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Victory Centre of Bartlett

1101 West Bartlett Road, Bartlett, IL 60103
7.2
Review Score
58 reviews

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Victory Centre of Bartlett community exterior
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Anonymous - Family/friend
4.0

My mother is happy there meeting people is great. I have had issues with her care. For instance I must call and call to ensure that the care needed is being done. I asked the [name removed] to tell the nurse to please get my mother a UTI test. It wasn't done until the following week. I had to call nurse and Dr. To get the test done. The Dr. Sucks big time.... Read more

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About the facility Victory Centre of Bartlett

Our longstanding mission is to transform the way society thinks about aging and senior living. Our Victory Centre of Bartlett community is an extension of that promise. We are steadfast in our commitment to cultivate a genuine home for you or your loved one. Above all else, this is your life and we hope you’ll take us along for the ride.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Victory Centre of Bartlett is a community within Grand Lifestyles properties. See all Grand Lifestyles communities.

Pricing for Victory Centre of Bartlett

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Victory Centre of Bartlett

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Compare

Victory Centre of Bartlett1101 West Bartlett Road, Bartlett, IL 60103
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7.2
Review Score
58 reviews
10
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9.9
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9.8
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Care types offered
1
Memory Care

Amenities at Victory Centre of Bartlett

Health Care Services

Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Butterfly garden / Hummingbird garden
Private Bath
Outdoor Common Areas
Indoor Common Areas

Recreational areas

Arts and Crafts Center
Fitness Center
Game Room
Piano or Organ

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Languages spoken

English
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Protestant Services

Reviews
for Victory Centre of Bartlett

Write a Review
7.2
Review Score
58 reviews

Review Score

58 reviews
7.2

Out of 10


5 star

49%

4 star

30%

3 star

9%

2 star

2%

1 star

13%

A Place for Mom has scored Victory Centre of Bartlett with 7.2 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Victory Centre of Bartlett has 58 reviews with an average "overall experience" of 3.9 out of 5.

How we score communities
Cleanliness

4.2

Friendliness

4.1

Meals & Dining

4.3

Care Services

3.9

Activities

4.0

Staff

4.5

Value for Cost

3.9

Overall Experience
28
17
5
1
7
Date Submitted
1
2
5
Reviewer
0
39
18
0
Care Received
58
1-20 of 58 reviews
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3.0
Anonymous - Family/Friend
Assisted Living
November 9, 2023
Verified Review
My families experience.

They seem short staffed. The community is very clean and the staff members there are very friendly. When it comes to the care services, our loved one needs more help than what she receives. The food there is very good and the activities seem good - although my mom doesn't really participate in them. It is better priced than some but still seem high.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

2

Activities

5

Staff

5

Value for Cost

4


4.0
Anonymous - Family/Friend
Assisted Living
April 6, 2023
Verified Review

My mother is happy there meeting people is great. I have had issues with her care. For instance I must call and call to ensure that the care needed is being done. I asked the [name removed] to tell the nurse to please get my mother a UTI test. It wasn't done until the following week. I had to call nurse and Dr. To get the test done. The Dr. Sucks big time.

Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

3

Activities

4

Staff

4

Value for Cost

3


4.0
anonymous - Toured community
Assisted Living
October 19, 2022
Verified Review
Tour experience

I toured 7 different places and Victory Centre of Bartlett was our second choice. I just got a really good overall gut feeling when I walked into the facility. The people that I met were so friendly and helpful. I was impressed with how good they did with following up afterwards as well - checking in and making sure we had all the information we needed and seeing if we had any questions. The maintenance staff were great as well. While walking around I pointed out a few things and they said they would be able to fix or change those things before we moved in. This is a great place for someone who has a small pet. They allow dogs and cats and they have a fenced in green are where you can take your dog out. Out of all the places I looked at this was the only one that had that.


4.0
anonymous - Toured community
Assisted Living
October 3, 2022
Verified Review
Community Tour

Aside from a big hiccup with my scheduled tour, I liked Victory Centre of Bartlett. They had a lot of activities. I really liked that they brought in a lady who did art classes there, and they even had a resident who sold some of her art. They had a gardening team that worked outside with the residents. The only thing I didn’t like was I had to wait a about 15-20 min to start my tour because the admissions person was on the phone when I arrived. I was running only about 10 minutes late because I had to help my mom with something - I had called to let the admissions person know, and I feel she should have told the person on the phone she would call them back. Because she was on the phone, it took away from my tour. She had to cut my meeting with her short after about 10 minutes and then have someone else show me around. And that really turned me off from the place.


