Symphony Manor

Reviews

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

This would have been my second choice. The only downfall was the distance from my house.

I absolutely trust this community. They are terrific and provided great caring service. The staff was great and responsive to my questions or concerns of my loved one. The food was fine and enjoyed by my loved one.

Symphony Manor has turned out to be the perfect option for my mother. All of the staff are great. They are always friendly, and it's clear that they know all of the tenants. I receive calls whenever there is anything out of the ordinary. The range of events is fantastic. There are regular daily activities, including exercise, trivia, and cooking events. Additionally, there are one or two outings each week, including visits to restaurants, art museums, and other cultural events. Since moving to Symphony Manor my mother has gotten involved in more activities than I ever imagined she would. The price is definitely at the high end of the range. But, if you/your loved one can afford it, the level of care, the variety of activities, and the location are worth it.

I have never seen another such residence as nice. As the visual surroundings of a place are very important to me, I fell in love immediately with your spacious, gracious lobby and the courtyard beyond. On the 3rd floor I loved the balcony space, creatively designed for safety and a chance to experience the outdoors while still inside. And the ample room size held space for many mementos. So many things are arranged to help the caregiver deal with the stresses of illness. There is a real sense of community at Symphony Manor. The special occasion days (crab feast, Holiday party, Thanksgiving, etc) and the music programs in the lobby give one something to look forward to. Important, too, was that the memory care residents were integrated with the assisted living for programs and events. The most important ingredient in the Symphony Manor mix was the dedication of the staff. The Executive Director and Health and Wellness Director were always accessible when questions arose. The waitresses who served in the dining room did so with class, as if we were ordering in a restaurant. The chef and facility personnel were friendly and accommodating. Most important of all, of course, were the nurses and aides who helped everyday. They were unfailingly kind and patient, helping the residents keep their dignity when they could no longer attend to their most basic needs without help. I did not realize how creative staff had to be when working with memory loss patients. And not to forget to give kudos to the memory care coordinator and the lifestyle and leisure director. Their wonderful zest and enthusiasm brightened the day of many a resident and family member. When we were feeling worn out and discouraged their bouncy energy perked one up. Who would ever have guessed that reading the ingredients for a recipe in the newspaper could generate memories and responses in the listeners? But it did. So thank you all. Everyone works for the common good and gives meaning to the days of these residents.

Symphony Manor has exceeded my expectations for my wife in assisted living. The facility is very well run and managed. The nursing staff and aides are very caring and supportive of resident individual needs which I have really appreciated. There are wonderful activities planned throughout every week, most on site, and others are trips to local attractions, theater, and restaurants. Having dined with my wife on several occasions, the food is excellent.

Symphony Manor has exceeded my expectations for my wife in assisted living. The facility is very well run and managed. The nursing staff and aides are very caring and supportive of resident individual needs which I have really appreciated. There are wonderful activities planned throughout every week, most on site, and others are trips to local attractions, theater, and restaurants. Having dined with my wife on several occasions, the food is excellent.

It is difficult leaving your home after the many years you have spent there. After considering several assisted living facilities, I suddenly remembered visiting a friend [name removed], about 4 years ago at Sympathy Manor to play cards with a group of friends. We were all impressed about how friendly everyone had been. I mentioned this to my son, and he suggested that we contact them. We did and felt the presence of friendship, cleanliness and care.

It is difficult leaving your home after the many years you have spent there. After considering several assisted living facilities, I suddenly remembered visiting a friend [Name removed], about 4 years ago at Sympathy Manor to play cards with a group of friends. We were all impressed about how friendly everyone had been. I mentioned this to my son, and he suggested that we contact them. We did and felt the presence of friendship, cleanliness and care.

My Husband had a short stint at Symphony Manor. He has Alzheimer's....... One weekend he was a little more agitated than usual, Symphony Manor called an ambulance and had him taken to the hospital for behavior stability. When his stay at the hospital was completed and he was calm, we had a patient review with the hospital. To my surprise, Symphony Manor (who was there in attendance) told us he was not allowed to come back. I was in shock, there was no warning whatsoever. I had to start the process all over again to find a new home for him. This is not only a huge set back for the patient, it's also detrimental to family members. I felt so incredibly helpless, we had no one to turn to for help, I now know what it feels like to be homeless. In other words, your loved one had better be totally compliant or they will be tossed to the curb.

