Charter Senior Living of Orland Park

Reviews

I had always promised my aunt that I would never put her in a nursing home, but there came a time when I could no longer handle a full time job and being a caregiver. I did have a health care worker staying with my aunt while I was at work, but as my aunt's dementia changed, the health care worker could not handle my aunt. My aunt' s well being was first and foremost to me, so I called Autumn Leaves. I can't say enough about Autumn Leaves, the staff is compassionate, caring and loving. I felt confident that when I was not there, my aunt was being taken care of. She was always treated with respect and dignity. Autumn Leaves not only took care of my aunt, but they also took care of me, always there to talk to about my aunt's condition or a shoulder to cry on. My aunt passed away recently and I know that having my aunt live at Autumn Leaves was the right thing to do, because I don't know of any health care worker who could have taken care of her better then Autumn Leaves.

Seems like a high quality facility. My mom has been there for just over 6 months. There was an issue when a few of the senior people left (I don't know why) about a month after my mom arrived. Before a new supervisor came in, my mother's care went down dramatically in quality for about a month or so. So much so that we actually considered moving her to a new place. She was not clean, not given her one-pill-a-day medication, was wearing other peoples clothes and all her socks were missing. Plus we received no communication what-so-ever from the staff. My mom does not need too much supervision, just help get her ready in the morning, and help get her ready for bed at night. But we waited before moving her and I'm glad we did. A new Supervisor came in and acknowledged the many problems and discussed our particular concerns. The issues that concerned us were taken care of, and from what we now see the facility is back to running efficiently and we feel fine with our mother being there. She seems to have adapted well and generally enjoys it there.

There are some wonderful staff people at this facility, but they are overshadowed by many more who are not properly trained or managed. The leadership is nonexistent, and communication is terrible between management and medical/care staff. The public areas are clean enough, but resident rooms may not be cleaned appropriately. Have seen dried waste left in resident areas on many occasions. If your person has more than moderate dementia symptoms, look elsewhere.

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