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Brookdale Potomac

11215 Seven Locks Road, Potomac, MD 20854

6.6
Review score
51 reviews
Add review
6.6
Review score
51 reviews
5 star
31%
4 star
49%
3 star
12%
2 star
0%
1 star
8%
See all reviews
8.7
Review score
26463 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Pricing promotions expiring soon
Brookdale Potomac
Brookdale Potomac
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Anonymous
-
Family/friend
4.0
What We Were Looking For
My loved one and family are very happy with Brookdale. The staff are very kind and make sure they say hello to me anytime I visit my loved one. This has been a very good experience for us. All the administrative aspects have been handled very professionally. They made sure that we had

About the facility
Brookdale Potomac

In a lovely park setting, you can embrace dementia care or assisted living in an upscale community called Brookdale Potomac. The residents here look forward to consistent care and fun trips to nearby parks, and local spots like the Hillwood and Textile Museum, The National Gallery, and the Smithsonian Air and Space Museum.

Each day, the staff assists with personal chores and care needs. Would you like assistance with bathing, dressing, managing medications, or something more specific? Rest assured, the team works with each resident to fulfill their needs in a timely and respectful manner. Personalized memory care and dementia-friendly activities are also provided, as needed, and the staff is available 24 hours a day, seven days a week to be alerted to an emergency. Plus, an alert system and keypad entries are used to heighten security on-site. Aside from care and safety, residents benefit from help with housekeeping, transportation, home maintenance, trash removal, and meal preparation. If you have personal requests, the concierge can assist, and on-site postal services, a therapy room, and a beauty/barber shop are also available as needed. With less chores, and more amenities, your schedule may feel like it's wide open. Read quietly in the cozy...

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Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Potomac

Total monthly costs depend on room type, select services, and the level of care needed.

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Starting at $XXXX/mo
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Brookdale Potomac
Brookdale Potomac

11215 Seven Locks Road, Potomac, MD 20854

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Arden Courts A ProMedica Memory Care Community in Potomac

10718 Potomac Tennis Lane, Potomac, MD 20854

Fox Hill community exterior
Fox Hill

8300 Burdette Road, Bethesda, MD 20817

Brandywine Living at Potomac outdoor common area
Brandywine Living at Potomac

10800 Potomac Tennis Lane, Potomac, MD 20854

6.6
Review score
51 reviews
6.6
Review score
51 reviews
5 star
31%
4 star
49%
3 star
12%
2 star
0%
1 star
8%
9.5
Review score
30 reviews
9.5
Review score
30 reviews
5 star
71%
4 star
13%
3 star
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2 star
3%
1 star
10%
9.3
Review score
17 reviews
9.3
Review score
17 reviews
5 star
53%
4 star
41%
3 star
0%
2 star
0%
1 star
6%
9.0
Review score
8 reviews
9.0
Review score
8 reviews
5 star
87%
4 star
0%
3 star
13%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

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Active promotion

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Reduces entrance fees required upon move in