My mother has been at Symphony Manor for 2.5 years. I had major concerns about my mother being neglected and spent 8 months trying to get [Removed] (Executive Director) to make improvements. It eventually became clear that she had no interest in making any changes so I went to the managing company, Milestone, who also did nothing. You will not see the issues when you do your tours but they are very apparent once you start spending time there. Constantly understaffed on weekends to the point where it would take hours for residents to get basic care. Night staff who are supposed to check every 2 hours would not check on my mom over the course of an entire night. It is shameful that [Removed] continues to allow the neglect to continue, putting all residents health and lives at risk. Be wary of fake 5 star reviews which all popped up once I started complaining to Milestone.

My Dad has been in the Memory Care Unit for 3 years and we couldn't be more pleased with the level of care that he receives. It's like one big family and everyone looks out for him. There's not enough room on here to list all of the reasons that the rating should go up to 10 stars!!!!!!!

I can't Thank Symphony Manor and all their staff for their 5 star service to my Mom and my family. We have been with Symphony Manor for many years and wouldn't have it any other way. We moved to the Memory Care unit after transitioning from their Assisted Living Floor. Best decision we made. The staff is caring and truly treat you as if you were a part of their family. The activity staff are caring and take the residents out multiple times a week. I would encourage anyone reading this review to go and see Symphony Manor for your self and choose them to take care of your loved one. Thank you so much for your hard work and dedication to my mom!!!!!!!

Symphony Manor keeps it real. What matters most when you entrust the care of a parent to others?  Compassion, competence and engagement come to mind.  Knowing that caregiving requires listening, and taking the anxiety that comes with transition, and ELIMINATING IT!    From the nurses, the aides, the food service staff, the activities director, the admissions director and on through to executive director, Symphony Manor delivers at the most important level… THE HUMAN LEVEL. Bravo all, and thank you so much.

My mother lives at Symphony Manor of Roland Park. She has lived there for 4 years. The Symphony Staff has been wonderful, the activities and outings are great. Mom goes out once a week to many types of outings, art galleries, BSO, food tours and more. She lives on the memory care floor because she suffers from dementia, the staff is loving and very well trained. The manager, [Removed] has been the director there for 5 years, and is very knowledgeable of dementia and helps me understand how to help mom as things change. We are grateful to have found Symphony Manor and highly recommend it!

My mother in law has been at Symphony Manor in Baltimore, MD for three years in their memory care facility. When she first arrived it was great. They had interactive activities for the residents and would even take them off campus to plays at Center Stage and for country drives. Then there was a change in management. The new facility manager has cut a lot of these programs for the residents as well as staffing. This is where the problems began. My mother in law's care has really been effected in a negative way. The staff on the floor are all very nice, but they are over worked and under staffed. They can't give the residents the care that they need and deserve. This isn't their fault however. They are understaffed. The problem is my wife's family went to management to have these problems addressed. Rather than putting patient care first and fixing the issues, management blamed the resident and demanded that the family pay for increased care. Medical professionals have told the family she doesn't need that additional care, but they do not want to see their love one being neglected. When told of the expert opinion on 24 hour care the woman who runs the facilities response was to kick my mother in law out. If you care about your loved one, and want them to get the care they deserve do not send them here. I've never experienced a medical professional or patient care advocate who, rather than care for a patient or resident of a facility would kick them out. Don't be fooled by appearances. The place is beautiful. And the floor staff is great, but until there's a change in management your loved one will not receive the care they deserve.

A family member was a resident at Symphony Manor. Everything seemed great at first but after being there for some time noticed a very high turnover in staff, very inconsistent care, and a lack of awareness from management. We looked at many facilities and Symphony Manor says all the right things but don't live up to it. I would not recommend sending a loved one here unless there are no other options.

The staff here was so caring, and truely loved my mother. They made sure she was able to get out and about even when we were unable to do that with her. The take her on lots of outings as well as make sure she is still able to go on long walks throughout the neighborhood. The memory unit is absolutely lovely, and they run a great activities program! The staff is attentive, and always willing to help! We are so happy we chose symphony manor, we would do it again!

Stacy Buckley and her staff at Symphony Manor have been wonderful during a terribly difficult time for my family. Without their support of my father, and truly all of us, things would be far worse. I'm so impressed and grateful by every single staff member I've met and by the care my father is receiving.

My mother has been here for about a month and a half. We've been overall very pleased with our move. My mother is doing very well there. The move was very easy and everyone has been very nice. The facility is always very clean. Everyone was very welcoming. The value is excellent. So far the meals are good. I have had some meals there a couple of times when they had events going on. The food seems to be fine.

We had a horrible experience here. Call bells go unanswered for 90 minutes regularly. Residents call out for help and don't receive any. If you go out looking for someone to help, you'll often find the halls empty. Don't be fooled by the pretty building. What matters is the staff, and here, they are all but absent.