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Brookdale Chatfield

One Chatfield Drive, West Hartford, CT 06110

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Brookdale Chatfield community exterior
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street view of Brookdale Chatfield
anonymous - Loved one of resident/client
4.0
Overall a good community

The overall quality of the meals has been great, but the coordination of making sure our loved one is getting the right meals has been difficult. They activities are fine and based off our experience so far we would recommend Brookdale Chatfield to others.... Read more

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About the facility Brookdale Chatfield

Let aging in place feel graceful and stress-free when you live at Brookdale Chatfield. Located on more than 10 luscious acres of land in West Hartford, Connecticut, you will find this community offers a continuum of senior care options, including memory care, assisted living, and independent living. Brookdale Chatfield is conveniently close to a number of restaurants, the West Farms Mall, and Wolcott Park.

The staff of Brookdale Chatfield provides customized care, including assistance with medication management, grooming, and dressing, among other services. Additionally, residents can say goodbye to cooking, cleaning, and managing their home maintenance. Staff is available 24 hours a day, seven days a week to be alerted to an emergency, and you can rest easy knowing an alert system is also in place. With more peace of mind and less chores to manage, residents can use their free time to take advantage of the community’s perks, including the beauty and barber shop, game room, therapy room, fitness center, and sports bar. Plus, transportation assistance, postal and concierge services, and guest suites are available to use, as needed.

Community Services and Amenities

Each day here is yours to make the most of, and there are plenty of ways to do...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Brookdale Chatfield is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Chatfield

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
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1 Bedroom
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2 Bedrooms
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Semi-Private
Starting at
$XXXX
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Brookdale Chatfield

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Amenities at Brookdale Chatfield

Community Details at Brookdale Chatfield

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Devotional Services Onsite

Indoor Common Areas

Meals Provided

Outdoor Common Areas

Private Bath

Vegetarian


Reviews

for Brookdale Chatfield
3.9(26 reviews)
Write a Review

Cleanliness

4.4

Friendliness

4.3

Meals & Dining

4.7

Care Services

3.7

Activities

4.1

Staff

3.5

Value for Cost

4.0

Overall Experience
10
8
6
2
0
Date Submitted
1
3
8
Reviewer
1
19
6
0
Care Received
3
0
0
1-20 of 26 reviews
Sort by

3.5
anonymous - Loved one of resident/client
Assisted Living
August 18, 2022
Verified Review
Brookdale Chatfield review

They seem to have an efficient number of trained staff members there at all level which are paying great attention to what our loved ones needs and wants are to come degree. They financial billing aspect is something we are not so crazy about right now .

Cleanliness

4.5

Friendliness

4

Meals & Dining

4.5

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

3

Response from Brookdale Chatfield

August 30, 2022

Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.


2.5
anonymous - Loved one of resident/client
Memory Care
March 17, 2022
Verified Review
Our families experience

When our loved one passed away some of the staff our family had worked with were very good to us and very nice. However, going through all the covid restrictions we were only allowed to either visit her in her room or in certain areas in the community. We were not able to see any activities going on or be with her during the meal time. Sometimes the care services were a hit or miss.

Cleanliness

4

Friendliness

5

Meals & Dining

No data collected

Activities

No data collected

Staff

5

Value for Cost

3

Response from Brookdale Chatfield

April 7, 2022

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.


2.0
anonymous - Loved one of resident/client
Assisted Living
December 14, 2021
Verified Review
Very disappointing for us. Could be great for someone else.

It's a clean facility, and the residents are friendly. A few of the staff were very good, but others were absolutely not good. The care was pretty much non-existent. They didn't contact the family and keep us updated. The cost was high, and we were lied to about what they provided. They could not provide the level of care my loved one needed. If your loved one doesn't need much help, it's probably a great facility. Otherwise, it just was not a good fit for our loved one.

Cleanliness

5

Friendliness

2

Meals & Dining

5

Care Services

0.5

Activities

No data collected

Staff

1.5

Response from Brookdale Chatfield

December 29, 2021

We appreciate you taking the time to share your feedback. We have reviewed your concerns with our management team and wish to assure you the safety and well-being of our residents is our top priority.


4.0
anonymous - Loved one of resident/client
Independent Living
September 29, 2021
Verified Review
Overall a good community

The overall quality of the meals has been great, but the coordination of making sure our loved one is getting the right meals has been difficult. They activities are fine and based off our experience so far we would recommend Brookdale Chatfield to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


3.0
Dennis S - Loved one of resident/client
Assisted Living
September 27, 2021
Verified Review
My tour review

This community was our least favorite. It was very confusing while there. They were nice and followed up a lot of times in the beginning before the tour, but after we toured there was no follow up once we had already went through.

Response from Brookdale Chatfield

October 1, 2021

We appreciate you taking the time to share your feedback. We are committed to quality service and care for our residents and families and will review your feedback with our management team.


