Magnolia Springs Southpointe

My Aunt and I looked at many assisted living facilities before deciding on Magnolia Springs Southpointe. We have been pleased with our choice since 2019. MSS is clean, smells like a nice hotel and the staff is great. When Covid 19 hit, MSS staff was quick to put safety protocols in place and continued to follow them. The staff also looked for ways for us to keep in touch with our family members, for their mental health. A TV type of facetime was added. A small tented area was sit up out side where family members could sit and could talk to their residents who remained on covered porches a safe distance away. This especially was so much appreciated by both patients and their families, during a really difficult time for everyone. The staff has done a great job of communicating information about MSS to residents and their caregivers at home. I am so happy we found MSS. My life has been so much calmer. My Aunt is 95 this year and does not ever want to leave Magnolia.

Our parents couldn't be happier. They have told us they can't believe we found such a nice place for them. From top to bottom, the staff could not be any nicer or more helpful. They have many activities which allow residents to choose what they might want to do. Our parents are happy with the meals and enjoy finding snacks at the bistro. They have a great variety of things to choose from. We give them high marks in every area.

Magnolia Springs has been an incredible find. We were seeking a place that provided full service amenities at a price that was at least reasonable. Everywhere we looked the facilities were dingy and depressing with staff that ranged from indifferent to untrustworthy. When we toured MSSouthpointe we had a feeling almost right away that this place was different. My brother in-law described it as having a well organized almost corporate feel. Like a well run high end hotel. After 6 months there the feeling was correct. They are organized and everyone we have worked with or interacted with have been positive, helpful and genuinely nice. I’m grateful we visited and very happy with the choice we made.

As my mom says, it is like living in a resort. Lovely facility, great food, awesome 'snack station' and staff that are caring and knowledgeable. We are always kept informed of any updates at MS. My brothers and I highly recommend assisted living at Magnolia Springs Southpointe for any family member in need of assistance with activities of daily living.

Mom has been with Magnolia for 2 years. She states if you can't be in your own home this is the best next thing. Staff is friendly and Mom says the food is wonderful & when I see it it looks like it!! They have activities all the time. All the amenities they are offer is great. My sister and I are so pleased this is where she lives so she can have interaction with her peers.

My mother was a resident for a short time in the community. She received wonderful care and meals. The caregivers working at Magnolia Springs Southpointe truly care about the residents in the building and the Directors were always available and truly cared about her well being.

I love Magnolia Springs Southpointe for my grandmother. She has all the amenities she could ever need without ever having to leave the facility! I really enjoy visiting and meeting the other residents and staff. Staff are warm, caring and welcoming. The community is very beautiful.

I love the vibe as you walk in. Residents and staff exchange conversations using first names! This just shows the level of attention and care. I also love watching all the residents activities (I keep up with on social media). So much for them to choose from and creative ideas. Not ready for me or my loved ones but have referred others!

Magnolia Springs is amazing! Quality care, great food, and all around a wonderful environment. If you’re looking for a senior living community that has it all. You will find it here! My friend left to move closer to family but decided to return because magnolia felt like home. They truly care about the residents and it shows.

The interactions I have had with the staff have been tremendous. They are so caring and knowledgeable. From the moment I walk in, I feel like family. The residents in the dining room look happy and healthy. I would bring my parent here.

We really do like the atmosphere of the community and the apartment rooms are comfortable. The food from what we have heard is good and well organized. Hopefully the activities can make some improvement - there is nothing after 3pm and during the days the activities are a hit or miss. The community is not but it could be cleaner, there will always be some good and bad things since it is not home.

They ARE NOT A LICENSED FACILITY. They are not governed by or overseen by the state and will not keep records of when and what meds are "given" to residents. If your cared one needs any type of medical care,do not put them at Magnolia Springs. The statements in their information about personal care and getting to know residents has not been our experience. We were told that they do NOT "give" medications; they only "prompt" residents to take meds and the "prompting" is suppose to be done within one hour of when medicine is prescribed to be taken. Our dad's meds have been " prompted" well past an hour before or after they were due. They will not provide any type of medical care and seem to have NO understanding of working with residents with mental health issues. He went 48 hours without sleep and no one at Magnolia Springs had any idea. Only two caregivers work at night. Maintenance workers refused to come in during an evening when toilet was clogged.

The facility itself is beautiful but this is an unlicensed facility. This means there is no nursing staff or Director of Nursing. Unlicensed means that the state of Indiana has no jurisdiction over them and does not come in on a regular basis to check on what happens in this facility. Many maintenance issues with heating/air units. During hot weather air did not work for 2 weeks. Clogged toilets in the evening will not be taken care of by maintenance until the next morning. Staffing for assisted living in evening and weekends is 2-3 caregivers for 80 residents. Many times medication reminders were 1.5 to 2 hours after time to be given. Several times I was told “no showers tonight…we don’t have enough people” and “we are not doing trash pickup today”. This facility is more like independent living and can get by with assisted living as they provide 3 meals a day and resident activities. If your loved one needs true assistance this is not the place that is able to provide it.

Magnolia Springs Southpointe is an upscale facility that is very nice. The staff were great, the menu was extensive and the best that I have seen, and the care looked to be good. It is a good quality facility, but it was much more expensive.

They've been great. They made the process very smooth, and they and work with us very well. They're very welcoming. The facility is very nice and very clean. Activities have been a little limited due to Covid but are starting to increase again.

We're very happy with Magnolia Springs. I think they're doing as much as they can possibly do regarding care of the residents, short of 1:1 which is unrealistic. I think they do a very good job. They handle cleanliness and sanitizing very well. I like their way of checking people in and out. At one point, we had a lot of family visiting from out of town, and they allowed us all to visit with our loved one out on the patio, which I thought was very nice of them to accommodate. That was not something they had to do. They do what they can to make you happy and accommodate you. There's really nothing I'm unhappy with. I hear no complaints from my loved one on the food, and she would definitely let me know. It seems like all the places in area are around the same cost, give or take, and Magnolia Springs came in around the middle of the road. I think it's a good value for what you're getting. And my loved one is relatively happy there.

We had a great tour with Magnolia Springs. The facility is very pretty and looks 1st class.

We are so happy we toured Magnolia Springs. My parents loved everything about the facility. And Cody was the most gracious host. He answered everyone's questions and just made us feel right at home. Thank you for setting this up for us.

This community provides a inviting environment for residents to enjoy. The restaurant stile dining and activities are perfect for residents to engage at all levels. The staff is very compassionate and caring in a very kind and friendly manor.

I have had good service with the people here and would recommend them.