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Legacy Heights

11230 Ballantyne Trace Ct, Charlotte, NC 28277

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Legacy Heights community exterior
20 Photos
20 Photos available
8 Floor plans
8 Floor plans available
Legacy Heights in google map
John - Loved one of resident/client
5.0
Happy with our choice

We are very happy with everything so far and things are working out great. The staff are super friendly. We take our dad out a lot and visit a lot. When we come back at night sometimes we do have to wait for someone to let us in. They do have a lot of activities provided in memory care such as arts and crafts, they try to do ice cream socials, bowling with blow up pins, entertainment that comes in, service animals weekly, etc. so they are definitely staying busy. They provide calendars of weekly activities so we know what is going on. My dad gets his hair cut and nails trimmed every couple of weeks so they are taking good care of him. I would absolutely recommend Legacy Heights to others.... Read more

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About the facility Legacy Heights

Legacy Heights Senior Living Community — a Five Star Senior Living community — creates a great environment for senior loved ones seeking assisted living, memory care, or respite care stays.

The brick and white-siding community building greets you at its pillared entrance and invites you to homey interiors that create a warm sense of welcome with charming, quaint furnishings and decor. Here, your loved one will find a great retirement in the company of friendly neighbors and the expert care of their staff.

Community Amenities and Services

Legacy Heights’s professional caregivers are available around the clock to meet your loved one’s personalized care needs. Incontinence care, medication services, and ambulatory care are some of the many services they deliver. The enclosed courtyard and specially-trained staff further instill the safety and well-being of memory care residents.

Inside the dining room, great meals are served three times a day and can be tailored to fit your loved one’s dietary needs through special dining programs. Staff also take care of the housekeeping and laundry so your loved one can enjoy their retirement to the fullest.

With newfound freedom and lots of options for fun and relaxation, a great retirement awaits. Whether enjoying the serenity of surrounding nature with...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Legacy Heights is a community within Five Star Senior Living properties. See all Five Star Senior Living communities.

Pricing for Legacy Heights

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Unlock Pricing
Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Legacy Heights

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Anytime Dining
Guest Meals
Restaurant Style Dining

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Resident Parking Available
Complimentary Transportation

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Barber Shop

Recreational areas

Fitness Center
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Art Classes
Educational Speakers / Life Long Learning

Reviews for Legacy Heights

4.2
Write a Review

Cleanliness

4.1

Friendliness

4.3

Meals & Dining

4.5

Care Services

4.3

Activities

4.2

Staff

4.5

Value for Cost

4.0

Overall Experience
17
18
1
1
1
Date Submitted
4
4
30
38
Reviewer
0
20
18
0
Care Received
3
0
1-20 of 38 reviews
Sort by

5.0
anonymous - Toured community
Memory Care
June 30, 2022
Verified Review
tour review

Our family had an in person tour and this was a top alternative for us. We were very impressed with the facility itself and they seem to have an active activities program and the activities director seem very energetic

Response from Legacy Heights

July 6, 2022

Thank you for visiting us. We're honored to see that Legacy Heights impressed you so much that we are at the top of your list. We invite you back to meet more of the team and your future neighbors! Please let us know if you have any questions and we hope to see you again soon!


4.0
anonymous - Toured community
Assisted Living
June 27, 2022
Verified Review
tour review

Our family had an in person tour and it was a good tour experience, it was just not going to be the best fit for our loved one

Response from Legacy Heights

June 29, 2022

Thanks for visiting us and sharing the feedback on your tour. We were glad to read you had a wonderful tour. People find that our warmth and hospitality make us special, so we would like to encourage you and you and your loved one to come back and spend some more time with us getting to know our residents, or even better consider a short-term "staycation" so they can experience this for themselves. Please let us know if you have any additional questions, and best wishes as you explore senior living options.


5.0
John - Loved one of resident/client
Memory Care
May 4, 2022
Verified Review
Happy with our choice

We are very happy with everything so far and things are working out great. The staff are super friendly. We take our dad out a lot and visit a lot. When we come back at night sometimes we do have to wait for someone to let us in. They do have a lot of activities provided in memory care such as arts and crafts, they try to do ice cream socials, bowling with blow up pins, entertainment that comes in, service animals weekly, etc. so they are definitely staying busy. They provide calendars of weekly activities so we know what is going on. My dad gets his hair cut and nails trimmed every couple of weeks so they are taking good care of him. I would absolutely recommend Legacy Heights to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Legacy Heights

May 11, 2022

John, it is great to read that everything is working out so well for your dad at Legacy Heights. It was wonderful to see that he is involved in many of our activities and that you've had the chance to join in when you've visited. We appreciate the kind words for our team and appreciate your recommendation.


