The Reserve at East Longmeadow

The people here have all been very good. They have made us feel very welcome and comfortable. Some small things take a little bit longer than I would like. Overall I would recommend to others looking, the engagement that they have provided us has been very good. They check in every hour on the residents which is great and gives us peace of mind.

We really like it here! They have a little bit of staffing issues every once in a while, but for the most part they take care of everything. When you call, they call you back, and they do a good job helping my family member with her health issues. The staff have been very friendly, including the people in charge. The main supervisor is very friendly, and the nursing staff is excellent. They also have a fantastic doctor that comes in twice a week, and she coordinates beautifully with the family. She calls us and lets us know what she thinks and gives us updates. We didn't have a geriatric doctor before, and it was very difficult to figure out where my loved one was with her health. But that's much better now. In Memory Care, everything is included, so there are no a la carte / piecemeal charges, which has been a big plus.

It is one of the best options around. They are open to feedback and supportive to our family during this time. The location is close by to us. The staff do a great job considering the challenge of caring for residents with Alzheimer's.

The halls were dirty, the carpet was dirty. People seemed very frail, the dining room was dark.

[Name removed], the person we met to help us look at he facility, was very accommodating to our schedule and to make sure we were comfortable. Then it seems once you are a member, there is less action from the office and you're switched more to nursing and direct care contacts. They now have a vacancy for the program director on that care unit, so I'm not sure how things will be going forward. When we call and ask a question though, we do get a direct answer. We still go in to visit often. Only after a few months were we able to do a care plan with them. So I think now that the care plan is in place, if there's proper staff training, the staff will know how to interact with my loved one better. I think overall, more training for the staff in how to deal with people with memory issues would be helpful. But in today's staffing environment, I know that's difficult. But if they had had more coaching for staff off the bat, my loved one might have felt more comfortable with his transition. I really do see some people there who truly do have compassion and care. And I've seen others who I feel will need to learn that. I don't know a lot about the food. It seems decent overall. But I do know that as far as the beverage options, they offer a choice between apple juice or cranberry juice, and we've been having to push for water to be offered. I would like to see more activities as well. But even saying all those things, I know and appreciate that my loved one is safe secure. He looks well and feels well, and some of the small things that annoy us I know we'll have to let go. The facility is clean and smells okay when you walk in. I know that's not the case everywhere. They work with us on any concerns we have, and that makes a big difference. And overall, I would recommend them to other families.

We have loved our experience with this community. The staff have been attentive and assisted my loved one with transitioning. They are quick to respond to questions or concerns that the family has about our loved one. The community had two case of COVID and was quick to isolate the residents and kept the cases to a minimum. The food could be made like it is supposed to be, such as a Rueben should not be served on toast. There is a shortage of staff currently.

My loved one did not like this community. He did not feel like he needed as much care as they provided. I just felt like it was the environment and the more care that made him stray away due to him feeling like it was not all needed

I cannot say enough about the overall experience with the staff at The Reserve! My spouse is safe, and so well cared for in the Memory Care Unit. They are truly angels on earth!

They definitely worked with us, and I would recommend them for respite care, espeically because they were flexible. Instead of a minimum of 3-4 weeks for respite, they'll work with you for a week or two if you need it. Every place else had those higher minimums. The staff were great, and I felt comfortable in my interactions with them. I was satisfied with the facility. It was clean, and visually it was very pretty and nice.

The community is a good place. There is nothing wrong. This was our first experience to learn about the cost of care, and what is included. They have a good dining area. Some of the activities available included arts and crafts, gardening, morning exercise class, and walking group, and more available for the residents.

Although it is a beautiful facility, the management and staff are not friendly and could care less about their residents. Other than wait staff in the dining room, I am truly displeased by the front desk and administrative staff. My grandmother deserves to be greeted and spoken to in a friendly manner. Also, she pays extra to have her room cleaned and it is never clean. The sink has been clogged for months, the bathroom is disgusting and there is a layer of dust on her coffee table.