4.0
Debbie - Family/Friend
Assisted Living
February 7, 2022
Verified Review
Reliable, Consistent, and Caring Care

I would recommend Victory Centre to others for their loved ones. The care overall is good. We are able to keep up-to-date on my loved one with the staff, and their response time is good. The food is good according to my loved one.

Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4

Response from Victory Centre of Bartlett

February 15, 2022

Thank you for your review. Hearing feedback allows us to improve on the areas that we need to and acknowledge our team for the great work that they are doing.


4.0
anonymous - Toured community
Assisted Living
August 24, 2021
Verified Review
My tour experience

Our family was able to speak with the marketing team and they were very nice, unfortunately the move in cost was to much for our family. However, we did like that at after awhile they will move your loved one over to Medicaid so we are keeping this community in mind.


5.0
Sue C - Family/Friend
Assisted Living
March 12, 2021
Our mom

Our mom has been at Victory center for approx 5 year's. This last year of covid-19 her mind and health had declined significantly, sadly she is on hospice now at Victory centre. She's been taken care of in every way we have needed. They have always responded to our inquires in a timely fashion. They have kept up with CDC guide lines at all times and had very few covid-19 cases. We want to say thanks for all they do, especially with the new world we've all had to deal with. Victory centre is a safe, clean, respectable home for our beloved mom! Thanks to all there!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

5

Value for Cost

4


1.0
Eileen - Family/Friend
Assisted Living
November 10, 2020
Not a good choice for your loved one

I DO NOT recommend Victory Centre in Bartlett IL. I suggest that you look around carefully prior to sending your loved one to Victory Centre in Bartlett IL. The staff to patient ratio is clearly too high. My sister was diagnosed with dementia which lead her to become a resident of Victory Centre for 1 year. In that timeframe I emailed management several times asking for my sister to be reminded of meals as often she would forget to go down on her own at mealtime and would later call me saying she was hungry and missed the meal. During Covid I was not allowed enter the facility to visit my sister to see what condition she was in. I only saw her in limited outdoor visits where she was typically dressed in same clothes, not sure if a change of clothes was ever suggested or assisted. Approximately two months ago on [date removed] I was called to the emergency room to find out my sister was passed out unconscious on the floor of her room for an unknown amount of time. Upon my arrival at the Emergency room I was told by the Emergency room doctor that my sister had Sepsis, likely a result of aspirating her own vomit while unconscious on the floor of her room at Victory Centre. In addition to Sepsis she also had Pneumonia and Urinary tract Infections all of these combined led to Congestive Heart failure. As a result of this health trauma, I was told that night she was not expected to survive overnight. However, she did pull through her but her heart, brain and general health severely declined. I contacted the Director at Victory Center to advise her I must immediately terminate my sisters stay at Victory Center and move her to another facility with more 1:1 care due to her declined health. According to the contract I signed I was able to do this and surely after a near death experience this should be allowed. The Director then called and debated with me that she felt my sister could still stay at Victory even with the severely declined health and therefore I could not remove her without 30 days PAID notice. After this debate, I gave this notice on [date removed] and my Sister was billed for the 30 days notice on [date removed]. On [date removed] I discovered that additional money was withdrawn by Victory Centre from my sisters account above and beyond the 30 days notice payment. I contacted the Director about this who immediately referred me to business manager. The business manager did not bother to respond back to me for 32 days. On day 32, I was told my sister was not only responsible for 30 days but also an additional 4 days from [dates removed] based on their billing cycle. Which clearly she cannot afford. I typically would not write a bad review for anything however what my sister has been through and this general situation definitely warrants it and my hope is others do not have to go through a situation such as this.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1

Response from Victory Centre of Bartlett

November 16, 2020

Hi Eileen, thank you for connecting with us and we'd like to speak with you further about the experience you've had with Victory Centre of Bartlett. Please send us an email at [removed] and a Regional Operations team member will be in touch with you.


