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Heathwood Assisted Living and Memory Care

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815 Hopkins Rd, Williamsville, NY 14221

8.0
Review score
15 reviews
Add review
8.0
Review score
15 reviews
5 star
46%
4 star
27%
3 star
0%
2 star
0%
1 star
27%
See all reviews
For more information about senior living options:
(866) 374-4058
Heathwood Assisted Living and Memory Care
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Heathwood Assisted Living and Memory Care community exterior
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55 Floor plans available
Heathwood Assisted Living and Memory Care in google map
street view of Heathwood Assisted Living and Memory Care

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Anonymous
-
Family/friend
4.0
Our families experience
Based on the experience our family has had, this community could improve on updating the décor, it just looks dated. However, the best part is that it is 5 minutes away from my house. We would recommend this community to other families who may need a place for their loved ones

About the facility
Heathwood Assisted Living and Memory Care

Heathwood Assisted Living and Memory Care delivers a fulfilling retirement experience at its senior living community in Williamsville, New York. Shaded outdoor seating and walking paths make it easy to enjoy the community’s beautiful campus. Indoor common areas provide relaxing spaces to unwind in the comfortable couches or gather around the piano with friends.

The community offers assisted living, memory care services, and respite care. Trained caregivers are available to provide assistance with activities of daily living, around-the-clock nursing supervision, and medication management. The community offers studio, one-bedroom, and two-bedroom living options, as well as wheelchair-accessible showers. Residents can delight in amenities such as restaurant-style dining, beauty and barber services, and housekeeping services.

The area offers ample shopping to satisfy all tastes and budgets at Eastgate Plaza, Boulevard Mall, and the Boulevard South District. Nearby dining ranges from Greek, Japanese, and Italian cuisine to seafood. Popular nearby attractions include Buffalo Museum of Science, Cave of the Winds, and Amherst State Park. Top-notch medical care is less than 5 miles away at Millard Fillmore Suburban Hospital, and Buffalo Niagara International Airport is about a 15-minute drive from the community.

State Licensing Information

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Senior living options offered

Assisted Living

Memory Care

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Amenities
at Heathwood Assisted Living and Memory Care

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Special Dining Programs
  • Professional Chef
  • Guest Meals
  • Restaurant Style Dining
  • Low / No Sodium
  • Room Service
  • Meals Provided

Room Amenities

  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Ground Floor Units
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Air Conditioned
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking
  • Transportation at Cost

Common areas

  • Outdoor Common Areas
  • Indoor Common Areas
  • Central Fireplace
  • Beauty Salon
  • Computer or Media Center
  • Library
  • TV Lounge
  • Meeting Room
  • Outside Patio
  • Barber Shop

Recreational areas

  • Billiards Lounge
  • Piano or Organ
  • Raised Garden Beds
  • Movie or Theater Room
  • Arts and Crafts Center
  • Jacuzzi

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping

Languages spoken

  • English

Activities

  • Light Therapy Programs
  • Catholic Services
  • Happy Hour
  • Live Musical Performances
  • Protestant Services
  • Pet-focused Programs
  • Other Religious Services
  • Cooking Classes
  • Activities Off-site
  • Sensory-based Programs
  • Gardening Club
  • Devotional Activities On-Site
  • Live Dance or Theater Performances
  • Birthday Parties
  • Art Classes
  • Yoga / Chair Yoga
  • Community Service Programs
  • Brain fitness / Dakim
  • Activities On-site
  • Stretching Classes
  • Live Well Programs
  • Holiday Parties
  • Wii Bowling
  • Trivia Games
  • Devotional Activities Offsite
  • Forever Fit
  • Day Trips and Outings
  • Educational Speakers / Life Long Learning
  • BBQs or Picnics
  • Intergenerational Programs
  • Tai Chi
  • Visiting Chaplain or Priest

Compare

Heathwood Assisted Living and Memory Care community exterior
Heathwood Assisted Living and Memory Care

