The Isle at Cedar Ridge

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Very nice facility with great people. I really liked this one and it is a good location and price point. It is a little darker inside decor. Not a lot of energy going on, but I liked this one better than several I have seen.

This is a nice community. They have friendly staff. The admin staff are good to work with. There is a high turnover of caregivers and nursing staff. They don't have enough care staff to give the care you are paying for. The amenities are nice and the location is good. The rooms are generally nice.

Good possibility especially shared option. Liked the friendliness and lp.

Do not put any loved one in this nightmare. Their care is horrible and the could take over 2 hours to respond. Thank God we got Mom out of here before they killed her. On more than one occasion they left her in her room without Oxygen

I have been working at this community, as a third-party vendor, for the last two years. I think this is a beautiful community with a lot of positives. They have daily exercise classes and a lot of fun activities for their residents to enjoy. There is a lovely café downstairs where residents an enjoy a pastry and a hot beverage of their choice and visit with fellow residents. They arrange weekly trips to stores in the area. I have always heard good things about the food they serve. They have an in-house rehab team that can provide daily PT,OT and ST services. Overall, the residents and staff all look happy here. I have worked at several assisted living communities over the last 15 years and no place is perfect. I have enjoyed working here though and I recommend this community to anyone looking for a safe, caring place for their loved ones.

Facility is seriously understaffed and has high rate of turnover. Management is not maintaining property.

My husband spent 4 months at this facility but has now returned home. Staff is extremely friendly and welcoming. He enjoyed the food and gained weight! His room had a shared bath which made it a great value for the money, but made for some uncomfortable moments. The man sharing the bathroom needed far more care than my husband and it wasn't necessarily fair to my husband who generally used the public restrooms. But we were grateful for the opportunity to use this room. The facility is very clean and well appointed with lots of living spaces outside of the rooms where you can spend time. His room had west facing windows and the AC could not keep up in the hot Texas summer so the blinds and curtains were closed 100% of the time which made for a dark room. Towards the end of the stay the AC froze over and needed to be replaced. Everything was fine after that so apparently the inadequate AC was the issue the entire time. Activities are okay, the activity director left during the stay so others filled in. The staff is friendly if a little unorganized. To get answers you need to talk to the receptionists that basically function as ombudsmen. I feel like there should be one person you can go to for any concern or question you have, whether it be nursing, maintenance, etc. There was significant management turnover so hopefully things will improve. Admission and discharge days should be better organized. Wouldn't hesitate to return there or recommend to others.

Superb care promised. Grossly misrepresented! Terrible experience. We had to move again after 3 weeks. Zero stars.

Before my mom settled in with the Isle at Cedar Ridge, we checked out at least a dozen other communities. For the price, you get a nicely sized room. However, the response time of the aids is horrendous. For about 5 days, they were without a call system so no one was able to call for an aid if they needed to, and my mom has to have help doing personal things, so it makes it difficult to really get anything done. They have a high turnover rate for their nurses as well. The day we moved my mom in, there was a head nurse that, 2 weeks later, was gone and replaced with someone new. The food isn’t bad but it’s very salty and since my mom has been there, her feet have been swelling. I talked with the director about it and they said they serve only low-sodium foods but the proof shows otherwise. They have things like music programs to keep everyone busy and the activities director is very nice and easy to talk with. Housekeeping is amazing, the laundry is done at least 3 times a week and everything is always really clean. Overall, this isn’t a horrible facility. If they could just get some things fixed, like the response time, this place would be great.

My mother is doing well since her move to this community. I do feel she is safe, but at this moment I'am not satisfied with the nursing care. They have a high turn over rate with their care givers. They need to hire better quality care givers. There is room for improvement in the nursing care they provide. Other that those issues everything else is going well. My mother has adjusted well to this community, and she fits in quite well. They have an amazing activities director, they have lovely activities, and entertainment. The dining experience is awesome, and the food is great. The lady's at the front desk are excellent. This is a nice community, hopefully they can pick up the slack with their nursing care.