The Residence at Brookside

My elderly parent is at Brookside and the communications are TERRIBLE! I have easily requested emails SIX TIMES on events so I could attend public holiday celebrations and never an email or call. Unbelieveable! The phone isn’t always answered, no recording machine! Finally in the current virus situation updates would be helpful, what are they doing to ensure the health of the residences??? Keep the families INFORMED! For the price I would not recommend Brookside, the communication is not happening- very unprofessional. A fee of 10k monthly for the one bedroom, 10k a month for the 24/7 aid.

I met with [name removed], a wealth of information regarding senior living option. Their facility is designed independent living , and living assistance. The luxurious facility was great. This would be a strong consideration for my wife and I, assuming our needs in future remain the same.

This is a difficult thing to rate. My circumstances may not be yours. First off this place is pretty expensive and because of that I assumed it would have "better care". I moved my mom who is 94 from another facility that was good for younger people but my mom did not like it. For her food was extremely important and she is fussy. I chose the Residence because the food was supposed to be great, the people who were there have been there a long time indicating to me that they liked their jobs and were happy there, It is not to far away for me to come often. Well since she has been there the director has left and most important to me the person in charge of care has left. She was the deciding factor for me to bring her there. I'm not too impressed the way things are at the present. It's not a bad place but I was hoping for a little more for the money. Everyone's circumstance is different so I can not recommend it to anyone. It is one of the most difficult decisions to make and you can only hope for the best. Good luck.

I liked it here. The size of the apartments was impressive, it's a newer facility so it looks really good, the staff was friendly and seemed to have great relationships with the residents. They offer a lot of activities.

I was happy with the tour of this community because they have staff that was caring and willing to answer the questions that we had. We liked the cleanliness of the environment. We liked the menu and the activities that we were shown. We wanted something closer. I would over all recommend this community for the care of a loved one.

The entire staff are friendly and very accommodating. The community is very clean and the offer daily activities. They accommodate her dietary needs and the food she has is good. This is a cheerful place and I would recommend it.

This is a clean nice community. The people we met during our tour were nice. They offer daily activities including different types of exercise classes.

My Father move in recently and he has expressed how happy he is. The staff, residents welcomed him with open arms. I feel good knowing he is happy and safe.

The staff here really makes me at ease. They are tremendously helpful and caring to me and my loved one. My loved one is transitioning very well. The people always keep me informed about anything or any progression that my loved one has made. They also offer a lot of activities. The food is good, but if there is a meal that my loved one does not like the chef will make what my loved one wants.