Porter Place Memory Care

We chose Porter Place because of the ease of getting him in and the overall friendliness and willingness to work with us. They are very transparent, willing to work with you, and compassionate and concerned. The nurses are not shy about calling if there are any changes or concerns. They would do things like zooms, phone calls, emails, etc. so they were great with communication. I would tell others if you have any doubts, you shouldn't. The level of safety that they provide is excellent. It is pricey but what you get as far as the care in the long run when you consider it it is worth it. I would highly recommend them to others families.

I would not recommend Porter Place for a situation where one partner has dementia and the other does not. There was a lack of activities, with nothing to engage the partner without dementia, and she was conscious/aware of it. So it was especially hard for her. It was difficult on the family that we could only do outside visits for a time, but then they had to stop those due to the weather. So our interaction with the staff was primarily via phone. There was a lot of Covid going around, and I feel like their protocol to handle it was not good. Medically, they did not handle it well. Both my loved ones were showing symptoms, and Porter Place did not have them tested. We only found out after one of them was hospitalized for something unrelated that she tested positive, so we then had the other tested, and he tested positive as well but stayed at the community. In zoom calls, he didn't look well. It didn't appear that they were treating his Covid adequately, especially considering his high risk status. They only hospitalized him after he collapsed on the floor. My loved one without dementia reported to me that she did not get enough care. She had more physical needs, rather than dementia related needs. There were some great caregivers there, and some that she really liked. They were just understaffed. They also did not do much of anything to encourage guided activities, which I expected for brain engagement with dementia patients, especially after all the activities they described during the touring process before we moved in. The discrepancy could have been due to Covid, but still, I expected more.

It is really clean, they have a full nursing staff even overnight. They have a lot of activities, crafts, movie nights, We looked at about 12 places in the surrounding area and Porter Place really stood out. The rooms are good sized and the layout od the community is good.

Porter Place is a good place. No place is perfect. They take very good care of my mom. They do not have enough variety in the food. The layout of the community and room sizes are good. The staff is good, they are very attentive. The executive director listens to you.

I have been experience with many facilities and this is one of the best. Their approach to the safety and well being of the patients is second to none. During this COVID time the administrator has lead the charge with the maintenance/housekeeping staff along with the rest of the staff have done and over the top job of keeping the patients safe and happy. This is evident by the 0% of COVID cases that Porter Place has had!!! Very rare at this time. The administrator has stayed on top of all the new information regarding the virus and has been working 24 hours a day to make sure everyone is safe. This is the type of person I want overseeing the place where my family goes. Also the nursing staff is calling family 1 time a week to give families an update on their loved one when no one can visit and are available during all shifts and happy to fields any questions families may have. Activities has been doing Skype calls with residents and families and recently had a parade to keep people in though with their family. But what is even more heart warming is that on a daily basis all staff treat each and very person like a family member of their own. Highly recommended.

During this difficult time for everyone i am so pleased that the staff are taking such wonderful care of my mother, the posts show how well each person is doing, the weekly updates are wonderful and thank you for the car parade for families. i am confident that my loved one is safe and happy and that means so much to me right now. cant wait to visit and hug you all.

It is a good choice for memory care needs. Just like all places I feel they are understaffed, they need more staff. Food is good. The room layout is good, the rooms are all around the central area no dead ends it goes around in a circle. They have two wings so it keeps things in smaller groups. Communication with the families is not very good.Especially now with the Covid-19 they do not have good communication. When we first moved in we had questions and we got different answers from every person we asked. We should not have had to work so hard to get answers to things I thought should have been told to us initially.

I am so happy with the care my mom is receiving at Porte Place. It's such a welcoming, clam and clean and friendly atmosphere. All the staff is so kind. They helped my mom transition and they also helped me let go of the guilt I felt because I could no longer care for her. She is thriving! I can be her daughter again instead of her nurse.

thank you all for the wonderful care and attention to my mother, I am truly amazed by the care and love that she is given. we have only been there a few months but could not be happier dealing with a difficult disease.

We moved my Dad to Porter Place in [date removed]. Some of the information we were given prior to his placement, is less than accurate. Not bad, but not quite what we were told or what we anticipated. Showering/shaving is supposed to be twice a week, and we've experienced Numerous times that Dad was in need of shaving. His bathroom does not appear to be cleaned as often as we think it should. On the good side, the food is good, staff is friendly & they encourage the residents to participate in the different activities each day. Overall, we think we made a good choice.

[Name removed] (executive director) - You are perfect in your role of many hats! Your humor covers the hard part of telling it like it is! ...AND I so appreciate your artistic side and the beauty you bring to Porter Place.

Moved my mother to Porter Place four months ago. After touring several other facilities in the area, this one seemed to stand out. Specifically the cleanliness and how the staff interacted with the residents. Since my mother’s arrival, she has received superior care. Everyone from the person at the front desk to the maintenance man to the nursing staff all seem to have my mother’s best interest top of mind. I would highly recommend Porter Place!

[Name removed] is such a WONDERFUL nurse/CNA. She's a very hard worker and kind.

Everyone has been so kind to my husband [Name removed]. I can't say enough to all of you. Thank you.

We can't thank [Name Removed] enough for being such a kind person and caring.

Thank you for taking [Name Removed] to other side for activities. I'm sure it helps his mind to stay active. God bless you for your hearts and the hard work you do to keep the residents happy.

Helped my mom and dad with the hot tub! You ladies rock! Great team efforts to contribute to the facility!

The staff are very attentive to the residents. In fact all the staff know ALL the residents. Staff is also available to the resident's family.

My mother who has since deceased, spent a total of two months (after paying for four) due to two major falls at this facility. One which caused a broken eye socket, then a subdural hematoma. This due to an obsession by the nursing supervisor of OSHA laws and political correctness in regards to patients having "the right to fall". I feel if a dementia patient is a high risk for falls, common sense should prevail and a facility should allow for common sense measures. The CNAs and nurses on call at this facility (with the exception of a few), seem very indifferent to the needs of the residents and are insensitive to them and are more concerned about socializing with each other. I spent afternoons there every day, with my father stepping in til bedtime because of the nonsense we would see and would often times have to assist patients about to fall while staff stood around discussing hairstyles or looking at cellphones. The only positive we saw were the two activities persons who were very kind, sensitive, and engaging with the patients. They were wonderful. We also felt the two months room and board my mother was away in hospital/rehab due to falls at the facilitys should have been refunded..regardless of what's in the contract to "hold the room" as there were many vacancies and obviously nobody lined up waiting to get in.

[Name Removed] - She is very happy to assist and always very genuine