Atria Hamilton Heights

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

It's a beautiful community, but it wasn't the right place for our loved one. They were not very hands-on - in fact they were very hands-off and not very proactive. And she needed just a little more help than they were available to give her, especially for the price that we paid.

We virtually toured this community and the tour was fine. The staff was very friendly and knowledgeable, but there were a few things we didn't like. They had no TVs in the residence rooms and you had to use the furniture provided.

Our experience has been that the staff members have been responsive and kind. The admissions process was difficult for us, and they really worked hard to help us move through that. We feel extremely grateful that our loved one is here, safe and healthy. I would recommend to others looking.

I really liked the Atria at Hamilton Heights. Like many similar facilities some apartments are small, which is a change for many. This facility has a selection of unique apartments, and the bathrooms are very accessible. The food is good. Currently it is very difficult to see how residents enjoy activities due to covid. We did inquire about the possibilities for trips into the community. My parents really liked the concept of being able to get out to restaurants and other activities once this ends. This director really worked with me to ensure this was the most appropriate choice for my father's needs. Setting up initial care plans and knowing just what to bring is challenging. Atria assissted living allows an affordable option for my parents to be in an accessible apartment, continue to be part of the greater community, and still have staff to assist my dad with activities of daily living. He loves maintaining as much independence as he can. He can now relax and enjoy life without worrying about maintaining his home or helping his wife with the heavy housework he can no longer do. Thanks so much to the director and nursing staff for evaluating my dad honestly to ensure his physical needs would be met. I appreciate the extra time and concern they took to ensure he will get appropriate care.

We really liked how caring the recreational therapist was, she was very nice and seemed like she really cared a lot about the residents. The community was very nice, it is a little smaller but it felt very cozy. It has a smaller dining room and living room area. They have nice size rooms, i would say it felt very homey. The food was good, but they didn't have much of a variety for the residents to choose from. We would recommend this facility to someone who is older and more advance in memory care.

I would not recommend this community. I feel like there are a lot of things that come into play. I believe they are running on a tight budget and they aren't able to provide the services that other locations are running. A lot falls through the cracks there. There were no programming since I put my parents there. I know that other communities were still running programming and this community decided to place all the residents on lock down. I know that this is a difficult time and it is a hard decision to make. I know that prior to COVID-19 they were starting to roll things due to budgets. It wasn't what was sold to us. I think the staff's hearts are in the right place. They are trying to do the right thing. The food was horrible, and it was hospital quality for taste. This was a huge bummer.

There have been a number of gaps in care. It took multiple conversations and follow ups to hopefully have gotten things right. They also failed to file to proper paperwork with the right insurance company for the long term care insurance, even after repeat conversations. After 6 months, and the issues we have had, the were nice enough to raise the rent by about 8%. On the positive side, our mom is happy, making friends and loves her apartment. The facility is nice and doesn’t feel like an institution or hospital. The staff all know her and have been most have been very helpful to her. If our mom wasn’t so happy, because of the business side of things, we probably would have moved her, but she is happy and don’t want to upset her at this point.

Lovely, large facility; however, apartments were too small for me. [name removed] was wonderful guide and very helpful, and they are obviously in close touch with the occupants.

Loved it! Excellent services and price. Beautiful charming warm environment.

Very nice visit and [name removed] that we met with was very pleasant and informative and she connected with us. The place is beautiful, clean and big but with a smaller community of residents.