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Brookdale Chatfield

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One Chatfield Drive, West Hartford, CT 06110

8.9
Review score
36 reviews
Add review
8.9
Review score
36 reviews
5 star
42%
4 star
33%
3 star
19%
2 star
6%
1 star
0%
See all reviews
8.7
Review score
27552 reviews
644 facilities
For pricing & availability:
(866) 374-4058
Brookdale Chatfield
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Brookdale Chatfield
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Anonymous
-
Family/friend
4.0
Our Experience
Everyone is very nice and, in general, responsive. The aides are lovely, and that is a big plus. The nurses are also kind. Communication with the family is adequate and I would recommend the facility. For improvement - the food is not good, and my folks are not picky - they loved the foo

About the facility
Brookdale Chatfield

Let aging in place feel graceful and stress-free when you live at Brookdale Chatfield. Located on more than 10 luscious acres of land in West Hartford, Connecticut, you will find this community offers a continuum of senior care options, including memory care, assisted living, and independent living. Brookdale Chatfield is conveniently close to a number of restaurants, the West Farms Mall, and Wolcott Park.

The staff of Brookdale Chatfield provides customized care, including assistance with medication management, grooming, and dressing, among other services. Additionally, residents can say goodbye to cooking, cleaning, and managing their home maintenance. Staff is available 24 hours a day, seven days a week to be alerted to an emergency, and you can rest easy knowing an alert system is also in place. With more peace of mind and less chores to manage, residents can use their free time to take advantage of the community’s perks, including the beauty and barber shop, game room, therapy room, fitness center, and sports bar. Plus, transportation assistance, postal and concierge services, and guest suites are available to use, as needed.

Community Services and Amenities

Each day here is yours to make the most of, and there are plenty of ways to do...

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Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for Brookdale Chatfield

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Chatfield

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Brookdale Chatfield
Brookdale Chatfield

One Chatfield Drive, West Hartford, CT 06110

The Residence at Ferry Park
The Residence at Ferry Park

60 Cold Spring Road, Rocky Hill, CT 06067

Farmington Station, A Senior Living Residence lobby
Farmington Station, A Senior Living Residence

111 Scott Swamp Rd, Farmington, CT 06032

Brookdale West Hartford community exterior
Brookdale West Hartford

22 Simsbury Road, West Hartford, CT 06117

8.9
Review score
36 reviews
8.9
Review score
36 reviews
5 star
42%
4 star
33%
3 star
19%
2 star
6%
1 star
0%
9.8
Review score
56 reviews
9.8
Review score
56 reviews
5 star
63%
4 star
20%
3 star
9%
2 star
4%
1 star
4%
9.6
Review score
71 reviews
9.6
Review score
71 reviews
5 star
73%
4 star
17%
3 star
1%
2 star
1%
1 star
8%
8.6
Review score
47 reviews
8.6
Review score
47 reviews
5 star
41%
4 star
36%
3 star
19%
2 star
2%
1 star
2%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Bathing/dressing

Yes

Bathing/dressing

No

Bathing/dressing

Yes

Bathing/dressing

Yes

Household chores

Yes

Household chores

No

Household chores

Yes

Household chores

Yes

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

No

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Brookdale Chatfield

Healthcare Services

  • Memory Care
  • High Acuity Care
  • Incontinence Care
  • Medication Management
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Professional Chef
  • Meals Provided
  • International Cuisine
  • Restaurant Style Dining
  • Room Service
  • No Sugar
  • Vegetarian
  • Vegan
  • Special Dining Programs
  • Guest Meals
  • Low / No Sodium

Room Amenities

  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Full kitchen
  • Kitchenette
  • Wi-Fi/high-speed internet
  • Handicap Accessible

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room
  • Bar or Pub

Transportation & parking

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)
  • Pet Care Available

Common areas

  • Meeting Room
  • TV Lounge
  • Outside Patio
  • Library
  • Beauty Salon
  • Indoor Common Areas
  • Main Street Shops
  • Central Fireplace
  • Computer or Media Center
  • Barber Shop
  • Private Bath
  • Outdoor Common Areas

Recreational areas

  • Billiards Lounge
  • Game Room
  • Arts and Crafts Center
  • Piano or Organ
  • Raised Garden Beds
  • Fitness Center
  • Movie or Theater Room

