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350 East Eva Street, Phoenix, AZ 85020
15 reviews
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Donna
-
Resident/client
4.0
Building
I've lived here for 4 months now. The facility is always clean and the staff is very friendly. I thought the facility came furnished and it didn't but the maintenance crew helped furnish my apartment. They do need a lot of help in the kitchen I waited for 1 hour asking 4 different people to check on it and all I was getting was a turkey and cheese sandwich. People that came in after me were getting their meals. That is the only complaint I have. I would recommend this to people in fact I already have and they are thinking about it.
About the facility Avista North Mountain
Nestled among the Phoenix mountains, Avista North Mountain has views of the muted brown peaks that define north Phoenix. The spacious campus is surrounded by manicured lawns and cooling shade cast by Arizona cypress, desert willow, and Emory oak trees. With assisted living and memory care services, the community provides a comfortable home where residents can enjoy the freedom to live an independent lifestyle while knowing support is always nearby. The vibrant community also offers daily activities, delicious meals, and plenty of opportunities to meet friendly neighbors.
Avista’s outdoor patio is the perfect spot to mingle with friends or to have a quiet moment alone. Stay fit and strong by attending an exercise class in the activity room, or get creative in the art studio. Dig into a book in the library and then enjoy one of the three, daily, chef-prepared meals in the dining room, which is always buzzing with conversation. The compassionate and professional caregivers support residents with activities of daily living and provide personalized care for individuals living with dementia and Alzheimer’s.
Finding something to do at Avista is never a challenge. Daily activities include games, social events, and community outings. Avista is also conveniently located near many of...
Read more
Senior living options offered
Assisted Living
Memory Care
Independent Living
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Amenities at Avista North Mountain
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Incontinence Care
- Diabetic Care
- Medication Management
- Non-Ambulatory Care
Meals & Dining
- Vegetarian
- Meals Provided
Room Amenities
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
Community Amenities
Transportation & parking
- Resident Parking Available
- Complimentary Transportation
- Transportation at Cost
- Property Convenient to Public Transit
Pets
- Weight Limit (lbs)
- Cats Allowed
- Dogs Allowed
Common areas
- Indoor Common Areas
- Outdoor Common Areas
Recreational areas
- Swimming Pool
Services
- Beautician
Languages spoken
- Russian
- English
- French
- Spanish
- German
Activities
- Devotional Activities Offsite
- Activities On-site
- Devotional Activities On-Site
- Activities Off-site
Compare
Avista North Mountain
350 East Eva Street, Phoenix, AZ 85020
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Review score not available
10
Review score
43 reviews
10
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43 reviews
5 star
98%
4 star
0%
3 star
0%
2 star
0%
1 star
2%
9.6
Review score
47 reviews
9.6
Review score
47 reviews
5 star
40%
4 star
34%
3 star
11%
2 star
6%
1 star
9%
9.5
Review score
43 reviews
9.5
Review score
43 reviews
5 star
82%
4 star
16%
3 star
2%
2 star
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Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
--1 bedroom
--2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Memory Care, Residential Care Home
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Reviews
for Avista North Mountain
15 reviews
Write a review5 star
54%
4 star
13%
3 star
20%
2 star
0%
1 star
13%
A Place for Mom has scored Avista North Mountain with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Avista North Mountain has 15 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
3.8
Friendliness
4.0
Care Services
3.9
Staff
Meals & Dining
Activities
4.0
Value for Cost
3.9
A Place for Mom has scored Avista North Mountain with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Avista North Mountain has 15 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-15 of 15 reviews
Donna - Resident/client
Memory Care
September 24, 2018
Building
I've lived here for 4 months now. The facility is always clean and the staff is very friendly. I thought the facility came furnished and it didn't but the maintenance crew helped furnish my apartment. They do need a lot of help in the kitchen I waited for 1 hour asking 4 different people to check on it and all I was getting was a turkey and cheese sandwich. People that came in after me were getting their meals. That is the only complaint I have. I would recommend this to people in fact I already have and they are thinking about it.
