Arbor Terrace Hamilton Mill

Arbor Terrace Hamilton Mill is an excellent community all the way around. I could not be happier. The staff members are excellent. The facility is pristine. My brother is very happy there. I had lunch there the other day and the good was great. Based on the experience we have had so far, we would absolutely recommend this community to other families.

They have done very well - I would highly recommend it. It's a very good place for somebody who needs help. Sometimes the language barrier with the caregivers is a little tough (for someone of my age to hear and understand), but they're very willing to help. And overall I would recommend Arbor Terrace.

The food is okay. We picked this community, because it was better suited for my loved one, it's quieter, and it was more age appropriate. It's a very safe location and it's super clean. The dining room area lost the chef, and sometimes it's too much salt on the food. Sometimes everything offered on the menu, is often not available for the residents. I would recommend to other families. It's a nice place, and they take really good care of the community.

Was a very welcoming tour, very clean and inviting. In the end we chose one that was a better fit for our family.

I would recommend you check in to the community and see if it would be the right fit for your loved one. It is a really nice community. They have a lot of activities for the residents to choose from to participate in. They have celebrations, outings, games, and more as some activities available. My loved one is really enjoying breakfast. If the resident doesn't feel like eating in the dining room, they can call down and have the meal ready to be picked up for to go to eat in their room. There is a full kitchen and washer and dryer in the apartment for the residents to use. The only thing that is not included in the monthly fee is cable. The resident does have the option to opt in for this for an additional fee.

I first looked at Arbor Terrace Hamilton Mill back in 2016 and I loved it and was eager for my parents to move in. Unfortunately they did not have independent living at the time and they were not ready for assisted living. Once we got everything figured out and they offered independent living, we knew this was the place. Everyone is very personable, helpful, and they are on top of any issues if things comes up. My parents have said a few things about the dining experience. They have said sometimes the food is way too spicy or too rich. They really like the main chef though, he comes out and talks to the residents to get feedback which is wonderful. We would like to give a shout out to [name removed] the waitress. She puts up with a lot and is a real gem. They love everything about the facility really. There are plenty of activities provided and we really like [name removed] the activities director who has come on. We now get information on what is going on and I really appreciate that. The staff have all been just awesome to my parents. I really have no negatives about the facility and would highly recommend them to others and actually already have.

Our family had an in person tour and we had a wonderful experience we thought it was a great community

We had a really great tour experience with Arbor Terrace and liked what we saw and what they offered. For us, it just came down to the location.

For me the tour gets a 2 because it was not going to work out for my needs. There are cottages for independent living but they are far away from everything. You have to drive to go eat, to go to activities, etc. It is just far away from everything. They also did not have a lot of handicap parking spaces available.

The tour was good and the community is great with a lot of friendly people. Overall, it just boiled down to the location, as it was not close enough to the medical road. I would have also been further from family.

Arbor Terrace knows how to handle individuals who have some memory loss. When they did the assessment they saw that and let us know that all of their staff are trained properly. When we toured with them, they were not trying to sell the facility itself, they actually seemed to care more about the individual and what they need. They have activities going all the time, they are always keep her busy. I have seen some of the food she gets and it does not look great, she is not a picky eater and she barely eats. The variety is fine, but the quality of the food and the portion sizes need improvement. I would definitely recommend them to others looking.

The staff is all very attentive, cheerful, and helpful. The facility is beautiful and always clean. Mom has made so many friends and she loves her apartment.

Just didn't feel right for mom. A little pricey for us right now.

It would be okay if it was right for you and your age. Most of the residents were more immobile and negative. The food was good, and the breakfast were very good. The dinner and lunches were good and you always have an option of soup and salad. The food was served nicely. They even had china plates and goblets. This was a newer community and high-end rooms available for the residents.

This is the place to be if you want a community of interesting residents who enjoy many activities that will help you keep safe, engaged and healthy. My dog Lucy loves it as well. Staff members work here only if they have a strong commitment to excellent service and fulfill the company expectation of kindness, friendliness, and, as a bonus, possess a great sense of humor. Most of us don't just love getting old, but the staff and the residents have make it a rich experience for me and have relieved burdens on family members. We have been kept safe as the pandemic rages. Residents have interacted with grace and managed to see some humor in our "social isolation" or social distancing. Look around, see them all. but if you don't choose here, you are in the wrong place!!!

My mother moved in less than a month ago and eats peanut butter and crackers because the food is terrible Arbor has always been known for good food something’s wrong they don’t even offer what she orders and substitute because they ran out this is unheard of

I would strongly recommend it. I am impressed about the community. The staff seems to be conscientious, it looks great and seems great. They are on lock down due to COVID currently. My loved one is in a studio apartment, which is what she needed and can manage it well.

One thing we really liked about this community at first was how clean it was, and the overall friendliness of the staff. We were extremely impressed with how knowledgeable and understanding the staff was with patients with dementia. The room sizes at Arbor Terrace are nice, the food is pretty good but could use more of a variety,

No place is perfect. Arbor Terrace is better than most. They need more help in the memory care neighborhood. The day shift has the better all around caregivers. My recommendation would be that all caregivers on the memory care unit be given the virtual tour. I think it would help them understand what the patients are fighting everyday to function.