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5204 Elgin Avenue, Lubbock, TX 79413
5 star
36%
4 star
36%
3 star
14%
2 star
9%
1 star
5%
8.7
Review score
26862 reviews
647 facilitiesFor pricing & availability:
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Judith K
-
Family/friend
4.0
We have been very pleased with the services at Brookdale Monterey. I would like more activities that help to maintain memory-card games? Picture books? I would be happy to help develop these activities for my husband.
About the facility Brookdale Monterey
Specialized Care From the Industry Leader
If you or your loved one is living with dementia or other cognitive challenges, it's time to trust the industry leader. We are Lubbock's very first free-standing Alzheimer's and dementia care provider.
Our well-established and recommended community is the go-to resource for memory care needs in the Lubbock area. Centrally located, we pride ourself on our dedication to seniors with memory issues.
Offering both private and semi-private apartment for residents in a home-like atmosphere, we are able to meet the needs of all spectrums of memory care needs. Our residents are given a number of activities each day, each one chosen specifically to be dementia-friendly and to contribute to one of six different areas of life fulfillment.
Unlike many other senior living communities, our community is specialized to memory care. That means we're able to provide a staff full of highly-trained caregivers who are continually updated on the best treatment plans and methods.
Providing quality of life is the everyday goal of our associates and we are able to create memorable experiences with our Clare Bridge programming including our In Touch program which allows our residents to Skype with family and friends, use a flight simulator and...
Read more
Senior living options offered
Memory Care
Pricing for Brookdale Monterey
Total monthly costs depend on room type, select services, and the level of care needed.
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Brookdale Monterey
5204 Elgin Avenue, Lubbock, TX 79413
The Isle at Raider Ranch
6806 43rd St, Lubbock, TX 79407
Mackenzie Court
8609 Boston Ave., Lubbock, TX 79423
Brookdale Remington Park
5301 66th Street, Lubbock, TX 79424
8.4
Review score
22 reviews
8.4
Review score
22 reviews
5 star
36%
4 star
36%
3 star
14%
2 star
9%
1 star
5%
10
Review score
123 reviews
10
Review score
123 reviews
5 star
68%
4 star
24%
3 star
4%
2 star
2%
1 star
2%
9.6
Review score
54 reviews
9.6
Review score
54 reviews
5 star
57%
4 star
26%
3 star
13%
2 star
4%
1 star
0%
9.0
Review score
48 reviews
9.0
Review score
48 reviews
5 star
47%
4 star
35%
3 star
8%
2 star
6%
1 star
4%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
Room Discount
Lowers your rent by a dollar amount or percentage.
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
1
Assisted Living
Amenities at Brookdale Monterey
Healthcare Services
- Incontinence Care
- Non-Ambulatory Care
- Memory Care
- Staffing & Ancillary Services
- Diabetic Care
- Medication Management
- High Acuity Care
Meals & Dining
- Restaurant Style Dining
- Meals Provided
- Guest Meals
- Special Dining Programs
- Vegetarian
- Low / No Sodium
- No Sugar
- Gluten-free
Room Amenities
- Garden View
- Air Conditioned
- Wheelchair Accessible Showers
- Respite or Short Term Stays Offered
- Ground Floor Units
Community Amenities
Transportation & parking
- Uncovered Parking
- Property Convenient to Public Transit
- Complimentary Transportation
Common areas
- TV Lounge
- Central Fireplace
- Beauty Salon
- Butterfly garden / Hummingbird garden
- Private Bath
- Meeting Room
- Indoor Common Areas
- Outside Patio
- Outdoor Common Areas
- Library
Recreational areas
- Piano or Organ
- Arts and Crafts Center
- Game Room
- Raised Garden Beds
Services
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
Languages spoken
- English
- Spanish
Activities
- Christian Services
- Protestant Services
- Stretching Classes
- Live Dance or Theater Performances
- BBQs or Picnics
- Pet-focused Programs
- Intergenerational Programs
- Karaoke
- Activities Off-site
- Reminiscence Programs
- Cooking Classes
- Brain fitness / Dakim
- Live Well Programs
- Trivia Games
- Dances
- Men's Club
- Art Classes
- Live Musical Performances
- Birthday Parties
- Holiday Parties
- Gardening Club
- Sensory-based Programs
- Visiting Chaplain or Priest
- Yoga / Chair Yoga
- Activities On-site
- Devotional Activities On-Site
- Day Trips and Outings
Reviews
for Brookdale Monterey
Write a review
A Place for Mom has scored Brookdale Monterey with 8.4 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Brookdale Monterey has 22 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.9
Friendliness
4.3
Care Services
3.6
Staff
4.5
Meals & Dining
3.9
Activities
3.8
Value for Cost
3.6
A Place for Mom has scored Brookdale Monterey with 8.4 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Brookdale Monterey has 22 reviews with an average "overall experience" of 3.9 out of 5.
