The Crossings at Bon Air

I have been able to visit this community on many occasions, I bring senior actors to put on a theater show for the residents. The community is very clean and well kept, but not a good fit for our loved one due to the price.

The independent and assisted living facilities are quite nice. I've been involved in music volunteering there, and I have friends whose parents live there, and they love it. The people there were nice and friendly, and the facility looked pretty, although there was not much closet space. But the memory care floor is what stopped me. There were wheelchairs all lined up with people leaning to the side like skeletons, not being engaged.

We toured The Crossings at Bon Air and really liked it. It was clean, everyone was friendly, and from the calendar that we saw it looked like they provided a lot of good activities. I would not have hesitated to put my mom in this facility.

This community is a little more on the pricey side, however the staff is amazing they are very caring. One thing we really liked about The Crossings was how when you entered the building it was very clean and had a warm welcoming feeling to it. The apartments my mother lives in look very modern which is really nice. She really seemed to love the food they serve, and since she is in independent living she doesn't need the care services they offer, but the staff is very good to my mother and they really do go above and beyond. .

We chose The Crossings at Bon Air because it was recommended from friends and members from our church. Everyone we talked to spoke very highly about it. The room sizes are more than adequate, they are very nice size. They also have options on different room sizes based on needs. During COVID, they offer to do facetime with the families and communication by phone. They have only had 2 cases of COVID since it has started, they have been really on top of it. I would highly recommend this community.

The community is clean, but they could to a bit more thorough of a job. The receptionist is always very friendly. We do wish the staff would communicate with us a little more about any issues, problems, or changes in medication. They also lack responsiveness to our inquiries at times. Because they are in memory care, my loved ones are a bit limited in what they are able to participate in as far as activities go. I do wish they would encourage my mother-in-law to participate a bit more. The price here is great for what you get; definitely a good value. They have a very large memory care room where they are both allowed to be together and we found this to be very rare among senior living communities in the area. We felt The Crossings was the right fit because they could remain together. Our rep with A Place for Mom was wonderful and so helpful initially with finding places.

The Crossings are inclusive in all levels of care. The staff is very friendly. They have more amenities than the other properties I looked at. Their rooms are larger and they have washers and dryers in the units. Food is good.My parents have a balcony that overlooks the woods. The marketing staff was very knowledgeable and helped to guide me in the move in process.

Mom has really made a lot of friends at The Crossings at Bon Air. She is playing bridge 3X a week. She came there after a hip replacement. Their physical therapy crew is the best. We are all very happy with this place for our Mom

The Crossings at Bon Air was very clean and modern looking. The staff seemed friendly and the residents seemed engaged in the observed activities. I spoke with one of the residents who had done and article in a local new paper, and she was raving about the facility and staff. [Name removed] was helpful, and asked to find out answers to question she couldn't answer. They even had a small café where people could gather and have a few drinks (if doctor approved). I can only give a 4 star rating based on a visit, not residence

Our mother has been a resident of The Crossings at Bon Air in Richmond, VA for 8 years. During this period, she has reported to management there continuing problems with poor quality meals and poor service in their dining room. This is unfortunate, as our mother and other residents look forward to socializing over a decent evening meal. Until management recognizes and fixes this problem, we cannot recommend The Crossings.

Pleasant, bright. We know several residents here from dad's church. I liked the independent and assisted levels being available and even blended in one hall so Dad wouldn't need to be moved twice. Seemed lively and flexible meal plan was appreciated. Also the 30 day respite care option was s great idea.

I spent 2 hours touring with [name removed]. I was able to view 3 aprtments and every are of the facility. I also talked t several residents and got great feedback. I really like this facility. The cost is at the high end of his budget so we need to crunch numbrs to see if this could work for him.

[Removed] was great, nice, clean facility. All on building

Our tour here was nice and the staff did a great job showing us around and answering all our questions. But we knew right off that this community and the very long hallways were not going to be the right fit for my mother who is in a wheel chair.

From the moment we walked in the door of The Crossings, we were impressed. Large open lobby, staffed reception desk, residents talking and laughing, wide hallways, well lit, nice smelling, beautiful dining room, friendly staff, great food and large apartments. With the unique mix of independent living, assisted living and memory care, this place has it all.

My mom and dad have both recently moved into this community and they are loving there new apartment. The staff where very kind during this process and have helped them make a smooth transition into there new living environment. They have had no complaints about the meals and are enjoying participating in activities from time to time with the other residents. Overall we are happy and would recommend it.

The staff at The Crossings were attentive and helpful during mom's short stay here. The only complaint she had was that the food was always cold and terrible. The community was clean and well maintained. They offered daily activities and I would recommend this community.

I thought that this was a very unique place and we liked it. The community was nice on the inside and the out and the people were just fantastic. This location however, would not suit my friend. All in all this was good people.

Very nice place for Mom to have her respite care. Very clean safe, friendly environment. If ever needed again this will be my first and only choice.

Concierge is fantastically friendly and professional. Price is at upper limit of what is affordable to us, probably stretching too high.