Services

  • Grocery Shopping and Errands
  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • American Sign Language
  • Polish
  • English
  • Spanish

Activities

  • Day Trips and Outings
  • Devotional Activities Offsite
  • Activities Off-site
  • Activities On-site
  • Visiting Chaplain or Priest
  • Karaoke
  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Pet-focused Programs
  • Community Service Programs
  • Tai Chi
  • Art Classes
  • Choir / Singing Club
  • Holiday Parties
  • Dances
  • Jewish Services
  • Happy Hour
  • Book Club
  • Catholic Services
  • BBQs or Picnics
  • Trivia Games
  • Intergenerational Programs
  • Birthday Parties
  • Light Therapy Programs
  • Live Musical Performances
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Stretching Classes
  • Wine Tasting
  • Live Well Programs
  • Reminiscence Programs
  • Visiting Rabbi
  • Wii Bowling
  • Sensory-based Programs
  • Live Dance or Theater Performances
  • Gardening Club
  • Brain fitness / Dakim

Reviews

for Brookdale Chatfield

8.9Review score36 reviews
8.9
Review score
36 reviews
5 star
42%
4 star
33%
3 star
19%
2 star
6%
1 star
0%
Brookdale
8.7
Review score27552 reviews644 communities
Write a review
A Place for Mom has scored Brookdale Chatfield with 8.9 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Brookdale Chatfield has 36 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.4
Friendliness
4.4
Care Services
3.8
Staff
4.2
Meals & Dining
4.3
Activities
4.1
Value for Cost
4.1
A Place for Mom has scored Brookdale Chatfield with 8.9 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Brookdale Chatfield has 36 reviews with an average "overall experience" of 4 out of 5.
Parent company
Brookdale
8.7
Review score27552 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 36 reviews
Anonymous - Family/friend
Assisted Living
June 14, 2024
4.0
Verified Review
Our Experience
Everyone is very nice and, in general, responsive. The aides are lovely, and that is a big plus. The nurses are also kind. Communication with the family is adequate and I would recommend the facility. For improvement - the food is not good, and my folks are not picky - they loved the food at their previous facility. Some suggestions for improvement - say what you do and do what you say. Things were promised that were not done. Grab bars were not installed, and a month later we are still waiting for one more to be installed. We requested daily showers for my Dad, and we were not told this would be a problem and it is. We were told the aides could do my Dad's catheter, and they were not trained. We were told the care plan would be adjusted after 30 days and this still has not happened or been communicated to the family. Most issues have been rectified, and the staff is responsive. Schedules and procedures were not communicated well (e.g. when does housekeeping come? When is laundry done? A laundry basket on wheels is required but we weren't informed until after they moved in) - so, maybe a welcome letter that explains this could be provided the day they move in. And they could bring in performers for activities instead of just showing movies. The sales manager kept in constant touch before we moved in, but once the contract was signed we heard nothing. The procedure to use to engage maintenance was not communicated. The staff is truly caring and that is comforting. I do believe that they genuinely care and overall, this facility is above average. If they they tweaked a few things, they could easily be a five star rated facility across the board.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
2
Activities
3
Value for Cost
3
Anonymous - Family/friend
Assisted Living
May 14, 2024
3.0
Verified Review
Our Experience
My loved one was previously a resident at Brookdale Chatfield. I would have recommended them, until my loved one went into the hospice program and they couldn't have cared less. I had to hire someone to be there at night while I was there all day.
Cleanliness
4
Friendliness
4
Care Services
2
Staff
4
Meals & Dining
3
Value for Cost
3
Response from Brookdale Chatfield
May 17, 2024
We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
NC - Family/friend
Assisted Living
May 1, 2024
4.0
Verified Review
Review for Brookdale Chatfield
I would say be hands on with your loved one and the facility.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
3
Kearney - Family/friend
Assisted Living
February 1, 2024
5.0
Verified Review
Peace of mind for the whole family
The entire intake process was excellent, from them doing a pre admission assessment to giving us recommendations for movers and utility hookups like phone and cable. We met with staff from executive to nursing, housekeeping, food service and maintenance. All very friendly and welcoming. We had some complications during the admission process on our end that they sorted brilliantly. So as the children who were responsible for finding and managing this, it was amazing because we live at least 1,000 miles away. My mother is very very picky and she couldn't stop saying how clean and well maintained her new home is and she actually likes the food! She loves the folks who are taking care of her and we are especially relieved that the nurses there are on the ball. They communicate with us and have been excellent in not only providing care, but arranging for care when needed. Brookdale is worth every dollar they charge and are clear about the cost of care. They have tiers of care, which we find better than a la carte.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Value for Cost
5
Viviane G. - Family/friend
Assisted Living
August 25, 2023
4.0
Verified Review
Mom chose this place before even seeing any others, even though we were scheduled to have more visits. She had a connection with folks here who also go the the Elmwood Community Center where she used to Volunteer.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Value for Cost
5
NC - Family/friend
Assisted Living
June 26, 2023
4.0
Verified Review
Review for Brookdale Chatfield
If I trust to have my mom there, you can too. If you can afford it. We picked this community for my loved one, because of the location, and overall structure of team management.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
June 13, 2023
5.0
Verified Review
Brookdale Chatfield Review
They were very good in helping me understand that it was not always the best for [name removed] for me to be there twice a day. He began to engage more when I only came once a day - and occasionally even skipped a day. I would definitely recommend Brookdale Chatfield to anyone looking for good Alzheimer care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
May 15, 2023
5.0
Verified Review
Our tour/experience so far
