Arbor Terrace Hamilton Mill

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It would be okay if it was right for you and your age. Most of the residents were more immobile and negative. The food was good, and the breakfast were very good. The dinner and lunches were good and you always have an option of soup and salad. The food was served nicely. They even had china plates and goblets. This was a newer community and high-end rooms available for the residents.

This is the place to be if you want a community of interesting residents who enjoy many activities that will help you keep safe, engaged and healthy. My dog Lucy loves it as well. Staff members work here only if they have a strong commitment to excellent service and fulfill the company expectation of kindness, friendliness, and, as a bonus, possess a great sense of humor. Most of us don't just love getting old, but the staff and the residents have make it a rich experience for me and have relieved burdens on family members. We have been kept safe as the pandemic rages. Residents have interacted with grace and managed to see some humor in our "social isolation" or social distancing. Look around, see them all. but if you don't choose here, you are in the wrong place!!!

My mother moved in less than a month ago and eats peanut butter and crackers because the food is terrible Arbor has always been known for good food something’s wrong they don’t even offer what she orders and substitute because they ran out this is unheard of

I would strongly recommend it. I am impressed about the community. The staff seems to be conscientious, it looks great and seems great. They are on lock down due to COVID currently. My loved one is in a studio apartment, which is what she needed and can manage it well.

One thing we really liked about this community at first was how clean it was, and the overall friendliness of the staff. We were extremely impressed with how knowledgeable and understanding the staff was with patients with dementia. The room sizes at Arbor Terrace are nice, the food is pretty good but could use more of a variety,

No place is perfect. Arbor Terrace is better than most. They need more help in the memory care neighborhood. The day shift has the better all around caregivers. My recommendation would be that all caregivers on the memory care unit be given the virtual tour. I think it would help them understand what the patients are fighting everyday to function.

This meeting and tour were great. The people and facility are wonderful, but probably more than we need at this point I could not meet with [Removed] as she had prior appointments. So after Christmas I will try to set that up. I am also anxious to speak [Removed] Thank you for your help, [removed]. Have a Merry Christmas ??.[Removed]

We liked the community when we toured with them. It looked like a nice place. We would have liked to see my brother here but he was not accepted, they are not capable of providing a 2 person assist.However, we did not get a courtesy call about not being accepted. The advisor from A Place For Mom told me about my brother's assessment.

This looked like a clean community when we visited. The people we met were nice. They did seem to offer a lot of activities and they allow pets. This community was a lot larger than what we were looking for in a community.