815 Hopkins Rd, Williamsville, NY 14221

Brookdale Kenmore
Brookdale Kenmore

2971 Delaware Avenue, Kenmore, NY 14217

The Amberleigh
The Amberleigh

2330 Maple Road, Williamsville, NY 14221

Brookdale Williamsville
Brookdale Williamsville

6076 Main Street, Williamsville, NY 14221

8.0
Review score
15 reviews
8.0
Review score
15 reviews
5 star
46%
4 star
27%
3 star
0%
2 star
0%
1 star
27%
9.6
Review score
54 reviews
9.6
Review score
54 reviews
5 star
40%
4 star
30%
3 star
22%
2 star
4%
1 star
4%
9.5
Review score
147 reviews
9.5
Review score
147 reviews
5 star
57%
4 star
26%
3 star
4%
2 star
3%
1 star
10%
9.3
Review score
23 reviews
9.3
Review score
23 reviews
5 star
57%
4 star
22%
3 star
17%
2 star
4%
1 star
0%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

Reviews

for Heathwood Assisted Living and Memory Care

8Review score15 reviews
8.0
Review score
15 reviews
5 star
46%
4 star
27%
3 star
0%
2 star
0%
1 star
27%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Heathwood Assisted Living and Memory Care with 8 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Heathwood Assisted Living and Memory Care has 15 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.9
Friendliness
3.8
Care Services
3.7
Staff
3.3
Meals & Dining
3.8
Activities
3.6
Value for Cost
3.6
A Place for Mom has scored Heathwood Assisted Living and Memory Care with 8 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Heathwood Assisted Living and Memory Care has 15 reviews with an average "overall experience" of 3.7 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-15 of 15 reviews
Anonymous - Family/friend
Assisted Living
May 17, 2024
4.0
Verified Review
Our families experience
Based on the experience our family has had, this community could improve on updating the décor, it just looks dated. However, the best part is that it is 5 minutes away from my house. We would recommend this community to other families who may need a place for their loved ones
Cleanliness
3
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
2
Value for Cost
4
Lisa - Family/friend
Assisted Living
May 15, 2024
5.0
Verified Review
Facility is well-designed for privacy yet inclusion. It is the cleanest facility I have ever been in, no pervasive urine odors. Spaces for group activities are abundant and welcoming. Mom can go outside in huge trees and fenced back yard with a paved walking path! Staff is kind and caring, there are regular checkups throughout the day, they frequently stop by to remind residents of pending activities and encourage them to attend. Caring nurses and aides have tended to mom on days she isn't feeling well. They are well organized and staff seems to be working with each other as a whole. Communication is easy and they are responsive. Repairs are made in a timely fashion and regular housekeeping is excellent. The food is beyond delicious! Food quality is excellent, it's prepared well, and is served hot with hot coffee. Coffee and other meals for occasional days when you can't make your meal seating time are available in the café. The main dining room meals are designed around the meals that residents in this demographic are familiar with, and substitutes are always available. I like the system for care that they have in place, and I would highly recommend Heathwood to anyone looking for assisted living.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
May 9, 2024
1.0
Verified Review
would not recommend, disappointed, did not meet expectations
Heathwood's is a money grab. Understaffed. If you get slightly needy with care even if you pay for the extra care.... out you go! Not pleased at all. Would never recommend. 1 for overall - lied and are money hungry. No one speaks English and they are short staffed . Their washing machines are always broken. The friendliness of the staff depends on who it is some nurses were just plain mean. For quality of care. Frequently gave meds late. The meals. No variety. Not very healthy. They only had during daytime. Mine at night or after dinner. Van rides didn't accommodate those with wheelchairs.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Anonymous - Family/friend
Assisted Living
December 29, 2023
4.0
Verified Review
Review for Heathwood Assisted Living & Memory Care
Overall, the place is very, very nice staff is very good. You get a few like everywhere that it's just the job. The big thing is the cost. And they just have a large increase
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
3
anonymous - Family/friend
Assisted Living
February 8, 2023
5.0
Verified Review
Our Family's Experience
Our parents love it there, the friendliness of the staff members as well as the meals and dining service gets a 5+. Everyone there is very friendly and very nice. It is expensive so if family's can afford it we would definitely recommend Heathwood Assisted Living and Memory Care to them.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Norine - Family/friend
Assisted Living
December 6, 2022
5.0
Verified Review
a great place for loved ones
What we really like about Heathwood Assisted Living and Memory Care community is that it feels very home. it was a very warm community and it seems like residents are accepted easily there and everyone is so friendly. Based on our experience we would recommend this community to other families .
