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About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
VERIFIED PARTNER

Brookdale Conway

5501 East Michigan Street, Orlando, FL 32822

9.3
Review score
47 reviews
Add review
9.3
Review score
47 reviews
5 star
42%
4 star
30%
3 star
17%
2 star
11%
1 star
0%
See all reviews
8.7
Review score
26463 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Conway
Brookdale Conway community exterior
1010 Photos available
22 Floor plans available
Brookdale Conway in google map
street view of Brookdale Conway

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Family/friend
5.0
Review for Brookdale Conway
I would recommend when comparing to others yes. Overall good but they are slow to reduce the cost of extra service once mom didn't need it and like everyone else they are having a hard time filling certain positions. Overall very happy. Majority of staff are very dedicated.

About the facility
Brookdale Conway

Conveniently located in Conway Florida, a suburb of Orlando, residents can look forward to compassionate care and one-on-one support at Brookdale Conway. You can find this community in a quiet, residential neighborhood just minutes from downtown. Brookdale Conway offers residents the perfect combination of quiet living and convenient access to many area businesses.

Here, residents receive the services they need, when they need them most. To avoid surprise costs, trusted team members work with you to determine your specific needs. If you’re seeking assisted living services, such as assistance with mobility, medication management, bathing, or other personal tasks, you can find support here each and every day.

The residents at Brookdale Conway can also enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as diabetes, high blood pressure, congestive heart failure, and more. Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided to help avoid trips to doctors’ offices, or unnecessary emergency room visits and hospital stays.

Those in search of memory care can also look forward to a vibrant and supportive lifestyle. Through the signature...

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Learn more about the Best of Senior Living awards and this year’s winners.

See all 2024 award winners

Senior living options offered

Assisted Living

Memory Care

Pricing
for Brookdale Conway

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Brookdale Conway

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Compare

Brookdale Conway community exterior
Brookdale Conway

5501 East Michigan Street, Orlando, FL 32822

Brookdale Dr. Phillips (MC) community exterior
Brookdale Dr. Phillips (MC)

8015 Pin Oak Drive, Orlando, FL 32819

Brookdale Dr. Phillips
Brookdale Dr. Phillips

8001 Pin Oak Drive, Orlando, FL 32819

Excellence Senior Living
Excellence Senior Living

2250 S. Semoran Blvd., Orlando, FL 32822

9.3
Review score
47 reviews
9.3
Review score
47 reviews
5 star
42%
4 star
30%
3 star
17%
2 star
11%
1 star
0%
9.5
Review score
15 reviews
9.5
Review score
15 reviews
5 star
86%
4 star
7%
3 star
7%
2 star
0%
1 star
0%
8.9
Review score
37 reviews
8.9
Review score
37 reviews
5 star
41%
4 star
24%
3 star
22%
2 star
5%
1 star
8%
8.7
Review score
34 reviews
8.7
Review score
34 reviews
5 star
52%
4 star
24%
3 star
18%
2 star
0%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Fee Discount

