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Brookdale Winston-Salem

275 South Peace Haven Road, Winston-Salem, NC 27104

8.0
Review score
31 reviews
Add review
8.0
Review score
31 reviews
5 star
42%
4 star
26%
3 star
10%
2 star
3%
1 star
19%
See all reviews
8.7
Review score
26463 reviews
647 facilities
For pricing & availability:
(866) 374-4058
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Brookdale Winston-Salem
Brookdale Winston-Salem
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Nann D
-
Family/friend
5.0
Momma 's Home Away from Home
Mom lived at Brookdale Peacehaven for the last 2 years. Our experience with the staff and the residents was a good one. I went almost everyday and they became like an extended family to us. Alzheimer's is such a a difficult disease and without their help, kindness and care, it would have

About the facility
Brookdale Winston-Salem

At Brookdale Winston-Salem, seniors in need of memory care are able to thrive in a safe and familiar environment. With easy-to-navigate floor plans, soothing colors, and even more dementia-friendly details, you can rest easier in this calm and supportive community. Rest assured, staff is available 24 hours a day, seven days a week to be alerted to an emergency. The dementia-trained team understands the ins and outs of memory care and assists residents with varying abilities and cognitive levels. Brookdale Winston-Salem utilizes the Clare Bridge program to help residents thrive. The program encompasses a person-centered and structured approach to memory care. Through gentle guidance and reminders, residents find support in daily activities such as gardening, kitchen work, and other activities that help them flourish and allow them to use their skills and talents. In addition to care, many residents look forward to freshly prepared meals each day and assistance with housekeeping, as well as lawn and home maintenance.

Less chores to do means more time for you! Book an appointment at the on-site beauty and barber shop or enjoy your favorite beverage in the cozy fireside living room. The surrounding area also includes some beautiful views to soak in. Located in...

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Senior living options offered

Memory Care

Pricing
for Brookdale Winston-Salem

Total monthly costs depend on room type, select services, and the level of care needed.

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Studio
Starting at $XXXX/mo
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Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Brookdale Winston-Salem
Brookdale Winston-Salem

275 South Peace Haven Road, Winston-Salem, NC 27104

Brighton Gardens of Winston-Salem
Brighton Gardens of Winston-Salem

2601 Reynolda Road, Winston-Salem, NC 27106

Mallard Ridge community exterior
Mallard Ridge

9420 N North Carolina Hwy 150, Clemmons, NC 27012

Forest Heights Senior Living community exterior
Forest Heights Senior Living

2500 Polo Ridge Ct, Winston-Salem, NC 27106

8.0
Review score
31 reviews
8.0
Review score
31 reviews
5 star
42%
4 star
26%
3 star
10%
2 star
3%
1 star
19%
9.9
Review score
79 reviews
9.9
Review score
79 reviews
5 star
58%
4 star
29%
3 star
6%
2 star
3%
1 star
4%
8.9
Review score
28 reviews
8.9
Review score
28 reviews
5 star
53%
4 star
21%
3 star
11%
2 star
11%
1 star
4%
8.6
Review score
63 reviews
8.6
Review score
63 reviews
5 star
37%
4 star
27%
3 star
17%
2 star
3%
1 star
16%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
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2 bedrooms
--
2 bedrooms
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Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Reviews

