Legacy House of Southern Hills

Our experience at this facility has been pretty good so far. The staff are all very friendly and know everyone by name. The cleanliness is great, it's a fairly new facility. The activities have stalled a bit (I think mostly because of Covid), but the Activities Director is really trying. Communication with the family is pretty good. I visit at least a couple times a week and the staff frequently asks me how mom is and if she needs anything. My only suggestion for improvement would be with billing. The monthly cost is inconsistent and I'm having trouble figuring out why. Overall, it's a good place and I feel like my mom is able to get the help/care that she needs when she needs it. I've recommended this facility to friends and family and will continue to recommend them.

Be very clear about the times of day/night they should come in and check on your parent(s). We specified no visits between 10pm and 8am, but visits were happening at very odd hours. Scared my mom twice. Review the monthly bill carefully. Honest mistakes were made and corrected after I pointed them out.

All in all it is great. I miss being at home. This is the next best place. I really like living here and the view of the mountains from my apartment is breathtaking.

It's like home to me, when I gave up my home. This became home and I becomes more like home all the time.

Everyone I have come in contact with have been delightful. Staff and residents have been very friendly

After never having lived in a facility, its tough to say. I have no real complaints, I like the people and meals. I miss being able to cook but enjoy the food.

The facility is lovely, I have an adjustment from living alone to living in a community. I like it through. I don't attend a lot of activities due to my age.

I love it. I have no complaints.

I went to help a good friend celebrate her 100th birthday. Was able to stay in a room not far from hers. Was impressed with the celebration L.H. planned for her. Was impressed with the cleanliness, the beauty, the tranquility, the pleasant employees and how kind and pleasant they were with residents and visitors. Was impressed with the layout and convenience of getting from one place to another. The food was delicious and provided just like the customer wanted it. I can not sing its praises loudly or strong enough.

I'm thankful for the sense of security and peace of mind I've received since moving to Legacy House of Southern Hills! It's an extremely friendly and inviting community. The staff at Southern Hills are very accommodating and caring going and beyond. The residents are like family. It's a very clean community and I fell comfortable and safe.

It is a beautiful facility that is well maintained, the grounds are amazing. The staff are all super caring. The only thing that is lacking is planned activities for the residents, I know some things are limited because of covid but I think they could definitely use improvements. Overall we have been very pleased with our experience.

My mom opened up more when she was at Legacy House. She really liked it there, and liked the other residents. She liked the food and activities. It was expensive, but it was worth the money.

My loved on is thriving here, A Place for Mom really saved us on finding the best place for my loved one. I went when I was away for two weeks and I called legacy three to four times and they were always able to keep up with her and keep me informed of her where about. The residents are very nice and check on my loved one all the time.

