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anonymous
-
Family/friend
4.0
They've been great!
Although we have had a hard time as a family since my Dad doesn't want services they have been great. They do everything we ask them to do and the caregiver is very friendly! I appreciate the services they provide.
About the facility Sara Companion HomeCare Services of Suffolk County
Senior living options offered
Home Care
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Sara Companion HomeCare Services of Suffolk County
201 East Merrick Road, Valley Stream, NY 11580
Home Helpers Home Care of North Valley Stream, NY
70 East Sunrise Highway, Valley Stream, NY 11581
Beacon Eldercare
19 Hudson Road, Bellerose Village, NY 11001
Personal-Touch Home Care Inc
18618 Hillside Ave, Jamaica, NY 11432
3.0
Review score
19 reviews
3.0
Review score
19 reviews
5 star
21%
4 star
21%
3 star
16%
2 star
5%
1 star
37%
8.5
Review score
2 reviews
8.5
Review score
2 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
Review score not available
Review score not available
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Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
No
Pet friendly
No
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Reviews
for Sara Companion HomeCare Services of Suffolk County
Overall Rating
2.7
Cleanliness
2.6
Friendliness
2.7
Care Services
2.3
Staff
1.5
Meals & Dining
2.0
Activities
2.5
Value for Cost
2.4
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-19 of 19 reviews
Carol C - Resident/client
Home Care
December 10, 2022
Disappointed with care.
The aid I was assigned was very courteous, but lacking in the desired training to care for me. I don't ask for much, but when the aid sees a person needing assistance, they should react. I'm mobility challenged and fear falling. My aid was constantly sleeping and attentive to her phone. That is not proper job performance.
Response from Sara Companion HomeCare Services of Suffolk County
December 16, 2022
Based on your feedback and conversations with our office, the staffing coordinator has replaced that caregiver with one we think that you will find much more satisfactory. We work very hard to find an excellent caregiver for your needs, but like every relationship, a perfect match is what we strive for. Please do not hesitate to reach out to SARA management if you ever have an issue. Our goal is to provide the best care we can for every client. Happy Holidays!
Charles D - Family/friend
Home Care
June 21, 2021
Please do not use Sara Companion Homecare Services
We moved my Mom's care (where she requires 24/7 live-in help) to Personal Touch earlier this year and have been very happy with the service thus far. In regards to Sara - on two separate occasions - one of my Mom's live-in aides "abandoned" my 90 year old Mom who has limited mobility and many health related issues - requiring my wife and I to take time off from work to care for her for days until a replacement could be found. What we have found is that Sara does not treat their aides well - do not provide PPE in spite of COVID-19 (family has to pay for masks/gloves), do not pay them well and there is a total lack of communication between aides and coordinator/office staff. As a result - with few exceptions - Sara does not get quality aides and aides openly complain about Sara and their management. In my professional experience - employees that are not treated well by their employer will generally not provide good customer service.
Kathy - Toured community
Home Care
September 9, 2019
The care givers were very nice however the office staff, [name removed], was the rudest person I have ever spoken to. Actually hung up on me after calling me at 11:00 pm Sunday night.
Response from Sara Companion HomeCare Services of Suffolk County
September 14, 2019
Kathy, we are so sorry that you thought our staffing coordinator was rude on Sunday night. She just wanted to make sure you knew that a caregiver would be there in the morning. We had problems with our system last weekend& she was just trying to make sure that everyone knew what was happening on Monday. The Client Care Coordinator called and spoke to you on Monday about the phone call. Again, the Staffing Coordinator deeply apologizes for calling at that hour. She didn't realize it was so late.
David F.
Home Care
March 5, 2018
I am a wheelchair user. My husband is my primary caregiver, and I work full-time. I needed a home health aide to help me at the beginning and end of each day to dress/undress, transfer in/out of bed and in/out of the shower, prepare light meals, and do light housekeeping. Through my union, I was referred to Sara Companion Services. They accepted the job of helping me for two hours each morning before work and two hours each evening before bed for all of March (my husband's recovery period). I did not hear from them until I called them at 4:30 pm on[date removed] (the night before their service was supposed to begin) only to find out that they would not staff the job. Needless to say, I was extremely upset. They left me without assistance, and did not have the courtesy to give me enough notice to find another agency to help. Furthermore, I have repeatedly contacted them via phone and email to have all copies of the contract and credit card authorization sent to me so I can shred it, and they refuse to respond. To make matters worse, they still went ahead and charged my credit card the $784.00 weekly fee even though they did not render any services. They have trouble responding to calls and emails when things go sour, but they have no problem dishonestly charging me for services that were never rendered. Stay far away!
anonymous - Toured community
Home Care
September 21, 2016
They sent aides that were not professional or caring to our mom. We were very disappointed. We even gave them 2 chances.
anonymous - Family/friend
Home Care
March 21, 2016
They did a good job and were reliable for us.
They did a good job and were reliable for us. They can have a good score.
anonymous - Family/friend
Home Care
March 14, 2016
Would not recommend
We had contracted an aide for my Mom for 6 days and only used 3. We have been trying to get our unused payment back for 5 months now. They do not return phone calls, answer emails or letters.
The aide they sent was okay, but did not encourage my mother to get up or move around at all. She sat next to her and read most of the time. Would not recommend.
Robyn Silver - Toured community
Home Care
October 3, 2015
Waist of money
I am very disappointed with both the aide they sent and the lack of communication on their side. Regardless of my specific instructions, I've had to micro manage daily tasks and appointments. We hired an aide to be our eyes and ears and she is almost as much work for us as if she wasn't there. We can not trust our instructions are being followed and I have to check up constantly. We are getting a new aide for Monday, hopefully she will be better.
