Great Lakes Management

Price here is much better, has washer and dryers in the apartment and a balcony all important to my Mom.

Clean and intimate setting the staff are open and welcoming. We love it here. They have activities like reading and discussions, sing along and movies that they bring in for the residents to watch and stay busy. They also have chair yoga and more.

It is a really friendly place. Very welcoming. Both the staff and the residents are friendly. The food is okay was better when the dining room was open. The room sizes are adequate. There is pond ,walking path and patio out back. Lots of outdoor space.

I toured here and it was okay. It’s a huge facility. I think if I lived here, even I would get lost because it’s so big. But the facility itself seemed to be well cared for and maintained. Probably because it’s larger, there were more options and services available. They had a very large staff as well. I think overall it was a lot bigger than what my parents would’ve been comfortable with. They had a few different amenities and activities to offer like a big chapel, crafts, games, and there was a salon onsite

My loved ones love their apartment here. The staff have been really great. I do feel they could do more with the activities they offer. The community is clean and the grounds are beautiful. This community is in a good location. They offer ten meals a week and the food is ok. They do seem to charge a little too much for what they offer. I would recommend taking a look at this community.

We have been pretty satisfied with Cottagewood so far. They have worked very well with us through a difficult time, and we appreciate it. I would give them a four or four and a half. We don't have any major complaints.

A safe place for Mom Cottagewood Memory Care has proven to be a excellent choice for placement for our Mom. She is getting settled in (which as everyone who is in the position) takes awhile to adjust. They serve great family style meals that the residents if they want can help with. Our Mom has a great roommate and they hit it off right away. Mom does get anxious once and awhile and the staff calls one of the children to have her talk to them. All and all I feel that Cottagewood was a good choice for us. It is a small, friendly, Memory care facility.

As you can tell, I think they do everything consistently very well. It was by far the best value from the places we looked at. So far my mother has had a good experience and I would highly recommend it to anyone else.

Things are going pretty well. It's very clean and the staff is friendly, and attentive. They have lots of activities, and I have eaten there several times and have been very pleased. They have a good variety on their menu to choose from. We were supposed to get a storage locker with the room, and there just aren't enough to go around, for now we are renting a garage. Also new residents get an ambassador to show them around, but that is a few days after they move in, it would be nice if that happened a little quicker. We chose them based for a few reasons, price and location of course, but also it was more homey than our second choice, and my parents really liked the chapel there.

This community would be better if there were people that had more in common with me. Some departments of the community are improving and you can see the difference. The food service is one of the area improving. The food service staff seemed not to care before but since they have got a new manager they have really been shaping up. They are doing a much better job and you can tell they will continue to improve. It is a country like setting with a few garden spots where residents can request to grow a garden.

The community is in a accessible location. It is very clean. Staff are caring and accessible for residents, always greet you with a smile. Happy environment. Care is as good as can be expected - maintenance and housekeeping are great. It is difficult to satisfy the variety of palettes and food likes. There are enough activities to keep one busy most of the days satisfactory religious experience. The value for the money can't be beat!

There was a changeover of staff several months ago and things seemed to get better. There were a few questionable moments in the first several months. For memory care specifically. Staff seem to know [name removed] well. They know his likes and dislikes. They make sure to include him in activities. David seems very content.

The staff are friendly and helpful. The facility is clean and very nice. Even though my family member chooses not to participate, they have many activities and try to get the residents involved. The fees are high and I think the facility communication with the family could use a little improvement, but overall our experience has been good.

[name removed] was very good at follow ups. I toured 4 places and Global Pointe won.

The community is small and very friendly. I am 75 and most of the residents are in their 80's and 90's. There is limited shuttle bus service-once every 2 weeks. Food is mediocre. Washer/Dryers are in each room. Our fees increased 10% for 2023; don't know what it will be for 2024.

On a whole this is a fine place to live. One question I have or concern is why there is no security on until midnight on weekdays or weekends.

Venue: Very nice, attractive, welcoming. Staff: helpful, responsive, observant. Activities: better than most, varied entertainment and frequency is good. Residents: friendly, helpful and interesting.

I toured Hayden Grove Bloomington and it was a good tour! The facility was pretty clean. All of the staff that I met were great. The friendliness was great, also!

Based on our experience we would recommend this community to other families.

The staff was attentive, loving, and kind, but there were not enough of them. They did their best, considering short staff, especially after we complained. Mom fell and pushed her button numerous times and finally had to crawl to her phone to call my sister. By the time my sister got there, they still hadn't been to Mom's room. It seems there was an equipment issue and not enough staff. Meals weren't like they are described in the brochure, but they were okay. Mom used to complain that they served rice too often. Activities were definitely lacking when she was there. Same thing - not enough people. Also, not a lot of residents then. Mom hasn't been there for quite some time, so it's probably better now. The overall cleanliness was okay, but they did not clean her room often enough or well enough. My sisters and I had to do most the cleaning even though we were paying for it.