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3775 Grand Ave, Gurnee, IL 60031
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Dee
-
Family/friend
5.0
My mom has made friends and worked thru not being independent anyore
She likes living in her apartment at heritage Woods. The staff helps my mom every day. She is grateful for the nursing staff as they help her when she needs it. She has adjusted quite well to not living on her own.
About the facility Heritage Woods of Gurnee
Heritage Woods of Gurnee in Gurnee, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
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Amenities at Heritage Woods of Gurnee
Healthcare Services
- Diabetic Care
- Non-Ambulatory Care
- Incontinence Care
- Staffing & Ancillary Services
- Medication Management
Meals & Dining
- Meals Provided
Room Amenities
- Wheelchair Accessible Showers
Community Amenities
Transportation & parking
- Complimentary Transportation
- Resident Parking Available
Common areas
- Outdoor Common Areas
- Indoor Common Areas
Services
- Beautician
Languages spoken
- English
Activities
- Activities Off-site
- Activities On-site
- Devotional Activities On-Site
- Devotional Activities Offsite
Compare
Heritage Woods of Gurnee
3775 Grand Ave, Gurnee, IL 60031
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6.0
Review score
17 reviews
6.0
Review score
17 reviews
5 star
34%
4 star
24%
3 star
6%
2 star
18%
1 star
18%
9.9
Review score
65 reviews
9.9
Review score
65 reviews
5 star
59%
4 star
28%
3 star
11%
2 star
2%
1 star
0%
9.5
Review score
63 reviews
9.5
Review score
63 reviews
5 star
63%
4 star
24%
3 star
8%
2 star
2%
1 star
3%
9.3
Review score
118 reviews
9.3
Review score
118 reviews
5 star
56%
4 star
26%
3 star
14%
2 star
4%
1 star
0%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Reviews
for Heritage Woods of Gurnee
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A Place for Mom has scored Heritage Woods of Gurnee with 6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heritage Woods of Gurnee has 17 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.6
Friendliness
3.8
Care Services
3.6
Staff
3.3
Meals & Dining
3.3
Activities
3.3
Value for Cost
3.5
A Place for Mom has scored Heritage Woods of Gurnee with 6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heritage Woods of Gurnee has 17 reviews with an average "overall experience" of 3.3 out of 5.
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1-17 of 17 reviews
Dee - Family/friend
Assisted Living
April 10, 2024
My mom has made friends and worked thru not being independent anyore
She likes living in her apartment at heritage Woods. The staff helps my mom every day. She is grateful for the nursing staff as they help her when she needs it. She has adjusted quite well to not living on her own.
Elle G - Family/friend
Assisted Living
December 23, 2023
No Assistance in Assited Living!
A funny thing happened on move in day–another group was moving their loved one out. A man with this group sourly stated to us as they exited the place, “good luck!” Deductive reasoning indicated this family may not have had a happy time with this facility.
This review is being written in fall of 2023 not even a full year after.
The issues:
*High turnover of office staff and leadership
*Constant billing issues – The monthly assessments were all over the place and inconsistent.
*The person who on-boarded our family indicated that HW will coordinate travel to doctor's appointments. This turned out to be incomplete information. Staff shared that diabetes health management is provided. This of course also turned out to be non factual.
*During Facetime calls with my relative, assigned staff will come into the apartment and immediately start yelling.
*The seniors who aren’t quite great at toileting are allowed to fester in their neglect. Just walk the halls and you will experience this.
Kelly - Toured community
Assisted Living
June 3, 2021
The community is decent for the price. The staff were great to work with during the tour. The community was clean.
anonymous - Family/friend
Assisted Living
February 26, 2021
Improvements needed
The facility is disorganized with the whole billing piece and they do not have a good payment system. They never give my loved one invoices and I would call to figure it out and it is hard to get a hold of anyone. During covid there has not been any activities to keep the residents busy so they are just sitting in their rooms. My loved one tries to make the best of it, but we have not been pleased. The required documents for move in are missing many pieces and there is no timelines. Overall, I would not recommend this facility, we have been very frustrated.
anonymous - Toured community
Assisted Living
December 31, 2019
really liked facility; Marketing Director [name removed] was very helpful. This is an option.
Jerry davidson - Family/friend
Assisted Living
September 17, 2019
Do not move here.
This facility should be shut down. It is understaffed, no director (they all quit), no activity director, not enough cnas, no driver for our idle bus, no security, lots of theft, long waits when emergency buttons are pushed, no exercise classes, terrible food. Calling this assisted living is a joke.
anonymous - Toured community
Assisted Living
October 6, 2018
Very homey and well maintained.
The IL Supportive Living program seems like a wonderful idea.
This would be a great option for an elder who anticipates that they will outlive their assets.
We are looking for a more independent living program so won’t be our choice at this time.
anonymous - Family/friend
Assisted Living
August 2, 2017
Not acclimating to new environment
My mother-in-law is having a hard time acclimating to a lifestyle of downsizing from her large home to a smaller apartment. We have communicated our concern with the administrators that she is not adjusting to the environment here at Heritage Woods of Gurnee. They have tried to encourage her to come and eat her meals in the dining area and try to get her to participate with the other residents in the activities they provide. This has been really tough emotionally on my wife and sister-in-law. The community is clean and the staff is friendly enough, it just may not be a good fit. We're still trying to figure out how to proceed.
anonymous - Toured community
Assisted Living
June 22, 2017
Not A Good Experience
My father isn't doing very well since his move to this community. We have had some issues with the care staff. He has fallen a lot, and also one of the employees [Removed] from him. I do not think this is the right fit for him, and his needs.
anonymous - Family/friend
Assisted Living
April 5, 2017
Great CNA's, the rest so-so
First off, let me say that the CNA's are AMAZING! They take excellent care of the residents....no complaints there and in the end that is what was most important to our family.