Response from Avista North Mountain
September 24, 2018
Thanks so much for your positive review! We are glad to hear you are having a nice time in the community. As for the wait over in the kitchen, I will let our team know so we can work on improving that for you. Have a good one!
Barry - Industry reviewer
Memory Care
March 1, 2018
Great Place
The building is kept very clean. The entire staff is friendly and helpful. They really seem to care for all the residents. The food is very good, the residents seem very happy to live here. I would recommend Avista to a love one.
Neema L - Family/friend
Memory Care
February 9, 2018
Amazing Place
I have been dealing with Senior Livings for a quiet some time now. I can tell you with no question in mind, this is one of the best Senior Living facility in Arizona. I would definitely recommend this place for anyone looking for an independent, senior or Memory Care facility. Staff made me happy with how they take care of residents, just like they would their own. Nothing is perfect under the sun, thank you for trying your best to exceed my expectations. I’ll definitely miss coming to this place.
Response from Avista North Mountain
February 16, 2018
Neema, thank you so much for sharing your experience with us! We are always trying to provide excellent care for our beloved residents at Avista North Mountain. I hope we can continue to serve you and your loved one well.
Lyn - Resident/client
Memory Care
February 2, 2018
Poor Care
I was a resident here. I do not recommend it. Even though I need assisted living, I had to do almost everything myself. I could not get help when I needed it. I liked the activities and the other residents, but that could not make up for lacking assistance with my daily needs like making the bed, access to enough drinking water, extra help getting dressed when I was sick. I never knew who I was supposed to talk to when I had a problem. I never met the supervisors or the staff who were in charge. I don't think they cared about me because they did not meet me personally. I am sorry I had this experience and I am posting this review not to be contrary, but hoping that no one else will have to go through my ordeal.
Tess - Industry reviewer
Memory Care
October 6, 2017
This place offers nice big private rooms. The food is great and the staff are kind.
anonymous - Industry reviewer
Memory Care
August 24, 2017
I love this community!
Michael
Memory Care
August 24, 2017
Avista Cares!
Avista team members are attentive and it is welcoming every time I come to visit
anonymous - Toured community
Memory Care
June 21, 2017
Super Friendly Lobby
This community has a very friendly vibe which you feel when you first walk in. The lobby is always active with residents playing games or visiting. No one could be lonely here! The staff are caring and professional. This is also a great value in Phoenix.
anonymous
Memory Care
June 15, 2017
Great team and Great community!
Great team and Great community!
tlbrahm - Family/friend
Memory Care
November 15, 2016
Memory Unit
My husband [Removed], granddaughter [Removed], our puppy and I arrived at Avista Senior Living North Mountain on August 26, 2016 at 5:50 PM. When we arrived to the second floor Memory Unit I looked for my mom in the TV room. When I didn’t see her in there I asked the care giver at the med station where my mom was she told me that she was in her room. She said my mom refused to get out of bed all day. I asked if she had eaten dinner and she said no. I asked if she had eaten breakfast and lunch she said no.
When I walked into my mother’s room I was overwhelmed with the smell of urine. I went back to the caregiver and asked her to go into my mother’s room and clean her up. My mom was compliant with the caregiver. I went into the dining room to wait for my mom to come out for dinner.
When the caregiver brought my mom out to me, she sat her down next to me in the dining room and walked away. I went after her and asked her if my mom was going to have dinner. She went into the refridgerator and pulled out a basket, she put it down in front of my mom and lifted the plastic wrap. There was a ham sandwich which consisted of two pieces of dry white bread, 1 slice of ham and a wilted piece of lettace and then some soggy potato chips. I asked the caregiver if there was something else for her to eat and she said no, she missed dinner. The food looked like it was a couple of days old.
This ordeal took time away from me being able to spend time with my mother. Every time I visited my mother I would find her sitting in a soiled pull-up with her pants soaked also. I would have to wait for her to be cleaned up so each time I was at Avista North Mountain this taking time away from my visits with my mother.