5.0
Velma H - Loved one of resident/client
Assisted Living
April 8, 2022
Verified Review
Legacy Heights Senior Living review

Legacy Heights is the correct place for our loved one. There was a delay getting her moved in due to a wound that needed to be healed so we haven't experience much. However the head nurse came with us to every single important to get updates on how the wound was healing to see if they were able to get our loved one moved in to the community since they are not able to take a level 3 wound. The wound healed significantly and we were able to get our loved one moved in. They have exceptional services, and we are just blown away. They are very responsive and all the staff seem to be on the same page. The staff and residents are all super friendly.

Response from Legacy Heights

April 13, 2022

Thank you for sharing your experiences Velma. It was wonderful to read how our nursing team worked with you every step of the way to help to make sure your loved one was ready to move to Legacy Heights. We're thrilled to know that now that they have moved you have been wowed with everything you've experienced, and we appreciate your kind words for our team.


2.0
anonymous - Loved one of resident/client
Memory Care
September 7, 2021
Verified Review
hugely disappointing

Our loved one was often left in the bed for days, sometimes sitting in urine. It was such a bad and disappointing experience. It started out great, we loved the sales person who was working with us in the beginning, however the care services need major improvements. The doctor on sight could never figure out the correct medication for our loved one, the bathrooms there were fifthly and our loved one was rarely changed into clean clothes. They were not even equipped to handle our loved ones basic cleaning needs. They were never able to follow through with any promises they made to our family

Cleanliness

1

Friendliness

4

Meals & Dining

4

Care Services

2

Activities

2

Staff

4

Value for Cost

1

Response from Legacy Heights

September 30, 2021

At Legacy Heights the health, happiness and safety of our residents and the peace of mind of our families is very important to us. I am the Executive Director and I would welcome the opportunity to meet with you in order to properly address your concerns. Please give me a call or stop by when you have some time to talk. Thanks for your consideration.


4.0
Gary - Loved one of resident/client
Assisted Living
June 2, 2021
Verified Review
A Homey Environment

They're a little short-staffed, but I think all of these places are nowadays. They're also a little challenged with their billing. It's not been right since we got there. They keep losing the person doing it. Just make sure you have everything in writing as far as concessions and things go. Do your research when it comes to finding a place. We liked that Legacy Heights is a smaller place, that there's not hundreds of residents, so it has a more homey feel. The staff are friendly and seem to get to know their residents better than other places. All in all, they do everything they can to make everybody happy. I've not tried the food, but it looks pretty good, better sometimes than others. I liked that instead of one centralized dining room, there's a dining room on each floor, which contributes to the homey feel. They offer a lot of activities, but a lot of the activities are visual, so it's been difficult for my loved one with vision problems to participate.

Cleanliness

3.5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

3

Staff

4.5

Value for Cost

3

Response from Legacy Heights

June 8, 2021

Hi Gary -- thanks for sharing your feedback on our community. We're glad you appreciate our homey feel, and that the team has impressed you. I am the Executive Director and my Lifestyle 360 Director and I would welcome the chance to speak with you about programs your loved one may enjoy, and I would also like to make sure your billing issues are cleared up. Please contact me at your convenience and I look forward to speaking with you in the near future.


1.0
Anonymous - Loved one of resident/client
Memory Care
February 15, 2021
Verified Review
I do not recommend

I did not receive a notice that he could not return after a hospital visit. There were several items missing from his possessions when I picked them up. I would not recommend this community to others.

Cleanliness

1

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

No data collected

Value for Cost

1

Response from Legacy Heights

February 22, 2021

I am the Executive Director and wanted to reach out to you. Exceeding our resident and family expectations is our goal every time, and since you feel we fell short I hope you are willing to have a discussion with me. Please contact me at the community at your convenience as I would very much like to speak with you personally about your experiences.


4.0
Debbie Domian - Loved one of resident/client
Memory Care
November 23, 2020
Verified Review
Safe place for loved ones

We chose Legacy Heights Senior Living because of the location and also the way the hallways are set up. Each hallway has their own little dining room for the residents, it is very intimate, homey setting. The room sizes here are quite adequate and what is nice is they all have a mini fridge and microwave. I have eaten here and it is good, home cooked food It has gone downhill a little bit because of COVID, everyone is having to dine in their room and meals being delivered. They have had a lot of turnover with management and staff members due to the virus. Overall, I would recommend.

Cleanliness

4

Friendliness

5

Care Services

4

Activities

4.5

Value for Cost

3.5


4.0
Jim Littlewood - Loved one of resident/client
Memory Care
August 21, 2020
Verified Review
It has a very homey feeling

Legacy Heights is pretty average in price compared to the other communities we looked at. The activities are very good, prior to COVID they would bring kids over from the high school down the street to play music for the residents, they also have a shuttle bus that would bring them to a store, or a restaurant for lunch. The layout is pretty good, it is smaller and slightly older.

