Great Lakes Management

Staff rocks great caregivers. They're kind and family oriented. I wish there were more opportunities to go outside in memory care as a group.

We chose Global pointe because it was the best fit for the care needs of my parents. The staff is very friendly and the team works hard to train and retain staff.

Mom is doing very well at Hayden Grove. I know they have had some employment issues & changes. They have kept communication open. [name removed] doesn't need much assistance so it hasn't affected her . We are pleased.

All are 5. We are very happy with everything . My dad seems to really like it. Based on the experience we have had so far, we would recommend The Glenn Hopkins community to other families.

I love Global Pointe. It is always clean, inviting, warm and residents are so kind and welcoming@ The staff will take great care of you. Always activities to do, and a great location.

I work with many downsizing seniors. This is a beautiful building and [name removed] and the staff are incredibly friendly and genuinely care about making this feel like home. It is a great location and easy for families from all over the city to access.

We moved here in January 2020 and after my husband dies, I said I wanted to stay here- even if I had to live in the garage- wasn't moving!

I'm in Independent Living, so I still cook my own meals. The facility is beautiful, the staff is great, and the residents care about each other. There are tons of activites. My children are thrilled that I am taking advantage of many fun things.

I've been here for almost 3 years. I'm happy and like the facility. I workout daily with a trainer and play Trivia on Tuesdays. I enjoy the people and the activities. I'm on Assisted Living and have all of my meals in the dining room. Great people here.

I have lived at GP for 2 years in Independent Living. The staff has been friendly and supportive. The facility is bright and clean. I am very happy here.

Walking in the receptionist was very pleasant, the sales director [name removed] showed me all areas of the community. While walking through we were greeted by multiple staff. The community is full of unique spaces including a stunning terrace. Many options in styles for apartments. Plus they have an age in place type of community.

We are setting up some als carte AL services and it has taken a while to meet with people and get things started. But they are very nice. We cannot rate the activities because my dad doesn't participate but they have many coordinated things

I would rate a 5 for all. We've been very happy with Norbella Savage. It has been a great home for my mom. The staff are all very nice, which is not the case everywhere. My mom is happy with food and activities. I also like that their payment system is simple and straightforward, with just 4 care buckets, rather than a point system where it constantly changes. You know what you are paying every month. And we're actually paying less at Norbella where she has nurses right outside her room and better oversight than we paid at her last residence that was a larger facility and more like apartment living. Overall I'm very happy with Norbella and my mom is too.

The staff at The Glenn Hopkins is helpful and everyone seems to like what they do and where they work, which is important for these residents. The food is unfortunately very bad and the service in the dining room is untrained and scattered. They definitely need help on this front, but the overall care from the facility outweighs this negative.

NorBella Prior Lake has been great across the board. The facility has clearly focused on providing compassionate and kind care to their residents.

I realize my mother is on a special diet that means she needs it cut very small but a lot of the time she gets mush! I think they try but I'm not sure about the head of meal services! My mom has been at The Glen for 18 mos. It took her awhile to acclimate to the schedule. Now she is really involved with staff, events and crafts. Making new friends everyday! Our brother died in January and she was surrounded with very caring people, staff and residents. Did I mention mom will be 98 in August!

The staff are caring and have made this transition for my mom easier. The facility is clean. The food is good. It is peace of mind leaving my mom in their care between my visits. The activities have been a good way to get my mom active and socialized.

Fabulous. Great, brand new facilities. Felt much more like a hotel/resort than an old folks home which we thought would be more appealing to loved one's husband since he was more appropriate for independent living than assisted living. Good level of activities and community available. Not overwhelmingly large. Particularly loved that in addition to typical levels of care available, also have some quasi-hospital suites next to nurse's station for when things get more serious or loved one needs highest level of care. Didn't love that it is in a congested area near high-rises/highways but that made it sooooooo convenient to our house and we as adult children could have been dramatically more helpful. Alas, could not convince them to leave Iowa, even for a couple of respite months.

Friendly staff. Beautiful accommodations. Been a turnover of staff lately that has been upsetting to my mother in law. Staff is very friendly, though. Lots of activities as long as there isn't an outbreak of Covid. And when there is an outbreak of Covid they take it very seriously which as a family member I greatly appreciate. No housekeeping. There is a woman in the building that does it on the side but that has been on and off. My mother in law really likes her, but she doesn't show up all the time.