St. Martha Villa

This facility is not affiliated with the Roman Catholic Archdiocese of Philadelphia. The quality of the food is poor. My mother's heat and a/c never functioned properly. Frequently fire alarms going off in the middle of the night. Some staff members are amazing and kind; others are mean and rude. Turnover is very high as noted by the many job signs out front. Covid precaution protocols are not enforced. Information that is given to residents and their families regarding Covid at the facility is inaccurate. For instance, my mom personally requested a Covid test on [date removed] because she was feeling poorly. The result came back positive. She continued to decline. I requested that the facility send an ambulance to take her to the hospital on [date removed]. The weekly newsletter that came out on [date removed] stated that one staff member and one resident had tested positive and that both were asymptomatic and recovering in place. Totally inaccurate. My mother died on [date removed].

We chose St. Martha Villa because she wanted a studio apartment, the fact that it is a medicaid facility, and she did not have to pay a big up front fee. They have a variety of apartment sizes, the studio she is in is perfect for her and her dog. She really enjoys the meals here and I would recommend them to others looking.

We chose this community because of the hospice care agreement, if you run out of money you will not get kicked out. My dad has nothing bad to say about the food there. The rooms are very spacious and nicely laid out. The staff is loving and caring. I would absolutely recommend this place to anyone who is looking.

They have done an incredible job with regard to the Covid-19 pandemic and have had zero cases. They took very early action to close the place down. They keep the community pretty clean, although it could be a little better. The staff is very friendly and they consistently keep the same care givers with my father so he can get to know them better. He seems to really like them and seems to be happy. They have done a good job with my father's care. he does not participate in the activities at the community and they do seem to try to engage him, but it does not seem like he is involved at all. They are pretty expensive, but compared to other communities in the area, his apartment is pretty nice.

Lovely facility. Everything about it was appealing, clean, welcoming, safe. I liked the open seating for breakfast and lunch, felt more like what you would do at home.

I would not recommend this facility to anyone. I have worked in the health care field for a long time and never seen anything like this facility. No assistance for those that had difficulty at meal time.. My sister and I helped open drinks when the residents would ask for help because there was no one around to assist. My mom's room always had towels and wash clothes laying on the floor in her bathroom when I would visit. Ambulation is not encouraged by staff. My mom did not like it she continued to say they are too busy not enough help. When I came to get my mom to take her home her room had dirty towels on the floor nothing packed up started to pack her stuff up then I explained to them when a person is being discharged the staff usually has them packed up. The young lady then offered to help. This is not a healthy environment for your loved one really. My siblings and others that visited my mom all said the same thing I observed. Looking back when they asked me if I would like her to get in home therapy or a facility it would be best to do in home. Would not recommend this facility. Hope this helps someone else.

We really felt very comfortable here! [Name removed] was lovely, very knowledgeable in Alzheimer's care & quietly proud of this community. My husband really listened & was pleased to see the majority of residents upright like his dad. They do not have a gym here, but we could have Rover transport dad to his Y & back. They also offer a caregiver to accompany me when taking dad to an appt if needed. Very pleased.

I don't recommend this place to anyone. My mom had to go here for three weeks. The food was terrible and they give portion sizes for a toddler, such as three fish sticks, a tablespoon of mixed veggies and a tablespoon of macaroni salad. The staff there is very rude and lazy. There was only one nice nurse I saw the whole three weeks my mom was there and her name was [name removed] and we only got the chance to see her twice. They didn't change my mom's bedding no matter how many times we asked, it was like we were asking for too much. My mom's bandage for her leg needed to be changed every other day and of course that didn't get done either, every time we asked a nurse about it, their reply was 'we will check into it' and then it never got done. I asked the night nurse to change my mom's bandage last night and instead of him saying sure no problem, the continues to tell me how he is not there every night and he has no idea when my mom's bandage should be changed. I said well you have notes in her chart that explains what needs to be done but he truly did not care and my mom's bandage did not get changed last night either. The dirty towels and wash clothes were never taken out of my mom's room, I had to do it! I had to bring my mom food, I had to give my mom a shower. The staff did nothing at all. All they did was sit around and talk with each other. Last night instead of taking care of the sick patients that can't vend for themselves, they were talking about which acholic they like, such as fire ball vs rum and coke, not professional at all! I was leaving my mom last night and the patient across from her asked me for help with pulling his legs out so he could be comfortable and turn off his light and shut his door because they nurses were too lazy to help the poor man that couldn't get out of his bed. They give the poor patients tap water that tastes like chlorine. I told a lady that was doing a survey onsite about all this and she said she will look into but of course nothing ever got done. It's sad that I had to keep my mom there but this was the only facility her insurance would cover. I'm so glad my mom's last day in this junk yard is tomorrow! Don't ever take a loved one here because they will not be taking care of.