It was a warm and welcoming community of care that I am definitely considering. The person with whom I had the initial contact was out on a family emergency, but I was given information by the executive director and the activity director from memory care. The welcome sign at the entrance with my name on it was a nice touch.

We chose The Reserve at East Longmeadow because of the nice size of the rooms, my mom has a corner room with 4 large windows, the reputation of the facility, and the friendliness of the staff members. It is also close to our home. They do have zoom calls, emails, and texts to keep families updated. When she first moved in they had an outstanding chef, but during lock down the food was delivered and the chef left so the food is not as good as when he was there. The cafeteria is now open again and they have a standard menu and specials every night. I would absolutely recommend.

Very enjoyable tour; lovely curb appeal; well maintained after snowstorm; bright and welcoming environment; plenty of activities and friendly staff.

I live in FL and my sister lives in MA. Her daughter in law is in the medical field so she visited a lot of places and said The Reserve at East Long meadow was the best. We also chose it due to the price. My mom has a small apartment, its perfect size for her. She said the food is good, but during the virus they have had to eat in their rooms, so when the food gets delivered it is cold. My favorite part about this community so far has been that I think they do a great job taking care of their residents and they keep the family informed. During COVID, they kept us informed on how they were going about protecting the residents. I would recommend to a friend or family member.

The staff i had most contact with were aids, which were difficult to work with, they were on their phones and not very attentive at all. They were severely understaffed with aids, and a large overturn. No overnight nurse for the resident. But their COVID protocol was outstanding, they were completely on top of it. I would recommend this to a family or friend. The location is beautiful, they have gardens and large areas for the residents to walk around.

One of the community bathrooms did seem to have a continuous odor. Other than that, the community was good. They had good activities available for the residents. They had outside entertainment come in often and decorated for all the holidays. They genuinely seemed to care for the residents. The food was great and the care giving staff always got the medications right. The staff was friendly aside from a couple of the aides. They were good with communicating about my mom's care for the most part, however we did occasionally have to ask around to get answers to our concerns. They didn't have enough nurses on the night staff. For the memory care my mother needed, it wasn't ideal, but overall The Reserve is a good place. They also did shelter down immediately amid the Covid-19 pandemic. We would definitely recommend this community to someone looking for senior living for their loved one.

I believe they are taking very good care of my mother, however, they do seem rather short staffed. As a result of this, a lot of times when she needs help, she has to wait for quite a long time. We partially solved this problem by getting her a standing chair. Sometimes she also misses the call for breakfast and doesn't have food until 9:30 am and then will get lunch again at 11:30 am. Other than that, they seem to be taking good care of her. We like the fact that they are taking her temperature every day during the Covid-19 pandemic. Most of the care giving staff is also quite friendly, however occasionally, there are ones that are less so. They also offer a variety of activities available for the residents and my mom has said they always have stuff going on. Overall, we are happy she is there. We don't think we could have found a better place for the price. If we had to do it over again, we would still move her in here!

My mother was there for three weeks. She exited the building 5 times although they said it was a secure facility. They wanted us to pay for round the clock care at our cost. When we placed her there we told them she had exit seeking behavior yet they insisted they were secure. She was constructively evicted and we moved her to a SECURE, WELL STAFFED facility. Poorly staffed and very few activities for dementia residents. Phone calls were rarely returned and generally sent to voicemail. DEFINITELY not a place for dementia care.

I recommend The Reserve at East Longmeadow for Assisted Living based on my father’s and my positive experiences. Staff members across the board are warm and caring including life enrichment/ activities, nursing/nursing assistants, kitchen/dining services, environmental services and maintenance front desk and administration. The facilities are beautiful and well maintained. The food is excellent and prepared by a Chef with local restaurant experience and his team! My father benefits from having weekly housekeeping and laundry service, and support for his dietary needs including for example, a low sodium salad dressing prepared on-site. There is an on-site beauty/barber shop, and options for other services on-site including a nurse-run foot care service. My father enjoys the activities including musical performances, presentations and the weekly Happy Hour get-together complete with wine and snacks.