Atria Cy-Fair

my Mom entered Brookdale CyFair as a memory care with two person assist to move in and out of her wheel chair. Now it is managed by a company called Atria whose guidelines say two person assists are not qualified for assisted living. Now I have to find her another place. It's not a good idea to move memory care patients. It's very difficult to adjust a new place. We moved to this facility in [date removed] planning to keep Mom there till the end. Such an unnecessary upset for a poor 90 year old invalid with dementia.

This is where my Dad is currently at. They just recently went from Brookdale to Atria. In recent months, the food has gone downhill and the service is not as friendly as before. They just fired two of the directors so one can hope that improvements are on the way.

I am pretty dissatisfied with everything right now. I have faced some issues concerning with the staff and the care that they’re providing with my loved one. Recently when I came to visit my loved one was facing issues hygiene wise. She was not being properly cleaned and she was unfortunately soiling herself. Now because of this it resulted with a particular nurse explaining to me that she needs “extra care” that would cost an extra $500 on month. To begin with, what is “extra care”? What is that supposed to entitle? Does my love on only have “basic care”? The nurse just kept explaining vaguely that she just needs extra care. Secondly, not only with this nurse, but with the other nurses that looks over my loved one, no one cared to call me to inform me about my loved one’s condition. I had to find out during a visit. Now it is a possibility that she’s just old or it’s maybe it’s the food, however no one bothered to investigate and to inform me of what is happening. I do not appreciate this sort of lack of communication. I would voice my complaints to that particular nurse and every time I need to follow up with her she seems to always not be available. She doesn’t seem to even make the time to sit with me to explain the situation. She would only be so pushy for me to sign the papers to approve the “extra care” so they can charge me more money. Also, when I would try to talk to her she would always be on the defensive. Another thing is getting my loved one to certain activities on site. First of all you don’t know where anything is. If you were to ask someone where the exercise class is happening they would say in this certain wing. Well where is it? How am I supposed to know where that is? They are supposed to have religious events as well such as communion and rosary service but they don’t assist my loved one to find the places to when they are happening. It’s very frustrating at the moment to be put in this situation and for them not getting back to me in a timely manner. My loved one needs caring nurses; the staff here is not so “come forth” with any kind of information.