St. Martha Villa

I was recommended by A Place for Mom. My family members that have visited were very pleased with the facility.

St. Martha's struggles with staffing shortages, hiring and delivery of services from an overworked staff. It is impossible for family to get information on their loved ones as phone message boxes are full. St Martha's fails to communicate to family members by newsletter or will simply send an e-mail when a virus emerges. Dining can be another obstacle as many times they do not have enough wait staff to serve or they do not show up. Food shortages can occur and maybe poorly made. Transportation while advertised rarely exists for shopping or medical appointments.

The staff are very friendly but they are also very busy as well. Overall I would recommend St. Martha Villa to others looking.

No place is perfect. We have faced a few bumps but all in all I can't find anything truly negative to say. They have good staff and great care. I find them to be very attentive to the families. They respond quickly to emails and address all concerns in a timely manner. They hosted a thanksgiving gathering and Christmas gathering for families of the residents and took time out to speak to us during the celebrations. They also call each resident by their names even the dinning staff make it a personal experience

We had a good experience at St. Martha Villa. They provide more quality and quantity of memory care activities than other places. The food is very good. The room sizes in memory care are large and they are private rooms.

Recently, my aunt relocated to St. Martha Villa. She previously shared an assisted living apartment with my parents at [removed]. Her caretaker is specially trained to interact with those who have dementia, and she prefers to relocate here to be with her family. Although she has a room of her own, she never uses it because she is always busy. She now participates in daily activities that she didn't do at her previous home. My aunt has flourished in this setting. Regarding her care, I am unconcerned. This facility also has a fantastic independent living facility and personal care unit.

We really like the location of St. Martha Villa, our loved one is familiar with the area and it is where they still have friends. There was a low entry fee which was nice, it was able to fit in our loved ones budget and we would recommend this community to other families based on our experience so far.

Overall this was a good experience for us. The staff are very caring, helpful, and willing to go above and beyond to assist the residents. The communication with the staff was good anytime I had questions.

When we were looking for places I wanted a nice place for my wife to stay that had a good value for the money and we found that here. They seem to be taking great care of her and all of the staff member are very friendly and always smiling. I noticed if anything happens they always call me right away and great at keeping me informed. When I go to visit I have the food sometimes and it is hit or miss. Overall I would recommend them to others looking.

This community was okay but it was just not what we were looking for at the time.

This facility is not affiliated with the Roman Catholic Archdiocese of Philadelphia. The quality of the food is poor. My mother's heat and a/c never functioned properly. Frequently fire alarms going off in the middle of the night. Some staff members are amazing and kind; others are mean and rude. Turnover is very high as noted by the many job signs out front. Covid precaution protocols are not enforced. Information that is given to residents and their families regarding Covid at the facility is inaccurate. For instance, my mom personally requested a Covid test on [date removed] because she was feeling poorly. The result came back positive. She continued to decline. I requested that the facility send an ambulance to take her to the hospital on [date removed]. The weekly newsletter that came out on [date removed] stated that one staff member and one resident had tested positive and that both were asymptomatic and recovering in place. Totally inaccurate. My mother died on [date removed].

We chose St. Martha Villa because she wanted a studio apartment, the fact that it is a medicaid facility, and she did not have to pay a big up front fee. They have a variety of apartment sizes, the studio she is in is perfect for her and her dog. She really enjoys the meals here and I would recommend them to others looking.

We chose this community because of the hospice care agreement, if you run out of money you will not get kicked out. My dad has nothing bad to say about the food there. The rooms are very spacious and nicely laid out. The staff is loving and caring. I would absolutely recommend this place to anyone who is looking.

They have done an incredible job with regard to the Covid-19 pandemic and have had zero cases. They took very early action to close the place down. They keep the community pretty clean, although it could be a little better. The staff is very friendly and they consistently keep the same care givers with my father so he can get to know them better. He seems to really like them and seems to be happy. They have done a good job with my father's care. he does not participate in the activities at the community and they do seem to try to engage him, but it does not seem like he is involved at all. They are pretty expensive, but compared to other communities in the area, his apartment is pretty nice.

