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Avalon Memory Care - Garland

1150 Colonel Drive, Garland, TX 75043

6.8
Review score
16 reviews
Add review
6.8
Review score
16 reviews
5 star
56%
4 star
19%
3 star
13%
2 star
6%
1 star
6%
See all reviews
7.7
Review score
454 reviews
29 facilities
For pricing & availability:
(866) 374-4058
Avalon Memory Care - Garland
Avalon Memory Care - Garland community exterior
1212 Photos available
33 Floor plans available
Avalon Memory Care - Garland in google map
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Timothy
-
Family/friend
5.0
A great place for people with Alzheimer's.
If I were you, I'd go ahead and move your love done if they're not doing very well at home. My loved one is doing 100 percent better at Avalon Memory Care. They got her up to where she can stand on her own now. And she's a lot more alert. She's eating now, and before she wasn't hardly e

About the facility
Avalon Memory Care - Garland

At AVALON, we set ourselves apart from other residences with the level of care and compassion we show to our residents. Our care is unique in that we treat our residents as people with individual needs rather than grouping them as 'those with dementia.' After all, a lack of cognitive ability doesn't equate to a lack of individual personality. It is important to remember that we are guests in their home.

Senior living options offered

Memory Care

Pricing
for Avalon Memory Care - Garland

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Unlock pricing
Studio
Starting at $XXXX/mo
Unlock pricing
Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Avalon Memory Care - Garland

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Avalon Memory Care - Garland community exterior
Avalon Memory Care - Garland

1150 Colonel Drive, Garland, TX 75043

Grand Brook Memory Care of Garland outdoor common area
Grand Brook Memory Care of Garland

5600 North Shiloh Road, Garland, TX 75044

Mayberry Gardens community exterior
Mayberry Gardens

3272 N Garland Ave, Garland, TX 75040

Brookdale Club Hill
Brookdale Club Hill

1245 Colonel Drive, Garland, TX 75043

6.8
Review score
16 reviews
6.8
Review score
16 reviews
5 star
56%
4 star
19%
3 star
13%
2 star
6%
1 star
6%
9.4
Review score
42 reviews
9.4
Review score
42 reviews
5 star
82%
4 star
14%
3 star
2%
2 star
0%
1 star
2%
9.2
Review score
19 reviews
9.2
Review score
19 reviews
5 star
47%
4 star
32%
3 star
16%
2 star
5%
1 star
0%
9.1
Review score
111 reviews
9.1
Review score
111 reviews
5 star
51%
4 star
32%
3 star
10%
2 star
3%
1 star
4%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Reviews