We toured this facility as a walk in and was greeted with genuine enthusiasm and graciousness. The facility was clean and the residents appeared to enjoy their living space. Social spaces are abundant and cater to the requests of the residents. We did not stay for a meal; however, the dining room was very spacious and clean. We are pursuing admission to this facility for my parents. Nice job!!

The staff and administration have been extremely professional and caring. Initially, we chose Martha Villa because of their reputation, flexibility and options for independent care, personal care, long term care and short term rehabilitation. Over time, we have personally gotten to know the staff and the nurses. Everyone has gone above and beyond our expectations with their care and support of our parents. They are in contact with us regarding any concerns and changes in our parents health. On the flip side, they are open to suggestions, as they have implemented with the food services. We are confident that we have made the correct choice for our parents care. The apartments are spacious and neatly appointed with the elderly in mind. The facility is clean and neat and in a lovely setting. It is wonderful to see the residents outside socializing on the porch and in the courtyard. We highly recommend this as a next step for your parent/s.

A warm and caring facility. Staff are pleasant and seem to enjoy their jobs. Clean and organized. Would recommend to anyone looking for independent living or personal care services

[name and date removed] Very disappointed in this facility. Or a facility who doesn’t get involved with family matters they sure jumped into this The POA Does not have legal paper work to make all decisions and facility is not allow our mother to make her own decisions when she is quite capabile making her own decisions they stripped her from all out side communication including her call bell when POA took vacation they call police on her daughter when she comes to visit she isn’t even allowed to speak to her attorney mean while this poor lady needs medical help wants a second opinion from her previous doctors so sad how unchristian like this facility is to allow this. The food is awful. The front desk was rude the 2 nurses were caring but not allowed to get involved . They are over medicating when 2 nurses say she needs medical help and nothing is being done for it there charges are way to high for the care they are giving they don’t tell you they are no longer part of the arch diocese of Philadelphia it saddens me my mother is being care for at the end of her life poor food poor care poor staff who doesn’t check paperwork no compassion only after money look pass all the Christian symbols because this facility is just straight not good all away around

Absolutely a wonderful facility. The staff are cheerful and always willing to help. The amenities offered are consistent with the needs of the older population. I would recommend to anyone!!

A very nice place to be. Staff are friendly and courteous, nurses are always available. There is always an activity happening and daily rosary is a plus! Place is very clean and homey. Would recommend.

This facility is a very nice, clean place. The staff are friendly, personable and easy to talk to. We found this facility to be a quality place for our folks. They offer both independent living as well as the ability to transfer to personal care. The nurses are great!! We would recommend this facility to everyone!

Toured the facility and found it to be clean, pleasant and all the staff were very friendly. Amenities are abundant and dining appears to be quite organized.

Even though this facility is no longer owned by the [Removed] of Philadelphia, they still genuinely care about their residents and their quality of living. It is a very nice place, very comfortable and friendly. I would recommend this facility to anyone.

This facility is a very nice, clean, friendly facility. The front desk receptionist is always helpful and the staff's priorities are always resident driven. Everyone works as a team, and although there are several complaints regarding food, overall it is quite palatable. Nursing staff are amazing. Nothing is ever too much for them to handle. I would recommend this facility to everyone!!!

This community was sold by the Archdiocese and no one told the residents it was sold. Things have declined since then. The food is terrible. It is like cardboard and they use ketchup for tomato sauce. The staff are wonderful and do everything they can. The residents are really nice. The staff are not happy with these changes. The community use to be a good place and was taken care of. The community is not as clean. They are supposed to clean the apartment once a week and they are not doing this.

Excellent facility. Friendly and professional caregivers. Meal preparation could use better organization, though. Memory Support Unit is well-runned, especially by [Removed].