for Brookdale Winston-Salem

8Review score31 reviews
8.0
Review score
31 reviews
5 star
42%
4 star
26%
3 star
10%
2 star
3%
1 star
19%
Brookdale
8.7
Review score26462 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Winston-Salem with 8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Brookdale Winston-Salem has 31 reviews with an average "overall experience" of 3.6 out of 5.
Overall Rating
3.6
Cleanliness
3.9
Friendliness
3.9
Care Services
3.5
Staff
4.0
Meals & Dining
4.3
Activities
3.6
Value for Cost
3.5
A Place for Mom has scored Brookdale Winston-Salem with 8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Brookdale Winston-Salem has 31 reviews with an average "overall experience" of 3.6 out of 5.
Parent company
Brookdale
8.7
Review score26462 reviews647 communities
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Overall Experience
Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 31 reviews
Nann D - Family/friend
Memory Care
February 16, 2024
5.0
Momma 's Home Away from Home
Mom lived at Brookdale Peacehaven for the last 2 years. Our experience with the staff and the residents was a good one. I went almost everyday and they became like an extended family to us. Alzheimer's is such a a difficult disease and without their help, kindness and care, it would have been a very different life for us. My mother was treated with kindness and respect. The staff does the best they can each day. They are special humans that do this kind of work. We are thankful for each one of them that showed up and cared for my Mom.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
4
Susan J - Family/friend
Memory Care
February 15, 2024
5.0
Brookdale, a wonderful caring place
The way I describe Brookdale to people, is that it is staffed by a group of angels. Everyone is so kind and caring to the residents. You can tell that they are genuinely interested by the way they patiently listen and interact with them. It is always bright, cheerful and clean! I’m at ease knowing that I don’t have to worry about my mother when I’m not there, because I know that she is cared for with love.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Memory Care
June 23, 2023
3.0
Verified Review
The Struggles are Real
They looked good all dressed up!! Since Covid, they can't keep staff, the ones they do hire are not experienced and the services they offer are not followed through with. We are constantly saddened by the care. I'm told this is happening everywhere. I think they are doing their best under circumstances. We have recommended the facility to an acquaintance.
Cleanliness
4
Friendliness
5
Care Services
3
Meals & Dining
3
Activities
3
Value for Cost
2
Response from Brookdale Winston-Salem
June 30, 2023
We appreciate you taking the time to share your feedback and are sorry to hear we are not meeting all of your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.
Kathy L - Family/friend
Memory Care
February 17, 2023
4.0
Verified Review
A Good Place Overall
The staff is friendly overall. Most of them are trying to do the best that they can with the residents. The facility itself is nice and clean. The meals are very well done. They offer plenty of activities (crafts, music, food, etc.). Overall it has been a good experience.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
4
BD - Family/friend
Memory Care
February 9, 2023
1.0
Very Bad Experience
My mother arrived and was distressed. They charged us extra fees because she was an escape risk. Two days later they asked us to get a 24 hour nurse because she was aggressive. Five days after we moved in, she was admitted to the hospital with a UTI (partially the cause of the aggression) and we were asked not to come back. The fee was $XX,XXX [amount removed] for 5 days. When we went to pick up my mother's stuff, they acted angry at us. I was excited about my mom being at the community for the remainder of her life. Now I can't drive by the place without getting a stomach ache. If your loved one has any difficult transitions issues, this is not the place for you - even though it is lovely on the surface.
Friendliness
1
Care Services
1
Value for Cost
1
Response from Brookdale Winston-Salem
February 14, 2023
We are sorry to hear you have some concerns about your mother's time in our community, and we are aware you previously worked with our community management team. Please know that we are committed to providing quality care to every resident. We take these comments seriously and have forwarded your concerns to our corporate management team. Thank you.
Anonymous - Family/friend
Memory Care
February 2, 2023
5.0
Verified Review
A great place for loved ones
We really like the smaller scale of the community, it worked out well for our loved one. The staff members were amazing to us, everyone was always very friendly and very caring. Based on our experience we would absolutely recommend Brookdale Winston-Salem to other families.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Amanda G - Family/friend
Memory Care
December 28, 2022
1.0
Not good…
We paid more than [amount removed] a month, housekeeping was sporadic,, food left on my mom’s floor in her room for weeks. I would wait sometimes 10 minutes to get buzzed in, nobody would know where my mom was. My mom’s clothing was gone, she’d be wearing other residents clothing. She didn’t have her hair washed for at least 3 weeks. Several residents begged for water from visitors, very sad.
Cleanliness
2
Friendliness
4
Care Services
2
Staff
2
Meals & Dining
3
Activities
1
Value for Cost
1
Response from Brookdale Winston-Salem
December 30, 2022
We appreciate you taking the time to share your feedback and are sorry to hear we did not meet your expectations. Our staff is committed to providing the highest-quality service and care for each resident and we will share your concerns with our management team for review.
Barbara - Family/friend
Memory Care
December 6, 2022
5.0
Verified Review
Excellent Care
I find that the staff is very attentive to the patients. They're very friendly to visitors coming in, and they know who you are typically. I see the same faces there among the staff, which is reassuring to me. My mother seems as happy as a person can be when they're in a community such as that. It's not the ideal living arrangement for anyone, but she's relatively happy all things considered since she can't be at home. I've been very pleased with what has happened at Brookdale in terms of her care.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
3
Value for Cost
5
