Cedarhurst of Naperville/Woodridge

It was a very nice place and very well-maintained. They had good food. Most of the staff was pretty good, although some needed a little work. They had really good activities, but I would have liked to see them encourage the residents more to do them. But it was a good place overall. I myself would even consider going there one day if I need care.

I loved this community but they did not have any availability. They always followed up and told me they would reach out when something became available. They tried to make it work another way but it just did not line up.

I would recommend the community others for their loved ones. This is a good place to go. They are friendly, attentive, caring, and my loved one is in good hands. The staff are willing to immediately fulfill my requests. The food is average. They try and present it nicely. There are stretch classes, happy hour with entertainment, trivia games, movies, and more for the residents to choose from for activities. They have field trips and transportation for the residents. This was the best priced community for my loved one.

Our loved one was only there for [date removed] for respite care, but if we had to look into this community as more of a permanent situation, it would absolutely be in the running. It is run very well, they have very good people on the cooperative side of things, the listened to all of our wants and needs. They came to the table with a care plan that was going to meet our needs and our loved ones needs and that was a reason we chose them. We felt they really listened to us and did not try to sell us on anything. They came very well prepared with physical therapy, and before our loved one more in they went to go meet her at the rehab facility. The sales gal and head nurse who gave us the initial tour were wonderful.

We toured Cedarhurst and it came in a close second place. The building was very nice and it was beautiful inside. The staff here were all friendly and it is in a great location.

The care my mother received at Cedarhurst was excellent. The admission process was so smooth, no problems. I first met with [name removed], Community Relations Director. [name removed] was so nice and patient with me because I had a lot of questions and probably kept repeating them to her until I understood the complete picture. She also gave me a tour of the facility which is just beautiful (very clean). She was very accommodating setting up the move in of mom's furniture. [name removed], Community Relations Director was very informative when I first met with her to go over all the paperwork and answered all my questions. She gave me a list of names of staff I needed to talk to regarding the care of mom (nurses, therapist, etc.) The therapist are AMAZING people ([names removed]). They kept in contact with me during the COVID-19, always communicating to and with me about my mom's well-being. [name removed] Assistant Executive Director and [name removed], Executive Director were always available if I needed to talk with them about any issues I might have or billing questions. Always sent out updates during the COVID-19 crisis keeping families informed of what is happening. All in all, the care my mom received at Cedarhurst was above and beyond what I expected. If you are thinking of placing a loved one in assisted living, I would highly recommend Cedarhurst Of Naperville. By the way, the food was very good. The kitchen staff and servers are very nice and accommodating to my mom's needs.

[Name removed] was extremely helpful, every step of the way. She kept us up to date on everything regarding my uncle's move since we could not be there due to COVID-19. She set up his room, coordinated his phone setup and furniture delivery, and did facetime calls with us so we could see when he settled in. She couldn't have been nicer about anything.

It has only been a few months but we are very pleased with the entire community. The staff is excellent, the amenities are excellent, and the overall care has been superb.

Cedarhurst was a good fit for my mom, who is in Memory Care. She receives a lot of attention and her caretakers have been warm and friendly. The activity director is wonderful. My mom is happy there. There has been a problem with staff turnover, which is why I gave it 4 stars.

The CNA’s do not seem to like their jobs and do not show care for the patients. Have a relative in memory care and the staff is not a good fit for the patients. Many issues with Cedarhurst. Something needs to be done to provide more caring staff that takes care of our loved ones everyday. Sold a different picture than what really is going on.

I am very pleased with the service my Mother is receiving. [Name removed] is a very caring nurse on the floor my Mother resides in Assisted Living at Cedarhurst. I was having a hard time getting results from the hospital. [Name removed] persisted until she obtained the answers I needed and took time to even call me at home. Very caring Nurse and always has a smile!! Another person to commend is [name removed] (Life Enrichment). She makes my Mother feel so needed and cared about!! [name removed] is always happy, loving, and full of energy!! Love her as a person and as an activity director! Wonderful treatment of my beautiful Mother. I commend the work and care!!