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Reviews

for Brookdale Potomac

6.6Review score51 reviews
6.6
Review score
51 reviews
5 star
31%
4 star
49%
3 star
12%
2 star
0%
1 star
8%
Brookdale
8.7
Review score26463 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Potomac with 6.6 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Brookdale Potomac has 51 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.3
Friendliness
4.2
Care Services
3.9
Staff
3.8
Meals & Dining
3.3
Activities
3.9
Value for Cost
4.0
A Place for Mom has scored Brookdale Potomac with 6.6 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, Brookdale Potomac has 51 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score26463 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 51 reviews
Anonymous - Family/friend
Assisted Living
December 8, 2023
1.0
Verified Review
Lack of care.
I would never ever recommend Brookdale Potomac to anyone who has a loved one that is not fully physically and mentally capable of taking care of themselves on their own. This is NOT an assisted living space. It is also NOT a Hospice friendly or Hospice knowledgeable place- which they told us they were. No one should be referred here.
Cleanliness
4
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Brookdale Potomac
December 13, 2023
We take your comments seriously and are committed to providing quality service and care. Your comments have been shared with our corporate management team for review.
M S - Toured community
Assisted Living
May 18, 2023
5.0
Verified Review
My Tour Experience at Brookdale Potomac
I looked at this community along with several others in the area. This was a good community. We allowed our loved one to make the choice. Brookdale was out of our price range it was way more expensive than the others.
Anonymous - Family/friend
Assisted Living
March 2, 2023
4.0
Verified Review
What We Were Looking For
My loved one and family are very happy with Brookdale. The staff are very kind and make sure they say hello to me anytime I visit my loved one. This has been a very good experience for us. All the administrative aspects have been handled very professionally. They made sure that we had all of our questions answered, and understood all the details. There are three meals served a day. The apartment for my loved one has a nice sized kitchenette in it. The laundry service is provided by the community and done weekly, or as needed.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
5
GLR - Family/friend
Assisted Living
January 11, 2023
3.0
Verified Review
Parts of it are nice, but the care is lacking.
I'm not that thrilled with Brookdale Potomac. They were TOO quick to get back to me after I was referred to them - they gave off the impression of ambulance chasers. Whoever came to our house to do the assessment of our loved one was either not very honest or not very thorough. So our loved one is having some struggles. She keeps falling. They're not helping her to the bathroom, and they're leaving her wet. They'll often go many hours without checking on her. Some of the staff are nice, but others are rude. The CNAs are not that knowledgeable. They had a Covid outbreak, and they didn't notify anyone. The facility itself is lovely, and it's clean. The food is good. But they do not have enough staff. I think what it comes down to is that Brookdale is a big chain, and I feel like they're more concerned about their budget than their residents.
Response from Brookdale Potomac
January 19, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Charles U - Family/friend
Assisted Living
October 3, 2022
4.5
Verified Review
Great Location in the Heart of Potomac
They have an excellent staff here. The community is nice and clean. The food could improve on the quality of taste for the residents. They community does provide options for the residents to choose from for meals. There are three meals a day provided to the residents. There may be a small delivery fee to have the meals delivered to the resident's room.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
Stephanie H - Toured community
Assisted Living
April 6, 2022
5.0
Verified Review
My tour review
This community was dark depressing and would not have considered probably one of the worse communities that I visited.
anonymous - Family/friend
Assisted Living
March 3, 2022
5.0
Verified Review
A great place to live for seniors with a caring staff
This is a really good community and they try very hard and they are responsive to my concerns once I tell them the concerns. They are a very responsive community with my loved one. Sometimes I do have to micro manage from time to time and they still getting used to my loved one during the transition period.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
4
Value for Cost
4
anonymous - Toured community
Memory Care
January 28, 2022
4.0
Verified Review
Tour of Brookdale
We had a really great tour experience with Brookdale Potomac and liked this facility. We were impressed with our tour guide and all of the information that he gave us. They were wonderful with the follow up and gracious when we told them we had decided on another place. The only turn off for us was the odor we got when in the residential area.
M T - Family/friend
Assisted Living
November 10, 2021
5.0
Verified Review
Brookdale set the stdndars for excellent memory care
Brookdale has a huge variety of activities, our loved ones have a monthly calendar that shows all the daily activities. So far they have had not one complaint about the meals or dining service. Brookdale was very competitive in price for everything they had to offer, and our loved ones apartment was newly renovated.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
anonymous - Toured community
Assisted Living
November 9, 2021
3.0
Verified Review
My tour review
This community was okay but it did not match or come close to the community that I was really interested in for my loved one.
Response from Brookdale Potomac
November 22, 2021
Thank you for taking the time to visit and share your feedback.
anonymous - Family/friend
Assisted Living
September 28, 2021
3.0
Verified Review
Things aren't as easy as they seem.
I would advise to make good decisions because everyone's experience is different.
Cleanliness
5
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
4
Response from Brookdale Potomac
October 1, 2021
Thank you for taking the time to provide feedback. We would welcome an opportunity to further discuss and encourage you to reach out to our management team.
anonymous - Family/friend
Assisted Living
April 9, 2021
4.5
Verified Review
Our experience
At the end of the day, you're not going to find a group of people who are more caring. I really do feel they did everything they could to give my loved one dignity and comfort and give her what she needed. Because of Covid, there were so many restrictions and policy changes, and I felt they were trying to do as much as they could for the residents and their families within those parameters being forced on them. Was it perfect? No. But I really felt they tried to do their best. And if something wasn't perfect, they knew it, and they tried to change it. The food was fine, not gourmet dining by any sense, but based on the target audience it seems okay. On paper, the activity offerings look good, and I think they really do try to have a good calendar of opportunities for people to get involved and do things. My loved one had vision issues - I would have liked to have seen more accommodation for her involvement. She would have needed a one-on-one person to walk her through, and I think she missed a lot of the opportunities. Their costs are in line with similar facilities in the area. I was far less concerned about the money and most concerned that she was getting the care she needed.
Cleanliness
4
Friendliness
5
Care Services
4.5
Staff
5
Value for Cost
4.5
Anonymous
Assisted Living
March 9, 2021
1.0
Verified Review
Definitely do not recommend
My loved one was here for only 3 nights. We were called to let us know that he was not doing good, so we came to the community to see our loved one and no one told us that he already passed. The community did not communicate and they were very uncaring and cold. The billing was very general and I asked for a breakdown of the billing and we felt they handled the billing poorly and did not explain why they charged us for a full month plus an extra 800 dollors. I would not recommend this community to others.
Friendliness
2
Care Services
1
Staff
1
Value for Cost
1
Andrew L - Family/friend
Memory Care
January 25, 2021
5.0
Verified Review
My Father is doing much Better at Brookdale
This is a beautiful community with super nice people. I'm able to compare this community to an extremely high end community where my father was prior. The care here far exceeds the care received prior.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Value for Cost
5
John Seidenberg - Family/friend
Memory Care
September 17, 2020
4.0
Verified Review
Extremely helpful care for someone who needs it
We had a family friend who lived at this community, he lived here for about four months. This community was tremendously helpful for him. He did wish there was more plentiful portions of the food, and if the food could be a little bit warmer when it was served. It was essential for him to be out of his home, and this community made it very easy for him to adjust to the new changes. He was able to do his physical and occupational therapy there which was nice. He had a bedroom, a living room, and a small kitchen area. We were able to get him some additional furniture to make it comfortable. In some ways the care services were very helpful, but he had other family members come care for him around the clock, so we didn't have to utilize all the care services provided. The staff was very helpful to our family when they came to help him out. This community would have music playing all the time which he absolutely loved.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
4
anonymous - Family/friend
Memory Care
September 10, 2020
2.5
Verified Review
Beware of management issues
My review is from our experience a year ago. I would want people to know when looking intro Brookdale Potomoc that my overall score was low because of the management. They were lacking and definitely could improve. There were a lot of lapses in their communication and effectiveness. They do not have a lot of activities provided at this community. My sister was young and it seemed that the population was a bit difficult to have different activities for people who do not have memory issues.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
3
Activities
2.5
anonymous - Toured community
Memory Care
November 26, 2019
5.0
Very nice. Like a hotel! Well-cared for property.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Strangefruit - Family/friend
Memory Care
September 10, 2019
4.0
Weekdays are better than weekends.
Weekdays are very good. However, weekends seem to be shorter on staff. There are times when visiting on a Saturday afternoon or evening when my dad has not been given his medication - and other residents have not either. We'll go to the nurse's station, and they are aware that they are behind and late on medications, but it still seems to happen on weekends. Not all medications are critical, but some are, and they shouldn't be delayed.
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
3
Activities
4
anonymous - Toured community
Memory Care
July 31, 2019
4.0
Just toured this community yesterday. It definitely checked most of the boxes (safe, allows for aging in place, great floor plans and amenities).
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
A satisfied mother - Family/friend
Memory Care
January 15, 2019
4.5
A satisfied mother
From the moment I entered the building I had a sense of calm, efficiency and friendliness. I was there to find a place for my 60 year old son who has Parkinson. My questions were fully answered. My son has now been there for a couple of months. He is doing extremely well and speaks very highly of the care he has received.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
3.5
Viewing 1-20 out of 51 reviews

