The Phoenix at Johnson Ferry

30 Reviews

• (13)

  A Place For Mom

• (17)

  SeniorAdvisor.com

Very beautiful. Independent living is the only available facility at this time.

My mother was scheduled to have respite for 2 weeks while my husband and I went on a trip. This was close to my son's home, so they could visit her while we were gone. We got there on the date that was preset months before and the room was not ready. There was no bed, no linens, no TV. They rushed around setting up a bed. The dresser was obviously someone's used garage sale dresser with a stained top. They put in a TV, but never hooked it to cable, so she did not have TV for 2 weeks. My daughter in law told me on one of our facetime calls that she gave Mom a shower. It seems no one had given her a shower since her arrival. The room had no chair, just a bed. There was a lamp on a table. Nothing was decorated as the room I saw as a respite room when I evaluated the facility. My son described it as a prison cell with bare walls. He brought pictures from home to hang on the bare walls to make it feel more like a place to live and not a prison. I called the director when I found out Mom was not getting a bath. She said Mom would say she would wash up when they asked. I put her here for them to take care of her in my absence. Who would let a shower go for 2 weeks??? Thankfully, my daughter in law kept Mom clean.

Meds not given on time. Staff had an attitude. Laundry mixed with other people’s. Turnover of staff —it seems daily. 3 exec.directors in a few months. Etc.