Grand Lifestyles

Victory Centre of Bartlett has been amazing. The care that our mother is receiving is more than we could ask for. Everyone that we've worked with has been very kind and compassionate. They really made this decision a great one for mom. We would highly recommend the facility to others.

I would say that the staff and residents are very friendly and I have a lot of new relationships here.I picked this community because of the affordability and close proximity to my family.

My mom is a resident at Concord Place and has settled in very well. It's been a great experience.

It's a great place to be [name removed] and the staff are the best always helpful and caring it's a great place to live the nurses and CNAs are great to and it's a safe place 24/7 so if your loved ones need a good place to have the care they need Grand Regency of Rockford would be the place for help and care your loved ones deserve

My brother lives in Victory Centre of Elk Grove Village, IL. I visit him frequently and I have found it to be Clean, Friendly and warm. The Staff from Administration to Nursing, Dining, and Maintence are all warm and caring, they know the residents' names, are respectful and always willing to address their personal needs and requests. We moved my brother from St. Louis, Mo to here in Elk Grove Village. I wasn't sure that he would like it, but he definitly does, which makes me happy, because he is only about 10 minutes away from me and I can take him shopping, to doctors appointments, or just bring him to my place if he wants, and as a matter of fact he did spend the holiday with me and the rest of our family! My sister and I live in a senior apartment complex, and just moved one of our neighbors there as well, and as luck would have it she lives right next door to my brother!! It's a very nice place.

I would like to commend the staff for their continued professionalism while my father has been there for the last three years. The process is definitely a hard one when you see a family members health changing and they need more help than we as family members can give individually. I would like to personally thank Nurse [name removed] in the wellness department during this process, she continues to make sure my fathers medical needs are meet and notifies me if there are issues or concerns. My family really appreciate what you do with me dealing with his need with me living out of state. I also would like to recognize [name removed] Director [name removed] for her continued support who goes above and beyond to make sure my fathers needs are meet as well. I appreciate everything the staff does at this facility .

I was very scared to move my mom into a supportive living facility, the director of this facility had my back every step of the way from start to finish and made the process seem-less, this was not an easy decision as most know if they care for a LO, my mom is happy here, the head nurse answers my texts no matter the time of day, the doctor that sees the residents noticed my mom had a UTI and had her on antibiotics right away, my mom has gained 26 lbs since moving in to her apt, her heart doctor was impressed at how well she was doing in such a short amount of time, the dining area could use some improvements as far as I noticed some heaters broken and ceiling issues, but that has no effect on the great food they serve, my mom LOVES IT! She has been here 4 months now and thriving, she was even able to bring her cat Pariah with her which was a huge plus with her dementia, the residents are nice, staff is always friendly and very aware of what each resident is doing daily.

I would recommend to others. We picked this community because of the price. The communication with staff has been good.

I liked the energy there. They were lots of people in common areas, socializing lots of organize dactivities every day, nice dining hall, lots of amenities. Workout area, heated pool for exercise, nice clean laundry facilities and very kind staff!

I would say that they were very accommodating; and did refer someone else to them. We picked this community because of the price and satisfactory conditions.

My brother is blind so had special needs. They were very accommodating, allowing me to stay there to get him settled.. The public areas are very clean. Carpeting up on the floors are worn but the area is clean. The staff are amazing. Not just with my brother but other residents. The longevity of the staff is impressive. My brother receives laundry, housekeeping and escorts to meals and activities. We did have a few glitches with timing of escorts but all are friendly. The food is delicious. They have specials for lunch and dinner but also a full menu if you prefer. They seem to have a full array of activities but my brother is interested in very few. He does enjoy the gym. Concord is a very large facility but the people really make it. My brother is very happy with his choice

They have transformed into a vibrant place that empower residents to live their best lives. The amenities are clean, delicious food, and wellness resources as well as the ability to build plenty of new social connections. outdoor space is also nice,

Everything about Concord Place is great. Only wish there were locations like it in NW Indiana too! Very accommodating - you can see and feel the personal touches of the staff.

I would let others know that there are professional staff members throughout the facility. The Director [name removed] has been very helpful in assisting with the initial application, and later on with Medicaid applications as well. This facility is in a great location too! There do not seem to be many activities provided to the residents. I would definitely recommend Victory Centre of River Woods, I have also recommended them via other online surveys as well.

The only complaint I have so far is the wait staff in the dining room. Most of the time they are rude and impatient. I dread asking most of them for anything. It's like they are being bothered. I feel bad for some of the residents on how they are treated. It's not all of them but most are like that. There is a couple of them that are just great and accommodating. I have had to wait a half hour to 45 minutes just to place my order while they stand around chitchatting. Just because these people are elderly and most have a disability it's wrong to be treated like that. I have only been here for 4 weeks and pretty much like it better than I thought I would. It's just when it's time to eat I dread it. This is a big adjustment for me. The rest of the staff and other residents have been very helpful. If the dining staff wore name tags would be nice. Not all of them are so rude but most are. They shouldn't be working here. Every other area the staff have been great. Housekeeping, if I need help with anything they have been great. I have a problem with my hands and if I need help they are here right away. I just need to know who to ask when I need something. I have asked 3 times at the desk what jewel the bus goes to and no one knows. I want to transfer my medicines to a jewel near by. I had to drive out to oak lawn yesterday to get my refills. We are going to be selling my car but if I can use the bus it would be helpful. I'm not familiar with this area. It's close to my daughter so that's why I chose it.

So far so good!! We had to make some adjustments, but otherwise good

When we toured with Concord Place, it was not environmentally pleasing. I do understand that they have done a lot of renovations since we visited. It was also a lot more expensive than my friend was able to afford.

We were so thankful to find this place because we had no idea of where to put my mom with their help. We found the grand Regency and she has been there about two months and couldn't be happier. Thank you for all your help. Our experience has been very good.

I would rate quality of care 1 million if I could, they are so amazing!! The cleanliness rating isn't something Concord could do better... it's truly the few residents that sometimes have bad days and such... but Concord does a fantastic job of jumping in with support whenever they find a resident in need of help, care and support. It's totally understandable that all areas cannot be spotless. Concord is conscious of quality and care. Activities dad might rate a 3, but I think it is because he is just not beginning to "fly solo". I have been a little "hover-ish' as he is adjusting. Value is HUGE! Another million on top of 5. We are truly grateful and amazingly blessed to have him here. It's a strain for our budget but worth every single penny! Just such a wonderful home!!! I think others should know that Concord Place strives to be a "forever home". It's a safe and loving place for our families. Everything in Concord is designed to ensure residents have the freedom and flexibility to age with dignity; to have choices, support, and be able to "take part in life". It's even its own voting precinct/location. An amazing group of humans from the staff to the residents!

Concord place is clean, safe and very comfortable. The staff here is friendly and helpful , very supportive for assisted living . There are programs all day and most evenings too, plenty to keep busy with. The rooms are private and clean. Each day there is a great selection on the menu for breakfast, lunch and dinner and many healthy options. I don't think I can say enough how friendly and helpful everyone has been and really made me feel welcome and at home.