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Heritage Gardens

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2135 Denton Dr, Carrollton, TX 75006

1.0
Review score
4 reviews
Add review
1.0
Review score
4 reviews
5 star
50%
4 star
0%
3 star
0%
2 star
0%
1 star
50%
See all reviews
For more information about senior living options:
(866) 374-4058
Heritage Gardens
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Jaime
-
Family/friend
5.0
Great Facility
Great place for the care of my family member. The director was very helpful and sincere in assisting with my needs. The staff has been so kind and the facility looks very clean. I was greated each time I have entered the facility. I would recommend this place to anyone.

About the facility
Heritage Gardens

Heritage Gardens in Carrollton, TX is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

Nursing Homes

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Heritage Gardens
Heritage Gardens

2135 Denton Dr, Carrollton, TX 75006

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9.9
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9.9
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78 reviews
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9.5
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9.5
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25 reviews
5 star
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4 star
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9.4
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28 reviews
9.4
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28 reviews
5 star
71%
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4%
Studio
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Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
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2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
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Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Nursing Homes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

1

Memory Care

Reviews

for Heritage Gardens

1Review score4 reviews
1.0
Review score
4 reviews
5 star
50%
4 star
0%
3 star
0%
2 star
0%
1 star
50%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Heritage Gardens with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heritage Gardens has 4 reviews with an average "overall experience" of 2.8 out of 5.
Overall Rating
2.8
Cleanliness
2.8
Friendliness
2.8
Care Services
2.9
Staff
1.0
Meals & Dining
1.0
Activities
2.6
Value for Cost
2.6
A Place for Mom has scored Heritage Gardens with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Heritage Gardens has 4 reviews with an average "overall experience" of 2.8 out of 5.
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Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-4 of 4 reviews
Lauren Stephens Neal - Family/friend
Nursing Home
April 9, 2023
1.0
Horrible. Stay away
My sister was placed here after leaving the hospital for a horrible infection in her leg. This place had repeatedly lied about their capabilities and did not have any iv antibiotics available that my sister was supposed to have 24hr a day. The staff was rude and incompetent. We had to have my sister transported back to the visual via ambulance because her leg was turning green due to lack of wound care and antibiotics. I will be filing complaints.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
anonymous - Family/friend
Nursing Home
February 21, 2020
0.5
NO COMMUNICATION
This place is absolutely horrible. There is no communication with the physicians and family members. The physicians REFUSE to call the family to give updates on the care for the patient. My father had a stroke about 4 months ago that left him with some unilateral weakness and wheelchair bound. He has progressively become confused and combative in the past 2-3 weeks. I have called on multiple occasions and asked the nursing staff to have his physician call me so we can discuss his care (I’m out of state or I would walk into the facility for updates). I have not received any calls from the physician, but I did receive a call from the nurse on staff today who was beyond frustrated. She was verbally upset and told me my father was on the floor, covered in “piss” and feces, kicking and cursing. She told me if he kicked her again, she would be calling the police. This is very sad that a medical professional does not understand that a patient that is confused does not understand what they are doing. Hence, confused. Instead of calling the physicians to do their job of figuring out why he may be to this point of confusion, I was called and threatened with the police. Even though I am not physically in Texas to oversee his care, our family is VERY involved and visit him daily at the nursing home. I suggest if you have a loved one that you continue to look for a different facility to place them in. There is a BIG lack of communication, compassion and empathy for the patients at this facility. They take no responsibility for their actions and honestly do not care about the patients.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Jaime - Family/friend
Nursing Home
July 6, 2018
5.0
Great Facility
Great place for the care of my family member. The director was very helpful and sincere in assisting with my needs. The staff has been so kind and the facility looks very clean. I was greated each time I have entered the facility. I would recommend this place to anyone.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
bebe kammerdiener - Family/friend
Nursing Home
February 5, 2018
4.5
great facility
A great facility for your loved ones....My husband was in this facility for almost a year and I personally was a living witness on how my [removed] stay with Heritage Garden and Rehab Center was carried on day and night.... Staff are friendly to residents as well as to family members and visitors...Nurses and CNA's are caring, friendly and courteous and they all know well the job that they are supposed to do......Facility doctor checks on the residents....Meals are great, , rooms are cleaned daily (including the restrooms..., bed condition, A/C, and other equipments inside the resident's room are regularly checked by maintenance personnel....I also give a two thumbs up of the Rehabilitation Dept personnel....If you are looking for a place for your family member with great nursing and rehabilitation services, Heritage Garden and Rehabilitation Center is the answer. . [Removed]
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4
Care Services
5
Activities
4
Viewing 1-4 out of 4 reviews

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Frequently Asked Questions
about Heritage Gardens

A Place for Mom has scored Heritage Gardens 1 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (972) 242-0667 to reach a resident at Heritage Gardens.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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