KV - Family/friend
Memory Care
September 21, 2022
0.5
Verified Review
Not Recommended
I wouldn't recommend this community to anyone for their loved one's. They sent my loved on to the hospital the first day. The staff member called me from their home during the day, to let me know they were sending my loved one to the hospital due to being combative. The administrator stated that they were doing an emergency discharge, and then I wasn't able to get my money back for over a month.
Cleanliness
3
Friendliness
3
Care Services
0.5
Staff
0.5
Value for Cost
0.5
Response from Brookdale Winston-Salem
September 26, 2022
Thank you for taking the time to provide feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.
anonymous - Family/friend
Memory Care
April 7, 2022
5.0
Verified Review
Brookdale Winston-Salem review
The administration team and the executive team are all very consciousness with their own staff team and the residents living there. The staff and the community itself is very well designed and even with current circumstance making things more difficult at times the staff are doing they best that they can. The activities that they list and what they follow through with don't always match up. We understand the activities depend on the number of participates but we would to see more engaging activities. However the staff are still very attentive to the resident's and are very loving and kind. Based on our experience so far we would recommend this community to others.
Cleanliness
3
Friendliness
5
Care Services
4.5
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
4
E.S. - Toured community
Memory Care
February 17, 2022
5.0
Verified Review
tour of Brookdale
we toured this community and liked it a lot. we loved the people there, but it was just too far away for our loved one and other family members.
N S - Family/friend
Memory Care
October 11, 2021
5.0
Verified Review
Peace of Mind
The community is friendly, willing to help the residents, and they are concerned as well. Some of the activities available are dance, walking, art classes, bingo, and more are available for the residents to choose from.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Memory Care
May 5, 2021
5.0
Verified Review
Tour of Brookdale
We toured Brookdale and they were very thorough with us and went over every little thing. We did not choose it because my parents would have been in the same room and they had different sleeping schedules, so we needed an apartment with separate rooms for them.
Lisa M - Family/friend
Memory Care
March 9, 2021
5.0
Verified Review
Perfect fit for mom
We chose Brookdale Winston because our interaction with the staff was key when we were looking. they were very kind, warm, and the way they talked about their residents and they were open to have us talk to other family members. My mom had a big room with a roommate, we were very pleased with the physical environment of the facility as well as her individual room. it had a lot of space and natural light. We felt like we were part of a team, they valued our input and wanted us to reach out as much as we were comfortable with. They never discouraged us from visits and gave many opportunities for zoom calls and porch visits. I would highly recommend.
Cleanliness
5
Friendliness
5
Care Services
4.5
Activities
5
Value for Cost
5
anonymous - Family/friend
Memory Care
January 7, 2021
4.0
Verified Review
Rating questions answered above.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Activities
3
Value for Cost
5
anonymous - Toured community
Memory Care
September 22, 2020
0.5
Is this really “Memory Care”?
They would not accept my father because of his disability and advanced dementia after we were already told we would be accepted. Felt like we were dealing with a used car sales person instead of a trustworthy representative of this company. Total waste of my family’s time. Would not recommend.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Angela Thomas and Shelby Easley - Family/friend
Memory Care
August 27, 2020
1.0
Verified Review
Would not recommend
Once we dropped off our loved one at this facility, we were told not to come back within 4-5 days, they didn't want any contact. That evening we were expecting a call from them to see how he was doing, but we never received a phone call. That next morning we got a phone call from the staff saying he was on the floor and asked if we needed to call the EMS. He was in this facility for one day and ended up passing a week later. We didn't get a lot of information from the administrator or from the nursing staff as to why the communication was lacking. We would not recommend this facility. We do not think they were true to their promises, what they said and what they did were to completely different things.
Cleanliness
4
Friendliness
2
Value for Cost
1
Care Services
1
Activities
3
anonymous - Family/friend
Memory Care
January 21, 2020
1.0
Awful Place
This was our only option to put dad first. The staff do not seem to know how to care for Alzheimer's and dementia. At meal time, they are more concerned about cleaning up and being done with the meal time, than if the residents are eating or even finished. They take up the plates so fast. They only offer water and lemonade. Some of the staff would not say nice things to the residents and were mean. The staff would sit in the living area with the residents and barely interact with them. They would laugh at them, including my dad. I would never recommend this place. The only nice thing was the view from dad's room. This is a bad place.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
anonymous - Toured community
Memory Care
December 3, 2018
4.0
Very nice, enjoyed seeing the interaction among residents. Liked that [name removed] asked about [name removed] and her needs, very resident centered.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Memory Care
September 5, 2017
4.0
Verified Review
Clean Community!!
I have no complaints of how things are going for my loved one since she has made the move into this community. The staff have made sure to provide her with excellent quality of care and are always so friendly to the family when we come to visit. The property is very well maintained and always kept clean for all of the residents. She has had no issues with the meals and enjoys participating in some of the activities with the other residents. Overall it has been the perfect fit and I would recommend it to anyone interested.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-20 out of 31 reviews

