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Arbor Terrace Hamilton Mill is an excellent community all the way around. I could not be happier. The staff members are excellent. The facility is pristine. My brother is very happy there. I had lunch there the other day and the good was great. Based on the experience we have had so far, we would absolutely recommend this community to other families.... Read more
Arbor Terrace Hamilton Mill offers multiple levels of care and can accommodate a wide-range of fluctuating health and medical needs, including memory care. Our community is designed to cater to seniors with an array of diverse interests, varying personal preferences, ability levels, and care needs. Our professional staff does everything in their power to create a safe, secure, and homelike atmosphere. Our campus offers many senior living spaces designed to comfort and entertain. Whether you want to grab a coffee and a good book and lounge in our library, or take a stroll around our professionally landscaped garden—you have the ability to customize your day!
Promoting mental, physical, and spiritual health is important to us. We encourage residents to sign up for our exercise classes or work out in our fitness center. For residents who’ve dealt with a recent illness, we have onsite therapy and several rehabilitative partnerships, which are available to provide guidance and assistance. Additional amenities and services include:
We offer a variety of versatile floor plans to fit every resident’s need, style, and preference. Contact A...
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Learn more about the Best of Senior Living awards and this year’s winners. See all 2023 award winners.
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Review Score
31 reviewsOut of 10
5 star
68%
4 star
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2 star
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1 star
7%
A Place for Mom has scored Arbor Terrace Hamilton Mill with 9.5 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Arbor Terrace Hamilton Mill has 31 reviews with an average "overall experience" of 4.3 out of 5.
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Arbor Terrace Hamilton Mill is an excellent community all the way around. I could not be happier. The staff members are excellent. The facility is pristine. My brother is very happy there. I had lunch there the other day and the good was great. Based on the experience we have had so far, we would absolutely recommend this community to other families.
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Response from Arbor Terrace Hamilton Mill
May 8, 2023Hi Jan, thank you so much for your positive comments about Arbor Terrace Hamilton Mill! We hope you have a great day!
They have done very well - I would highly recommend it. It's a very good place for somebody who needs help. Sometimes the language barrier with the caregivers is a little tough (for someone of my age to hear and understand), but they're very willing to help. And overall I would recommend Arbor Terrace.
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Response from Arbor Terrace Hamilton Mill
December 9, 2022Thank you so much for your positive comments about Arbor Terrace Hamilton Mill! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The food is okay. We picked this community, because it was better suited for my loved one, it's quieter, and it was more age appropriate. It's a very safe location and it's super clean. The dining room area lost the chef, and sometimes it's too much salt on the food. Sometimes everything offered on the menu, is often not available for the residents. I would recommend to other families. It's a nice place, and they take really good care of the community.
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Response from Arbor Terrace Hamilton Mill
November 14, 2022Thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace Hamilton Mill! Please don't hesitate to reach out if there's anything additional we can do for your family.
Was a very welcoming tour, very clean and inviting. In the end we chose one that was a better fit for our family.
Response from Arbor Terrace Hamilton Mill
September 9, 2022We appreciate your positive review about your experience with us! We do hope we can be of assistance in the future. Take care!
I would recommend you check in to the community and see if it would be the right fit for your loved one. It is a really nice community. They have a lot of activities for the residents to choose from to participate in. They have celebrations, outings, games, and more as some activities available. My loved one is really enjoying breakfast. If the resident doesn't feel like eating in the dining room, they can call down and have the meal ready to be picked up for to go to eat in their room. There is a full kitchen and washer and dryer in the apartment for the residents to use. The only thing that is not included in the monthly fee is cable. The resident does have the option to opt in for this for an additional fee.
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Response from Arbor Terrace Hamilton Mill
June 23, 2022Joy, thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace Hamilton Mill!
I first looked at Arbor Terrace Hamilton Mill back in 2016 and I loved it and was eager for my parents to move in. Unfortunately they did not have independent living at the time and they were not ready for assisted living. Once we got everything figured out and they offered independent living, we knew this was the place. Everyone is very personable, helpful, and they are on top of any issues if things comes up. My parents have said a few things about the dining experience. They have said sometimes the food is way too spicy or too rich. They really like the main chef though, he comes out and talks to the residents to get feedback which is wonderful. We would like to give a shout out to [name removed] the waitress. She puts up with a lot and is a real gem. They love everything about the facility really. There are plenty of activities provided and we really like [name removed] the activities director who has come on. We now get information on what is going on and I really appreciate that. The staff have all been just awesome to my parents. I really have no negatives about the facility and would highly recommend them to others and actually already have.
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Our family had an in person tour and we had a wonderful experience we thought it was a great community
Response from Arbor Terrace Hamilton Mill
April 27, 2022Thank you for taking the time to leave a review for us at Arbor Terrace Hamilton Mill. We're happy you enjoyed your tour! Please let us know if there is anything else we can do for you or any other questions we can answer; we are more than happy to help!
