Cedarhurst of Naperville/Woodridge

We were disappointed in the lack of her getting her medications. Sometimes they were late and other times they were forgotten. She even had to tell an agency nurse she had medications and the nurse told her she didn't. She did. This was the first week she was there after numerous calls to nursing supervisor it was ok the second week

Cedarhurst has met and in most cases exceeded my expectations.

Our loved one was on the memory care side and the staff members were extremely hands on and gave our loved one great personal attention. The permanent staff at Cedarhurst are outstanding, very attentive and we could ask them questions at any time and they were always there and just have been wonderful. They have a lot of memory games for the residents and there are always movies being played. We would recommend Cedarhurst of Naperville to other families.

It was a very nice place and very well-maintained. They had good food. Most of the staff was pretty good, although some needed a little work. They had really good activities, but I would have liked to see them encourage the residents more to do them. But it was a good place overall. I myself would even consider going there one day if I need care.

I would recommend the community others for their loved ones. This is a good place to go. They are friendly, attentive, caring, and my loved one is in good hands. The staff are willing to immediately fulfill my requests. The food is average. They try and present it nicely. There are stretch classes, happy hour with entertainment, trivia games, movies, and more for the residents to choose from for activities. They have field trips and transportation for the residents. This was the best priced community for my loved one.

Our loved one was only there for [date removed] for respite care, but if we had to look into this community as more of a permanent situation, it would absolutely be in the running. It is run very well, they have very good people on the cooperative side of things, the listened to all of our wants and needs. They came to the table with a care plan that was going to meet our needs and our loved ones needs and that was a reason we chose them. We felt they really listened to us and did not try to sell us on anything. They came very well prepared with physical therapy, and before our loved one more in they went to go meet her at the rehab facility. The sales gal and head nurse who gave us the initial tour were wonderful.

The care my mother received at Cedarhurst was excellent. The admission process was so smooth, no problems. I first met with [name removed], Community Relations Director. [name removed] was so nice and patient with me because I had a lot of questions and probably kept repeating them to her until I understood the complete picture. She also gave me a tour of the facility which is just beautiful (very clean). She was very accommodating setting up the move in of mom's furniture. [name removed], Community Relations Director was very informative when I first met with her to go over all the paperwork and answered all my questions. She gave me a list of names of staff I needed to talk to regarding the care of mom (nurses, therapist, etc.) The therapist are AMAZING people ([names removed]). They kept in contact with me during the COVID-19, always communicating to and with me about my mom's well-being. [name removed] Assistant Executive Director and [name removed], Executive Director were always available if I needed to talk with them about any issues I might have or billing questions. Always sent out updates during the COVID-19 crisis keeping families informed of what is happening. All in all, the care my mom received at Cedarhurst was above and beyond what I expected. If you are thinking of placing a loved one in assisted living, I would highly recommend Cedarhurst Of Naperville. By the way, the food was very good. The kitchen staff and servers are very nice and accommodating to my mom's needs.

[Name removed] was extremely helpful, every step of the way. She kept us up to date on everything regarding my uncle's move since we could not be there due to COVID-19. She set up his room, coordinated his phone setup and furniture delivery, and did facetime calls with us so we could see when he settled in. She couldn't have been nicer about anything.

It has only been a few months but we are very pleased with the entire community. The staff is excellent, the amenities are excellent, and the overall care has been superb.

Cedarhurst was a good fit for my mom, who is in Memory Care. She receives a lot of attention and her caretakers have been warm and friendly. The activity director is wonderful. My mom is happy there. There has been a problem with staff turnover, which is why I gave it 4 stars.

The CNA’s do not seem to like their jobs and do not show care for the patients. Have a relative in memory care and the staff is not a good fit for the patients. Many issues with Cedarhurst. Something needs to be done to provide more caring staff that takes care of our loved ones everyday. Sold a different picture than what really is going on.

I am very pleased with the service my Mother is receiving. [Name removed] is a very caring nurse on the floor my Mother resides in Assisted Living at Cedarhurst. I was having a hard time getting results from the hospital. [Name removed] persisted until she obtained the answers I needed and took time to even call me at home. Very caring Nurse and always has a smile!! Another person to commend is [name removed] (Life Enrichment). She makes my Mother feel so needed and cared about!! [name removed] is always happy, loving, and full of energy!! Love her as a person and as an activity director! Wonderful treatment of my beautiful Mother. I commend the work and care!!

Placed my mom in Cedarhurst of Naperville in [date removed]. Had some communication issues in the beginning. That's the reason I'm only giving 4 stars. Although this has improved a lot since [name removed] has come as Regional Director. Thank you [name removed]. The first thing I look for is attitude of the staff. Everyone has a smile, is quite cordial and they seem to like what they do. This, I find to be important. There are a lot of activities in the day to keep the residents busy which is great for my mother. Occasionally they go on outings and have entertainers come in. My mom has transitioned well. She eats in the dining room atmosphere, her room is clean, laundry is taken care of and genuinely seems happy. In my observation this seems true of most the residents. Thanks to[ name removed] and all the staff in Memory Care for taking great care of my mom. Thanks to [name removed] for bringing her great compassion and organizational skills to the facility. Thanks to Miss [name removed] for keeping us up to date. And a special thanks to [name removed] for all the time you spend as the Entertainment Director. My sisters and I appreciate all of you more than I can express.

My aunt has lived here almost since the place opened. It started off great, then there seemed to be a lot of staff changes last fall, which concerned our family. We decided that it was not a good idea to move her around and around especially since she loves being there and she was still getting the care she needed. Thank goodness she stayed. She is so happy and has made good friends there. The staff seems to have stabilized too. I was able to attend the last resident meeting and hear all of the good things that the people had to say. They only negative I would say is there are sometimes kid like activities and not for adults. Not all of them, but some of them.

Wonderful caring staff. Facility is beautiful, apartments are spacious. Good food, with such friendly staff. [name removed] always greets us in the dining room, the food is good and portions are big. [name removed] plans fun activities and outings. Happy hour is our favorite, with fun entertainers. We are happy and recommend you take a look