DO NOT PUT YOUR FAMILY HERE, particularly if they have Alzheimer’s or dementia. My brother and I put both of our parents at Legacy House of Southern Hills because we liked that it has assisted living and memory care to accommodate our parents’ unique needs (Mom is in assisted living and Dad is in memory care). Fast forward a few months and formal reports have been filed with the Department of Health & Human Services and Adult Protective Services with the support of the long term care ombudsman’s office. The problem begins and ends with the director, [name removed], who is grossly incompetent and uncompassionate. Everything I share next has been documented and is intended to make the public aware of the real danger here, while respecting my parents’ privacy. Dad started on the assisted living side and was settling in well, socializing with other residents, attending happy hour and going for walks. However, he wandered outside one day and we made the collective decision to move him to the memory care side. That’s when the care abruptly changed. There is little to no activity or social programming to speak of for memory care patients, so the stimulation and interaction ended for my dad. That’s when he started exhibiting understandable frustration and agitation. As a result, Dad had an “incident” and we got 3 different explanations of what happened. As with all incidents there, you’re lucky to be notified, let alone receive a clear story, and you’ll never see any documentation. At least that time they sent him to the hospital, but upon his return, there were two more undocumented incidents, one of which was a fall that resulted in a limp, but no one sent him to the ER to ensure he was OK. On the assisted living side, my mom also suffered a bad fall that resulted in injury, but we weren’t so much as notified, and they didn’t have transportation to bring her back from the hospital. My mother has also been dealing with a dangerous resident who lives across from her who threatened to kill my mom before trying to attack another resident. I asked [name removed] when this would be addressed, but there’s still no plan. Speaking of plans, we tried meeting with [name removed] to come up with a care plan for my dad to ease his restlessness, but she wasn’t interested in identifying activities and therapies that could benefit him. Instead, her answer to us, and a senior health advocate who joined the meeting, was for him to leave if we weren’t happy with the standard of care. Her idea of helping your loved one is to send them away if they’re not complacent drooling in front of a TV. I asked her for copies of their memory care activity calendar and received one for next month. When I asked for previous months’ copies, I received some scrappy Word docs dating back to [date removed], which strengthened my suspicions that she’s creating these retroactively to cover herself. As we try to wait out the COVID pandemic, my dad has been left heavily medicated and neglected. My mother sent me a picture of him from one of her recent visits. (We had to fight for our mom’s right to see our dad, as a Legacy caregiver told my brother and I that [name removed] had forbidden them from seeing each other.) The photo showed my once chipper father, slumped over in bed, shirtless, unshaven, in wrinkled and dirty sheets. Mom said he was nearly unresponsive and couldn’t even sit up to talk to me on the phone. He's basically naked because no one washes his clothes, even though that's included. Prior to moving my dad to Legacy, we had a private caregiver who was so wonderful that Legacy hired her. Needless to say, she’s been transferred from memory care, likely so she doesn’t see my dad’s drastic weight loss and rapid decline in cognitive functioning. My parents are everything to me. My dad was a 747/MD-11 airline check captain that could tell the best jokes in the world. Now he’s a shell of a man who cries when he hears your voice on the phone. I cry constantly about my parents being at that house of horrors and will stop at nothing to expose [name removed] for the fraud she is.

After visiting other senior care facilities. my sister decided , Legacy House of Southern Hills, I want my sister "The best" We did visit all others in Vegas. I liked what I saw at Legacy, and most importantly , my sister loved "Legacy" and it was her choice. We thank all employees at "Legacy" [name removed]

I took a tour of this community and was absolutely flabbergasted at how beautiful it was. The staff was friendly and went out of their way to make me feel welcome. I was looking for a place for my Mom who lives back East as she may move here soon and was completely wowed by Legacy House. They are definitely at the top of my list once we make the decision to move forward with the move.

Hello all of you trying to find a truly safe, caring, respectful place for your parent. I would love to move in! My story: I live out of State and spent many hours reviewing and visiting Assisted Living Housing. It is amazing to me how some of these other places get these ratings for the same or higher costs! First off, Legacy House is beautiful, clean and new. The hallways are wide and centered around the comforts for seniors! The people I have met and actually stay in touch with are spectacular. I honestly feel my Dad is even better off there than with me. I work and can not give him all that he gets at the Legacy House. He is getting exactly what they promised and MORE. Who knew they would try to drag him out of his room for all these fun events. They don't have to but they want him involved! He does say 'no' some of the time. The food is spectacular as they promised. When my Dad was not feeling well, stomach flu he got al the help he needed and I was in the picture not having to fly out. Of course, I would if need be. His room is as big as any of the others I saw and is much more open with high ceilings and fresh new paint. The maintenance staff worked with him to put towel racks and other items exactly where he needed them. They take you were you need to go AND you do not spend much time waiting. In a nut-shell, I am not sure sure why people are going elsewhere unless they have twice the amount of money to spend/mo. Having finally found a place for my mom who is about an hour away, I have seen my share of Assisted Living and Legacy is by far the gem among dull stones! I would go in a talk to [name removed]!!!