The Crossings at Bon Air

I think they are about in the same league as other communities. I think they handled the COVID that sprung up a couple months ago well. It is my impression that they have a lot of new people staff members coming into the community to help care for the residents. There have had several key director positions that have turned over, and there is no communication from the community about these changes. The family has to ask the front desk, instead of hearing it from the community directly. I am hopeful that the new key positions will last to give some continuity to the community.

My mother in law lived there, and reported to the front desk that water was coming through her ceiling. After 11 days of no one checking, a maintenance man came to deliver her food, and she asked him if he was there to check the leak. He said no, but did look at it and "repaired" it. After subsequent rainfalls the ceiling leaked again, and this time she was told she would have to wait for the roofers to come. It finally may be fixed after 3 months. There are two other locations in her apartment where water is coming through the walls. The food is not good at all. This used to be a nice facility, but has been sold twice, and now only cares about profit, not the residents. I seriously would not recommend and elderly person living here, there are better options, like I found for my mother in law, at similar prices. The management is also very bossy and tries to intimidate the residents, like my mother in law. Please think carefully before allowing a loved one to stay here.

This community is a little more on the pricey side, however the staff is amazing they are very caring. One thing we really liked about The Crossings was how when you entered the building it was very clean and had a warm welcoming feeling to it. The apartments my mother lives in look very modern which is really nice. She really seemed to love the food they serve, and since she is in independent living she doesn't need the care services they offer, but the staff is very good to my mother and they really do go above and beyond. .

We chose The Crossings at Bon Air because it was recommended from friends and members from our church. Everyone we talked to spoke very highly about it. The room sizes are more than adequate, they are very nice size. They also have options on different room sizes based on needs. During COVID, they offer to do facetime with the families and communication by phone. They have only had 2 cases of COVID since it has started, they have been really on top of it. I would highly recommend this community.

The community is clean, but they could to a bit more thorough of a job. The receptionist is always very friendly. We do wish the staff would communicate with us a little more about any issues, problems, or changes in medication. They also lack responsiveness to our inquiries at times. Because they are in memory care, my loved ones are a bit limited in what they are able to participate in as far as activities go. I do wish they would encourage my mother-in-law to participate a bit more. The price here is great for what you get; definitely a good value. They have a very large memory care room where they are both allowed to be together and we found this to be very rare among senior living communities in the area. We felt The Crossings was the right fit because they could remain together. Our rep with A Place for Mom was wonderful and so helpful initially with finding places.

The Crossings are inclusive in all levels of care. The staff is very friendly. They have more amenities than the other properties I looked at. Their rooms are larger and they have washers and dryers in the units. Food is good.My parents have a balcony that overlooks the woods. The marketing staff was very knowledgeable and helped to guide me in the move in process.

Mom has really made a lot of friends at The Crossings at Bon Air. She is playing bridge 3X a week. She came there after a hip replacement. Their physical therapy crew is the best. We are all very happy with this place for our Mom

The Crossings at Bon Air was very clean and modern looking. The staff seemed friendly and the residents seemed engaged in the observed activities. I spoke with one of the residents who had done and article in a local new paper, and she was raving about the facility and staff. [Name removed] was helpful, and asked to find out answers to question she couldn't answer. They even had a small café where people could gather and have a few drinks (if doctor approved). I can only give a 4 star rating based on a visit, not residence

Our mother has been a resident of The Crossings at Bon Air in Richmond, VA for 8 years. During this period, she has reported to management there continuing problems with poor quality meals and poor service in their dining room. This is unfortunate, as our mother and other residents look forward to socializing over a decent evening meal. Until management recognizes and fixes this problem, we cannot recommend The Crossings.

Pleasant, bright. We know several residents here from dad's church. I liked the independent and assisted levels being available and even blended in one hall so Dad wouldn't need to be moved twice. Seemed lively and flexible meal plan was appreciated. Also the 30 day respite care option was s great idea.

I spent 2 hours touring with [name removed]. I was able to view 3 aprtments and every are of the facility. I also talked t several residents and got great feedback. I really like this facility. The cost is at the high end of his budget so we need to crunch numbrs to see if this could work for him.

[Removed] was great, nice, clean facility. All on building