Wellington at Hershey's Mill

The staff members here seem to be very friendly and really outgoing - now at times they do seem understaffed but we know that is like any place. The meals and dining service has been a great experience for our loved one - the quality of the meals is great and there is a tremendous variety. They could work on improving the availability of the transportation but other than that we would recommend the Wellington at Hershey's Mill community.

Husband says the food is very good and better than most places. Beautiful personal grounds and people on the site. Staff goes above and beyond, they are fairly new so don't quite have activities program that we are aware of. Fell my loved one could not be in a better place than with the Wellington at Hershey's Mill.

Upon walking in the community is up to date, its bright and current and we were able to see those living in the community were out and about. The apartments are spacious, up to date and before our loved one moved in the updated the carpet, put in new hardwood, new appliances and countertops. The washer and dyer is in the unit and you get cleaning service every two weeks as part as the monthly fee. They have always been willing to work with us which we appreciate it. There is no buy in fee which was huge for us. The monthly rent is very reasonable, its a very good value that is month to month. They also really want your loved one to age in place so they are always willing to work with you if you need to bring in any outside services to help out with your loved one. They also have covered unground parking which is very nice, also each garage unit has its own storage locker. They have local transportation and doctors on sight

Staff is very friendly and helpful! They bend over backwards to make residents feel welcome and comfortable.

Make a short story long, this all happened very quickly as my father had an accident. He was the main caretaker of my mother when this happened. Had searched several facilities and found the Wellington to be the best out of those. The only issue with preventing from receiving a 5 overall is because Covid has kept surging and causing issues with staffing at times. But overall has been good experience. Parents are as happy as could be given the situation moving into this facility from living in their home for a very long period of time.

My loved one is happy and well taken care of here. The communication with the staff is great, the Aides are wonderful about seeking me out if they need to talk to me about my loved one. The memory care unit manager is constantly in communication with me about anything. They are great at telling me how much they enjoy having my loved one in the community. Everything has been above expectations at this point for me.

Their information is really quite nice, I think that they do a great job of presenting themselves. It has been a great experience and I would recommend Wellington at Hershey's Mill to others.

This place is a joke. Do not be fooled by the smooth "salesman" who tells you all you want to hear when you visit. They are always short-staffed, with the exception of a few aides, most of them are incredibly rude, nasty and don't give.a damn about the job or the residents. My mom has rung for help multiple times, and has waited over an hour at one point. Manager doesn't return phone calls when concerns are brought to his attention and instead has a nurse take care of (or not take care of) Wish we had put my mom at the other facilities we looked at

I like it here. It is clean, nice and the people are very friendly.

This is a really good community. I have been happy so far if there is something that my loved one needs they are on it right away. With some things I feel like they could take some extra steps to be a little more proactive for my loved one. The staff are very sweet and attentive and they are there for us and my loved one.

I chose Wellington at Hershey's Mill because it had the space I needed for the money involved and it is in the same location where I used to live. I also talked to a lot of people and they were happy and I thought I would give it a shot and it turned out fine. They were having an end of year deal and I was able to get a 2 bedroom 2 bath apartment for a good price. The food here is really good, they are chef prepared meals. They have a form to fill out and I fill it out what I would like to eat and put the form in a basket. They have a ton of variety and every meal I have had has been just wonderful, you can either get it take out or eat in the dining room. The dining room has a dress code and you cannot wear any denim. They are going through some administrative changes at the moment and when I first moved it I kind of had to figure everything out myself because they do not provide instructions so I think that would be helpful to have.

I would recommend this community to others based on my experience. The community is neat and clean and the staff is very friendly. communication could be better. The food is really good and they have activities going on

The community is generally a good place. the communication is good between the staff and our family. They keep us well informed and return calls back in a timely manner. I would recommend this community to others based on my experience.

My 98 year old mother was at Wellington for close to 6 years. Ever since Senior Lifestyle took took over from Benchmark Senior Living Wellington went from a 5 star facility to a 1 star facility. Food got worst, work conditions got worst (just read the staff reviews on Indeed), they got rid of good, caring people. My mother died in there in early [date removed]. Within 3 days between my mom's death and family cleaning out the apartment, a theft occurred of close to 50 valuable Swarovski crystal. I noticed a very suspicious series of events when the theft occurred. We notified senior management immediately. After speaking with the new senior management, my brother and myself left with the feeling they never really cared. They blamed it on a family member taking the crystal or another resident going into mom's empty apartment and stealing the crystal. I doubt if they even questioned their staff. The family has the feeling that the heirloom crystals will never be returned. Shame on the person who stole crystals from me deceased mother.

The overall rating was based on the prior management team. The staff were very friendly at Wellington. There were lots of activities for the residents to choose from prior to COVID. My loved one enjoyed bingo each week. The meals were delivered in a box. The food was excellent and I was able to eat with my loved one prior to the pandemic. New management decided to charge a $150 surcharge for a lock down or COVID charge. The community was beautiful. They even decorated for all the holidays prior to COVID.

This is the one for us! Lovely setting, larger rooms and great closet space. Modern kitchen and bathrooms. Very nice people working and living there.