We have toured/spent time at Brookdale Chatfield and plan to move my mother into this facility very soon. The staff and the residents have all been welcoming and helpful! It seems like people are happy living here and that they're actively engaged in their community.
Cleanliness
5
Friendliness
5
Staff
5
Value for Cost
4
Ann - Toured community
Independent Living
April 24, 2023
5.0
Verified Review
a nice community with friendly staff, would recommend
Best decision I ever made was to move into Brookdale Chatfield. The residents and the other staff are friendly. There are many different activities and outing trips. The location is perfect for me. My apartment is small but I have a full kitchen, washer and a dryer. MY family also visits often.
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Doreen - Family/friend
Assisted Living
February 7, 2023
5.0
Verified Review
Great Value-Great People
We picked this community, because my loved one picked the place, and my neighbor recommend it. It seemed like a wonderful place, after taking the tour. The community is really good. The staff work really hard to create a very friendly environment. It feels like a homey environment. The peope are very nice and they have a good diversity of actiivities.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
anonymous - Family/friend
Assisted Living
August 18, 2022
3.5
Verified Review
Brookdale Chatfield review
They seem to have an efficient number of trained staff members there at all level which are paying great attention to what our loved ones needs and wants are to come degree. They financial billing aspect is something we are not so crazy about right now .
Cleanliness
4.5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4.5
Value for Cost
3
Response from Brookdale Chatfield
August 30, 2022
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
anonymous - Family/friend
Memory Care
March 17, 2022
2.5
Verified Review
Our families experience
When our loved one passed away some of the staff our family had worked with were very good to us and very nice. However, going through all the covid restrictions we were only allowed to either visit her in her room or in certain areas in the community. We were not able to see any activities going on or be with her during the meal time. Sometimes the care services were a hit or miss.
Cleanliness
4
Friendliness
5
Staff
5
Value for Cost
3
Response from Brookdale Chatfield
April 7, 2022
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
anonymous - Family/friend
Assisted Living
December 14, 2021
2.0
Verified Review
Very disappointing for us. Could be great for someone else.
It's a clean facility, and the residents are friendly. A few of the staff were very good, but others were absolutely not good. The care was pretty much non-existent. They didn't contact the family and keep us updated. The cost was high, and we were lied to about what they provided. They could not provide the level of care my loved one needed. If your loved one doesn't need much help, it's probably a great facility. Otherwise, it just was not a good fit for our loved one.
Cleanliness
5
Friendliness
2
Care Services
0.5
Staff
1.5
Meals & Dining
5
Response from Brookdale Chatfield
December 29, 2021
We appreciate you taking the time to share your feedback. We have reviewed your concerns with our management team and wish to assure you the safety and well-being of our residents is our top priority.
anonymous - Family/friend
Independent Living
September 29, 2021
4.0
Verified Review
Overall a good community
The overall quality of the meals has been great, but the coordination of making sure our loved one is getting the right meals has been difficult. They activities are fine and based off our experience so far we would recommend Brookdale Chatfield to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Dennis S - Family/friend
Assisted Living
September 27, 2021
3.0
Verified Review
My tour review
This community was our least favorite. It was very confusing while there. They were nice and followed up a lot of times in the beginning before the tour, but after we toured there was no follow up once we had already went through.
Response from Brookdale Chatfield
October 1, 2021
We appreciate you taking the time to share your feedback. We are committed to quality service and care for our residents and families and will review your feedback with our management team.
Anonymous - Family/friend
Independent Living
July 8, 2021
5.0
Verified Review
Safe and Secure Place
I would tell others that this is where I would go if and when the time comes. The welcoming atmosphere and commodore stand out to me most. There have been some hiccups with the food as they have been a change of staff.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
anonymous - Toured community
Memory Care
March 2, 2021
5.0
While the initial quote on the room seems higher than other places, veteran and other discounts can actually bring the room prices below that of other facilities. Costs for extras such as home health aids on the independent living side are less than other places and those services are not outside contractors. Amenities are numerous and it's obvious that the staff takes pride in what they offer.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Independent Living
February 18, 2021
5.0
Verified Review
a great place for a loved one
The staff goes above and beyond to make the residence feel comfortable. They have made my parents feel welcomed. I would definitely recommend this community to others
Cleanliness
4
Friendliness
5
Care Services
0.5
Staff
0.5
Meals & Dining
5
Activities
0.5
Value for Cost
4.5
anonymous - Family/friend
Memory Care
November 5, 2020
5.0
Verified Review
Our experience with Brookdale
The staff members at Brookdale Chatfield were very friendly to us. I was impressed with the activities that they had to offer as well as the price point. I did have a concern as the emergency door going into the apartment hallway was broken and would not lock, we had been complaining about it for a long time and it was just now fixed almost a year later which is very concerning and a safety issue. My mom said they also do seem to be stingy about the food and the portion sizes that they serve to their residents. Overall, I would recommend this community.
Cleanliness
5
Friendliness
4
Value for Cost
3.5
Care Services
4
Activities
5
anonymous - Family/friend
Memory Care
October 7, 2020
5.0
Verified Review
Hard decisions, good choice
We chose Brookdale Chatfield because of the location, it was closer to my parents friends and family. The apartment sizes here are very good, my parents had a 1 bedroom with a den. The food was pretty good, they had a big variety on the menu. The best part about the facility is they are making new friends. I would recommend the community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 36 reviews

