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VERIFIED PARTNER

Merrill Gardens at West Chester

1201 Ward Ave, West Chester, PA 19380

9.7
Review score
49 reviews
Add review
9.7
Review score
49 reviews
5 star
68%
4 star
18%
3 star
2%
2 star
6%
1 star
6%
See all reviews
8.8
Review score
2334 reviews
65 facilities
For pricing & availability:
(866) 374-4058
Merrill Gardens at West Chester
Merrill Gardens at West Chester reception area
2020 Photos available
1414 Floor plans available
Merrill Gardens at West Chester in google map
street view of Merrill Gardens at West Chester

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Anonymous
-
Family/friend
5.0
A very positive experience"
I would give Merrill Gardens at West Chester 5's across the board. I felt it is a good value for the level of care and attention given. The facilities are lovely and clean. There are fancier places but this seems to be right in the sweet spot for value and quality.

About the facility
Merrill Gardens at West Chester

Merrill Gardens at West Chester is a classic community with modern elements. The community welcomes pets and offers dozens of activities to help you lead an active, carefree lifestyle. One of the most unique features is called “Main Street” — an expansive hallway replicating a small downtown street. The “street” features a variety of amenities including a movie theater and retro diner. And the fun doesn’t stop there — near the community, residents have a variety of activities to choose from.

The expansive community is situated minutes away from West Chester’s historic downtown where you can visit boutiques, galleries, restaurants, and more! Nature enthusiasts are in luck as the area offers a lake where you can fish, a park where you can stroll scenic walking trails, and a country club where you can gather for a relaxing game of golf! Merrill Gardens at West Chester currently accommodates independent living, personal care, and memory care lifestyles. Come experience how fulfilling retirement can be in West Chester today!

Merrill Gardens at West Chester Amenities and Services

Merrill Gardens at West Chester enables you to live independently in a home-like environment without the worries of home maintenance. Weekly housekeeping and chef-prepared meals are...

Read more

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for Merrill Gardens at West Chester

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Merrill Gardens at West Chester

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Merrill Gardens at West Chester reception area
Merrill Gardens at West Chester

1201 Ward Ave, West Chester, PA 19380

Exton Senior Living
Exton Senior Living

600 North Pottstown Pike, Exton, PA 19341

Sunrise of Westtown
Sunrise of Westtown

1045 Wilmington Pike, West Chester, PA 19382

Wellington at Hershey's Mill community exterior
Wellington at Hershey's Mill

1361 Boot Road, West Chester, PA 19380

9.7
Review score
49 reviews
9.7
Review score
49 reviews
5 star
68%
4 star
18%
3 star
2%
2 star
6%
1 star
6%
9.7
Review score
33 reviews
9.7
Review score
33 reviews
5 star
67%
4 star
15%
3 star
9%
2 star
3%
1 star
6%
9.1
Review score
45 reviews
9.1
Review score
45 reviews
5 star
45%
4 star
36%
3 star
11%
2 star
4%
1 star
4%
8.9
Review score
26 reviews
8.9
Review score
26 reviews
5 star
46%
4 star
42%
3 star
0%
2 star
4%
1 star
8%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Reviews