I moved my mother out of Avista Senior Living on Sunday, October 23, 2016. When I arrived my mother was in the TV room. I told her I was there to take her back home. We went into her living area to begin the moving process when I noticed that her pants were completely soaked. I had to go into her restroom to clean her up. I was not in the room when my husband and friend packed my moms belongings. It was not until I got home in Prescott and unpacked her clothes that I found that half of her clothes were missing, a set of sheets were missing and 2 reusable pad protectors were missing. I found clothes and belongings from other clients in my mom's belongings. I sent an email to Jennifer Keyes On-site LPN on October 24, 2016:
Hi Jennifer,
I moved my mother, [Removed] out of Avista yesterday morning. She is missing clothes, bedding and towels. In her dresser drawers were a pair of men's shorts, a pair of men's pajama bottoms, a pair of men's boxers, a women's 4X shirt, a pair of very small women's pants, 2 towels and a wash cloth, 2 unfitted sheets, and 2 pillow cases, all of which did not belong to her.
Could you please look into where the rest of her belongings may be?
When I arrived she was sitting in the TV area totally soaked in urine. I had to take her into her restroom and change her briefs and pants. Her hair looked like it hadn't been washed in weeks, her medical bracelets from the hospital were still on her wrists (she was released on Oct. 8th). When I undressed her to give her a shower at my home I found she still had an ekg monitor adhered under her left breast. (No response from Jennifer Keyes).
My mother had a fall on October 5, 2016 while walking by herself down the hallway. She was considered a fall risk so she should have been guided by a provider. She hit her head on the wall and immediately a bruise and bump formed because she was on Warfarin. She was transported to Honor Health North Mountain that evening. She was in the hospital until October 8, 2016. I went down to Phoenix on October 10 to visit her and she was bruised in both eyes and then there was a bruise around her throat and down her left shoulder.
I was not notified that my mother was prescribed Lorazapam on July 27, 2016, this is a psychotropic medication. Why was this prescribed?
anonymous - Toured community
Memory Care
November 6, 2015
Short On Staff
I think they were just short on help because my parents were in the memory care unit and they did not have a lot of activities for them. Some of the caregivers were really good, but they were just overworked.
Anonymous - Family/friend
Memory Care
June 24, 2014
Not good
What they offer and what they say they offer are different things.
It’s not kept clean. I don’t think they have much of a selection on the food. They are drastically understaffed. There is plenty of parking. They need to do a lot to bring the standards up. We use the memory care services. They don’t have any activities in the memory care unit. They don’t perform building maintenance very quickly.
Anonymous - Toured community
Memory Care
March 1, 2014
Older, nice rooms, seem ver...
Older, nice rooms, seem very accomodating, just redone, dog park, tori filled in for scott and was really helpful..a bit far from us though
Response from Avista North Mountain
April 14, 2017
We do try to be very accommodating - thank you. Our community is dog-friendly and our rooms are nice. Our Team Members are happy to help in any way.
Anonymous - Toured community
Memory Care
January 16, 2014
Attractive & clean. Interio...
Attractive & clean. Interior access only. Graduated residence: independent to assisted to memory care. A community (buy-in?) fee. Nice apartment but tight entrance. Nice grounds. Pretty dining hall & lobbies.
Response from Avista North Mountain
April 14, 2017
Thank you! We do have a modest community fee, but it is not a buy-in. We agree that we have a pretty dining hall and lobbies. You are also correct people can live in our community from Independent, through Assisted Living and Memory Care.
A Place For Mom Customer - Toured community
Memory Care
December 24, 2012
I really like this place. Nicely deco...
I really like this place. Nicely decorated older facility that has been kept up and updated. Very nice staff.
Response from Avista North Mountain
April 14, 2017
Thanks for noticing our efforts to keep things updated! We have put a lot into the building recently (new hallway flooring, new hallway paint, new dining room and activity room flooring and paint)! We love our residents and want their home looking great.
Viewing 1-15 out of 15 reviews
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Frequently Asked Questions about Avista North Mountain
Avista North Mountain offers Studio and 1 Bedroom. Learn more.
Call (602) 997-6224 to reach a resident at Avista North Mountain.
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