Neighborhoods
around Brookdale Chatfield

See what the neighborhood has to offer and what’s nearby:
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Connecticut regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Connecticut regulations for Assisted Living.

Frequently Asked Questions
about Brookdale Chatfield

Brookdale Chatfield offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Brookdale Chatfield 8.9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (860) 561-1669 to reach a resident at Brookdale Chatfield.

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The Residence at Ferry Park

60 Cold Spring Road, Rocky Hill, CT 06067
Starting at $X,XXX+ monthly
9.8
Review score
56 reviews
9.8
Review score
56 reviews
5 star
63%
4 star
20%
3 star
9%
2 star
4%
1 star
4%
Studio, 1bd, Semi-Private
Our assisted and memory care community is nestled on ten beautiful acres in Connecticut, providing a warm and inviting background for the perfect senior living experience. With spacious and comfortable accommodations that feel like home, events and activities that nourish that soul and...
Photo of Aviva West Hartford

Aviva West Hartford

One Hamilton Heights Dr, West Hartford, CT 06119
Starting at $X,XXX+ monthly
8.9
Review score
48 reviews
8.9
Review score
48 reviews
5 star
40%
4 star
42%
3 star
6%
2 star
2%
1 star
10%
Studio, 1bd, 2bd, Semi-Private
AVIVA West Hartford is located at 1 Hamilton Heights Dr. in West Hartford, CT. Our building is a member of the National Historic Society and was originally built to be a school; Mount St. Joseph.We offer independent, assisted, assisted plus and memory care living options.

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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