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Family/friend
Assisted Living
December 5, 2022
5.0
Verified Review
Very professional staff and a great safe environment
Being out of state it makes it difficult to visit on a regular basis, however the feedback I have heard from our other family members is that our loved one is very happy at Heathwood Assisted Living. Our family has been very please with the level and quality of care our loved one has been receiving from the care givers. We are happy with everything they offer and we do know she is very safe .
Daniel smith - Family/friend
Memory Care
September 14, 2022
1.0
Do not bring a loved one here!!!
Don’t bring a loved one to this place. We brought my mom here and the first week they kicked her out. Her memory is completely gone and she is in memory care and they kicked her to the curb. They called an ambulance and they took her to the hospital and they said there is nothing wrong with her why did you send her here!!!!’
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
2
Activities
1
Value for Cost
1
Christina Smith - Family/friend
Memory Care
September 14, 2022
1.0
Horrible Experience and Unfair Treatment!
If you have a loved one dealing with Alzheimer's, dementia, or any other memory care issue DO NOT PUT THEM IN THIS FACILITY! Heathwood advertises as a memory care facility but are NOT specialized and DO NOT have the resources to care for your family member; their words, not mine. If your loved one is even remotely active and "doesn't listen to commands" they will not be welcomed in this "memory care assisted living facility". If I could give 0 stars, I would. Blaming the pandemic is not acceptable either when it cost over [removed] to send your loved ones here, they should have no problem paying and training employees.
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
3
Activities
1
Value for Cost
1
anonymous - Family/friend
Memory Care
July 13, 2022
1.0
Verified Review
Did not meet expectations
We were very honest and upfront with the staff regarding our loved ones condition, care and symptom's, they advised they would be able to handle. However within just a few short weeks they gave us a call and said our loved one needed to be moved out - that was a very frustrating and upsetting call and we felt like it was a bait and switch moment. In hindsight it was not a good fit, there were no activities at all so there was so much down time. Overall just disappointed.
Response from Heathwood Assisted Living and Memory Care
July 14, 2022
We are sorry Heathwood could not meet your loved ones needs. While our initial assessment prior to admission is comprehensive, it does not always give us a true representation of the care needs of a resident. In some instances, we don’t learn the specific care requirements until the resident has moved into our facility. The decision to recommend a higher level of care for a resident is taken very seriously and based solely on the resident’s care needs and if we can safely accommodate them at our facility. Yes it can be frustrating and upsetting but we always make the decision with the residents best interests in mind. Recommending a higher level of care for a resident offers no advantage to us as we are not affiliated with any other adult care facilities. I will admit the activities in memory care have been limited recently thanks to pandemic related staffing challenges. Unfortunately, this is too late for your loved one, but we have recently made two hires in our activity department and now have a full activities calendar specific to memory care. If you would like to discuss your Heathwood experience and offer advice on how we can make improvements for future residents I would be happy to speak with you. I hope your loved one is doing well and thriving at the higher level of care.
Jill - Family/friend
Assisted Living
June 21, 2022
5.0
Verified Review
Heathwood Does Not Disappoint
They are marvelous. And my mom is thriving there. They have been kind, and they have lived up to the information that I was given during the admissions process. They take really good care of her. Her main caregiver is absolutely the best, and the others get the job done as well. She says she really loves the food, which has been a pleasant surprise. Every single time I've come to visit, her room was neat, picked up, clean, and the bathroom was clean. I have been very pleased. She has made friends. She joins in on the activities. She's meeting people and keeping busy. I've even seen one of the activities ladies in her room painting her nails. They just have an awesome activities department. I have a good relationship with their social worker, and I appreciate that they call me when there's anything my mom needs or if they have any questions at all. One of the reasons I chose Heathwood was that while the monthly cost seems high at first, just about everything is included. They don't charge extra if she pulls the emergency cord, or to assist with her showers, to do her laundry, to provide housekeeping, to make her bed, or any of those things that can be a la carte at other facilities and can add up really quickly. Wi-Fi and cable are also included. Our family is very pleased with the facility and with our choice. I'm so grateful I don't have to worry about a thing - that my mom is in good hands and well cared for.