Reduces entrance fees required upon move in

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Reviews

for Brookdale Conway

9.3Review score47 reviews
9.3
Review score
47 reviews
5 star
42%
4 star
30%
3 star
17%
2 star
11%
1 star
0%
Brookdale
8.7
Review score26463 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Conway with 9.3 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Conway has 47 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.1
Friendliness
4.3
Care Services
3.9
Staff
4.5
Meals & Dining
4.2
Activities
4.1
Value for Cost
3.6
A Place for Mom has scored Brookdale Conway with 9.3 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, Brookdale Conway has 47 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.7
Review score26463 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 47 reviews
EG - Family/friend
Assisted Living
December 26, 2023
5.0
Verified Review
Review for Brookdale Conway
I would recommend when comparing to others yes. Overall good but they are slow to reduce the cost of extra service once mom didn't need it and like everyone else they are having a hard time filling certain positions. Overall very happy. Majority of staff are very dedicated.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Assisted Living
November 27, 2023
5.0
Verified Review
Recommended
My loved one is currently a resident at Brookdale Conway. The staff is great. They are very friendly and responsive to an evolving situation. The cleanliness, care services and food are very good. The value for cost is okay. Overall, I would recommend Brookdale Conway to others.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Value for Cost
3
Elliott - Family/friend
Assisted Living
November 1, 2023
4.0
Verified Review
Recommended
My loved one is currently a resident at Brookdale Conway and everything has been very good for her at this facility so far. The staff and friendliness are great. The cleanliness, care services, meals and activities are good. I would suggest better communication on contract signing and when payment starts. That communication was not clear for us. Overall, I would recommend Brookdale Conway to others.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Jack - Toured community
Memory Care
September 29, 2023
4.0
Verified Review
Tour of Brookdale
We took a tour of Brookdale Conway during our search for a Memory Care facility for our loved one. This facility was good! The cleanliness and friendliness were great. The atmosphere also seemed great. Our tour guide was very informative.
Anonymous - Toured community
Memory Care
August 1, 2023
5.0
Verified Review
Tour experience
Overall we had a good tour experience with Brookdale Conway. The reasons we did not choose this facility for our loved one was because 1.) they had 2 exterior doors that were broke. Also, we found that the floors and such were dirty.
Robert - Family/friend
Memory Care
February 3, 2023
5.0
Verified Review
Brookdale Conway Review
The staff members are friendly and so far it has been good.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
4
Anonymous - Toured community
Assisted Living
January 20, 2023
3.0
Verified Review
Review for Brookdale Conway
It was an older place. The room that we saw was terrible. The director was fine, and they were friendly. They need to remodel.
Response from Brookdale Conway
January 23, 2023
Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Teresa H - Family/friend
Assisted Living
January 13, 2023
5.0
Very fun! Needed more Christmas music
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Charles C - Family/friend
Assisted Living
January 13, 2023
5.0
Wonderful
Everything was wonderful job well done
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Clara Nell E - Family/friend
Assisted Living
January 12, 2023
5.0
Every day I visit my former neighbor. I am amazed at the loving care she is receiving. She has been here 1 year. The staff is very friendly to me and includes me in with the activities.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
anonymous - Family/friend
Assisted Living
November 3, 2022
3.0
Verified Review
Pretty good place. Didn't meet our requirements.
The place seemed fine to me in my dealings with everybody there. Everything was under control. But it didn't quite fit my loved one's needs as expected - she required extra care that cost us quite a bit extra. They only had four aides on staff at night, and there are a lot of people living there in various physical conditions. I spoke with some of the other residents, and they seemed to be doing okay there. It just didn't quite fit our needs.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
2
Meals & Dining
2
Value for Cost
2
Anonymous - Resident/client
Assisted Living
August 2, 2022
4.0
Verified Review
They need more staff, so that has been a little bit of a problem. The staff that is there is really good, they just need more help on board.
H E - Family/friend
Assisted Living
August 1, 2022
4.0
Verified Review
The Community Was a Lot of Help and Support
I would recommend the community. The staff are great and they care about the residents. My loved one was here for a short amount of time before passing.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Anonymous - Family/friend
Assisted Living
July 8, 2022
4.5
Verified Review
Peace of Mind
I would recommend the community to others for their loved ones. I also recommend you continue to show up and visit your loved one to make sure things are being done as they should be. The staff communication is good with the family. There are three meals a day served and the resident's do have choices to choose from.
Cleanliness
5
Friendliness
5
Care Services
4.5
Staff
5
Meals & Dining
5
Value for Cost
4.5
anonymous - Family/friend
Memory Care
January 12, 2022
4.0
Verified Review
Nice place. Watch the price.
Be wary of price increases. Really the only issue I have is they always seem to want to bump up the price. You come in at once price, and about every other month, they have a reason why it has to go up. Otherwise the staff and the care that they're providing has been good.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Activities
4
Value for Cost
3
anonymous - Family/friend
Memory Care
October 12, 2021
4.0
Verified Review
This is the way it is
We chose Brookdale mainly due to the convenient location to us so I could get there quickly if need be. I think they need to check on the residents more often. The personnel in the halls are very loud and that is not respectful to the residents. We have some communication issues with the administrative staff as well and getting things passed on. In the shared rooms, the residents are allowed to have pets, but I think if residents have pets they should have their own private rooms. I do think that they need a camera installed that way when residents wander and things get stolen, they would be able to figure out who it was and what happened. On the weekends, they have limited medical techs on the floors and only 1 nurse, they have 20 residents. I would still recommend them, I just think some changes need to be made.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
3
Meals & Dining
4
Activities
4
Value for Cost
3
anonymous - Toured community
Memory Care
September 28, 2021
3.0
Verified Review
Our Tour Experience
Brookdale Conway's reputation preceded them. I had not heard good things about them and felt the same as what I had heard after touring there.
Response from Brookdale Conway
October 1, 2021
We appreciate you taking the time to visit and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team for review.
anonymous - Toured community
Assisted Living
September 16, 2021
5.0
Verified Review
Tour of Brookdale
Brookdale is a nice place and all of the staff were friendly and helpful during our tour. It was a little older of a place compared to others that we looked at.
anonymous - Family/friend
Memory Care
July 1, 2021
3.5
Verified Review
My review of Brookdale Conway (Brookdale)
Our loved one really likes it there, and she does call it her home, but we are having a few issues with the staff. We aren't sure if they are understaffed, but they have not been putting our loved ones brace on at all, or the ointment that is needed for her leg. We are also have trouble with them sending our loved one prescription to a different place then what was request.
J W F - Family/friend
Assisted Living
June 2, 2021
5.0
Verified Review
Caring Place, Very Clean, Very Friendly
Brookdale Conway is a great place and you should check into it. The staff cares about the residents and this stands out to me. The food is enjoyed by our loved one. The pricing can be confusing and billing seems off. We received a bill that was higher and we are still waiting on an explanation.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
4
Viewing 1-20 out of 47 reviews