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1-20 of 22 reviews
Anonymous - Family/friend
Memory Care
January 10, 2024
Would not recommend
It's a 1 for us. Our overall experience with Brookdale Monterey was terrible. Our loved one was rarely changed or bathed. And my 2 year old grandson found a moldy chicken bone hidden in the common area. It was gross. The friendliness of staff is hard to rate because some people were very nice but when it came to voicing our concerns about our loved one they were, once again, terrible. Quality of care is a -1. Or 1 since that's your scale. Our loved one was frequently forgotten about and his oxygen cannula was misplaced or taken off, etc. his blood oxygen and pulse dipped so low I'm surprised he's still alive and talking to us today. And, as I said before he was rarely changed and his things were constantly lost. They made him wear women's diapers when we always made sure he had men's diapers. I could go on but it's a lot. Meals/dining was okay. We kept requesting easier to eat foods for our loved one to eat but they kept giving him hard to eat items like soup. One of the employees provided great activities in the beginning of our experience with Brookdale but she went to part time and the activities quality dipped. Value for cost is a 1. Our experience did not justify the incredible cost they charge for bare minimum care. I do not recommend this place to anyone.
Response from Brookdale Monterey
January 11, 2024
Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Anonymous - Toured community
Memory Care
May 24, 2023
Tour experience
Brookdale Monterey was very nice and I really liked the facility. It would've worked very well. Honestly we chose [facility name removed] because my mother is also at that facility and it was just easier to have them both close since I'm her only child and he has no children. It's just me so I made the decision based on that.
Judith K - Family/friend
Memory Care
December 15, 2022
We have been very pleased with the services at Brookdale Monterey. I would like more activities that help to maintain memory-card games? Picture books? I would be happy to help develop these activities for my husband.
Anonymous - Family/friend
Memory Care
December 14, 2022
Overview of Brookdale Monterey
This facility has been adequate to my wife's needs for over two years, during which time it was heavily burdened by the pandemic. The staff are caring, well trained, and very disciplined.
Kathy B - Family/friend
Memory Care
December 14, 2022
Resident
After [name removed] was hired as Director, things are starting to improve everyday. She truly cares and it shows. She had a lot on her plate and she's already done amazing things.
Joe M - Family/friend
Memory Care
December 14, 2022
Everything is awesome. Everybody is so helpful.
anonymous - Family/friend
Memory Care
December 14, 2022
Brookdale is a safe, pleasant place for my loved one to be. The staff are nice and the activities are excellent. Lots of music and exercise!
Anonymous - Family/friend
Memory Care
December 14, 2022
The community is clean and has a very welcoming environment. Staff are polite and seem to really care about the residents, my loved one says the staff treat him nice. So far so good.
anonymous - Toured community
Memory Care
May 17, 2022
Community Tour
I thought Brookdale Monterey was a great facility. It had more energy than any other place that we visited. It felt like you were definitely walking into an environment where there were a bunch of people around. And they had things going on all the time. That might have actually been too much stimulation for my loved one though. But it was a beautiful facility. The staff were great. I have absolutely nothing bad to say.
anonymous - Family/friend
Memory Care
February 22, 2021
Very satisfied and impressed throughout entire five months
We think the value of this community was terrific, and the care from the care givers was great, and the staff was very responsive to whenever we called and whenever we needed something. We never felt that we were held in the dark. Our only concern we had was regarding the efficiency in getting our loved one his medication. He had been exhibiting some aggressive behavior and after weeks a figuring out why and what was wrong, we realized it was the management of the medication was lacking. However, the director of the is fabulous.
KM - Family/friend
Memory Care
February 15, 2021
my experience
I have been able to visit my loved ones in this community with a negative covid test and a mask. This community communicates well and keeps me informed. I would definitely recommend this community to others
anonymous - Family/friend
Memory Care
July 11, 2019
Made to feel like family.
After caring for my husband at home I was exhausted. [Name removed] and [name removed] visited us at home a couple of times and I visited Brookdale with my husbands sister. We were welcomed and made to feel like family. We decided to look no further. My husband settled right in and never asked to go ‘home’. He is home. He feels safe and content.
