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Heritage Woods of Gurnee

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3775 Grand Ave, Gurnee, IL 60031

6.0
Review score
17 reviews
Add review
6.0
Review score
17 reviews
5 star
34%
4 star
24%
3 star
6%
2 star
18%
1 star
18%
See all reviews
7.4
Review score
701 reviews
77 facilities
For more information about senior living options:
(866) 374-4058
Heritage Woods of Gurnee
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Heritage Woods of Gurnee Aerial View of Community
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22 Floor plans available
Heritage Woods of Gurnee in google map
street view of Heritage Woods of Gurnee

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Dee
-
Family/friend
5.0
My mom has made friends and worked thru not being independent anyore
She likes living in her apartment at heritage Woods. The staff helps my mom every day. She is grateful for the nursing staff as they help her when she needs it. She has adjusted quite well to not living on her own.

About the facility
Heritage Woods of Gurnee

Heritage Woods of Gurnee in Gurnee, IL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Assisted Living

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Amenities
at Heritage Woods of Gurnee

Healthcare Services

  • Staffing & Ancillary Services
  • Diabetic Care
  • Non-Ambulatory Care
  • Incontinence Care
  • Medication Management

Meals & Dining

  • Meals Provided

Room Amenities

  • Wheelchair Accessible Showers

Community Amenities

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available

Common areas

  • Outdoor Common Areas
  • Indoor Common Areas

Services

  • Beautician

Languages spoken

  • English

Activities

  • Activities On-site
  • Devotional Activities On-Site
  • Devotional Activities Offsite
  • Activities Off-site

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Heritage Woods of Gurnee Aerial View of Community
Heritage Woods of Gurnee

3775 Grand Ave, Gurnee, IL 60031

Brookdale Hawthorn Lakes in Vernon Hills Assisted Living community exterior
Brookdale Hawthorn Lakes in Vernon Hills Assisted Living

10 East Hawthorn Parkway, Vernon Hills, IL 60061

Sunrise of Gurnee community exterior
Sunrise of Gurnee

500 North Hunt Club Road, Gurnee, IL 60031

StoryPoint Libertyville community entrance
StoryPoint Libertyville

901 Florsheim Rd, Libertyville, IL 60048

6.0
Review score
17 reviews
6.0
Review score
17 reviews
5 star
34%
4 star
24%
3 star
6%
2 star
18%
1 star
18%
9.9
Review score
65 reviews
9.9
Review score
65 reviews
5 star
59%
4 star
28%
3 star
11%
2 star
2%
1 star
0%
9.5
Review score
63 reviews
9.5
Review score
63 reviews
5 star
63%
4 star
24%
3 star
8%
2 star
2%
1 star
3%
9.3
Review score
118 reviews
9.3
Review score
118 reviews
5 star
56%
4 star
26%
3 star
14%
2 star
4%
1 star
0%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Reviews