Placed my mom in Cedarhurst of Naperville in [date removed]. Had some communication issues in the beginning. That's the reason I'm only giving 4 stars. Although this has improved a lot since [name removed] has come as Regional Director. Thank you [name removed]. The first thing I look for is attitude of the staff. Everyone has a smile, is quite cordial and they seem to like what they do. This, I find to be important. There are a lot of activities in the day to keep the residents busy which is great for my mother. Occasionally they go on outings and have entertainers come in. My mom has transitioned well. She eats in the dining room atmosphere, her room is clean, laundry is taken care of and genuinely seems happy. In my observation this seems true of most the residents. Thanks to[ name removed] and all the staff in Memory Care for taking great care of my mom. Thanks to [name removed] for bringing her great compassion and organizational skills to the facility. Thanks to Miss [name removed] for keeping us up to date. And a special thanks to [name removed] for all the time you spend as the Entertainment Director. My sisters and I appreciate all of you more than I can express.

My aunt has lived here almost since the place opened. It started off great, then there seemed to be a lot of staff changes last fall, which concerned our family. We decided that it was not a good idea to move her around and around especially since she loves being there and she was still getting the care she needed. Thank goodness she stayed. She is so happy and has made good friends there. The staff seems to have stabilized too. I was able to attend the last resident meeting and hear all of the good things that the people had to say. They only negative I would say is there are sometimes kid like activities and not for adults. Not all of them, but some of them.

Wonderful caring staff. Facility is beautiful, apartments are spacious. Good food, with such friendly staff. [name removed] always greets us in the dining room, the food is good and portions are big. [name removed] plans fun activities and outings. Happy hour is our favorite, with fun entertainers. We are happy and recommend you take a look

My mom receives great care on the memory care floor. She is involved in many activities every day. The activitiy directors are fantastic!

The team at Cedarhurst has been wonderful to my uncle. We have seen great care every time we visit. Staff are warm and caring. The Director has made time to answer our questions when we call for updates and when we are in town for visits, called us daily with updates when he was sick during the holidays. We were thrilled to receive a Christmas day so he could tell us Merry Christmas. We are so glad we chose Cedarhurst to care for him.

The team at Cedarhurst has been wonderful to my uncle. We have seen great care every time we visit. Staff are warm and caring. The Director has made time to answer our questions when we call for updates and when we are in town for visits, called us daily with updates when he was sick during the holidays. We were thrilled to receive a Christmas day so he could tell us Merry Christmas. We are so glad we chose Cedarhurst to care for him.

Our loved one has been a resident since the facility opened in March 2018. Wow...it seemed to be a perfect fit when we toured with [name removed], who was awesome, but no longer there like most of the staff we met. If only they could deliver what was promised in the beginning. Staff turnover is obnoxious, Executive Directors have come and gone, a Regional Director was overseeing last we heard, which is a joke. No structure, no follow up, no compassion for resident needs whether medical or preferences. Missing personal belongings that are labeled. The onsite, "state of the art" medical clinic still under construction...supposed to be done May 2018. It's unfortunate because it really is a pretty property but don't let looks fool you. I would not recommend. We are in the process of moving our loved one to another facility.

My mother has lived at Cedarhurst since it opened. During most of that time they have not answered call buttons timely. It can often take over an hour for assistance. They are perpetually understaffed. Terrible care. Feel sorry for the employees that are there.

Having gone through several Executive Directors, Maintenance Directors and numerous staff, we moved our parent out! Having now placed a Regional Director in charge that is a absolute travesty to all staff and management as well as residence, was the final straw. Employees are seen crying, upset and quitting on a regular basis. This is not the place to be a Dictator! Show compassion, love and understanding. Dining experiences are short of expectations when half the time there out of food. We have even been told by staff that the Regional Director tells them there is no more money for things until the end of the month. Safety is a great concern. Hot water regularly runs through the cold water lines and drains continually overflow. We even had a Fire Alarm go off and no one knew what to do. Not even the staff or Project Coordinator. Please don't do this to your loved.