Sunrise of Huntcliff II

The food is fresh and off the charts good. There is a good selection of food available for the residents. There are two caregivers for 20 rooms on each floor. The response time to call buttons can be slow, and there are times the staff don't respond to the call button requests, especially on the weekends. There were some very good caregivers available at the community. The staff were good at medication management. We did end up paying for caregivers 24 hours a day to make sure our loved one was taken care of. The community like other companies are struggling to get employees. The staff were friendly. They had wide hallways with comfortable chairs for the residents to sit in.

It's an older property. Not as spacious as others we have seen. Floor plan for 2 bedroom was very awkward.

We thought this community was very expensive for what our loved one received, As far as we know they did offer a decent amount of activities for the residents to participate in. Our loved one was in wheel chair all the time and her room was on the first floor as well as the dining room, which was very convenient for her. Overall we think the food was fine, We would recommend this community with reservations. If the person that was staying there was mobile then yes, but if your loved one needed more assistance we did feel they did not have enough staff members.

I would recommend to use Sunrise at Huntcliff. They take great care, even during COVID. They have had one employee who tested positive and they shut everything down. There has been no other issues. When I have been at this community they have been doing activities.

[Name removed] couldn't have been more helpful and very encouraging. Made my experience very positive.

They do a good job with cleaning the community. They do a good with acknowledging you and taking care of what needs to be done. The care is good as well. They do a good job with the activities. Sunrise At Huntcliff Summit is expensive, but given the care, we think it is pretty average and they do a good job.

My parents, 96 and 93, love living there except for one thing- the food. When they first moved in last year it was good, but since then, it has gone steadily downhill, to the point where they no longer look forward to eating meals there. I don't know why Sunrise can't get it together and provide decent meals. Healthy food is the most important and basic component of a healthy lifestyle, especially for older people. Quite often, my parents will have my sister (who lives nearby) bring them food from a restaurant, or take them out to eat. This adds a lot of expense to an already expensive situation. I just want to let people know that this is a problem now at Huntcliff Summit, even though it wasn't before. We are very concerned and frustrated. I live far away and can only look on from a distance as my parents tell me that they get indigestion from almost every meal. They and many others have complained but the food situation is not improving at all.

We like this community for the excellent care that is received here.The staff is outstanding and caring. The community is clean and we like the excellent menu of healthy meals. They offer activities for the residents. My mom is happy with knowing that they have a dog for her and the others to enjoy. We would recommend this community for other families.

My tour of this community was fine. The staff was friendly. It's more outdated and a little darker than other communities we toured.

This summer my 90 year old mother fell and broke her ankle. She couldn't return to her home because it was no longer safe for her, so my brother and I began looking into Assisted Living communities. Eventually my mom chose Sunrise at Huntcliff Summit II because it was in her area and she would remain close to her doctors and her friends. Also they had a one bedroom apartment, which was just the size and floor plan she wanted. My brother and I both liked the people we met who worked there. We set up her apartment for her while she was in rehab, so three months later, she moved into her new apartment with her familiar furnishings. As one might expect, the transition has had its ups and downs, but she is a trooper with a will to be happy, so we have had more ups than downs. She is basically a social person, and in many ways, she has blossomed from the daily attention and socialization provided by rehab and now her new Assisted Living community. Sunrise at Huntcliff Summit II is an older building and has had occasional maintenance problems over the time I've been getting mama settled. Nothing in this world is perfect, so to me, the measure of how well something is managed lies not with an absence of problems altogether, but with how problems are addressed. So far, every problem that has arisen has been dealt with as quickly and efficiently as possible given the limitations of personnel. It is a small facility and not staffed with a 24 hour maintenance crew. When my mom's air-conditioner stopped cooling after business hours, and she didn't want to relocate to one of the model units for the night, the Executive Director herself came back to the facility armed with fans to keep mama cool in her own apartment overnight. The maintenance manager was there first thing the next morning to work on the problem. My mom's apartment had been recently remodeled, but her new AC unit failed, and it was replaced as soon as they determined it couldn't be fixed. My mother was always eager to try new restaurants and indulge in fine dining, so good food is critical to her happiness in a place that provides all her meals. So far she has had few complaints about the quality of the food. She likes fresh food, tasty sauces, and lots of fruit and vegetables, and she has frequently told me how good her meal was. We have both commented that they must have a good nutritionist advising on menus, because the meals are varied and well balanced. I have probably had more interaction than my mother with the management team, and I have found them unfailingly kind and patient. Today my mom and I had a meeting with most of the management team to reassess her care plan, and they handled all of our questions with grace and professionalism. But my most salient impression from the meeting was that they actually LIKED and enjoyed my mom, and that goes beyond competence and into what I consider excellence in a facility like this one. Knowing that the people to whom you are entrusting your loved one, not only perform their jobs well, but enjoy the people they serve, provides ease of mind for the family, especially family who don't live in the same area as the facility and can't be there as often as they'd like. The quality of an Assisted Living facility lies with its people, and I think we are lucky that mama chose Sunrise at Huntcliff Summit II.