We had a really great tour experience with Arbor Terrace and liked what we saw and what they offered. For us, it just came down to the location.
For me the tour gets a 2 because it was not going to work out for my needs. There are cottages for independent living but they are far away from everything. You have to drive to go eat, to go to activities, etc. It is just far away from everything. They also did not have a lot of handicap parking spaces available.
Response from Arbor Terrace Hamilton Mill
March 23, 2022We truly appreciate your honest feedback. If there are any other questions we can answer, or if you are willing to give us another chance, please reach out to us at (770) 999-0421 to speak to our Executive Director directly.
The tour was good and the community is great with a lot of friendly people. Overall, it just boiled down to the location, as it was not close enough to the medical road. I would have also been further from family.
Response from Arbor Terrace Hamilton Mill
February 22, 2022We appreciate your positive review about your visit! Please don't hesitate to reach out if we can be of service in the future!
Arbor Terrace knows how to handle individuals who have some memory loss. When they did the assessment they saw that and let us know that all of their staff are trained properly. When we toured with them, they were not trying to sell the facility itself, they actually seemed to care more about the individual and what they need. They have activities going all the time, they are always keep her busy. I have seen some of the food she gets and it does not look great, she is not a picky eater and she barely eats. The variety is fine, but the quality of the food and the portion sizes need improvement. I would definitely recommend them to others looking.
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Response from Arbor Terrace Hamilton Mill
February 22, 2022We appreciate your positive review about your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!
The staff is all very attentive, cheerful, and helpful. The facility is beautiful and always clean. Mom has made so many friends and she loves her apartment.
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Response from Arbor Terrace Hamilton Mill
December 5, 2021Hi Sarina, We're happy you found our staff to be so supportive during your mom's experience here at Arbor Terrace Hamilton Mill. Thank you for the kind review, and please let us know if there's anything else we can do for your family. We're happy to help!
Just didn't feel right for mom. A little pricey for us right now.
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Response from Arbor Terrace Hamilton Mill
December 17, 2021Thank you for taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
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Response from Arbor Terrace Hamilton Mill
December 17, 2021Thank you for the high star rating and have a wonderful day!
It would be okay if it was right for you and your age. Most of the residents were more immobile and negative. The food was good, and the breakfast were very good. The dinner and lunches were good and you always have an option of soup and salad. The food was served nicely. They even had china plates and goblets. This was a newer community and high-end rooms available for the residents.
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Response from Arbor Terrace Hamilton Mill
December 17, 2021Hi Vann J, Thank you for sharing this feedback with us! Please don't hesitate to reach out if there's anything additional we can do for you.
This is the place to be if you want a community of interesting residents who enjoy many activities that will help you keep safe, engaged and healthy. My dog Lucy loves it as well. Staff members work here only if they have a strong commitment to excellent service and fulfill the company expectation of kindness, friendliness, and, as a bonus, possess a great sense of humor. Most of us don't just love getting old, but the staff and the residents have make it a rich experience for me and have relieved burdens on family members. We have been kept safe as the pandemic rages. Residents have interacted with grace and managed to see some humor in our "social isolation" or social distancing. Look around, see them all. but if you don't choose here, you are in the wrong place!!!
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Response from Arbor Terrace Hamilton Mill
December 20, 2021Mary O, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review. Have a great day!
My mother moved in less than a month ago and eats peanut butter and crackers because the food is terrible Arbor has always been known for good food something’s wrong they don’t even offer what she orders and substitute because they ran out this is unheard of
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I would strongly recommend it. I am impressed about the community. The staff seems to be conscientious, it looks great and seems great. They are on lock down due to COVID currently. My loved one is in a studio apartment, which is what she needed and can manage it well.
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Response from Arbor Terrace Hamilton Mill
December 5, 2021Hello Allan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything and have a wonderful day!
One thing we really liked about this community at first was how clean it was, and the overall friendliness of the staff. We were extremely impressed with how knowledgeable and understanding the staff was with patients with dementia. The room sizes at Arbor Terrace are nice, the food is pretty good but could use more of a variety,
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Response from Arbor Terrace Hamilton Mill
December 5, 2021Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything and have a wonderful day.
No place is perfect. Arbor Terrace is better than most. They need more help in the memory care neighborhood. The day shift has the better all around caregivers. My recommendation would be that all caregivers on the memory care unit be given the virtual tour. I think it would help them understand what the patients are fighting everyday to function.
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Response from Arbor Terrace Hamilton Mill
July 24, 2019Hello! Thanks for the review. That's a great idea. Thanks, again!
See what the neighborhood has to offer and what’s nearby:
Arbor Terrace Hamilton Mill offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Arbor Terrace Hamilton Mill 9.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (770) 999-0421 to reach a resident at Arbor Terrace Hamilton Mill.
To reach a resident at Arbor Terrace Hamilton Mill call: (770) 999-0421
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.