Amenities
at Brookdale Winston-Salem

Healthcare Services

  • Incontinence Care
  • Memory Care
  • Medication Management
  • Staffing & Ancillary Services
  • Diabetic Care
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • Gluten-free
  • Special Dining Programs
  • No Sugar
  • Meals Provided
  • Low / No Sodium
  • Vegetarian
  • Restaurant Style Dining
  • Professional Chef
  • Guest Meals

Room Amenities

  • Handicap Accessible
  • Wi-Fi/high-speed internet
  • Ground Floor Units

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation

Common areas

  • Library
  • Indoor Common Areas
  • Central Fireplace
  • TV Lounge
  • Outside Patio
  • Butterfly garden / Hummingbird garden
  • Outdoor Common Areas
  • Beauty Salon
  • Barber Shop

Recreational areas

  • Piano or Organ
  • Raised Garden Beds

Services

  • Beautician
  • Laundry Service / Drycleaning
  • Housekeeping

Languages spoken

  • Spanish
  • English

Activities

  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Activities On-site
  • Live Dance or Theater Performances
  • Gardening Club
  • Intergenerational Programs
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Holiday Parties
  • Art Classes
  • Karaoke
  • Reminiscence Programs
  • Trivia Games
  • Forever Fit
  • Brain fitness / Dakim
  • Live Musical Performances
  • Birthday Parties
  • Activities Off-site
  • Visiting Chaplain or Priest
  • Christian Services
  • Yoga / Chair Yoga
  • Pet-focused Programs
  • Live Well Programs
  • BBQs or Picnics
  • Day Trips and Outings

Neighborhoods
around Brookdale Winston-Salem

See what the neighborhood has to offer and what’s nearby:
Brookdale Winston-Salem in google map

Frequently Asked Questions
about Brookdale Winston-Salem

Brookdale Winston-Salem offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Winston-Salem 8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (336) 659-7797 to reach a resident at Brookdale Winston-Salem.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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