0.5
Eileen - Family/Friend
Assisted Living
November 10, 2020
Not a good choice for your loved one

I DO NOT recommend Victory Centre in Bartlett IL. I suggest that you look around carefully prior to sending your loved one to Victory Centre in Bartlett IL. The staff to patient ratio is clearly too high. My sister was diagnosed with dementia which lead her to become a resident of Victory Centre for 1 year. In that timeframe I emailed management several times asking for my sister to be reminded of meals as often she would forget to go down on her own at mealtime and would later call me saying she was hungry and missed the meal. During Covid I was not allowed enter the facility to visit my sister to see what condition she was in. I only saw her in limited outdoor visits where she was typically dressed in same clothes, not sure if a change of clothes was ever suggested or assisted. Approximately two months ago on [date removed] I was called to the emergency room to find out my sister was passed out unconscious on the floor of her room for an unknown amount of time. Upon my arrival at the Emergency room I was told by the Emergency room doctor that my sister had Sepsis, likely a result of aspirating her own vomit while unconscious on the floor of her room at Victory Centre. In addition to Sepsis she also had Pneumonia and Urinary tract Infections all of these combined led to Congestive Heart failure. As a result of this health trauma, I was told that night she was not expected to survive overnight. However, she did pull through her but her heart, brain and general health severely declined. I contacted the Director at Victory Center to advise her I must immediately terminate my sisters stay at Victory Center and move her to another facility with more 1:1 care due to her declined health. According to the contract I signed I was able to do this and surely after a near death experience this should be allowed. The Director then called and debated with me that she felt my sister could still stay at Victory even with the severely declined health and therefore I could not remove her without 30 days PAID notice. After this debate, I gave this notice on [date removed] and my Sister was billed for the 30 days notice on [date removed]. On [date removed] I discovered that additional money was withdrawn by Victory Centre from my sisters account above and beyond the 30 days notice payment. I contacted the Director about this who immediately referred me to business manager. The business manager did not bother to respond back to me for 32 days. On day 32, I was told my sister was not only responsible for 30 days but also an additional 4 days from [dates removed] based on their billing cycle. Which clearly she cannot afford. I typically would not write a bad review for anything however what my sister has been through and this general situation definitely warrants it and my hope is others do not have to go through a situation such as this.

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


3.0
anonymous - Toured community
Assisted Living
September 27, 2019

First impressions are an important, and unfortunately I did not have a great first impression. When I arrived, the receptionist said she didn't have me on the list for a tour, and when I told her I scheduled it through APFM she said "oh, that's why I don't know about it", and then proceeded to tell me that the person I was scheduled to meet was in a meeting, she couldn't reach her by phone, and she wasn't sure when the meeting would be over so I had to sit and wait and see if she showed up. Fortunately, the person I needed to meet with actually did know I was coming and she arrived on time. As we were touring the facility, we stopped at the dining room just as one of the residents walked off an elevator. She had very noticeable facial wounds that appeared to be recent, but were not bandaged in any way. She had come down to the dining room for lunch, but it was only 10:30 a.m. The Sales Director helped seat her outside the dining room and told her it would be another hour before lunch, and then we continued the tour. This made me uncomfortable - while I don't know her situation, I was concerned about the resident and felt like they should've done more for her (I would've understood and gladly would've waited). PROS: The facility is clean and has larger rooms including separate living and sleeping areas. They are the sister building to Alexian Village of Elk Grove, so they offer the same "age in place" philosophy and are truly interested in making this the last place your loved one would ever need. The pricing is fairly all inclusive. CONS: The ratio of caregivers to staff is high (26 to 1), but they say they do adjust as needed. Overall, I just didn't feel this was the "one".

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3

Response from Victory Centre of Bartlett

February 19, 2020

Hi there, thank you for the review. Your feedback helps us improve our services and we appreciate your response to the tour you experienced. We'd love to hear an update about how you or your loved one are doing now. Please give us a call or pop in at any time!


0.5
anonymous
Assisted Living
March 25, 2019

it would of been a great thing for my mom who is almost 94, but they told me we needed a year of money, shes 94 for god sake

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


5.0
anonymous - Toured community
Assisted Living
August 30, 2018

We liked this facility very much and feel enough care would be provided as my mom ages. If we don’t find a place we like that would be a little closer for my brother, we will seriously consider Victory Centre.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
The family of Shirley Gall - Family/Friend
Assisted Living
June 24, 2018
Verified Review
Fabulous care!!!

