Canterfield of Jacksonville

Not only is this Facility Clean and Beautiful, it has caring staff. They go out of their way to help residents and family. They assist in transport to Appts which is a help because we own trucks and Our Dad can’t get in them, free of charge. They have activities for the residents and they are 5 minutes from Walmart. They do an excellent job on the residents laundry. I would recommend them highly.

Our mom moved here from an independent living apartment in Gainesville to be closer to me. We loved visiting her, staff were always friendly. Mom enjoyed her stay here. When her dementia worsened, she moved into the Memory Care unit and received excellent care. No place is ever going to be perfect and staffing shortages are everywhere in this industry, but we always felt she was cared for with love and dignity. If you are looking for a place for your loved one, I would highly recommend you look here. Mom passed last month and I miss her terribly but I also miss going to visit with her Canterfield family. We couldn't have found a better place for her to live.

Nothing is what it seems at Canterfield of Clay. The price they quote you at is by far the bottom line. They charge you for EVERYTHING! Cant make it to the dinning room THEY CHARGE YOU! 1 mile over on medical appt. THEY CHARGE YOU! Need a little more asst from staff THEY CHARGE YOU! They try to drain you bank account IMMEDIATELY after moving in. The staff is young and childish. They consistently play at night throughout the halls LOUDLY and are never available when needed. The food is by far the worst! You never know for certain what the soup of the day is let alone what the meals are. Terrible job posting daily meals. Dont get sucked into having you life savings sucked out of you by these volutures!

My best day was when my mother said "I really like being here....they take good care of me"...then I new I had made the right choice. Thank you for making your residents care a priority. Mom is content and well cared for and that gives me peace of mind. Thank you all for loving my mom too.

Apartments are much smaller than we could accept.

This is not what was advertised and what we signed a contract for. It is a brand new place so I'm going to give them a chance to fix things. Nothing is functioning the way its supposed to. They have a spas and that has never worked. They have a beauty salon but no beautician. They have an exercise room that they keep locked and are told we can't use unless we have supervision. Which there is no staff they cut back on the staff because there aren't enough residents yet. They told us they had restaurant style set up for the meals and they had a Veterans Day banquet and we got all the leftovers from that for a week. And they don't have any options. They had a gazebo and the hurricane ruined it and still haven't replaced it. So all the residents sit out front in wheelchairs and in gowns, Not a good first impression for visitors. I would expect better hygiene for all the residents. It is a beautiful place I just hope what was advertised come out soon. Feels like a nursing home and its not.

My loved one was moved into the memory care section of the facility and I can say that they are getting the appropriate amount of care. The staff is knowledgeable and they know what they are doing. Their doctor comes by once a week to give my loved one checkup and they receive physical therapy. They do a good job keeping the facility nice and neat. Housekeeping assists with the resident’s laundry once a week and frequently takes out the trash. The activities are posted on a calendar to let everyone know what is going on. There is bingo, my loved one has gone to church, and they have bus trips for planned outings. Every Friday there is a happy hour where tenants can drink beer and cocktails. The only drawback I would say about this place is their telephone situation. They have a voice coverage message on their phone line from 8:00am to 8:30pm. After the message plays, the most you can do is just leave a voicemail. This is concerning because what if there is an emergency. Aside from this, the facility is very nice.

Canterfield of Clay County is a beautiful, brand new community. We were able to move my mother in right before the hurricane, and we found the staff to be more than accommodating. They were very helpful, quick to act and follow up, and very caring. My mother wasn’t eating very well before she moved there, but she enjoyed the food at Canterfield, and was eating much better there. I would highly recommend this community to others.