Bickford of Crystal Lake

717 McHenry Ave., Crystal Lake, IL 60014


Bickford of Crystal Lake Community Exterior

About the community

We began our quest into senior living because of our love for our beloved mother, Mary Bickford, whose needs became too great for us to manage.  As we researched senior living options, we were shocked at our findings.  The options offered too much or too little — none met her needs and nothing felt like home.  Since we couldn't find what we wanted, we decided to create what we needed.  Our main desire was to create a place that helped her achieve an equivalent peace and happiness that she had earlier in her life.

We understand that selecting a senior living community for your loved one is one of the toughest decisions that you will ever face. We will work with you to ensure that the transition is as easy and comfortable as possible. Whether your loved one is at home, in the hospital or even in another state, we can work with your hospital, insurance company, and doctor to make your difficult decision easier on you and your family.  Aging can be difficult — but we've also seen the beauty in aging.  Our mother's happiness inspired us.  We created Bickford for her and now we're devoted to serving...

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Senior Living Options Offered

Assisted living
Memory care


Reviews of Bickford of Crystal Lake

3.9

(27 reviews)

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Cleanliness

3.9

Care services

3.9

Staff

4.5

Meals & dining

4.0

Activities

3.8

Value for cost

3.8

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1-10 of 27 reviews

5.0
January 4, 2021
Maliea - Child of resident/client

Overall it is a good place. I feel they need more organization or assistance with meal services. There are times where the residents have to wait 45 minutes for meals. This is part of a larger corporation. I believe it should be looked at as a bigger picture and not just at the community level. Overall I would recommend this community to others for their loved ones.


5.0
December 1, 2020
Connie Tucker - Loved one of resident/client
Great place for a loved one

We are completely satisfied with the Bickford community. We liked how it had a homey feeling to it and the overall appearance and of the place. We would definitely recommend this community to a family or friend.


0.5
October 30, 2020
Anonymous - Loved one of resident/client
Don't send anyone here.

Terrible Place. Had a family member stay here and it got dirtier and nastier with the current director - she just doesn't care, all she cares about is filling the place. With people that don't belong there - totally unfit for assisted living. She can put a good show on, but don't believe her. And she's totally unqualified to be a manage or care for the elderly dependent on her. The food is terrible. Cold. Burned. Hard. Over-salted. Staff turnaround is terrible. A couple of staff have been there forever and they are wonderful, but they cannot compensate for the lack of quality in all else. Half the time on weekends there is one person running the entire place, both sides Assisted Living and Memory Care. It's a scary place to have someone.


0.5
October 12, 2020
Anonymous - Loved one of resident/client
Please don't send your loved ones here!!

The rooms they show you are clean. The staff is great when a tour comes through, but that's all. Understaffed. Underqualified. Extremely dirty and poorly managed. See if you can get into the kitchen and observe the filth on the cabinets and floor. Check out the staff breakroom. Look at food that's being served and taste it. Check out the residents that belong in a higher level of care but are there instead. Staff turnaround is a revolving door. Five Nursing Directors in 4 years what does that tell you? Management at this Bickford is terrible and uncaring. Don't be fooled. Too many nice close places (Clarendale in Algonquin 5Star and brand new Melody in Lake in the Hills 5-Star ++).


3.0
July 29, 2020
Anonymous - Toured community

Nice facility, informative staff, very flexible, but expensive.


0.5
March 26, 2020
Anonymous - Loved one of resident/client
Disappointed

I have been really disappointed with the care my mom received here. I would find her soaked/full of poop daily. Sometimes they would forget to bring her to meals. The director has promised a lot but has not delivered. The food is always cold,burnt, or undercooked. I do not like to complain but I’m looking elsewhere for mom. I recommend staying away. The cnas are very understaffed and there’s high turnover with staff. Sometimes there’s no staff on hand. It’s sad but during the tour it looked nice.


5.0
February 27, 2020
Ronald Nau - Loved one of resident/client
Definitely a great place for mom

I was desperately looking for a place for my mother and I spoke to [name removed] one of their representative at the Crystal Lake facility and she did a great job of explaining the Community the entire staff does a great job there my mother was in hospice care prior to moving into his community and now she’s walking again with a walker participating in church participating in sing-alongs and actually gaining back some Bodyweight she is very happy there and I am Glad I made this decision she’s only been at their residence for 63 days and made a remarkable recovery


5.0
October 9, 2019
Bonita Novelli Friedland - Loved one of resident/client
Many Thanks!

Thank you for all your recommendations, and for being so prompt and comprehensive. The Bickford is perfect for Mom. It’s small enough to be personal and cozy, yet professional and efficient. The people are great—warm and caring. We really are quite amazed that this happened so easily.


5.0
July 4, 2019
Anonymous - Toured community

Loved the small family type setting. Loved the " no facility look and no facility smell" It seemed very homey. They were so nice and welcoming. Many activities for mom to do.


4.0
June 25, 2019
Anonymous - Toured community

Bickford of Crystal Lake was number 3 of our final 3 choices for my father, who lives independently, and his wife, who requires assistance. They were looking for an apartment where they could live together; however, those that were available were too small, and my father expressed that he was not comfortable in such a small space. Bickford is inviting and homey, and the grounds were beautiful. I think that it would be a wonderful community for those who require assistance with daily tasks; however, my father is more independent than most of the residents we observed. He felt that it was not a good fit for them.


Frequently Asked Questions

Bickford of Crystal Lake offers Studio, 1 Bedroom and Semi-Private. Learn more.

Bickford of Crystal Lake has received an average review rating of 3.87 based on 27 reviews. See all reviews.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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