From our first visit to now 3 years later we could not be happier with Victory Center. The staff have taken wonderful care of her and kept us well informed of any changes in her health. Her room and the facility are clean and never are odors present. She is clean and well dressed always. Mom has severe dementia so their close attention to her needs give us , her family confidence when we can’t be with her. We are so glad we found Victory and at peace knowing Mom is so well cared for.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
David - Family/Friend
Assisted Living
January 31, 2018
Compassionate & Caring

My mother has received wonderful and compassionate care during her 8 years as resident at Victory Centre Bartlett. Both the management and staff respect my mother and treat her like family. During her 2 bouts with cancer in her 80s contributed to her rebound and her functionality is equal prior to the diagnosis and now she is 90. Tremendous leadership, staff and facility! My family and mother are grateful for Victory Centre.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Victory Centre of Bartlett

February 6, 2018

Hi David, thank you for taking the time to leave a review about your mother's time in our community. She will always be a treasured resident to us and we're happy to be part of her journey. We look forward to seeing you soon!


5.0
David - Family/Friend
Assisted Living
January 30, 2018
Compassionate & Caring

My mother has received wonderful and compassionate care during her 8 years as resident at Victory Centre Bartlett. Both the management and staff respect my mother and treat her like family. During her 2 bouts with cancer in her 80s contributed to her rebound and her functionality is equal prior to the diagnosis and now she is 90. Tremendous leadership, staff and facility! My family and mother are grateful for Victory Centre.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from Victory Centre of Bartlett

February 6, 2018

Hi David, thank you for taking the time to leave a review about your mother's time in our community. She will always be a treasured resident to us and we're happy to be part of her journey. We look forward to seeing you soon!


5.0
Karen - Family/Friend
Assisted Living
January 12, 2018
Compassionate, clean and helpful.

My mother was a resident here for 1 1/2 years. Everything about this facility was wonderful. While she was still able to, my mother enjoyed many of the activities and outings they have. All of the staff are outstanding. They are always cheerful and compassionate. I visited frequently and at various times of the day and never saw anything wrong. As my mother declined and things got emotionally very difficult the LEA's and the wonderful ladies at the front desk helped me to cope. I would highly recommend this facility.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Assisted Living
November 14, 2017
Verified Review
Homey atmosphere with nice staff

The facility itself looked really nice. Everything about this facility felt like a homey atmosphere. All of the residents and staff members seemed to be really nice and friendly. This facility is more towards people who are advanced in their conditions and require a lot of nursing help. The only bad thing I can say about this community is that the residents just looked really down and they couldn’t do anything for themselves. I would recommend this facility.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Lois J - Family/Friend
Assisted Living
September 11, 2017
Highly recomend Victory Centre of Bartlett - fabulous place.

My father-in-law was a resident at Victory Centre of Bartlett for over two years. He was 92 when he passed away. Everyone in this facility was kind, friendly, compassionate & caring. They treated him with the utmost respect. He felt very comfortable and loved. If he was not up to going down to the dining room for a meal they brought his meal to him. The last couple of months was very trying for him as his health was deteriorating, the staff checked on him regularly. My husband and I felt very comfortable having him at Victory Centre. They put our minds at ease know that he was being very well taken care of. He was always clean and had fresh clean clothes on. Victory Centre of Bartlett made our lives some much more tolerable knowing that Dad was in very, very good hands. We highly recommend Victory Centre of Bartlett!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Family/Friend
Assisted Living
May 9, 2017
Verified Review
This community is amazing

The staff were wonderful even before my mother in law moved into this community. They explained things up front and did everything they could to assist us. They got her connected with the medical staff and we have good communication with them. They showed her around, introduced her to other residents and encouraged her to participate in the daily activities. The food is great and the community is kept immaculate. They have a resident dog and the staff are active with the residents. I would highly recommend this community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.5
John Alcure - Family/Friend
Assisted Living
April 4, 2017
Best Supportive Living Facility in Chicagoland!

My mom recently moved into the Victory Centre of Bartlett and I could not be more pleased and impressed. EVERYONE on the staff of this facility is absolutely wonderful! The caregivers and medical staff are friendly and handle mom with great care and patience. The management team, headed by [Removed] and [Removed] are exceptional executives and made a tough situation so easy for us. After two years of checking out competitive facilities within the Chicago area, I can say with complete confidence that the Victory Centre is by far the best choice in the supportive living category.

Cleanliness

4.5

Friendliness

4.5

Care Services

4.5

Activities

4.5

Value for Cost

5


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Frequently Asked Questions about Victory Centre of Bartlett

Victory Centre of Bartlett offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Victory Centre of Bartlett 7.2 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (630) 213-0100 to reach a resident at Victory Centre of Bartlett.

To reach a resident at Victory Centre of Bartlett call: (630) 213-0100



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.