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The Crossings at Bon Air

9100 Bon Air Crossings Dr, Richmond, VA 23235

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The Crossings at Bon Air indoor common area
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anonymous - Loved one of resident/client
5.0
Overall great place for a loved one

This community is a little more on the pricey side, however the staff is amazing they are very caring. One thing we really liked about The Crossings was how when you entered the building it was very clean and had a warm welcoming feeling to it. The apartments my mother lives in look very modern which is really nice. She really seemed to love the food they serve, and since she is in independent living she doesn't need the care services they offer, but the staff is very good to my mother and they really do go above and beyond. .... Read more

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About the facility The Crossings at Bon Air

A bright and airy atmosphere suits this vibrant senior living community — from the grand piano ideally situated in the open two-story atrium to the inviting country kitchen. The Crossings at Bon Air, managed by Heritage Senior Living, LLC, offers independent and assisted living as well as memory care to seniors in Richmond, Virginia. With different levels of care readily available, residents here can remain in their familiar surroundings even if their care needs ever change. The Crossings at Bon Air also offers fitness classes focused on improving balance and mobility through Genesis Rehabilitation.

Located in a quiet suburban area, The Crossings at Bon Air allows one to appreciate Virginia’s natural beauty. One can also find conveniently located shopping and dining options, plus parks and golf courses just a few minutes away. Downtown Richmond, just 15 minutes away, offers a variety of shopping and entertainment, including the scenic canal walk, historic homes, and museums.

State Classification

The Crossings at Bon Air is an assisted living facility, which in the state of Virginia is a congregate residential setting that provides or coordinates personal and health care services, 24-hour supervision, and assistance for the maintenance or care of four or more residents who are...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
The Crossings at Bon Air is a community within Heritage Senior Living, LLC. properties. See all Heritage Senior Living, LLC. communities.

Pricing for The Crossings at Bon Air

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Crossings at Bon Air

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Full kitchen
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Bar or Pub

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Beauty Salon
Central Fireplace

Recreational areas

Fitness Center
Game Room
Piano or Organ
Raised Garden Beds

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Educational Speakers / Life Long Learning
Day Trips and Outings

Reviews

for The Crossings at Bon Air
4.0(36 reviews)
Write a Review

Cleanliness

4.0

Friendliness

4.1

Meals & Dining

2.0

Care Services

3.9

Activities

4.0

Staff

2.0

Value for Cost

3.9

Overall Experience
15
11
7
1
2
Date Submitted
1
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10
Reviewer
0
14
22
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Care Received
4
26
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1-20 of 36 reviews
Sort by

3.0
Stephen - Loved one of resident/client
Assisted Living
July 27, 2022
Verified Review
Adequate and Improving

I think they are about in the same league as other communities. I think they handled the COVID that sprung up a couple months ago well. It is my impression that they have a lot of new people staff members coming into the community to help care for the residents. There have had several key director positions that have turned over, and there is no communication from the community about these changes. The family has to ask the front desk, instead of hearing it from the community directly. I am hopeful that the new key positions will last to give some continuity to the community.

Cleanliness

3

Friendliness

4

Meals & Dining

3

Care Services

3

Activities

4

Staff

3

Value for Cost

3


1.0
Mike - Loved one of resident/client
Independent Living
June 7, 2022
They Only Care About the Money

My mother in law lived there, and reported to the front desk that water was coming through her ceiling. After 11 days of no one checking, a maintenance man came to deliver her food, and she asked him if he was there to check the leak. He said no, but did look at it and "repaired" it. After subsequent rainfalls the ceiling leaked again, and this time she was told she would have to wait for the roofers to come. It finally may be fixed after 3 months. There are two other locations in her apartment where water is coming through the walls. The food is not good at all. This used to be a nice facility, but has been sold twice, and now only cares about profit, not the residents. I seriously would not recommend and elderly person living here, there are better options, like I found for my mother in law, at similar prices. The management is also very bossy and tries to intimidate the residents, like my mother in law. Please think carefully before allowing a loved one to stay here.

Cleanliness

2

Friendliness

2

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


3.0
anonymous - Toured community
Independent Living
March 23, 2022
Verified Review
Tour of The Crossings

We initially really liked The Crossings, but when we went to sign papers they told us that children were not allowed to come visit. I wanted my daughter to be able to see her grandpa, so that was an immediate turn off for us.