My daughter husband was only at this community for one month, but it was a pleasant experience. They did care for him very well. The community was nice looking, they kept everything nice and very clean. The staff was nice and very helpful. There are great activities offered. My daughter said the meals were okay. Overall they did a good job caring for him.

My In-Laws were very apprehensive as many are about moving after being in their home for many years. After visiting several places, we immediately felt at home at Huntcliff Summit II. Being new to the process, we were helped step by step to make the move as easy as possible. The environment is so comfortable, clean, nice smelling, happy, inviting, well lit, and you hear music in the background often. The staff are ALL wonderful, exceptional people, and most important to my In-Laws, they like the food! I have continued to be surprised and pleased at the care they have received. The staff seems to go out of their way to make residents happy. They are so thoughtful and I hear compliments all the time. What a relief knowing they are in such a great place!

There aren't enough stars for the staff at Huntcliff Summitt. We moved my father to the facility following a hospitalization in NC. He has Parkinson's as well as dementia. Managing his conditions is a challenge, to say the least. Huntcliff has accommodated his needs in every way possible. Erin, took time from her Christmas holiday with family to perform an initial evaluation of my father in the hospital prior to his discharge. The on-call physician, Dr. Figiel, visited Huntcliff upon our request and performed a careful and thorough evaluation of my father's mental status. His nurse practitioner subsequently picked up on a serious error in my father's medication (made during his previous hospitalization) and made adjustments. Staff made us immediately aware of any changes in my father's behavior. Every employee from the front desk, to the med techs, to the care managers were warm, friendly, and accommodating. Ashley, in memory care has been my father's advocate, even during his more difficult periods. I have always felt that they have his best interests at heart. I highly recommend this facility.

I can't believe people put their loved ones here. They should be shut down

We absolutely loved Sunrise. They were amazing, very helpful, and on top of everything. They were wonderful. I would definitely recommend them to others. I wish we had found it sooner.

This community went out of its way to assist my father-in-law. The staff is fantastic, attentive and well trained. We love the family oriented atmosphere. The staff does a great job keeping the family involved. Would highly recommend Sunrise at Huntcliff.

They were not upfront about costs and they were charging outrageous prices for my mother's meds. The staff was friendly and cared for my mother, facility itself is average my mother is no longer there but they also kept raising her rent. I would not recommend due to pricing and communication issues.

This was an expensive mistake for us to pick Huntcliff Summit to care for our mother. They told us all the good things to get her into the facility and could not follow up or implement. The staff is good, just not enough to go around. They only have what is required by law and that is it. I was constantly having to ask and ask for simple thing to be done, like making sure she was check in frequently since her "button" never seemed to work. I was told that a 20 minute wait after her button called someone was acceptable, if they even heard it. She was in hospice and they still sent her to the hospital. I have since moved her out to another facility. Money was not the problem but you their service didn't need my moms requirements. I had to hire personal sitters 24 hr a day until we had enough and moved her. I truly and honestly cannot recommend the facility to anyone. It looks pretty but their services are not good at all.