Cleanliness

4

Friendliness

5

Care Services

5

Activities

5

Value for Cost

4


5.0
Carla Tweel - Loved one of resident/client
Memory Care
July 24, 2020
Thankful for Excellent Care

I was a caregiver for my husband until [date removed]. When I interviewed at Legacy Heights, I knew it was the place my him. Everyone was knowledgeable, informative, very kind and led me through the process which was extremely difficult for me emotionally. I am extremely pleased with the entire staff at Legacy Heights. From the caregivers, nurses, administrators, dining staff, front desk, activity directors, maintainence staff and ALL employees (don’t want to exclude anyone) are amazing. The care, respect, attention and kindness are only a few adjectives to describe the level of care my husband is receiving. When Covid hit the level of care, attention and work ethic reached a new level. Legacy Heights had already become my extended family but with COVID I found they cared about the patients and families emotional and physical well being. They did their best to meet the needs of everyone as they tried to stay healthy them,selves. Such dedication should be commended. I am indebted to all those at Legacy Heights trying tokeep my husband healthy, engaged and safe. I’m so thankful and feel blessed he is in their care.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
February 13, 2020

A very nice place, there was a roomful of tenants doing pet therapy while I was there. The lady at the front desk was very nice. The tour was quick but I got a good impression. I really liked how the place is set up. I believe they are part of the 5 star group and I have also visited another one of their sites in Pineville and was equally impressed. I was surprised it was not on the list I received from A Place for mom. [name removed](Legacy Heights) mentioned that they are in the process of remodeling some of their building also. They are on my short list.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Marlene Murray - Loved one of resident/client
Memory Care
November 10, 2018
Excellent Community

Legacy Heights is a wonderful assisted living community. The staff and management team are second to none. The facility is very clean,safe, organized, furnished very well, cozy, comfortable and inviting. I sleep very well at night knowing my loved one is in excellent care. Finally the activity program is the best I’ve every seen.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
February 23, 2018

I enjoyed the staff and environment. The layout seem to work well. The staff were engaging with the residents. The community also see to have a good sense of the challenges of Alzheimer's

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
January 15, 2018

The community was neat and clean. The rooms were very clean as well as s viral beautiful dining areas. I was able to briefly see an activity which was a pianist. Nevertheless, I did not notice men there for that activity and I would welcome a little more diversity for my uncle.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Toured community
Memory Care
September 18, 2017
Verified Review
A tour for care

I toured this community for the care from my father. We liked the activities and the staff was caring.We liked the community for being clean and maintained. The menu was appealing and we liked the list of activities.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Toured community
Memory Care
August 16, 2017

First community I visited. Residence where engaged in an activity. Nicely decorated and residence where well groomed. Liked the smaller dining areas but could use more color in these rooms. Wasn't to sure about the points rating used for personal care and med management. I would need to better understand before committing.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Memory Care
May 7, 2016
Newcomer

After our first month @ Legacy I am very pleased with the attention they have given my mom in insuring things go well for her. The staff is very friendly and cooperative and supportive. Easy to access staff if questions arise. Facility is very nice and well kept up. Meals seem very balanced and well presented

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Memory Care
December 7, 2015
Verified Review
Nice place, overall

Our experience with Legacy Heights has been a good one, overall. The facility is clean and well kept, and the staff is friendly and professional. They're very diligent and consistent when it comes to checking in on the residents and getting them out of their rooms for meals and activities. I also like that they have their own physical therapy staff and in-house doctors. However, we have had a few issues with the medication service.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Legacy Heights

December 10, 2015

Thank you for taking the time to provide feedback about Legacy Heights Senior Living Community. We are very glad that your overall experience with our community has been positive. We would very much like to speak with you about your concerns about the medication service. Please contact us directly so we can discuss and address your concerns. Thanks again!


5.0
anonymous - Toured community
Memory Care
October 13, 2015

We loved Legacy Heights. It's at the top of our list at the moment. The facility was nee and cheerful and I found the pricing reasonable.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
September 11, 2015
Verified Review
Caring and attentive staff

Our experience with Legacy Heights has been a very good one, overall. It is a nice looking place, and the staff is friendly and very attentive to the needs of the residents. The care they provide is excellent.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 38 reviews

Neighborhood around Legacy Heights

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Frequently Asked Questions about Legacy Heights

Legacy Heights offers Studio. Learn more.

Legacy Heights has received an average review rating of 4.2 based on 38 reviews. See all reviews.

Call (704) 544-7220 to reach a resident at Legacy Heights.

To reach a resident at Legacy Heights call: (704) 544-7220



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.