5.0
Anonymous - Toured community
Independent Living
March 11, 2022
Verified Review
My Tour Experience at The Crossings at Bon Air

Great community, too far from family was the downfall.


3.0
anonymous - Toured community
Assisted Living
March 1, 2022
Verified Review
Community Tour

The tour itself was fine. But it was just a bigger facility, and I knew my loved one would want someplace smaller and cozier.


5.0
anonymous - Toured community
Independent Living
February 11, 2022
Verified Review
My tour review

This was a lovely community. The lady who did the tour was taking over for the manager who was out of town. The community was clean and it smelled good. They had activities going on and were playing bingo with all of the residents. They just seemed to be very engaged with all of the residents.


4.0
anonymous - Toured community
Assisted Living
November 4, 2021
Verified Review
Our tour experience

Our family had an in person tour and the community just seemed a little bit more industrial and not very homey. The carpeting in the hallways were stained, but the rooms were a good size and the staff did seem very lovely.

Response from The Crossings at Bon Air

November 23, 2021

Thank you for your review!


4.0
Patricia - Toured community
Independent Living
October 13, 2021
Verified Review
Our experience

I have been able to visit this community on many occasions, I bring senior actors to put on a theater show for the residents. The community is very clean and well kept, but not a good fit for our loved one due to the price.

Response from The Crossings at Bon Air

October 13, 2021

Thank you so much for your review and for being an important piece of our community. We look forward to helping you and your loved one in your search for their next home even if it's not with us. As always, give us a call or stop in anytime!


4.0
anonymous - Toured community
Assisted Living
May 5, 2021
Verified Review
Our tour experience

The independent and assisted living facilities are quite nice. I've been involved in music volunteering there, and I have friends whose parents live there, and they love it. The people there were nice and friendly, and the facility looked pretty, although there was not much closet space. But the memory care floor is what stopped me. There were wheelchairs all lined up with people leaning to the side like skeletons, not being engaged.

Response from The Crossings at Bon Air

September 28, 2021

Thank you for your review.


5.0
anonymous - Toured community
Independent Living
May 5, 2021
Verified Review
Tour of The Crossings

We toured The Crossings at Bon Air and really liked it. It was clean, everyone was friendly, and from the calendar that we saw it looked like they provided a lot of good activities. I would not have hesitated to put my mom in this facility.

Response from The Crossings at Bon Air

September 28, 2021

Thank you for your review.


5.0
anonymous - Loved one of resident/client
Memory Care
September 15, 2020
Verified Review
Overall great place for a loved one

This community is a little more on the pricey side, however the staff is amazing they are very caring. One thing we really liked about The Crossings was how when you entered the building it was very clean and had a warm welcoming feeling to it. The apartments my mother lives in look very modern which is really nice. She really seemed to love the food they serve, and since she is in independent living she doesn't need the care services they offer, but the staff is very good to my mother and they really do go above and beyond. .

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Crossings at Bon Air

October 21, 2020

Thank you for your review. We take great pride in our staff who help ensure that each resident has the best experience possible.


5.0
Eddie Stagg - Loved one of resident/client
Memory Care
August 26, 2020
Verified Review
Great place for mom and highly recommend

We chose The Crossings at Bon Air because it was recommended from friends and members from our church. Everyone we talked to spoke very highly about it. The room sizes are more than adequate, they are very nice size. They also have options on different room sizes based on needs. During COVID, they offer to do facetime with the families and communication by phone. They have only had 2 cases of COVID since it has started, they have been really on top of it. I would highly recommend this community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Crossings at Bon Air

October 21, 2020

Thank you for taking the time to share your thoughts on The Crossings at Bon Air. We are proud of our amazing team and their continued commitment to providing extraordinary care to our residents.


3.0
anonymous - Loved one of resident/client
Memory Care
June 16, 2020
Verified Review
The Crossings At Bon Air

The community is clean, but they could to a bit more thorough of a job. The receptionist is always very friendly. We do wish the staff would communicate with us a little more about any issues, problems, or changes in medication. They also lack responsiveness to our inquiries at times. Because they are in memory care, my loved ones are a bit limited in what they are able to participate in as far as activities go. I do wish they would encourage my mother-in-law to participate a bit more. The price here is great for what you get; definitely a good value. They have a very large memory care room where they are both allowed to be together and we found this to be very rare among senior living communities in the area. We felt The Crossings was the right fit because they could remain together. Our rep with A Place for Mom was wonderful and so helpful initially with finding places.