5.0
Anonymous - Loved one of resident/client
Independent Living
July 8, 2021
Verified Review
Safe and Secure Place

I would tell others that this is where I would go if and when the time comes. The welcoming atmosphere and commodore stand out to me most. There have been some hiccups with the food as they have been a change of staff.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
March 2, 2021

While the initial quote on the room seems higher than other places, veteran and other discounts can actually bring the room prices below that of other facilities. Costs for extras such as home health aids on the independent living side are less than other places and those services are not outside contractors. Amenities are numerous and it's obvious that the staff takes pride in what they offer.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Loved one of resident/client
Independent Living
February 18, 2021
Verified Review
a great place for a loved one

The staff goes above and beyond to make the residence feel comfortable. They have made my parents feel welcomed. I would definitely recommend this community to others

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

0.5

Activities

0.5

Staff

0.5

Value for Cost

4.5


5.0
anonymous - Loved one of resident/client
Memory Care
November 5, 2020
Verified Review
Our experience with Brookdale

The staff members at Brookdale Chatfield were very friendly to us. I was impressed with the activities that they had to offer as well as the price point. I did have a concern as the emergency door going into the apartment hallway was broken and would not lock, we had been complaining about it for a long time and it was just now fixed almost a year later which is very concerning and a safety issue. My mom said they also do seem to be stingy about the food and the portion sizes that they serve to their residents. Overall, I would recommend this community.

Cleanliness

5

Friendliness

4

Care Services

4

Activities

5

Value for Cost

3.5


5.0
anonymous - Loved one of resident/client
Memory Care
October 7, 2020
Verified Review
Hard decisions, good choice

We chose Brookdale Chatfield because of the location, it was closer to my parents friends and family. The apartment sizes here are very good, my parents had a 1 bedroom with a den. The food was pretty good, they had a big variety on the menu. The best part about the facility is they are making new friends. I would recommend the community.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


2.5
anonymous - Loved one of resident/client
Memory Care
April 3, 2019
Can do better

There is a corporate tight-fisted approach to management that permeates the place in many ways. Some has to do with administrative slip ups too numerous to list. We found short staffing affecting quality in food delivery, maintenance calls and other areas. The place is kept tidy; many activities are lightly attended, and some were kept in place only after resident objections to cutting them. There is much to do, but much of that is outside the facility in the Hartford area.

Cleanliness

5

Friendliness

4

Care Services

3.5

Activities

2.5

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Memory Care
August 9, 2017
Verified Review
This is working well for my mom

My mom is doing so well at Brookdale Chatfield. It is an older building but well kept up and they have a nice area for the residents to visit. My mom really likes being a part of all the activies and going on the many field trips they offer, she likes getting to go out to lunch with the friends she has made there as well. Going to the dining area is the highlight of her day where she gets to socialize and the menu and food a very good. We felt that the Broodale Chatfield would be a great fit for my mom because when we did out tour both the staff and the residents were so friendly and welcoming. I would have no problem recommending Brookdale Chatfield to everyone.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Loved one of resident/client
Memory Care
July 20, 2017
Verified Review
Outstanding Care for mom

We like the care at this community for my mom. The staff is nice and she is really liking living here. The community is clean and well maintained. We both like the menu of the variety of meals. The staff is helping here stay involved and I am happy knowing that she likes being active. We have been happy with the care and the value of this community and highly recommend the care for other families.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Memory Care
April 20, 2017
Verified Review
Mom Really Likes it Here

My mother really likes this community, and she is doing great with her move to this community. I'am very satisfied with her move to this facility. She is safe, and in very good hands. They are always updating the community. Everything is very well-kept, and looks great. The staff is wonderful, and very helpful. This is a community I would recommend, it is a wonderful place.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Memory Care
March 30, 2017
Verified Review
My loved one is doing well!

My father in law was off to a rough start, but now he is doing very well. He seems to be happy. They have gotten more residents so now he has more people to socialize with and join activities within the future. They keep the residents very busy. The place is clean and the food is very good, We would recommend this place!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
January 22, 2017

The tour guide was excellent!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


2.0
Upset daughter of resident - Loved one of resident/client
Memory Care
December 6, 2016
Unhappy family

My mother has been there for 2+yrs. all has not been well since she came. The DR roof leaked last yr--it took them 5 mos to fix. Residents had to go thru buffet line but they were paying to be served. This year many residents had to be moved to different apts because of a water leak in one wing. It was supposed to be temporary but it's been 10 mos and still in temp apt. No refund or compensation for any of these inconveniences. Very disturbing for elderly residents. We hold our breath waiting for the next major issue.

Cleanliness

4

Friendliness

4

Care Services

1

Activities

4

Value for Cost

2


5.0
anonymous - Loved one of resident/client
Memory Care
December 6, 2016
Verified Review
Outstanding care for my mom

I like the community care for my mom. The staff members are nice and very police and caring. The food is very good and my mom is happy with the meals. They are offering her activities, but she is trying to get involved and is getting help from the staff on participating . This is a great area and very quiet. I would highly recommend this for the great care and value.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.5
anonymous - Loved one of resident/client
Memory Care
November 10, 2016
Verified Review
Offers fun movie nights!!

This location offers a wide variety of activities and my mother seems to really enjoy the movie nights as well as the company of the other residents. The food could use some improvements, the bread always seems to be stale and the the breakfast does not taste very fresh in the morning. I also wish that in the first week of my mother living there the staff would have done a better job at showing my mother around and getting her used to the meal and activity times.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.5
anonymous - Resident/client
Memory Care
January 25, 2016
Verified Review
Living up to our standards

Brookdale Chatfield has lived up to mine and my families standards. They are nice and friendly but could be a little more helpful.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


Viewing 1-20 out of 26 reviews

Neighborhood around Brookdale Chatfield

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Chatfield

Brookdale Chatfield offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

Brookdale Chatfield has received an average review rating of 3.9 based on 26 reviews. See all reviews.

Call (860) 561-1669 to reach a resident at Brookdale Chatfield.

To reach a resident at Brookdale Chatfield call: (860) 561-1669



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.