for Merrill Gardens at West Chester

9.7Review score49 reviews
9.7
Review score
49 reviews
5 star
68%
4 star
18%
3 star
2%
2 star
6%
1 star
6%
Merrill Gardens
8.8
Review score2334 reviews65 communities
Write a review
A Place for Mom has scored Merrill Gardens at West Chester with 9.7 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Merrill Gardens at West Chester has 49 reviews with an average "overall experience" of 4.3 out of 5.
Overall Rating
4.3
Cleanliness
4.5
Friendliness
4.4
Care Services
4.2
Staff
4.6
Meals & Dining
4.3
Activities
4.1
Value for Cost
4.0
A Place for Mom has scored Merrill Gardens at West Chester with 9.7 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, Merrill Gardens at West Chester has 49 reviews with an average "overall experience" of 4.3 out of 5.
Parent company
Merrill Gardens
8.8
Review score2334 reviews65 communities
Logo for Merrill Gardens
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 49 reviews
Anonymous - Family/friend
Assisted Living
January 10, 2024
5.0
Verified Review
A very positive experience"
I would give Merrill Gardens at West Chester 5's across the board. I felt it is a good value for the level of care and attention given. The facilities are lovely and clean. There are fancier places but this seems to be right in the sweet spot for value and quality.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Merrill Gardens at West Chester
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Family/friend
Independent Living
January 3, 2024
5.0
Verified Review
a nice community
She is very happy. I would say 5 so far for each category. The only issue I have heard so far is that they are short on staff and some people who work in administration are having to help out with dining. We would recommend this community to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Merrill Gardens at West Chester
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Debbie B - Family/friend
Independent Living
December 15, 2023
5.0
Verified Review
Merrill Gardens Experience
Everything there is wonderful the staff is very knowledgeable and kind. I would definitely recommend Merrill Gardens at West Chester to others looking.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Merrill Gardens at West Chester
February 27, 2024
Hi there, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
Anonymous - Toured community
Independent Living
October 10, 2023
5.0
Verified Review
Our tour experience
We took a tour of Merrill Gardens at West Chester during our search for an Independent Living facility for our loved one. We loved this facility! Great atmosphere. The cleanliness and friendliness were great. Unfortunately, the cost was over budget for us.
Susan S - Family/friend
Assisted Living
May 24, 2023
5.0
Verified Review
Couldn't be Happier
I am very happy with MG for my dad. The staff, services and it is located next to Brandywine Airport. My dad had a private pilot license. His room overlooks the runway. He enjoys watching the planes take off and land.The general manager is wonderful! I would recommend to others.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Merrill Gardens at West Chester
May 26, 2023
Thank you for taking the time to leave us a review, Susan! We are so pleased to hear that your father is enjoying our community thus far. Your recommendation of our community to others is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
MC - Family/friend
Assisted Living
May 16, 2023
5.0
Verified Review
Great caring environment.
The staff at Merrill Gardens West Chester are kind. The facility is clean. They offer lots of activities. It's not like a typical personal care home.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Merrill Gardens at West Chester
May 19, 2023
Thank you for taking the time to leave a review! We appreciate your feedback. Please don't hesitate to reach out if you ever need anything.
Chrissy - Family/friend
Assisted Living
May 12, 2023
5.0
Verified Review
Perfect Place for Our Loved One
My family and loved one have had a wonderful experience with the community. Everyone has been extremely welcoming and friendly. The staff are great to work with. The community is beautiful. We would recommend the community to others for their loved ones.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Merrill Gardens at West Chester
May 19, 2023
Hi Chrissy, thank you for taking the time to leave us a review! We are so thrilled to hear that you have had a wonderful experience with our community thus far. Your recommendation of our community to others is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
Denise - Family/friend
Assisted Living
May 10, 2023
4.0
Verified Review
Recommended
The staff at Merrill Gardens at West Chester is really nice and I know they take great care of my mom. Although we continue to have some issues with her cable, the staff communicates effectively- it's the cable company, not Merrill. My mom tells me that the food is really good. I would definitely recommend Merrill at West Chester to family and friends!
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
anonymous - Family/friend
Independent Living
March 9, 2023
5.0
Verified Review
Merrill Gardens Review
We are very happy at Merrill Gardens at West Chester. Both the staff and the facilities are excellent.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
3
Value for Cost
5
anonymous - Family/friend
Independent Living
March 2, 2023
5.0
Verified Review
Would recommend, friendly staff
We like the friendliness of the staff and residents. We like how accessible, bright and clean the facility is as well as the diverse activities.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Anonymous - Family/friend
Memory Care
February 14, 2023
4.0
Verified Review
I have had a good experience with the staff. The staff is their biggest asset...friendly, competent and compassionate. I visit my loved one every day and the staff are kind and take the time to talk with me and listen to my concerns about my loved one. They treat my loved one like one of their own family members. I know they are taken care of and that helps to ease my mind. I would recommend the memory care center at Merrill Gardens at West Chester. They could improve upon how often they clean the resident's room and take more care with washing their clothes.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
anonymous - Toured community
Independent Living
January 17, 2023
4.0
Verified Review
Community Tour
The tour at Merrill Gardens at West Chester was done very well and hosted very nicely. The people we encountered were very friendly. We made our choice mostly based on proximity to where we live.
anonymous - Family/friend
Independent Living
December 7, 2022
4.0
Verified Review
Highly Recommend
They were wonderful. Highly recommend but they are understaffed and that severely affects the dining experience.
Cleanliness
5
Friendliness
5
Staff
2
Meals & Dining
1
Activities
5
Value for Cost
3
TM - Family/friend
Assisted Living
December 7, 2022
5.0
Verified Review
Would Recommend
Everyone is very nice. They just were bought out, and the new name is Merrill Gardens. There is some turnover in the kitchen staff as well as administration, but they're doing everything they can to hire. I know they are taking good care of my Mom there. And they truly take great care of their residents.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
5
Value for Cost
4
Mary Ann - Family/friend
Memory Care
September 19, 2022
5.0
Verified Review
They give a lot of care to their patients.
This place is like walking into a casino in Las Vegas or onto a cruise ship. It's so clean - probably the cleanest I've seen in my life. They have tons of activities - sports viewings, live plays and operas, a movie every night in the theatre room (one from back in their era). Because they're near an airport, there's a plane room with books about planes, and every 30 minutes a plane goes off. If you don't want to eat in the dining room, there's a neat 50/50 restaurant, or you can eat in the bar. All the help is very friendly, to the point that you wonder if it's too good to be true. But they genuinely are that friendly. The cost is very reasonable and one of the lowest I found, and with all they have to offer, that's unbelievable. Of course, pricing is on a scale, and as care needs go up, so does the price. The head nurses in each unit are very easy to get a hold of. You can text or call and they answer right back. Communication has been awesome among the nursing staff.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Merrill Gardens at West Chester
September 20, 2022
Hi Mary Ann, Thank you for leaving us this detailed review. We are happy to hear that the community has lived up to your expectations and then some.
Deborah - Family/friend
Assisted Living
August 31, 2022
5.0
Verified Review
Comfortable atmosphere
We made the right choice with choosing Arbour Square and we have not regretted it at all. Nothing is perfect, but my mother is very comfortable here and they are taking great care of her. The staff work really hard and have all been wonderful, they are so warm and friendly. The surroundings are very comfortable and you do not feel like you are in an institution, it is a very pleasant environment and atmosphere. I have no complaints - it was a blessing that we found this place. I would definitely recommend them to others looking.
Response from Merrill Gardens at West Chester
August 31, 2022
Hi Deborah, thank you for taking the time to leave us this review. We are happy to hear that your mother is comfortable at Arbour Square, and that you would recommend us to others.
Anonymous - Toured community
Assisted Living
August 19, 2022
5.0
Verified Review
Review for Arbour Square at West Chester
anonymous - Toured community
Independent Living
June 10, 2022
5.0
Verified Review
Community Tour
I was really impressed with Arbour Square at West Chester. It was a smaller community, brand new, and spotlessly clean. It felt more homey than other places we toured. The staff and everyone was great. My parents spent a few nights there to try it out. They loved it, but at the time, one of my parents in particular just wasn't ready to make the transition to senior living.
Karen - Family/friend
Memory Care
March 18, 2022
4.0
Verified Review
Very Pleasant Community
It is a lovely place, and it's well run. Aesthetically it's very pretty to look at. Everything is updated and looks news. The staff is very caring and involved. There could always be more attention paid to the residents, particularly those with more needs. My biggest thing looking back is if I could do it again, I would look for a place that accepts Medicaid so I wouldn't have to move my loved one eventually. She has experienced both assisted living and memory care, and there are a couple of differences. The food in assisted living is like a restaurant with different choices offered, and in memory care they don't offer choices. Activities are different as well. They were great in assisted living and are fewer in memory care. But overall we like it. There's a great community atmosphere.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
3
Value for Cost
4
Natasha D - Family/friend
Assisted Living
February 15, 2022
4.0
Verified Review
Good choice for your loved one
This is a beautiful community with caring staff and good food. The could maybe do a little more to get my mom to be involved in the activities and prompt her to come out and participate more. They have activities like movies, bingo, coffee chats and more for the residents to do to stay busy. Overall it has been a very good choice I would recommend it.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Response from Merrill Gardens at West Chester
February 18, 2022
Hello, thank you for taking the time to leave this review!
Viewing 1-20 out of 49 reviews

