Bickford of Upper Arlington

The meals there are very good, however the communication is horrible that needs to be improved. Our loved one has been there for a couple of months and it seems like we are constantly having to reach out for updated. It usually takes multiple phone calls before we get a hold of someone or get a call back. It seems like the people who are in charge are always unavailable

My experience has been during the pandemic. The community has found a way to still have activities to engage the residents. It is a smaller, home like atmosphere. They have caring staff, and a passionate Activities Director. There is a group of staff that is willing to step up and do what the residents need.

Facilities are good -- recently redecorated. Even has an ice cream shop! Staff very friendly. Food smelled delicious. Has memory care unit on one floor.

My husband arrived at Bickford in August last year following the transition from Sunrise. The "old guard" did not want to make the adjustment and thwarted the change in caring style for the residents. The "old guard" basically abandoned the residents and left to go to another Sunrise facility. The "new guard" is wonderful, caring, fun, attentive and life is so much better as the transition to the "Bickford way" is finally taking hold. The "old guard" continue to make contact with the residents trying to get them to leave Bickford, pitiful and emotionally abusive, seems like an ethical breach. I am glad we stuck it out and my husband is living the good life on the Memory Care floor. Thank you to the Bickford staff, you are wonderful!!

Appeared somewhat run down. Seems like there are staffing issues as well. Did not appear to be maintained as well, and there were several vacancies.

I found the staff to be very courteous to my family and was always wilingl to help out and assist when they could. The facilty is always clean while visiting and I’ve always found it to have a warm and inviting atmosphere.

They went through an ownership transition during our 1st 6 months and things have not gone as smoothly as we would have liked. Mom needed in room food service which was an extra (very nice) but very inconsistent

My mother was cared for during the day but at night she frequently sat on the commode for over 45 minutes before getting assistance. That is unacceptable. We were charged for a new carpet after she passed; no one informed us of this cost of $700 nor did I ever get an invoice even though I asked for one. There were other issues ie, staff ‘forgot’ to take her for her doc appointment. I was told laundry was included however that meant sheets only. For the high cost, I expected stellar service.

Since Buckford has taken over we feel the care has not been as good. They said they were making no changes but they have including having the family providingcertain necessities. This is difficult for some spouses. Cleanliness of patients and facility have also gone downhill. We have mentioned several things several time but have seen no changes in our case. Not impressed so far

Our family can’t say enough wonderful things about [name removed] and [name removed] of Scioto. During our tour, [name removed] did an amazing job of educating us about the world of senior living and made us feel very comfortable that they are equipped to take great care of their residents throughout the course of their lives. This facility is very warm and inviting with a really nice homey feel. I would recommend that anyone looking for assisted living in the area adds this facility to their list of places to visit.

Very nice facility; could use some updating which is already scheduled. [Name removed] was very informative and helpful. Location may not suit our family location.

The staff here did a very nice job with my tour here, they took their time showing me around and they answered all my questions. This is a nice community but I just didn't think it was the right fit for my husband.

The staff are very caring and they want what is best for the residents. They listen to the resident to make sure they are getting everything they need. They are great with keeping us updated on our loved ones care. My loved one is comfortable here and he has made friends. This community offers continuing care. They have a couple nice outside areas to sit as well as a grill. They offer a variety of food options and there are always different things going on. We feel secure with our love one living here.

I toured this community for care for my mom. The staff was able to answer my questions. The community did not have the feeling that I was looking for. The menu was appealing and the list of activities would have been offered were healthy. They had activities. We would suggest that other families tour this community for good care

I am so pleased with the care that my brother is getting here, the staff and management have gone above and beyond with helping me in getting my brother settled in. They have been encouraging him to join in the activities and if he is not feeling up to going to the dining room to eat they make sure they bring him his food. They are very good at keeping me updated on my brother as well. I would definitely recommend this community.

The staff here are very nice and very helpful to my needs. I have activities that I enjoy.with the other residents. The food is needing some improvements due to cooking casserole meals. The staff does everything they can and there is always something to do and they take our trips outside of the community. I would recommend this community to others looking for a good envirmemt. The meals need some small improvements, but overall I like the enviroment.