The Watermark at Bellingham

My loved one is currently a resident at The Watermark at Bellingham and everything has been great for her at this facility so far. On move in day and before, they were very helpful in planning and arranging for my loved one's move in. [Name removed] was so helpful, she even ordered us dinner and had it delivered to us! When we were considering Bellingham, they invited us to stay for dinner so my loved one could experience dining there. My loved one is happy there. I would recommend The Watermark at Bellingham to others.

Everyone is welcoming and nice and the food is good, but the issues with care are momentous. Last weekend, they let my mom lay in her bed for 48 hours and did not ensure she ate. We have been going there every day to make sure they are doing their jobs. They did not ensure she took her meds as she left them half dissolved on her dresser. We have asked for her to go to the dining room and put signs all over her room and they still don't always bring her down, leaving her food that she will not eat on her own. There is massive staff turnover that has lead to incredible issues with communication. She was readmitted from a hospital and no updates were made to her care plan until we demanded that they were or we were going to consult a lawyer. I had to wash her myself because no one gave her a shower as was in her plan.

Watermark at Bellingham has been such a great place for my uncle. Well... it was the 3rd facility that we had looked at... and the first thing was the size of the room vs the cost... was much more economical than the other facilities.

My mom always has company but we wish she had more activities. She is in the independent living so we wish she has more options. Maybe some day trips to other places. When it comes to the cleanliness the trash is only taken out on certain days which makes the hallways a bit stinky.

Quality of dining seems to have declined in the past month/ie dinner selections have declined in number (3 down To 2). Have had difficulty getting a straight answer on dining allowance/costs but I am adjusting. Sometimes it is hard to tell who is in charge of what. Response has been somewhat dismissive but not offensive. Staff on The whole is very cordial.

I would highlight The Watermark's flexibility in working with us through a difficult transition. They worked with a short timeframe, dealt with unresponsive doctors, an 800 mile move, a case of pneumonia, and 3 cases of covid. And they remained helpful and responsive throughout.

Overall facility is nice. I think they have not invested as much in memory care as they have with the overall facility. I think there is a plan in place to upgrade memory care in terms of the looks and activities available, but at the moment it is the area that lacks the most. The staff is great. They know my mother well and they are patient with her. Makes me feel ok leaving her there.

My family and loved one have had a good experience with the community. The staff is helpful and caring. Everyone is friendly. There are meals and activities provided by the community to assist the residents with socialization. Overall, this is a community we would recommend to others.

It has been a very good experience overall. The staff is very kind and helpful. They are constantly making updates, and they keep the facility very clean. Food has been fresh, with lots of options. Our family has been happy with the care my mom has received here at Bellingham.

Our family had an in person tour with The Watermark at Bellingham, and they were undergoing constructions and given our loved ones mobility limitation's it was just not going to be ideal for her to move in

My family member moved in within the last 6 months. Hoping by now my rev. would be better. It’s been hard dealing with the new Ex Dir./ management of Watermark. Promises were not kept and residents were treated disrespectfully when questioned. Rent was raised several hundred dollars. The one included meal/day is now charged per item and deducted from a $500 allotment (main/side) w fees for pkg & food delivery/bags, to apt. We were reassured staff turnover was not a concern. That person quit and move in-day was a disaster. Apartment was not clean w serious maintenance issues. No staff was present. Residents fought for mold removal, cleaning and working appliances. They were promised rent compensation which Resident insisted in writing. When received, Exec Dir. reduced it and residents had no recourse. Reno’s are looking good. The on-call IL supervisor [name removed], front desk,PT, podiatry, salon are great!! Watermark needs to know caring for residents they serve is as important the money.

This community is one of the best-kept secrets in the Chest County area! My loved one came into the community at the best time and is enjoying their time here. There was no buy-in fee for us at the time we signed! The Watermark at Bellingham is a community I would recommend to others for their loved ones.

I would recommend, overall it is a good community however they are going through some renovations.

The Watermark is in a beautiful location surrounded by green space and based on our experience so far we would absolutely recommend them to other families. Our loved one is very happy with the meals and dining service, and they offer so many activities, there are plenty of different things to do and the value for the money is excellent.

They need more staff. Hopefully when the renovations are complete, things will be better there.

Our tour at The Watermark at Bellingham was nice. They were the typical caregiver place. No bells and whistles, but they appeared to truly care for their patients.

Our family had an in person tour and it was a nice experience but they were under construction so the dining and social area was closed off. The apartments were very out of date, but we were able to see a few sample apartments that were finished and they were nice. They do have local transportation and doctors on sight which is nice.

My father stayed here, and they did very well with him. The staff was good but the distance was just too far.

The place is not just what it is supposed to be, the people are very nice and they do mean well but they are just not prepared for memory care

I think that it is a great place for seniors on a limited income and still get all the benefits of a more higher end place. You can feel safe that your loved one is here.