Amenities
at Brookdale Conway

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care
  • Medication Management
  • Non-Ambulatory Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • International Cuisine
  • Guest Meals
  • Professional Chef
  • Restaurant Style Dining
  • Vegetarian
  • Low / No Sodium
  • Meals Provided
  • No Sugar
  • Room Service
  • Special Dining Programs

Room Amenities

  • Respite or Short Term Stays Offered
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Air Conditioned
  • Ground Floor Units
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available

Pets

  • Weight Limit (lbs)
  • Dogs Allowed
  • Pet Care Available
  • Cats Allowed

Common areas

  • Outdoor Common Areas
  • Beauty Salon
  • Outside Patio
  • TV Lounge
  • Indoor Common Areas
  • Central Fireplace
  • Library

Recreational areas

  • Arts and Crafts Center
  • Raised Garden Beds
  • Piano or Organ
  • Game Room

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish

Activities

  • Happy Hour
  • Day Trips and Outings
  • BBQs or Picnics
  • Live Well Programs
  • Pet-focused Programs
  • Stretching Classes
  • Yoga / Chair Yoga
  • Dances
  • Visiting Chaplain or Priest
  • Live Musical Performances
  • Brain fitness / Dakim
  • Activities Off-site
  • Trivia Games
  • Forever Fit
  • Birthday Parties
  • Art Classes
  • Karaoke
  • Reminiscence Programs
  • Wii Bowling
  • Catholic Services
  • Devotional Activities Offsite
  • Holiday Parties
  • Sensory-based Programs
  • Devotional Activities On-Site
  • Other Religious Services
  • Cooking Classes
  • Visiting Rabbi
  • Educational Speakers / Life Long Learning
  • Gardening Club
  • Live Dance or Theater Performances
  • Activities On-site
  • Community Service Programs
  • Jewish Services

Neighborhoods
around Brookdale Conway

See what the neighborhood has to offer and what’s nearby:
Brookdale Conway in google map

Frequently Asked Questions
about Brookdale Conway

Brookdale Conway offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Brookdale Conway 9.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (407) 277-7225 to reach a resident at Brookdale Conway.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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