Legacy Ridge at Sandy Plains

Placing mom at Legacy Ridge at Sandy Plains, was one of the best decisions I have made since mom's primary caregiver. After caring for her almost seven years, I was reluctant to let her go anywhere else. But the staff at Legacy Ridge were so helpful and kind, the decision turned out to be an easy one! I am super pleased with her room and the facility in general, but what makes this place so wonderful is the level of care that mom is receiving. They truly care about her and her well-being. I also appreciate how they communicate with me and continue to update me on moms progress.

Facility is clean and well managed-staff. Friendly and helpful. Location is great as other familiy members live close by with easy access.

My grandmother recently moved into Legacy Ridge. She has been living with my mother for years. It was time for her to move and she is enjoying meeting new friends and being social. The activity girl is awesome. Always bubbly.

My aunt moved into this community and is very happy. Her family is glad she is happy and safe. Thanks to everyone at Legacy Ridge.

My husband and I looked at many communities and Legacy Ridge was a favorite. The whole experience from the tour to the move in went great. Mom loves all the activities that are available. We are very pleased.

The activities director is very energetic and fun to be with. The staff is very friendly and greets us with a smile when we arrive. The facilities are always tidy and they provide a home-like atmosphere.

Activities director is outstanding!!! I think Legacy Ridge is a good place for seniors and is a friendly place. They have gone through a little turn over but seem to be doing well at getting good people to replace the ones leaving.

The Activities Director at Legacy Ridge Sandy Plains in Marietta Georgia is terrific . My father has been there for almost 2 years. She was the first person we met when we took our first visit . My father and I were impressed and we are very pleased that we picked Legacy Ridge for my father. She has always been a lovely person, and my father enjoys her activities and time with her and so does the rest of our family .

I just want you to know she is the best activities director out there I have visited a few assisted living places as I have friends from church who now are in assisted living facilities and she is always on point with the things she does with the residents. I feel she is what keeps the community going!!! Every community needs her!!

Communication is seriously lacking, no resolutions are being offered, the contract is a joke, & no apologies have been given for passing along false info. The dining room is tended to, to a point. Tables look clean. There was pee on the floor & no effort was made to disinfect afterwards (dad's catheter wasn't hooked properly & leaked in the floor plus wheelchair, & they wouldn't clean the wheelchair wheel either after they used paper towels on the floor). Those serving food don't have on hair nets or hair restrained. There are new stains on his floor in his room & there is mold/maybe poop under his wheelchair cushion. I notified the nurse & asked to check for skin rash on his back cause he was soaked in pee when I took him to a doctor's appointment. Had no time to redress him. They have not cleaned his chair or even addressed it with him. With the staff they'll talk to you, however if it has to do with their job, suddenly they're busy. I spoke with [name removed] in person, on the phone & sent an e-mail, per the contract, & he wants me to speak with the head of the department with the issues. No resolutions. The contract's incomplete, missing a page, & took 3 months to get the contract in an e-mail. I am not the Power of Attorney or legal guardian, made this known in the 3 hours I was there filling out what I could, & let them make a copy of the advance directive, proving I only represent in the instance he can't speak for himself. The receptionist, [name removed] , has been telling doctor's offices that I'm the guardian. When confronted, she only said, "generally family is the POA". No apologies for giving false info. After I told her all medical questions/ paperwork go through dad, she still insists I fill that out for him & tries to send it to me in an e-mail. That's illegal. I was not notified my father needed a follow-up appointment after his last hospital visit UNTIL 20 days after his discharge. It was the hospital that called me. Legacy claims I'm supposed to make the appointment, ok fine, then why didn't anybody call me so I could make one. No response & it's not in the contract. With the quality of care they're not explaining to him, physical therapy can help with his incontinence if he tries. A catheter doesn't stop therapy, they can adjust to his needs. They're not reassessing his situation so he could possibly afford his room. They moved him from a care level 3 to a care level 5 just to get more money. He could stay longer if he can afford it but they don't look at it that way. He's frustrated cause they don't tell him what's going on. With the meals It looks pretty healthy although canned peaches aren't exactly what I would call dessert but ok. For activities [name removed] is a 50 something yr old woman & is the only one who drives the bus for "scheduled transportation services". She will schedule lunch outings with those who sign up. I haven't heard of any trips to Walmart or even walk across the parking with them to CVS. She has no nursing experience & no nurse or anyone goes with her. Apparently you have to fill out a paper, make your appointment 10 days out, on Tuesdays or Thursdays before 2p. Um, doctor's appointments don't always work out that way. What happens when she's sick & a resident has to go to a doctors appointment? This is a huge problem & not in the contract. For the value At least he's getting 3 meals, his meds daily & clothes washed. [fee removed] for a hotel room is outrageous. Not including level of care which is about [fee removed] extra. Painting a turd & calling it a brownie doesn't make worth more. The only difference between a hotel room & a their "studio" is the "studio" has an extra closet. The room dad has doesn't match either "studio" floorplan in the brochure which is false advertising. His toilet was clogged before he moved in. That's a problem. It's still clogged 4 months later. Haircuts are extra $ & also require paperwork for the POA to fill out. That doesn't make any sense & they have to pay with an e-gift card.

Facility lost Dad's medication for 2-3 weeks, told me they had it under control, he was hospitalized as a result. Dad was hospitalized with dehydration and malnutrition. I don't think the staff was giving him enough time to eat.

The food could be better, mom said she had cranberry juice every day but stopped because the cost was too expensive. Also, they have had to eat in their rooms with plastic and Styrofoam due to being short staffed

Choose another community for your loved one. Key members of management lack any professional acumen and compassion. Their presentation belies the actual experience. I will never recommend that community to anyone, ever. It's tough to be an adult caregiver to your parents seeking out services for their well-being. Very disheartening to realize that some shiny apples really are rotting inside.