The Glenn Hopkins

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We had a virtual tour with this community. The tour was very good and they gave us lots of information. The staff was also very friendly and helpful.

It is a really friendly place. Very welcoming. Both the staff and the residents are friendly. The food is okay was better when the dining room was open. The room sizes are adequate. There is pond ,walking path and patio out back. Lots of outdoor space.

Our tour was very thorough and informative. We felt they were very transparent with pricing and amenities. We were impressed with the beautiful grounds and marsh views. They have done good job with common spaces and the outdoor areas look inviting (and we toured in the winter). There is scheduled transportation to almost anywhere you need to go. [Name removed] spent over 2 hours with us going over every question my parents had. I appreciated her patience and kindness.

I have a dear friend who has lived here for several years. On multiple occasions she has told me about lack of adequate food offered- - ie, no bread for breakfast. This means no toast whatsoever. This has happened more than once. Other times, There was no dessert at dinner, or as a last ditch effort, a package of mediocre cookies were passed around. These are just a few of the complaints re food, there were more. And they were ongoing, it was not an isolated incident. These folks look forward to meal times and have prepaid for their meals. This poor service is horrific, IMHO. If I worked here and saw no bread available for breakfast, I'd hop in the car and run to the grocery store and buy a few loaves! I am really disappointed in their food service. When I told my friend I wanted to make a complaint about this, she begged me not to- she didn't want to make waves and said she would be very embarrassed. So I took no action. But I note these food issues were ongoing last year and I don't know if they have improved or not. I would not recommend this place, based on Their high food charges and poor food delivery.

I appreciate [name removed] giving my Dad a great tour. This facility is in the mid-range for cost but the bedroom is small. The pro is that it is close to Southdale Mall.

After five months, there are still things to work out. At 98 years old, Mother is blind from macular degeneration and very hard of hearing. Some attendants do not announce who they are when they enter her room. They go in and out quickly, not giving her a chance to ask a question or request additional help, even 'tho she is paying for 15 minutes of service time each time they enter. It took three months just to get the food service people to follow her instructions to cut up her food. There are individuals in management and on the attendant staff who are very caring and responsive, but overall, there needs to be more training of the aides, especially considering the cost of care.

This is a good facility. My mother has lived at the Glenn first in independent living, then in assisted living, and now in the memory care unit. The rooms are fine. Lots of choices and they are well maintained, comfortable, and appropriate for the level of care needed. Services vary depending on your loved one's needs. Staff are considerable, professional, and they have gone out of their way to make the facility feel like home to my mother. Naturally a few glitches arise here and there but nursing staff are always willing to listen and quick to remedy. Resident activities also vary based on a person's need.

Our family is grateful to The Glenn Hopkins for the wonderful care, love and support shown to our Dad and family. When our Dad made the decision to move to a Senior Living location, we visited multiple homes but kept returning to The Glenn Hopkins. [Name removed] and the Marketing Team were very patient, allowing us to visit multiple times as they understood this was a major decision. Dad spent 5 months in The Towers and 10 months in Assisted Living. [Name removed] , [Name removed] , and [Name removed] were fantastic accommodating many schedule changes. Dad formed many friendships with residents and staff members. The nurses and aides are very special people who show love and patience every day. Dad did not want to spend his final days in a hospital. Instead, he spent them in his home being cared for by the people who he knew and who cared about him. Our family is OVERWHELMED by the love and support that was shown to our Dad and us during his final days and the days that followed as we planned his service and moved out. It was a steady stream of staff and neighbors who came to show their love for him and say goodbye. It was very touching that staff members took their personal time to come to the funeral service and we are so thankful to [Name removed] who officiated his service. The Glenn was an extension of our family. Dad frequently would say “God brought me to The Glenn”. We are thankful to everyone who touched his and our family’s lives. We highly recommend The Glenn Hopkins. [Name removed]

I toured here and it was okay. It’s a huge facility. I think if I lived here, even I would get lost because it’s so big. But the facility itself seemed to be well cared for and maintained. Probably because it’s larger, there were more options and services available. They had a very large staff as well. I think overall it was a lot bigger than what my parents would’ve been comfortable with. They had a few different amenities and activities to offer like a big chapel, crafts, games, and there was a salon onsite

We toured this community it was an excellent tour. They answered all of my questions It was an attractive community. I saw they had a list of daily activities and a menu for the food. But it seemed like a ghost town to me I saw hardly any staff and no residents. I wasn’t really impressed. I just felt it wasn’t a good fit for my brother.

My loved ones love their apartment here. The staff have been really great. I do feel they could do more with the activities they offer. The community is clean and the grounds are beautiful. This community is in a good location. They offer ten meals a week and the food is ok. They do seem to charge a little too much for what they offer. I would recommend taking a look at this community.

My father in law is doing well with his move to this community, and he likes it. We are satisfied with his move to this facility. This is a good community, and they are taking very good care of him, and his needs. The staff are very good at taking care of any concerns. They have been very polite, and friendly as well. He is pleased with the meals, the food is good. There are plenty of activities available for the residents. All is well so far for us at this community, and I would recommend it.

My mother is doing well with her move to this community. She is still adjusting, but I do feel comfortable with her move to this community. This is a good, safe community, so far everything is working out well. The staff is good, they have been respectful, and polite. There are activities offered. All is well for us at this community, and I would recommend it.

I'am doing pretty well with my move to this community. Everything is working out pretty well, and I'am pleased with all they have done me. The staff is good, they have been very kind, and helpful. They do a good job with the cleanliness of the community. I'am comfortable with her move to the community, and I would recommend it.

My aunt and uncle are doing great at The Glen Hopkins. We are very pleased and the staff is tremendous. They are willing to stop what they are doing to talk to the residents. We have nothing bad to say, it truly has been a great experience for them so far.

I think The Glen is a nice place overall, but unfortunately they did not have any availability for the sort of care my loved one needed.

Things are going well for my parents, but it's difficult to transition for them since they lived in their house for 40 years. But the staff is very helpful and accommodating. The community offers so many activities so they are always busy. We have no complaints so far, The common areas are clean and well kept. The food is great, overall its a really good place to live.

Very nice but Dick felt it was a little too upscale for his needs and background, and he might not fit in.

After touring The Glenn Hopkins, I knew this would be a great fit for my mom. The friendly, caring staff shared their compassion for the residents and their mission. Apartments are spacious and well appointed. Common areas are welcoming, large, clean, and nicely decorated (dining room, library w/WiFi, fitness room, party room, theater room, outdoor patio, laundry rooms on each floor). Many opportunities are offered to participate in activities throughout the day (plus scheduled transportation to malls, grocery stores, etc). It is located in more of a residential area with beautiful property and walking paths, yet is within 10 mins to several different shopping areas, restaurants, and hospitals/clinics. The monthly fee (including meals) is much more affordable than other places we toured. My mom is very happy with this choice!

Our time at The Glen Hopkins was an good time other then the fact that my husband was asked to leave do the fact he was being a little to active. I would it is a excellent community for the right individual with the right type of care that this community approves of. Looks very nice never had any concerns about the cleanliness of the place. There was a large staff here and I would say some most of them of great. The care here is great for the right person. I really enjoyed A Place For Mom and all the help their organization did for us. Patrica [removed] is an amazing women and I couldn't had done this with her help. I would say to anyone thinking about moving here find out ahead of time if your loved one and their level care is accepted here. Very grateful for A Place For Mom