Joan - Toured community
Home Care
July 16, 2015
Lack of Consistency
I would not recommend SARA Companions for home companion services. The agency had difficulty providing consistency with the schedule of the live-in companions. Over 8 weeks, SARA sent 8 different companions. It was frustrating having attendants drop the case after deciding this assignment was not to their liking. The first attendant did not like working where a spouse was present. “They didn’t tell me the husband would be here.” That was a deal-breaker. On another occasion it was reported to me by SARA that one companion had no sleep overnight due to “6-8 trips to assist” my step-mom in the bathroom. This was not true and proved to be an effective ruse to dump the case and find one with less demanding. At which point, SARA Companions contacted me to discontinue the live-in service and convert the care plan to hourly resulting in a 130% increase. I slept through the night for three consecutive nights after SARA Companions left without any calls for an assist from my step-mom.
My step-mom is very frail and needs assistance with transfer and toileting. She uses a walker and is a fall risk. I understand this is no small job. One attendant was watching as mom fell striking her head on the floor, for which she needed stitches in the ER.
The live-in arrangement we agreed to, the attendant was to assist with transferring, dressing, showering, and toileting. Also, the caregiver provided some assistance with meal preparation, laundry and light housekeeping.
Many attendants arrived and did not ask one question about the case. A few limited their personal interaction as much as possible. One companion suggested that a TV be provided for the bedroom in which she stayed. The living room had a TV but my Dad bought a TV for the home attendant’s bedroom.
Positive: The staffing office managed to keep up with the high turnover but the quality of the caregivers was low.
We found a live-in caregiver privately and received ten times the services without the attitude.
anonymous - Toured community
Home Care
July 10, 2015
Mom isn't the happiest camper but they've been great!
My experience with Sara Companion Services has been great! They are very accommodating although my Mom isn't very happy with having someone come into her home. We have managed to make it work and I am very happy with their services and their willingness to care for Mom. I would recommend!
anonymous - Toured community
Home Care
June 24, 2015
The caregiver we have is very caring and respectful! He is great with my parents! They have different needs and he helps them with everything they need! Sara Companions did a great job when they chose him for us!
anonymous - Family/friend
Home Care
June 23, 2015
They've been great!
Although we have had a hard time as a family since my Dad doesn't want services they have been great. They do everything we ask them to do and the caregiver is very friendly! I appreciate the services they provide.
anonymous - Toured community
Home Care
May 14, 2015
A Decent Company
A bit disorganized but they try hard and mean well. I would recommend them to anyone seeking to contract home health aides.
anonymous - Toured community
Home Care
March 24, 2015
SARA Companion Services
SARA Companion Services has been a good fit for my mom who needed some assistance in the home. Her primary caregiver is very attentive to her needs and mom enjoys her company. When the primary caregiver cannot be there, SARA has found a suitable replacement each time so mom was not left without care. There was an initial problem with their billing system in that they were sending out bills prior to reconciling the aide vouchers with the actual amount due but they did correct the bills as instructed and recently instituted a new billing system so hopefully the bills will now accurately reflect the aide hours worked. Overall, no real complaints.
anonymous
Home Care
February 20, 2015
Not a good experience
We did not have a good experience with Sara Companion Services. We used them twice, the first time the caregiver was late and was also ill, and the second time the caregiver failed to show up at all. We did not continue to use the service after that.
anonymous - Family/friend
Home Care
October 24, 2014
Excellent home help service
We had a good experience overall with Sara Companion Services. The moment I got in touch with them they were right on top of things, they had someone out the same day I called them. The people I worked with were sympathetic, helpful, and found someone who got along great with our loved one.
Anonymous - Toured community
Home Care
June 28, 2014
Was not very happy with. P...
Was not very happy with. People who trained were then not available for the real needed hours. Were late, did not call, did not seem to want to do their job. One women was very good, replacement not very good at all.
Linda - Family/friend
Home Care
September 17, 2013
Took time to find the right fit
I thought they were very, very nice, I ended up only hiring weekend help through them only because it came down to whoever could get me the best people. The issue that I found and I don't know that it's them, I think it's just where we are but it was hard to necessarily find people that were appropriate for our situation. my mother in law has short term memory loss but that was her only issue, she doesn't require hands on care, she needs someone that can truly be a companion as opposed to a care taker or a watcher which is a different kind of person and those are hard to come by. She lives alone so it's not like we were hiring someone to come in while there are other people in the house, they have to be sharp enough to help her with the every day stuff, it's a different kind of job description. As a result it was hard and the only thing I would say and its really every agency, I wish they would truly pre screen the people before I go over and see them because the people that were coming in, it was obvious within minutes that it wasn't an appropriate candidate, other than that, dealing with them was a pleasure.
A Place For Mom Customer - Toured community
Home Care
April 30, 2013
$240/daily 4 days on 3 d...
$240/daily 4 days on 3 days off
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Frequently Asked Questions about Sara Companion HomeCare Services of Suffolk County
A Place for Mom has scored Sara Companion HomeCare Services of Suffolk County 3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (516) 581-2910 to reach a resident at Sara Companion HomeCare Services of Suffolk County.
Find Home Care
Sara Companion HomeCare Services Inc. of Valley Stream, NY
201 East Merrick Road, Valley Stream, NY 11580Starting at $X,XXX+ monthly
Home Helpers Home Care of North Valley Stream, NY
70 East Sunrise Highway, Valley Stream, NY 11581Starting at $X,XXX+ monthly
8.5
Review score
2 reviews
8.5
Review score
2 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
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