Amenities
at Merrill Gardens at West Chester

Healthcare Services

  • Incontinence Care
  • Staffing & Ancillary Services
  • Memory Care
  • High Acuity Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Special Dining Programs
  • Professional Chef
  • Guest Meals
  • Anytime Dining
  • Meals Provided

Room Amenities

  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Handicap Accessible
  • Full kitchen
  • Kitchenette
  • Respite or Short Term Stays Offered
  • Ground Floor Units

Community Amenities

On-site dining options

  • Café or Bistro
  • Bar or Pub
  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • TV Lounge
  • Indoor Common Areas
  • Central Fireplace
  • Library
  • Main Street Shops
  • Meeting Room
  • Outdoor Common Areas
  • Beauty Salon
  • Barber Shop
  • Butterfly garden / Hummingbird garden
  • Indoor Atrium
  • Outside Patio
  • Computer or Media Center

Recreational areas

  • Raised Garden Beds
  • Game Room
  • Fitness Center
  • Billiards Lounge
  • Arts and Crafts Center
  • Movie or Theater Room

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Activities

  • Devotional Activities Offsite
  • Activities On-site
  • Activities Off-site

Neighborhoods
around Merrill Gardens at West Chester

See what the neighborhood has to offer and what’s nearby:
Merrill Gardens at West Chester in google map

Frequently Asked Questions
about Merrill Gardens at West Chester

Merrill Gardens at West Chester offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Merrill Gardens at West Chester 9.7 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (484) 401-9800 to reach a resident at Merrill Gardens at West Chester.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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