Cleanliness

3

Friendliness

4

Care Services

3.5

Activities

3

Value for Cost

4.5

Response from The Crossings at Bon Air

October 21, 2020

Thank you for sharing your feedback. We take great pride in creating a wonderful environment for our residents and are always striving to continuously improve to achieve this goal.


5.0
Laura Thompson - Loved one of resident/client
Memory Care
May 14, 2020
Verified Review
They are knowledgeable and helpful

The Crossings are inclusive in all levels of care. The staff is very friendly. They have more amenities than the other properties I looked at. Their rooms are larger and they have washers and dryers in the units. Food is good.My parents have a balcony that overlooks the woods. The marketing staff was very knowledgeable and helped to guide me in the move in process.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

4

Response from The Crossings at Bon Air

May 15, 2020

Thank you for your review! We are happy to have your loved ones with us.


5.0
anonymous - Loved one of resident/client
Memory Care
October 15, 2019
The Crossings at Bon Air

Mom has really made a lot of friends at The Crossings at Bon Air. She is playing bridge 3X a week. She came there after a hip replacement. Their physical therapy crew is the best. We are all very happy with this place for our Mom

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Crossings at Bon Air

December 18, 2019

Thank you for taking the time to share your thoughts on The Crossings at Bon Air. We are proud of our amazing team and their continued commitment to providing extraordinary care to our residents.


4.0
anonymous - Toured community
Memory Care
July 26, 2018

The Crossings at Bon Air was very clean and modern looking. The staff seemed friendly and the residents seemed engaged in the observed activities. I spoke with one of the residents who had done and article in a local new paper, and she was raving about the facility and staff. [Name removed] was helpful, and asked to find out answers to question she couldn't answer. They even had a small café where people could gather and have a few drinks (if doctor approved). I can only give a 4 star rating based on a visit, not residence

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Crossings at Bon Air

June 13, 2019

Thank you for your review. We take great pride in our staff who help ensure that each resident has the best experience possible.


2.0
anonymous - Loved one of resident/client
Memory Care
July 9, 2018
Poor meals & service

Our mother has been a resident of The Crossings at Bon Air in Richmond, VA for 8 years. During this period, she has reported to management there continuing problems with poor quality meals and poor service in their dining room. This is unfortunate, as our mother and other residents look forward to socializing over a decent evening meal. Until management recognizes and fixes this problem, we cannot recommend The Crossings.

Cleanliness

2

Friendliness

2

Care Services

2

Activities

2

Value for Cost

2


4.0
anonymous - Toured community
Memory Care
July 2, 2018

Pleasant, bright. We know several residents here from dad's church. I liked the independent and assisted levels being available and even blended in one hall so Dad wouldn't need to be moved twice. Seemed lively and flexible meal plan was appreciated. Also the 30 day respite care option was s great idea.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from The Crossings at Bon Air

June 13, 2019

Thank you for sharing your thoughts on The Crossings at Bon Air. We are proud of the amazing team and their continued commitment to providing extraordinary care for our residents.


5.0
anonymous - Toured community
Memory Care
April 16, 2018

I spent 2 hours touring with [name removed]. I was able to view 3 aprtments and every are of the facility. I also talked t several residents and got great feedback. I really like this facility. The cost is at the high end of his budget so we need to crunch numbrs to see if this could work for him.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5

Response from The Crossings at Bon Air

June 13, 2019

Thank you for sharing your thoughts on The Crossings at Bon Air. We take great pride in our staff who help ensure that each residents has the best experience possible.


4.0
anonymous - Toured community
Memory Care
November 3, 2017

[Removed] was great, nice, clean facility. All on building

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 36 reviews
Additional reviews gathered from Senior Advisor

Neighborhood around The Crossings at Bon Air

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about The Crossings at Bon Air

The Crossings at Bon Air offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

The Crossings at Bon Air has received an average review rating of 4 based on 36 reviews. See all reviews.

Call (804) 256-7473 to reach a resident at The Crossings at Bon Air.

To reach a resident at The Crossings at Bon Air call: (804) 256-7473



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.