The Watermark at Bellingham

I would recommend, overall it is a good community however they are going through some renovations.

The Watermark is in a beautiful location surrounded by green space and based on our experience so far we would absolutely recommend them to other families. Our loved one is very happy with the meals and dining service, and they offer so many activities, there are plenty of different things to do and the value for the money is excellent.

They need more staff. Hopefully when the renovations are complete, things will be better there.

The place is not just what it is supposed to be, the people are very nice and they do mean well but they are just not prepared for memory care

I think that it is a great place for seniors on a limited income and still get all the benefits of a more higher end place. You can feel safe that your loved one is here.

I was a resident from 2016 to 2018. Good food - Excellent activities, especially the choir director - Slow maintenance - Poor security.

My family member was taken by ambulance to Paoli Hospital twice, and Bellingham did not notify me either time. How does that even happen? He liked the place, but admittedly, he did not have high expectations. People there were friendly.

Lovely location and very nice people. Rooms are good size, limited closet space, good kitchen, modest bathrooms.

I did not like it. I felt very uncomfortable there.

Nice community. Not as new as some of the others, however they are remodeling and painting in some areas to give it a more modern look. A very historic residence. Have quite a full activity list and residents seem to be busy. They were getting ready for music and a Happy Hour while I was there.

WARNING !! to any family member who has a person in the Park Lane side of Bellingham ! I had to get my mother out via 911 for a fractured leg when the nursing staff and administrators did nothing to help her after several requests. I reported them to the Pa Health Department, so they retaliated with the administrator stating " I am sorry HONEY you are no longer a daughter your a trespasser" when mom came back after three days in the hospital. They had threatened me and my mother prior to this to stop reporting them or "We will make sure you two never see each other again" I even gave them a cease and desist letter the harassment got so bad. When I reported what was going on there they retaliated making empty accusations targeting me . They are mandated by law to report unexplained injuries, they are mandated by state and Federal regulatory law to keep up the standard of care and prevent injury and diminishment but failed to do so so they were cited. They are also mandated by law to allow the resident access to family. This corporation instead of admitting the now cited deficiencies, isolated my mom for three years now and then again INJURED her by spiral fracturing her leg and again in the same pattern and practice not EVEN investigating or reporting it, the hospital had to report it. So even with others reporting them they hold their ground fraudulently calling the targeted family member an EMPTY adjective "disruptive" I was told I had to adhere to their "culture" (while they don't adhere to the law) The Pa Health Department cited them stating " Based upon clinical record review, review of documentation provided by the facility to the State Agency and review of facility policies and procedures, it was determined that the facility failed to implement its policies and procedures regarding injuries of unknown origin for two of two residents reviewed" SO IT WAS NOT JUST MY MOM. I would challenge a cognitive response from this corporate giant to why your "culture" attacks people who report you and does not take inventory on the internal patterns and practices that DID FOREVER HARM my mother and me. In addition how do you plan to return three years of our lives? Your nursing staff went out of their way to cover themselves at the expense of your resident and family. I have called your office and was hung up on MULTIPLE times, is this the "culture" your nursing staff refers to?

If we had known what a difference it would make for my mom's emotional well being, we would have moved her to Bellingham sooner. From the sales staff that helped us to find the perfect apartment to the service staff in the dining room, all have worked daily to make Bellingham my mother's "home"! The residents have all been very warm and welcoming; their ambassadors program is a wonderful way for new residents to get the lay of the land and meet other residents. My mom also really enjoys being seated with different residents at mealtime, which has enabled her to greatly expand her group of friends. Speaking of mealtime, the food is fabulous! While my mom very much enjoys the independence of her own apartment with a full kitchen, she loves that she doesn't have to cook and can just stroll down to the dining room for a good meal (if she's not feeling well she can have dinner delivered to her apartment). We're ecstatic that she's eating better again; proper well-balanced meals. It's also a great relief to know that she's being checked on daily. My mother had many falls in her house due to health problems; falls that left her alone for hours before she could get help. When she had a fall at Bellingham she was quickly attended to and the staff were quick to contact me to alert us to her accident which required hospitalization and several weeks of skilled nursing. Because my mother was a Bellingham resident, she received priority placement for a bed at Parklane (the skilled nursing unit at Bellingham) and the Bellingham staff worked to ensure a smooth transition to and from Parklane. All in all it's been a very good experience thus far at Bellingham, and it's wonderful to see the constant improvements that they are making to their facility.

It looked a little run down and also had a very unpleasant musty smell. One of the residents was walking around in her bare feet and the other residents were just sitting around really doing nothing. The staff was pleasant but I really was not that impressed.