Duped - Family/friend
Memory Care
July 5, 2017
Somewhat disappointed
Well, it's not all that we were led to believe. The "fantastic food" prepared by a "world-famous chef"...well, I could cook it better and have it more edible! It's mostly chicken, much of it too hard for the residents to chew well and not provided with gravy even to make it palatable. No condiments are given...butter, ketchup, mustard, etc. If you ask for butter for the rolls, all they have is melted butter in a dish. Who does that??? They never serve milk unless you specifically ask for it. We asked for it to be served every meal, but no, you have to ask every single time for it, and if someone is living there who doesn't communicate well and no family is there to ask, then they are out of luck. The regular bathroom schedule we were led to believe exists doesn't exist either. Often they are left to just be wet until it soaks through to their wheelchairs and leaves them smelling bad. The activities that are done are good, but more are needed especially on Saturday and Sunday when the residents are bored. The nurses are good about doing medications and working with you on pharmacies and such and the transportation is good to appointments. This may be the best memory care in Lubbock, but there are definite improvements that could and should be made -- or else quit advertising all the stuff that isn't happening!
anonymous - Toured community
Memory Care
May 28, 2017
The facility was bright and inviting. I was impressed to see the amount of activity the residents were involved in on a regular Wednesday.
anonymous - Toured community
Memory Care
September 26, 2016
Very Active Community
This is an very active community. They keep the residents very busy through out the day. For some people that would great, but for my mother she isn't that active. Another thing I noticed was that they only had shared rooms available. Also there wasn't any locks on the doors. So that means anybody can walk into the rooms. This just wasn't the community for my mother and her needs.
anonymous - Toured community
Memory Care
December 8, 2015
some of the workers need better attititudes
They can improve by making sure the bathrooms are clean and making sure the toilet paper ring is there. Some of the workers need to work on their attitude. Not all have an attitude but some there needs improvement. They need to work on the way they are with the elders.
anonymous - Family/friend
Memory Care
September 25, 2015
need to improve on communication and promptness
They need to improve on communication and promptness at Brookdale Monterey. I just went and visited dad last night and found him with a 101 temperature and extremely swollen knees. No one had called me and whats worse is no one even bothered to give him a Tylenol or anything. I was pretty upset. I will say the staff usually do a pretty good job though. Dad can be difficult at times and they really try to work with him. He has enjoyed the activities there quite a bit. Overall things have been good, I am just hoping what happened yesterday never happens again.
anonymous - Family/friend
Memory Care
August 10, 2015
Exceptionally Caring Staff
I just think that the staff at Brookdale Monterey was exceptionally caring, and even though my dad did not have much of a personality left when he got there all the aides seemed to really care about him.
anonymous - Toured community
Memory Care
June 8, 2015
The staff that work there on a daily basis are very friendly and seem to take care of the residents. However, the administration and those running the facility need to be replaced or re-trained. My family has been nothing but frustrated and upset since we placed my father in this facility. The contact person, Allison, promises you so many things but never delivers. We signed my father up under a deal of $2000 a month plus care; however, even with a signed agreement we are still trying to get them to fix the $1500 extra a month they are taking from our account. In addition, we changed the account and they are still withdrawing from the wrong account. Getting my father into the facility was a nightmare. We were told we could get him in the next week. The nurse that was to do the evaluation did not do it when we were told she would and we only found out when we showed up to put my father's things in his room. It meant my father had to stay another week in the hospital he was in. In addition, we were never told by Allison that we needed a Dr. Note saying my father needed to be placed there even though we had medical documentation previously stating so. This caused another 4 day delay as we found out on a Friday. She promised us a smooth transition with help and we have received no help, no communication, and nothing has been fixed. The facility flooded 6 weeks ago so my father is shoved in a room with 3 other people. 3/4 of the place is shut down. This has caused more stress on my father as he doesn't understand what has happened and most of his belongings are gone. The facility promised it would be fixed in 3 to 4 weeks. We are now being told it will be fixed by Mid July. We also found out that the facility flooded 2 years ago; therefore, this should not have happened again. Obviously the problem was not fixed. We were told we would only be charged my father's level of care since we are not getting the room that we should have; however, they again charged us the full price of the room (not even the discounted rate we signed up at). Allison told us that there is someone once a week that will cut the residence hair. We of course pay for it but it is done once a week. My father kept trying to get his hair cut but was told it was only for women. When we asked the staff when they cut the men's hair, no on could answer that questions. We have been lied to over and over and nothing has been done to correct the lies or mistakes. The staff is always nice and answers questions. The facility was nice but should be protected against any future flooding and the administration should learn how to deal with family and fix problems. 3 months of being charged the wrong amount and out of the wrong account is ridiculous. The company that owns them does not seem to care either. They said it will take 60 days to go through the complaint process for them to look at it. We have limited funds for my father's care so every month being charged an additional $1500 while they take their time to correct it is just not acceptable.
anonymous - Family/friend
Memory Care
April 3, 2015
Overall it was a good place the staff was friendly and was like home. Didnt was a few activities and things to do. The were caring and understanding.
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Frequently Asked Questions about Brookdale Monterey
Brookdale Monterey offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Brookdale Monterey 8.4 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (806) 788-1919 to reach a resident at Brookdale Monterey.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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