The dining room is terrible. The staff in there is rude, unhappy and ignore the residents. The food is mediocre...occasionally there will be something good, but it is mostly prepared/frozen meals...often times the food is served cold or overcooked.
There have been multiple cases of bedbugs, but they do have a protocol to handle that...you can't really control what comes in when a new resident arrives - they bring it with them. There has also recently been an outbreak of a nasty virus that is sending many to area hospitals. I am concerned about how well they disinfect/clean.
Administration is so-so. there has been a bit of turnover in the last few years. There are monthly meetings with the residents to hear their feedback and complaints but unfortunately they fall on deaf ears. Very little changes.
As far as value for your money...well it's highway[Removed] - BUT it is one of the cheaper options and if your loved one is on or needs to go on Medicaid you don't have many options. My loved one has a 1-bedroom apartment which is a nice size. Large bedroom, large bathroom, lots of closets.
Activities: I would not say they have a great assortment of activities and a good number of them seem to be religious in nature...that being said, there is no diversity in the religious activities they offer, so if you identify with that particular religion there's stuff to do, but if you are of other religions, then not so much.
renewal turner - Family/friend
Assisted Living
November 17, 2015
do not send your love ones
The aides are wonderful an the nurses are nice to as for the rest pure attitude an I had to move my mother out because they have bed bugs an didn't even tell us would never refer anyone
Anonymous - Family/friend
Assisted Living
September 11, 2014
The right answer for our need
My mother-in-law has been living at Heritage Woods for almost 3 weeks now. The location is ideal, as we are only a few miles away from her. The apartment was clean and ready for her when we moved in. The maintenance man was extremely helpful in getting pictures up, etc. We are mostly happy with everything - the CNAs and everyone that assists seem very kind and helpful. Two concerns: I wish they had someone at the front desk 24/7, but they do not. Perhaps not a big issue, but it makes me wonder about security. Secondly, I stayed to eat dinner with her one evening and was concerned when one of the residents stated that the kitchen uses mostly frozen, prepackaged foods, rather than creating meals from fresh foods. I need to ask about that. Other than those two things, we are pleased.
Anonymous - Toured community
Assisted Living
August 19, 2014
If Dad wants to stay up nor...
If Dad wants to stay up north, this is where I would put him.
Liz Lambert - Family/friend
Assisted Living
July 9, 2014
Good Senior Living
The staff is very caring and positive. The building and dining room are clean and bright. The lobby And dining room are decorated for holidays and special events take place. I recommend Heritage Woods.
Loved one - Family/friend
Assisted Living
April 30, 2014
There is a problem with nursing care being administrative and not hands on with the clients
My loved one had been there about a year, and overall they did a good job with her care. The facility itself is well kept and clean, and the aides are friendly. My loved one was totally independent and only needed meds passed and help with showers. Although I had asked for showers at least twice a week, I had to constantly ask the nurse to make sure the aids did this.
Earlier this year we had an incident that was horribly handled. My loved one fell, and an xray was taken of her foot which didn't show anything. After that, the on-staff nurse did not get directly involved. Instead she acted in a more administrative role and let the aides give her feedback. My loved one kept complaining of pain in her ankle. The nurse did not ask for an order for an ankle xray. When family members called to check on the loved one, they were assured by the nurse that she was monitoring the situation. When a family member was able to look at the loved one's leg several days later, it was obvious her ankle was in fact dislocated and broken. The family member arranged for the loved one to be taken to the hospital where surgery was performed.
Anonymous - Family/friend
Assisted Living
April 19, 2014
Peace of Mind, Greatful Heart
My parents move was not anticipated, and they were not prepared for the changes in their life any more than their family. The entire staff, and I do mean entire, has made the transition to the assisted living community as pleasant and comfortable as possible. The comfor level of their care to us, and to them, is very high. It would not to be possible for us to provide the quality or amount of attention to the daily activities of their life that are now necessary. Heritage woods, and Mercedes who is our adviso from A place for Mom, have made their lifestyle possible, and given us the peace of mind knowing they are safe. And they feel safe.
They have been there since Dec. 10th, 2013. In the 4 months they have been at Heritage woods, they have met new faces, learned to be independent again, gaining confidence, feel safe in knowing medical needs are taken
care of, and Mom doesn't have to cook or clean, do laundry, or be afraid she can not take care of my Dad, and Dad cannot any longer care for Mom.
The acceptance is not easy, but we know they are where they belong, and thankfully, after 65 years, they are together.
Carol H., Grayslake, Ill. - Family/friend
Assisted Living
December 3, 2013
An excellent move for a 92 yr. old.
Due to an inevitabale reduction in my mothers' savings, we needed to seek a community that would take her, and convert her to Medicaid at the necessary time. She had been in private care for 6 years after having lived with me for 4. We worked with "A Place for Mom", who narrowed our search to about 6 providers and we narrowed it further to preferred locations for our family. Of the 3 locations we interviewed, Heritage Woods was immediately encouraging, and reassuring that she would live in the kind of environment we wanted for her. The professionalism and warmth of all staff members we met and worked with, affirmed this. Their help in getting her Medicaid approval, reduced what could have been a nightmare, to a reasonable job. She felt at home as soon as she moved in, and is quite content there. We continue to be impressed with Heritage Woods and the warm personal care of the staff and administration.
Viewing 1-17 out of 17 reviews
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Frequently Asked Questions about Heritage Woods of Gurnee
Heritage Woods of Gurnee offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Heritage Woods of Gurnee 6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (847) 623-6300 to reach a resident at Heritage Woods of Gurnee.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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