Amenities
at Brookdale Potomac

Healthcare Services

  • Staffing & Ancillary Services
  • High Acuity Care
  • Memory Care
  • Incontinence Care
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Special Dining Programs
  • Room Service
  • Vegan
  • No Sugar
  • Low / No Sodium
  • Anytime Dining
  • Professional Chef
  • Pureed Meals
  • Meals Provided
  • Vegetarian
  • Restaurant Style Dining
  • Guest Meals
  • International Cuisine

Room Amenities

  • Ground Floor Units
  • Kitchenette
  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Garden View

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation
  • Property Convenient to Public Transit
  • Uncovered Parking

Pets

  • Weight Limit (lbs)
  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed

Common areas

  • Meeting Room
  • Indoor Common Areas
  • TV Lounge
  • Computer or Media Center
  • Library
  • Main Street Shops
  • Central Fireplace
  • Private Bath
  • Outside Patio
  • Barber Shop
  • Beauty Salon
  • Outdoor Common Areas

Recreational areas

  • Game Room
  • Piano or Organ
  • Raised Garden Beds
  • Jacuzzi
  • Movie or Theater Room
  • Fitness Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • Japanese
  • Spanish
  • French
  • English
  • Italian
  • Dutch
  • German
  • Arabic

Activities

  • Community Service Organizations
  • Live Dance or Theater Performances
  • Book Club
  • Cards / Pinochle Club
  • Cooking Club
  • Gardening Club
  • Intergenerational Programs
  • Other Religious Services
  • Devotional Activities Offsite
  • Catholic Services
  • Karaoke
  • Bible Study Group
  • Activities Off-site
  • Visiting Chaplain or Priest
  • Dances
  • Quilting or Sewing Club
  • Resident Band or Musicians
  • Walking Club
  • Live Well Programs
  • BBQs or Picnics
  • Day Trips and Outings
  • Happy Hour
  • Jewish Services
  • Activities On-site
  • Community Service Programs
  • Educational Speakers / Life Long Learning
  • Visiting Rabbi
  • Cooking Classes
  • Wine Tasting
  • Devotional Activities On-Site
  • Sensory-based Programs
  • Holiday Parties
  • Bridge Club
  • Reminiscence Programs
  • Art Classes
  • Birthday Parties
  • Trivia Games
  • Brain fitness / Dakim
  • Live Musical Performances
  • Light Therapy Programs
  • Current Events Club
  • Christian Services
  • Yoga / Chair Yoga
  • Stretching Classes
  • Pet-focused Programs
  • Men's Club
  • Tai Chi

Neighborhoods
around Brookdale Potomac

See what the neighborhood has to offer and what’s nearby:
Brookdale Potomac in google map

Frequently Asked Questions
about Brookdale Potomac

Brookdale Potomac offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Brookdale Potomac 6.6 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (301) 765-9198 to reach a resident at Brookdale Potomac.

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Landow House is an assisted living community, located in a safe area of Rockville, MD. This community is perfect for those who want to remain active and engaged in life, but could use some personal assistance with their daily activities. Landow House, has an average user review rating of 5 stars....

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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