Arbor Terrace Hamilton Mill

I would recommend you check in to the community and see if it would be the right fit for your loved one. It is a really nice community. They have a lot of activities for the residents to choose from to participate in. They have celebrations, outings, games, and more as some activities available. My loved one is really enjoying breakfast. If the resident doesn't feel like eating in the dining room, they can call down and have the meal ready to be picked up for to go to eat in their room. There is a full kitchen and washer and dryer in the apartment for the residents to use. The only thing that is not included in the monthly fee is cable. The resident does have the option to opt in for this for an additional fee.

I first looked at Arbor Terrace Hamilton Mill back in 2016 and I loved it and was eager for my parents to move in. Unfortunately they did not have independent living at the time and they were not ready for assisted living. Once we got everything figured out and they offered independent living, we knew this was the place. Everyone is very personable, helpful, and they are on top of any issues if things comes up. My parents have said a few things about the dining experience. They have said sometimes the food is way too spicy or too rich. They really like the main chef though, he comes out and talks to the residents to get feedback which is wonderful. We would like to give a shout out to [name removed] the waitress. She puts up with a lot and is a real gem. They love everything about the facility really. There are plenty of activities provided and we really like [name removed] the activities director who has come on. We now get information on what is going on and I really appreciate that. The staff have all been just awesome to my parents. I really have no negatives about the facility and would highly recommend them to others and actually already have.

Our family had an in person tour and we had a wonderful experience we thought it was a great community

We had a really great tour experience with Arbor Terrace and liked what we saw and what they offered. For us, it just came down to the location.

For me the tour gets a 2 because it was not going to work out for my needs. There are cottages for independent living but they are far away from everything. You have to drive to go eat, to go to activities, etc. It is just far away from everything. They also did not have a lot of handicap parking spaces available.

The tour was good and the community is great with a lot of friendly people. Overall, it just boiled down to the location, as it was not close enough to the medical road. I would have also been further from family.

Arbor Terrace knows how to handle individuals who have some memory loss. When they did the assessment they saw that and let us know that all of their staff are trained properly. When we toured with them, they were not trying to sell the facility itself, they actually seemed to care more about the individual and what they need. They have activities going all the time, they are always keep her busy. I have seen some of the food she gets and it does not look great, she is not a picky eater and she barely eats. The variety is fine, but the quality of the food and the portion sizes need improvement. I would definitely recommend them to others looking.

The staff is all very attentive, cheerful, and helpful. The facility is beautiful and always clean. Mom has made so many friends and she loves her apartment.

Just didn't feel right for mom. A little pricey for us right now.

It would be okay if it was right for you and your age. Most of the residents were more immobile and negative. The food was good, and the breakfast were very good. The dinner and lunches were good and you always have an option of soup and salad. The food was served nicely. They even had china plates and goblets. This was a newer community and high-end rooms available for the residents.

This is the place to be if you want a community of interesting residents who enjoy many activities that will help you keep safe, engaged and healthy. My dog Lucy loves it as well. Staff members work here only if they have a strong commitment to excellent service and fulfill the company expectation of kindness, friendliness, and, as a bonus, possess a great sense of humor. Most of us don't just love getting old, but the staff and the residents have make it a rich experience for me and have relieved burdens on family members. We have been kept safe as the pandemic rages. Residents have interacted with grace and managed to see some humor in our "social isolation" or social distancing. Look around, see them all. but if you don't choose here, you are in the wrong place!!!

My mother moved in less than a month ago and eats peanut butter and crackers because the food is terrible Arbor has always been known for good food something’s wrong they don’t even offer what she orders and substitute because they ran out this is unheard of

I would strongly recommend it. I am impressed about the community. The staff seems to be conscientious, it looks great and seems great. They are on lock down due to COVID currently. My loved one is in a studio apartment, which is what she needed and can manage it well.

One thing we really liked about this community at first was how clean it was, and the overall friendliness of the staff. We were extremely impressed with how knowledgeable and understanding the staff was with patients with dementia. The room sizes at Arbor Terrace are nice, the food is pretty good but could use more of a variety,

No place is perfect. Arbor Terrace is better than most. They need more help in the memory care neighborhood. The day shift has the better all around caregivers. My recommendation would be that all caregivers on the memory care unit be given the virtual tour. I think it would help them understand what the patients are fighting everyday to function.

This meeting and tour were great. The people and facility are wonderful, but probably more than we need at this point I could not meet with [Removed] as she had prior appointments. So after Christmas I will try to set that up. I am also anxious to speak [Removed] Thank you for your help, [removed]. Have a Merry Christmas ??.[Removed]

We liked the community when we toured with them. It looked like a nice place. We would have liked to see my brother here but he was not accepted, they are not capable of providing a 2 person assist.However, we did not get a courtesy call about not being accepted. The advisor from A Place For Mom told me about my brother's assessment.

This looked like a clean community when we visited. The people we met were nice. They did seem to offer a lot of activities and they allow pets. This community was a lot larger than what we were looking for in a community.

My dad spent one month in respite care in the Bridges program at Arbor Terrace Hamilton Mill. I was under pressure to find an appropriate place for him after a hospital stay. When I called AT and spoke with a very kind sales specialist, I knew it was the one! The community was beautiful, inviting and clean. The entire staff was extremely friendly, helpful and respectful. The Resident Care Director was amazing! She was always cheerful, engaged, eager and willing to answer questions and bring resolutions. Although I desired for my dad to stay at AT permanently, he chose another assisted living community closer to his home. I would recommend Arbor Terrace Hamilton Mill without reservation to any person or family seeking an assisted living community!