Clarendale of Mokena

Total monthly costs depend on room type, select services, and the level of care needed.

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Staffing & ancillary services

On-site dining options

Transportation & parking

Pets

Common areas

Recreational areas

Services

Memory care services

Primary language spoken by staff

Clarendale has really taken a turn for the worse. The workers spend more time on their phones and with each other than they do caring for residents. Every time we go for a visit the environment is worse than the last time.

DO NOT put your loved one in memory care here. They say they offer it, and they have lovely marketing materials, and you pay for it, but they do not actually provide memory care. My grandfather, who is suffering from Alzheimer's, was a memory care resident for a little over a year (we moved him yesterday). We never received the services we contractually paid for (which were based on the assessments Clarendale required). Specifically, but not limited to: -- (Every Morning) Assist him into the shower and standby while he showers, remove his dirty clothes and place them in his hamper, lay out clean clothes and assist with dressing if necessary -- (Days) Incontinence prompting when he is in the TV area or dining area (there is one bathroom with no visual indication of what it is on the door, so your loved one would not know where the bathroom is, my grandfather was OK as long as he was in his room), assistance with going to the bathroom/cleaning up as needed -- (Every Evening) Assist him with his pajamas and place dirty clothes in hamper, remove dentures and soak them next to his bathroom sink, help him put on a clean undergarment My mother or I visited 4-7 times a week over the past year and regularly found him in dirty clothes from the day before (or a soiled undergarment), soiled sheets (or a few times sleeping on a bare mattress even though he had two sets of sheets). They did not remove his dentures nightly or help him into his pajamas (we would find him in bed in his day clothes) or help him clean up after using the toilet (we would). Everyone who regularly visits their loved one(s) has similar complaints (not receiving the services contractually paid for), and every time we voice concerns they go unaddressed. There is an extremely high turnover in the care giving staff, and unfamiliar faces from one day to the next. And to fill these gaps Clarendale of Mokena uses a service, which only makes things worse (these temp workers never know the lay of the land at Clarendale, let alone the residents and their needs). When you visit, your loved one will more often than not will be parked in front of the TV or sitting in the dining area, unengaged and abandoned. It got so bad that we had to go every day. Last week my mom and niece arrived shortly after dinner and were told my grandfather had gone to bed (he goes to bed right after dinner). They encountered him on the commode, helpless and soiled, and in his day clothes. So yet again no one had provided a service we pay for (i.e. assisting him with bedtime activities). He was in distress and they had no idea how long he had been there, but he pitifully said, "Thank God you came." My mom cleaned him up and got him into bed, then went to speak with the nurse on duty (who supervises the caregivers). As she passed a group of caregivers who were sitting together in the dining area, one asked how my grandfather was doing and my mom replied that he was not good and had been in distress. One caregiver (a temp) rudely replied "He is always in distress." The next day my mother called and spoke with the head of nursing, [name removed], on the telephone. [name removed] did not acknowledge that what happened was unacceptable, and went on to make excuses. When I chimed in that the situation was elder abuse and could be grounds for a lawsuit (I spoke calmly and was not yelling nor attacking, nor using profanity), she replied that that was uncalled for and HUNG UP ON US. This is not our first round of caring for someone with Alzheimer’s, my grandmother also suffered from it. Fortunately, my grandfather, mom and father were able to rally together and keep her out of a facility (including my grandparents moving in for the last two years). By the time my grandfather was diagnosed my stepfather had battled and passed away from cancer and my grandfather had been ailing for five years under my mother’s care and with a caregiver we brought into the home daily to give my mom a break when I could not. My mom had been a caregiver for almost 20 years at that point, and we finally had to investigate outside resources because his sundowning got really bad. So we know what love looks like in action. And we know what memory care should look like outside of the home. He is now in a new facility ([removed]) and the difference when you enter is palpable. The head of every department has been there 10+ years, as has much of the caregiving staff. They have won multiple JD Power awards for assisted living and memory care. There was energy and the residents have been engaged whenever we did an impromptu site visit before moving him. Clarendale of Mokena had lots of bells and whistles your memory care loved one will never be able to take advantage of, and you will pay for services you will not receive.

The staff is very kind, the community feels very clean and the environment is lively - perfect for mom.

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