Lovely facility. Everything about it was appealing, clean, welcoming, safe. I liked the open seating for breakfast and lunch, felt more like what you would do at home.

I would not recommend this facility to anyone. I have worked in the health care field for a long time and never seen anything like this facility. No assistance for those that had difficulty at meal time.. My sister and I helped open drinks when the residents would ask for help because there was no one around to assist. My mom's room always had towels and wash clothes laying on the floor in her bathroom when I would visit. Ambulation is not encouraged by staff. My mom did not like it she continued to say they are too busy not enough help. When I came to get my mom to take her home her room had dirty towels on the floor nothing packed up started to pack her stuff up then I explained to them when a person is being discharged the staff usually has them packed up. The young lady then offered to help. This is not a healthy environment for your loved one really. My siblings and others that visited my mom all said the same thing I observed. Looking back when they asked me if I would like her to get in home therapy or a facility it would be best to do in home. Would not recommend this facility. Hope this helps someone else.

We really felt very comfortable here! [Name removed] was lovely, very knowledgeable in Alzheimer's care & quietly proud of this community. My husband really listened & was pleased to see the majority of residents upright like his dad. They do not have a gym here, but we could have Rover transport dad to his Y & back. They also offer a caregiver to accompany me when taking dad to an appt if needed. Very pleased.

I don't recommend this place to anyone. My mom had to go here for three weeks. The food was terrible and they give portion sizes for a toddler, such as three fish sticks, a tablespoon of mixed veggies and a tablespoon of macaroni salad. The staff there is very rude and lazy. There was only one nice nurse I saw the whole three weeks my mom was there and her name was [name removed] and we only got the chance to see her twice. They didn't change my mom's bedding no matter how many times we asked, it was like we were asking for too much. My mom's bandage for her leg needed to be changed every other day and of course that didn't get done either, every time we asked a nurse about it, their reply was 'we will check into it' and then it never got done. I asked the night nurse to change my mom's bandage last night and instead of him saying sure no problem, the continues to tell me how he is not there every night and he has no idea when my mom's bandage should be changed. I said well you have notes in her chart that explains what needs to be done but he truly did not care and my mom's bandage did not get changed last night either. The dirty towels and wash clothes were never taken out of my mom's room, I had to do it! I had to bring my mom food, I had to give my mom a shower. The staff did nothing at all. All they did was sit around and talk with each other. Last night instead of taking care of the sick patients that can't vend for themselves, they were talking about which acholic they like, such as fire ball vs rum and coke, not professional at all! I was leaving my mom last night and the patient across from her asked me for help with pulling his legs out so he could be comfortable and turn off his light and shut his door because they nurses were too lazy to help the poor man that couldn't get out of his bed. They give the poor patients tap water that tastes like chlorine. I told a lady that was doing a survey onsite about all this and she said she will look into but of course nothing ever got done. It's sad that I had to keep my mom there but this was the only facility her insurance would cover. I'm so glad my mom's last day in this junk yard is tomorrow! Don't ever take a loved one here because they will not be taking care of.

We toured this facility as a walk in and was greeted with genuine enthusiasm and graciousness. The facility was clean and the residents appeared to enjoy their living space. Social spaces are abundant and cater to the requests of the residents. We did not stay for a meal; however, the dining room was very spacious and clean. We are pursuing admission to this facility for my parents. Nice job!!

The staff and administration have been extremely professional and caring. Initially, we chose Martha Villa because of their reputation, flexibility and options for independent care, personal care, long term care and short term rehabilitation. Over time, we have personally gotten to know the staff and the nurses. Everyone has gone above and beyond our expectations with their care and support of our parents. They are in contact with us regarding any concerns and changes in our parents health. On the flip side, they are open to suggestions, as they have implemented with the food services. We are confident that we have made the correct choice for our parents care. The apartments are spacious and neatly appointed with the elderly in mind. The facility is clean and neat and in a lovely setting. It is wonderful to see the residents outside socializing on the porch and in the courtyard. We highly recommend this as a next step for your parent/s.