Bickford Senior Living

In the last 18 months I’ve toured many senior living options to find a place for my mom. Bickford in West Des Moines didn’t hit my radar right away and I wish it had. The staff is kind, the nurse has been there a long time, and the sales team east to work with. With its locked facility and large courtyard my mom is safe. I know if something is going on they call me. When I left one of my first tours there a woman was driving by. She rolled her window down and told me her mom used to live there and anytime she was in town she does a drive by because she missed her mom and all the times she used to visit. The facility doesn’t have all the bells and whistles and updates, but from someone that went with a place that did I regretted it. This place has heart, kindness, and dedication. Thank you!

The waitress gets my order on time. My meal is being served on time. Anytime I want anything, they always serve me.

Great staff and facility!! My dad likes it there and they take excellent care of him! Very caring from the sales staff, business department, and care team. Always caring and helpful. Top notch care.

I'm home.

We had been living in independent care in a senior living facility in Bellevue and we decided we needed to be in assisted living so we made applications at Harmony of Brentwood and Brighton Gardens. Brighton came open about the same time as Harmony. Our appointment with Brighton was first and we had a really good meeting with the marketing director. She was very open and informative to us and we decided to come here. We have been very happy here and plan for this to be our home for ever. The staff here has been very welcoming to us. The food is very good and we could not ask for anything better than the living conditions here. Every detail about this place was explained to us and we have had no surprises. We are so happy to be here.

I had no where to go. I was in a nursing home for rehab and would have to go back with family which was not working out at all. The rivers made it against all odds to find a place for me. The staff is delightful and so is the food and nursing care. I will never want to be anywhere else except with Jesus.

Our family had an in person tour with Bickford, and they provided a wonderful tour and explanation. One bedroom was a little small. Liked facility was one floor and beautiful center courtyard. Liked hearing the Bickford story and wall of military and police residents

Our family has had a very good experience with Brighton Gardens of Brentwood and would recommend them to other families looking for a community for their loved one. The caregivers were very kind to our mother and she was very comfortable with them.

A place for mom was great to work with! They took the time and answered all questions. We like the halls, rooms and common areas. We picked this community because of the location, and staff. The call response is to be within 4 min. If the call is not answered, it goes to management. We felt that is more accountable than just a call light. We did check reviews for Bickford. That did not have good reviews concerning the call response time, until they implemented new system.

My parents are residents at Bickford of Peoria. The housekeeping is wonderful! They come in once a week, like clockwork, and clean while my parents are at breakfast. The staff is wonderful with taking care of my mother, who needs lots of help. Both nurses,[names removed], are so kind and caring with her. The kitchen staff is fantastic! My Mom just found out that she needs her food pureed and they have been so helpful and kind to her. My father needs a heart valve replaced. His cardiologist told him yesterday that he can only have beef and pork once a week. Once again, the Chef stepped up and will prepare chicken and fish specifically for him. I highly recommend this facility to others!

Our family had an in person tour with Bickford of Chesterfield and the community as well as the tour experience was awesome but the price was just to high.

[name removed] is currently personal nurse to my mother, and she is top-notch. She travels a long extra mile for super assistance and is very knowledgeable in medical, she is caring. [name removed] is the best!

I felt that my loved one got excellent care at this facility. Everyone here was knowledgeable and pleasant. My loved one's laundry was done and his room was clean. He had fallen, but was wearing a monitor that alerted them immediately. They took his vitals and assessed him and called me to let me know that he'd fallen but was not injured. He was able to corroborate their story. My only problem was getting someone to help him communicate with us. He's unable to Video Chat or call independently, so it was kind of a hassle to get someone to help him with that. That's been a problem with every facility that he's gone to. I would highly recommend this facility to friends and family.

I moved my mom here from another Memory Care facility that is considered top notch. Bickford's staff was much more attentive and you didn't notice the employee shortages that so many other facilities were struggling with. I would definitely recommend this facility to family and friends.

We did a virtual and a live tour. Brighton Gardens was nice and cozy and in a good location for Mom, but it was a little dark and "closed in" feeling. The director there was terrific.

Brighton Gardens of Brentwood is awesome, and it has been a good experience so far. The staff members are great and really pay attention for our loved ones needs - because our loved one needs a lot of extra attention. We get to take a look at their calendar and there have about 4 to 5 different activities throughout the day so there is plenty of opportunity to get involved. Based on our experience so far we would definitely recommend this community to other families.

My mom was at Bickford from [date removed]until she passed away in [date removed] The entire staff was fabulous, meal variety was very good, activities were wonderful, rooms were always good. The garden area was a very pleasant place to visit with my mom.

This was a nice community with lots of activities for the residents.. It was too big for my loved one and we felt our loved one might get lost in the hallways and elevators.

5 for every category. I've been very pleased and impressed with Brighton Gardens of Brentwood since I put my wife in this past May. What sticks out about them most is just their friendly ,courteous manner and being very attentive to my wife's needs and keeping me informed.