for Heritage Woods of Gurnee

6Review score17 reviews
6.0
Review score
17 reviews
5 star
34%
4 star
24%
3 star
6%
2 star
18%
1 star
18%
Gardant Management Solutions
7.4
Review score701 reviews77 communities
Write a review
A Place for Mom has scored Heritage Woods of Gurnee with 6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heritage Woods of Gurnee has 17 reviews with an average "overall experience" of 3.3 out of 5.
Overall Rating
3.3
Cleanliness
3.6
Friendliness
3.8
Care Services
3.6
Staff
3.3
Meals & Dining
3.3
Activities
3.3
Value for Cost
3.5
A Place for Mom has scored Heritage Woods of Gurnee with 6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heritage Woods of Gurnee has 17 reviews with an average "overall experience" of 3.3 out of 5.
Parent company
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-17 of 17 reviews
Dee - Family/friend
Assisted Living
April 10, 2024
5.0
My mom has made friends and worked thru not being independent anyore
She likes living in her apartment at heritage Woods. The staff helps my mom every day. She is grateful for the nursing staff as they help her when she needs it. She has adjusted quite well to not living on her own.
Cleanliness
3
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
5
Elle G - Family/friend
Assisted Living
December 23, 2023
1.0
No Assistance in Assited Living!
A funny thing happened on move in day–another group was moving their loved one out. A man with this group sourly stated to us as they exited the place, “good luck!” Deductive reasoning indicated this family may not have had a happy time with this facility. This review is being written in fall of 2023 not even a full year after. The issues: *High turnover of office staff and leadership *Constant billing issues – The monthly assessments were all over the place and inconsistent. *The person who on-boarded our family indicated that HW will coordinate travel to doctor's appointments. This turned out to be incomplete information. Staff shared that diabetes health management is provided. This of course also turned out to be non factual. *During Facetime calls with my relative, assigned staff will come into the apartment and immediately start yelling. *The seniors who aren’t quite great at toileting are allowed to fester in their neglect. Just walk the halls and you will experience this.
Cleanliness
2
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
2
Activities
1
Value for Cost
2
Kelly - Toured community
Assisted Living
June 3, 2021
3.5
Verified Review
The community is decent for the price. The staff were great to work with during the tour. The community was clean.
Cleanliness
5
Friendliness
5
Care Services
3.5
Staff
4
Value for Cost
5
anonymous - Family/friend
Assisted Living
February 26, 2021
2.0
Verified Review
Improvements needed
The facility is disorganized with the whole billing piece and they do not have a good payment system. They never give my loved one invoices and I would call to figure it out and it is hard to get a hold of anyone. During covid there has not been any activities to keep the residents busy so they are just sitting in their rooms. My loved one tries to make the best of it, but we have not been pleased. The required documents for move in are missing many pieces and there is no timelines. Overall, I would not recommend this facility, we have been very frustrated.
Cleanliness
4
Friendliness
4
Care Services
3
Meals & Dining
5
Activities
0.5
anonymous - Toured community
Assisted Living
December 31, 2019
4.0
really liked facility; Marketing Director [name removed] was very helpful. This is an option.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Jerry davidson - Family/friend
Assisted Living
September 17, 2019
1.0
Do not move here.
This facility should be shut down. It is understaffed, no director (they all quit), no activity director, not enough cnas, no driver for our idle bus, no security, lots of theft, long waits when emergency buttons are pushed, no exercise classes, terrible food. Calling this assisted living is a joke.
Cleanliness
3
Friendliness
1.5
Value for Cost
1
Care Services
1
Activities
1
anonymous - Toured community
Assisted Living
October 6, 2018
4.0
Very homey and well maintained. The IL Supportive Living program seems like a wonderful idea. This would be a great option for an elder who anticipates that they will outlive their assets. We are looking for a more independent living program so won’t be our choice at this time.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Assisted Living
August 2, 2017
5.0
Verified Review
Not acclimating to new environment
My mother-in-law is having a hard time acclimating to a lifestyle of downsizing from her large home to a smaller apartment. We have communicated our concern with the administrators that she is not adjusting to the environment here at Heritage Woods of Gurnee. They have tried to encourage her to come and eat her meals in the dining area and try to get her to participate with the other residents in the activities they provide. This has been really tough emotionally on my wife and sister-in-law. The community is clean and the staff is friendly enough, it just may not be a good fit. We're still trying to figure out how to proceed.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Assisted Living
June 22, 2017
2.0
Verified Review
Not A Good Experience
My father isn't doing very well since his move to this community. We have had some issues with the care staff. He has fallen a lot, and also one of the employees [Removed] from him. I do not think this is the right fit for him, and his needs.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
anonymous - Family/friend
Assisted Living
April 5, 2017
3.0
Great CNA's, the rest so-so
First off, let me say that the CNA's are AMAZING! They take excellent care of the residents....no complaints there and in the end that is what was most important to our family. The dining room is terrible. The staff in there is rude, unhappy and ignore the residents. The food is mediocre...occasionally there will be something good, but it is mostly prepared/frozen meals...often times the food is served cold or overcooked. There have been multiple cases of bedbugs, but they do have a protocol to handle that...you can't really control what comes in when a new resident arrives - they bring it with them. There has also recently been an outbreak of a nasty virus that is sending many to area hospitals. I am concerned about how well they disinfect/clean. Administration is so-so. there has been a bit of turnover in the last few years. There are monthly meetings with the residents to hear their feedback and complaints but unfortunately they fall on deaf ears. Very little changes. As far as value for your money...well it's highway[Removed] - BUT it is one of the cheaper options and if your loved one is on or needs to go on Medicaid you don't have many options. My loved one has a 1-bedroom apartment which is a nice size. Large bedroom, large bathroom, lots of closets. Activities: I would not say they have a great assortment of activities and a good number of them seem to be religious in nature...that being said, there is no diversity in the religious activities they offer, so if you identify with that particular religion there's stuff to do, but if you are of other religions, then not so much.