Cleanliness
4.5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Memory Care
December 18, 2017
4.0
Verified Review
Privately owned facility
This was our runner-up facility for my Mother. It has a very nice layout and the community was nice. The marketing director who gave us our tour was actually the owner’s daughter. She was very receptive and was informative in answering our questions. The only down-falls I had about this community is they didn’t have any transportation for doctors’ appointments. I would recommend this facility to other families.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Sharon - Family/friend
Memory Care
June 19, 2015
5.0
Definietly a place for Mom
My family had looked at several assisted living centers to find a place for Mom and didn't feel comfortable with any of them until we saw Heathwood. We walked in the door and were welcomed with a warm hello and smiling faces. The tour showed us a home environment which was clean and odorless with many extras, including a movie theater, showers that looked like spas and a jacuzzi tub if my Mom wanted a bath, not your typical "center". We decided this was the next place Mom would call home. Sandy & Tricia made the application and move in an easy process and walked me through each stage step by step. Now Mom has three cooked meals a day in a restaurant style setting with peers her age, daily activities and just this week went on an excursion to a museum and lunch. Heathwood does a great job of handling her laundry, maintenance immediately set up her tv and phone as well as hung pictures and the aides are kind and gentle. Having Mom at Heathwood not only provides me piece of mind, but also has given me some extra breathing room, which I really needed.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Judy Eppolito - Family/friend
Memory Care
June 18, 2015
5.0
Verified Review
Heathwood Assisted Living at Williamsville....the perfect place!
Heathwood Assisted Living earns a 5 star review each day! My 98 yr. old Mom has been a resident for 4 years. Our family, of 5 generations, couldn't be happier she is there. From the well-groomed, lovely exterior, front & back, to the interior decor it is "home" for her. The entire staff is just the best! Every person on it treats each resident as if they were the only one living there, w/respect, dignity, safety & comfort. "One-size-fits-all" is not practiced, as each resident's needs are personalized. It's notable that residents are called by NAME, without fail, by Administrators, Nurses, CNAs, all employees and volunteers. Eating meals is leisurely "dining", friendships are formed, conversation flows and the meals/ service are superb. Each day the calendar of events is full. Heathwood has one of the best activities and wellness programs available! Weekly concerts are held, daily news & exercise, arts, crafts, games, movies, shopping and out- to- lunch trips, summer picnics, gardening, just sitting in the sun or shade, with family or friends, monthly birthday celebrations, holiday special events, etc. fill the hours. There is socialization, learning & fun for all interests. Families are encouraged to join in, while visiting. Heathwood is the place you WANT to be, not HAVE to be. I'm blessed that my mom lives there! To leave her, after visiting, I know she is where she is cared about, in every way! NICE....
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Bill Munson - Resident/client
Memory Care
June 11, 2015
4.0
Heathwood Experience for Mom
My soon to be 92 year old Mother is a resident of Heathwood Assisted Living in Williamsville, New York and has been a resident for around 6 months. The front office administration, nurses, aides, recreation and daily activity planning personnel, and food operations and maintenance employees have been tremendously helpful in getting Mom used to her "new way of living" and adjustment from coming from a home where she lived in for over 64 years. They have kept me continually informed of any changes involving Mom as regards any changes with her prescriptions that she is given daily, as well as any noticeable changes with Mom's psychological state. Heathwood is extremely clean with a wonderful "pay attention to detail" philosophy. Additionally, the meals (breakfast, lunch and dinner) are always prepared with care and giving the residents the right blend of healthy foods. I am very fortunate to have my Mom in a caring, supportive and loving atmosphere found at Heathwood and give it a "5 star" rating!! Bill Munson
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
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Frequently Asked Questions
about Heathwood Assisted Living and Memory Care

Heathwood Assisted Living and Memory Care offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Heathwood Assisted Living and Memory Care 8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (716) 688-0111 to reach a resident at Heathwood Assisted Living and Memory Care.

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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