Allegro Richmond Heights

My loved one is a resident at Allegro Richmond Heights. The staff and residents are friendly at this facility. The housekeeping is very good and the place is very clean and nice. My loved one enjoys the food and the activities. My loved one being able to see the house doctor at the facility is great. I would definitely recommend this facility to family and friends.

We picked this community, because of the location. It's a beautiful place, the food was good, and the people are friendly. I would recommend this facility to other families.

So our loved one was only there for two weeks before she had passed, but the staff members there were very attentive towards our loved one. Based on the experience we had, we would recommend Allegro Richmond Heights to other families.

We give Allegro Richmond Heights the highest ratings in all categories. What we really like about the community is the staff, the management and the food is incredible. The people who work there love it and it shows. My mom is so happy there. Based on the experience we have had so far we would highly recommend this community to other families!

There were issues with the care staff that were never resolved. It was primarily around medicine distribution and establishing a routine around basic care. I admit part of the problem was due to staff shortage, which is understandable. We were especially impressed with how the administration and staff helped us through mom's final days. My sister or I were there around the clock, but they helped us with everything we asked for, and they were so sweet and caring.

It has been a positive experience. The staff is very friendly. They accommodate me whenever I call with any questions. My loved one seems to really be thriving here. I would absolutely recommend Allegro Richmond Heights to others looking

The first week of Respite Care under the supervision of management went well. Things went downhill from there. Staff on the Memory Care floor were rarely at the nurses station & were often sitting around engaged in personal conversations,, regardless of the time or day. The tablecloth in the private room was extremely soiled. Clean & soiled clothes strewn all over the bed. Broken glass on the windowsill. Family noticed & made staff aware of a leak in the room Spoke to a nurse directly & was told things would be taken care of but it wasn’t. Had to have a guest ensure that the lack of cleanliness was taken care of. Received errant invoicing & additional money due for a two week stay after removing resident. Spent over $[removed] for this stay. Would not recommend this community & have shared this stay with medical professionals.

I couldn’t think of a better and happier place for my mom to live than the Allegro. They have fantastic amenities available that mom enjoyed very much but what makes The Allegro such a special place are the staff. They are unsurpassed in the personal attention they give to each and every resident!! The staff in the dining room and kitchen made sure mom was taken care of so well she felt like a queen! I ate with mom several times and ALWAYS had a delicious meal…like over-the-top delicious!! The PT/OT office is incredible with the patience and care they give. It really made a huge difference in mom’s ability to enjoy life! The maintenance team always came with a smile on their faces and the office staff were such personable and professional members of this great team but, what I found the most amazing, was that every staff member knew each of the residents by name and that is indicative of what makes The Allegro such a great place to live!!! With Heartfelt Gratitude, Kay K

We chose Allegro because I really liked the amount of space provided on the memory care floor. There is a lot of room for residents to walk around and the activity and dining room are nice and spacious. The rooms are beautiful as well. I also liked their pricing structure, there are no add on costs and everything is included in the monthly rent. They are having problems with getting employees just like everyone else is, but I did have a problem with them not changing my loved ones sheets on a regular basis. This is something I addressed with them and it has been fine since then, I think that it was due to not having enough staff. Overall I would absolutely recommend them to others.

In general the care is very good. The community doesn't have a good communication policy for internal communication and as well with the family. There is a hospital close by if necessary for the resident's to use.

The public areas were kept very clean, but the individual house keeping was very poor. The director would definitely get a 5 stars, and the young gentlemen who did the activities on the memory care side would also get 5 stars. However, the day to day staff would get 2 stars at best. The meals and dining services was very poor, and the activities were very limited but that was due to all of the covid restrictions.

From the start, everything just felt right. We have not been disappointed. My dad started in assisted living a year and a half ago. His health has declined and is now in the memory care area. It has been a blessing to keep him in comfort and getting the services he needs during challenging times. There is a lot of trust in caring for an ageing parent; we cannot be there with him 24/7. Allegro has great staff, and many care partners who come on site to complement the basic services, so the place is active , responsive and vibrant. The visiting services I have noted include physical therapists, beauty, entertainment, etc. I like having outside partners bustling about because this provides a sort of self-checking system where the best staff thrive. Other facilities that run a more monolithic in-house system can work, but often create conflicts of interest and a feeling of being up-charged constantly for profit motive. Allegro is a set price at a great value.

I was under the impression we would have an orientation when we moved in and we missed that. The staff communicates well and we are keeping up to date on what's going on and they are easily reached when we question. The activities are more diverse than other communities we looked at. I would recommend this community to others

Look past the facility and ask the hard questions about the staff and the care that your loved one with be receiving at this community. I would not recommend this community to others.

If there are care services your loved one needs, they will cost extra then what they provide. This is a newer community, and the rooms are very good they would be a five out of five. The food they serve would also be a five out of five.