Arden Courts A ProMedica Memory Care Community in Palos Heights

The experience was very pleasant. The staff was very knowledgeable and friendly. The communication is very prompt, especially when it comes to medication or changes with change of status, falls, sores, etc. The meals are fresh and residents can make certain requests. There are three meals a day, even if the resident is not hungry, and I like that!

Most of the staff are fantastic, but a couple of them are not so great. Overall the staff are very caring, the place is clean and the people that live there are well taken care of. They definitely need more staff. Often it can be difficult to find someone to answer questions that I have, but I believe it's because the employees have a lot to take care of. Overall I'm very happy with my decision to move my loved one there.

[name removed] is one of the most caring, compassionate and genuine people that I've ever had the pleasure of meeting! He truly cares about the residents and their families and goes the extra mile to make sure all of their needs are met and questions answered. [name removed] is equally as valuable to the success of Arden Courts! I wouldn't hesitate to refer any family or friends to Arden for their loved ones. The entire staff is exemplary!

Arden Courts of Palos Heights is great. My family member loved it there. I was happy with the service they provide. They have established staff there, when a lot of places have rotating staff. They do a very good job of communicating with each other about the patients' care, conditions, and issues, and I was very happy with that. She was very well cared for.

I chose Arden Courts in part because we knew people who had loved ones there that were happy. I liked that they quoted you a price and that was that, whether you took one medication or ten. There was a lot of friendliness. We felt comfortable leaving our loved one there. We got phone calls from them to update us and let us know how he was transitioning, which was great because we weren't allowed to come inside to visit due to Covid. Our loved one was only there about a week before he passed away unexpectedly. They were wonderful to us, and had everything packed up for us and ready to go. They even refunded the move-in fee since he was there such a short amount of time. And emotionally I think they do really care about the people who are there. Normally they have a policy to get everything moved out in 48 hours, and and I think we still made that timeframe, but they didn't pressure us at all, which was nice that we didn't have to worry about that during an already stressful time.

It is expensive but it is completely worth it. Our loved one is happy and thriving there. The nursing staff and director are fantastic. The director is just so hands out which is amazing because he does not have to do that, but they really just make sure the patients are participating and getting engaged.

Our contact was [name removed] and we spoke on the phone, face to face and then [name removed] did a walkthrough a model area with her tablet so we could see the setup, rooms, etc. Unfortunately due to COVID restrictions we were unable to see any caregivers interacting with residence nor were we able to see how clean an actual active area is. We did like what we heard from [name removed] but asked that they call us when the COVID laws ease up so we could do an actual walkthrough.

The care, expertise and compassion at Arden Courts were excellent both day and night. I spent an entire day and night with my husband and the care did not waver any time of the day The Exec. Director, [name removed] was the most caring man. He provided emotional and spiritual support for the caregiver. The head nurse, [name removed] was amazing. I would highly recommend Arden Courts for their loved one. I did not have the same experience at Evergreen Nursing care in Orland Park.

Too small and far away

[Name removed] makes your availability her availability. Small “house” groups. Cozy.

The facility is very nice. The residents are engaged in activities throughout the day. The facility is extremely clean.

My father in law is well in this community.

I like this community for the care of my mom. The staff is very nice and caring.My mom seems to like the activities and does participate. We like the cleanliness of the community and my mom is happy being here. We would recommend this community to other families.

I took a long look at this community for my mother, and her needs. It is a nice community, but unfortunately I do not feel this was the right fit for her, and her needs overall.

For the hour I was there, I did not see much activity. It was very quiet and the only residents I did see were the ones going into the dining room. I did like the set up, but I did not like how dark it was.

The staff we met at this community were nice. The community did seem dark and dingy. I think the community could use some updating. They seemed to offer some activities for the residents to enjoy.

During my tour I had noticed that everything was a little out dated in and out side the building. They needed to do some updating throughout the entire complex and get some new furniture as well. I just overall was not very impressed with what I had saw and wanted my dad to be in something a little more up to date.

The best thing I can say about Arden Courts is that they honestly care about their residents and put their actions behind their words. They have made a difficult situation much easier to handle, and they have given our dad a safe place to live. They provide many daily activities, a safe, homey living space, and good, nutritious meals. One huge plus is Dad's ability to walk outside in the expansive courtyard, so he's not cooped up inside all the time. We can visit him anytime and he seems as happy as can be expected. KC and Tegan are especially appreciated; they continually go above and beyond for our dad and for our family.

Just moved my parent in - very hard to do. The director is great and very helpful. Feeling very good about the place.