heather Heights. Everything is on one floor, so it makes it easy to get around. The residents don't have to get on an elevator to go eat, etc. And that's a huge asset. They also have memory care there, which also all on one floor. In assisted living, there are options for different living spaces. They offer apartments with a living room, bedroom, and bathroom. Or they also have a one room option that's less expensive. You can bring your own furniture if you like, or they can also furnish the rooms if you prefer. The staff have been excellent. In addition to the aides, they also have nurses on duty at all times. And they have a doctor (or sometimes his assistant) that comes in about once a week if needed. The food is excellent. My family member was saying before moving in that she just didn't like to eat. But here she says the food is wonderful, which is really something. They have a lot of activities if you choose to participate The last few weeks they've had musicians come in, which she loves. And she loves the ice cream bar. The cost is high but seems to be about the same as what other places in the area are charging. I have absolutely nothing negative to say about Heather Heights.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

3


5.0
anonymous - Toured community
Assisted Living
March 21, 2022
Verified Review
Community Tour

I thought Heather Heights was very nice. The staff seemed good. And they had a therapist there who was well versed in Parkinson's, which would be great for my loved one.


1.0
anonymous - Toured community
Memory Care
February 22, 2022
Verified Review
Community Tour

When I walked out the door after the tour, I threw their brochure in the trashcan. I liked nothing about it. I would not send my loved one there, and I hope no one ever puts me in a place like that either.


4.5
KN - Resident/client
Assisted Living
February 4, 2022
Verified Review
I Highly Recommend It

I had a very good experience. The staff was friendly and cared about you. The residents cared about the other residents a lot as well. There was a lot of friendship built between the residents. If you needed transportation to appointments, Heather Heights would take you at no cost, and if you were in a wheelchair, their van could accommodate that. I though the facility was very nice. I'm glad I went there, and I would go back there if I needed to.

Cleanliness

4.5

Friendliness

4.5

Meals & Dining

4

Care Services

4.5

Activities

4

Staff

4.5

Value for Cost

4


3.5
anonymous - Toured community
Memory Care
September 26, 2017
Verified Review
Just not a good fit

This is a nice community and my mom was here for about 2 months. The staff are friendly and caring and kept me well informed about my mom. The problem was that it is a larger community and my mom was not adjusting well to that and I felt that with her memory care she would do better in a smaller home-like environment. I would suggest taking a tour here as it is a very nice community.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


1.0
anonymous - Toured community
Memory Care
July 30, 2017

to edgy looking like a nursing home

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


4.5
anonymous - Family/Friend
Memory Care
May 25, 2017
Verified Review
A good community

They offer a lot of daily activities and mom has started participating in some of them. She likes the food and they do offer healthy options. The community is clean. They offer a higher level of care and I would recommend this community.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

4.5


5.0
anonymous - Toured community
Memory Care
May 24, 2017

Looked like several nice areas; from programs to dining to the separate areas; thought this looked like a well thought out program with a range of care options available

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 30 reviews

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Frequently Asked Questions about Heather Heights of Pittsford

Heather Heights of Pittsford offers Studio, 1 Bedroom and Semi-Private. Learn more.

A Place for Mom has scored Heather Heights of Pittsford 8.9 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (585) 264-1600 to reach a resident at Heather Heights of Pittsford.

To reach a resident at Heather Heights of Pittsford call: (585) 264-1600



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.