Cleanliness
3
Friendliness
3.5
Value for Cost
3
Care Services
5
Activities
3
renewal turner - Family/friend
Assisted Living
November 17, 2015
0.5
do not send your love ones
The aides are wonderful an the nurses are nice to as for the rest pure attitude an I had to move my mother out because they have bed bugs an didn't even tell us would never refer anyone
Cleanliness
0.5
Friendliness
4
Value for Cost
0.5
Care Services
4
Activities
0.5
Anonymous - Family/friend
Assisted Living
September 11, 2014
4.5
Verified Review
The right answer for our need
My mother-in-law has been living at Heritage Woods for almost 3 weeks now. The location is ideal, as we are only a few miles away from her. The apartment was clean and ready for her when we moved in. The maintenance man was extremely helpful in getting pictures up, etc. We are mostly happy with everything - the CNAs and everyone that assists seem very kind and helpful. Two concerns: I wish they had someone at the front desk 24/7, but they do not. Perhaps not a big issue, but it makes me wonder about security. Secondly, I stayed to eat dinner with her one evening and was concerned when one of the residents stated that the kitchen uses mostly frozen, prepackaged foods, rather than creating meals from fresh foods. I need to ask about that. Other than those two things, we are pleased.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Anonymous - Toured community
Assisted Living
August 19, 2014
5.0
Verified Review
If Dad wants to stay up nor...
If Dad wants to stay up north, this is where I would put him.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Liz Lambert - Family/friend
Assisted Living
July 9, 2014
3.5
Good Senior Living
The staff is very caring and positive. The building and dining room are clean and bright. The lobby And dining room are decorated for holidays and special events take place. I recommend Heritage Woods.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Loved one - Family/friend
Assisted Living
April 30, 2014
2.0
Verified Review
There is a problem with nursing care being administrative and not hands on with the clients
My loved one had been there about a year, and overall they did a good job with her care. The facility itself is well kept and clean, and the aides are friendly. My loved one was totally independent and only needed meds passed and help with showers. Although I had asked for showers at least twice a week, I had to constantly ask the nurse to make sure the aids did this. Earlier this year we had an incident that was horribly handled. My loved one fell, and an xray was taken of her foot which didn't show anything. After that, the on-staff nurse did not get directly involved. Instead she acted in a more administrative role and let the aides give her feedback. My loved one kept complaining of pain in her ankle. The nurse did not ask for an order for an ankle xray. When family members called to check on the loved one, they were assured by the nurse that she was monitoring the situation. When a family member was able to look at the loved one's leg several days later, it was obvious her ankle was in fact dislocated and broken. The family member arranged for the loved one to be taken to the hospital where surgery was performed.
Cleanliness
3
Friendliness
3
Value for Cost
2
Care Services
1
Activities
3
Anonymous - Family/friend
Assisted Living
April 19, 2014
5.0
Verified Review
Peace of Mind, Greatful Heart
My parents move was not anticipated, and they were not prepared for the changes in their life any more than their family. The entire staff, and I do mean entire, has made the transition to the assisted living community as pleasant and comfortable as possible. The comfor level of their care to us, and to them, is very high. It would not to be possible for us to provide the quality or amount of attention to the daily activities of their life that are now necessary. Heritage woods, and Mercedes who is our adviso from A place for Mom, have made their lifestyle possible, and given us the peace of mind knowing they are safe. And they feel safe. They have been there since Dec. 10th, 2013. In the 4 months they have been at Heritage woods, they have met new faces, learned to be independent again, gaining confidence, feel safe in knowing medical needs are taken care of, and Mom doesn't have to cook or clean, do laundry, or be afraid she can not take care of my Dad, and Dad cannot any longer care for Mom. The acceptance is not easy, but we know they are where they belong, and thankfully, after 65 years, they are together.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Carol H., Grayslake, Ill. - Family/friend
Assisted Living
December 3, 2013
5.0
Verified Review
An excellent move for a 92 yr. old.
Due to an inevitabale reduction in my mothers' savings, we needed to seek a community that would take her, and convert her to Medicaid at the necessary time. She had been in private care for 6 years after having lived with me for 4. We worked with "A Place for Mom", who narrowed our search to about 6 providers and we narrowed it further to preferred locations for our family. Of the 3 locations we interviewed, Heritage Woods was immediately encouraging, and reassuring that she would live in the kind of environment we wanted for her. The professionalism and warmth of all staff members we met and worked with, affirmed this. Their help in getting her Medicaid approval, reduced what could have been a nightmare, to a reasonable job. She felt at home as soon as she moved in, and is quite content there. We continue to be impressed with Heritage Woods and the warm personal care of the staff and administration.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-17 out of 17 reviews

Neighborhoods
around Heritage Woods of Gurnee

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Frequently Asked Questions
about Heritage Woods of Gurnee

Heritage Woods of Gurnee offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Heritage Woods of Gurnee 6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (847) 623-6300 to reach a resident at Heritage Woods of Gurnee.

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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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