for Avalon Memory Care - Garland

6.8Review score16 reviews
6.8
Review score
16 reviews
5 star
56%
4 star
19%
3 star
13%
2 star
6%
1 star
6%
Avalon Memory Care
7.7
Review score454 reviews29 communities
Write a review
A Place for Mom has scored Avalon Memory Care - Garland with 6.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Avalon Memory Care - Garland has 16 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.4
Friendliness
4.2
Care Services
4.1
Staff
4.0
Meals & Dining
4.3
Activities
4.1
Value for Cost
3.9
A Place for Mom has scored Avalon Memory Care - Garland with 6.8 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Avalon Memory Care - Garland has 16 reviews with an average "overall experience" of 4.1 out of 5.
Parent company
Avalon Memory Care
7.7
Review score454 reviews29 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-16 of 16 reviews
Connie W - Family/friend
Memory Care
July 6, 2023
1.0
Verified Review
AVALON WILL TAKE YOUR MONEY BUT WILL NOT TAKE CARE OF YOUR LOVED ONE!
Avalon-Garland charged me $[removed] upfront for the full month of May, and then pro-rata charged me for April in the sum of $[removed]. They ACH debited my checking account for both sums. My husband's first day of residency was [date removed]; arriving approximately Noon. They are refusing to refund me any sums even though THEY terminated the agreement (per my elder law attorney) by sending him out. They have also attempted to bill me an additional $[removed], they say as the balance of a 30 day notice period. I was assured they would take him back even though the Executive Director [name removed] said in her text to me: "we won't take him back". The Admissions Director [name removed] said "she could have worded that better" and assured me usually once they go through medication management, they are able to come back. It became clear, when the ED [name removed] NEVER EVER called to check on my husband during his 3 week stay in medication management, that keeping him under her "care" would be a big mistake. Then, Admissions Director [name removed] said my husband could come back "IF they deemed he was stable," and that HE would be the one to make that decision. They were keeping me hanging. I filed a formal complaint with Avalon, and one of the owners who responded, [name removed] There were also issues with a controlled substance medication count sheet sent to me by [name removed]; which I requested after they sent my husband out. (I also requested a copy of his MAR, which they assert was given to my sister, but it was not. And they are refusing to give me another copy. [name removed] told the Ombudsman he had "no intention of releasing any further documents to me"). [name removed] recorded dosing my husband two 1.0 mgs of Xanax when he wasn't even a resident there!! Her records also do not account for a partial burst pack of the 1.0 mg Xanax that was given to them when he moved from [removed] to Avalon. Her record also lists dosings on days before her record says she received the meds. And one page of the record doesn't even have the correct first name of my husband on it. The count sheet looks totally "made up" after the fact. I filed a complaint with THHS on [date removed] and the investigator has advised me that the facility was given 2 citations. They must do a Plan of Correction and submit it to the state for approval. I am awaiting the detailed reports from THHS. I also was advised in my Open Records Request that an "incident investigation" was also filed by someone else against the facility, and I am awaiting that detailed report as well. They actually want to charge me $[removed] for my husband's 7 full days and 2-half days stay when they were the ones who said "we can't handle him" and sent him out?! It is robbery! My formal complaint with Avalon remains unresolved and owner [name removed] has yet to get back to me. I was led to Avalon by one of the local placement specialists because it was a stand-alone, locked down facility that was "known for behaviors". He told me it was probably the best place for my husband, for the price. They quoted me a "special pricing" range and told me my husband would be at the top of the range because he would require a lot of diversion and attention. But from the get-go, they complained about every behavior he had. I was shocked that they were so poorly trained to deal with a severe dementia patient and that they did not have more common sense in running the facility. I am more than happy to elaborate for anyone that wants to chat.
Friendliness
1
Care Services
1
Staff
1
Value for Cost
1
Anonymous - Toured community
Memory Care
May 10, 2023
5.0
Verified Review
Tour experience
When we look at Avalon Garland, my loved one was still in early stage dementia. She would have been too functioning to go there. A lot of the residents were in an infantile state, but they did look comfortable and cared for. We looked to place her at Avalon Garland when she progressed and were kicked out of memory care at [facility name removed]. [name removed] thought it would be better to put her in the small home setting.
Timothy - Family/friend
Memory Care
February 24, 2023
5.0
Verified Review
A great place for people with Alzheimer's.
If I were you, I'd go ahead and move your love done if they're not doing very well at home. My loved one is doing 100 percent better at Avalon Memory Care. They got her up to where she can stand on her own now. And she's a lot more alert. She's eating now, and before she wasn't hardly eating anything. She's' doing so much better.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
November 11, 2022
4.0
Verified Review
Smallest and The Best
I've looked at a dozen other community's and I felt like Avalon Memory Care was the choice best. The manager was very intuitive and communicates very well.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Response from Avalon Memory Care - Garland
December 8, 2022
Thank you for the kind review! We know there are several options to choose from when placing your loved one, so we are so glad you feel we are the best choice!
anonymous - Toured community
Residential Care Home
December 7, 2021
4.0
Verified Review
Our Tour Experience
The tour at Avalon Memory Care - Garland was great. The marketing director and staff were all good people. They had a good way of showing you their community. Of course you hear all the good stuff when you tour, and you don’t get to hear the challenges until your loved one lives there. But we liked what we saw on the tour.
Response from Avalon Memory Care - Garland
December 9, 2021
Thank you for the kind review, and we are glad you enjoyed our community. We agree, our staff and director are incredible individuals! If there is anything we can do for you, please do not hesitate to reach out.
Lori C - Toured community
Memory Care
August 18, 2021
3.0
Verified Review
Our Tour Experience
This was the only place we toured that we didn't really care for, mostly because the person who was supposed to tour with us didn’t show up for whatever reason. So we had to rely on somebody who was taken by surprise. One of the caregivers who was taking care of the patients that day took us around and did the best that she could. I just think some of our questions were outside of her paygrade. But it seemed like a good facility. We just weren't able to learn enough about it.
Response from Avalon Memory Care - Garland
August 24, 2021
Thank you for the review and honest feedback about your tour. It's unfortunate you did not receive the tour you thought you would receive. If you would please contact us at 214-752-7050, we'd like the opportunity to provide a second tour.
anonymous - Family/friend
Residential Care Home
June 30, 2021
5.0
Verified Review
I would recommend
The staff members have been wonderful, and always very helpful. Anytime there are any issues or problems that come up they try to fix the issue very quickly. We do think they could boost up the meals a little bit more. Also when it comes to the value for cost, for what we are paying we think they should offer a little more services or amenities.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Value for Cost
4
Response from Avalon Memory Care - Garland
August 16, 2021
Thank you for your kind words and entrusting us to care for your loved one. We appreciate any and all feedback as this helps us provide the highest quality of care. Again, thank you for your kind review and sharing your experience with us.
anonymous - Toured community
Memory Care
May 11, 2021
3.0
Our only disappointent was a mix up of time to be able to talk to the marketing person. A friendly caregiver showed us around to anything we wanted to see. This is smaller with more attention to immobile residents or having limited abilities. Everyone seemed attentive and it was clean.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Response from Avalon Memory Care - Garland
August 16, 2021
We are sorry this was your experience as it is very unfortunate you were unable to talk to our Admissions Coordinator. You can always reach us at 214-752-7050 to answers or concerns you may have.
anonymous - Family/friend
Memory Care
January 5, 2018
5.0
Verified Review
This facility had the right room at the right time. They were very quick in following up with me and getting my Wife in. The room they showed us was exactly what we were looking for. I’m very pleased with the staff and they know the residents by name. The staff members also know and react to the things she likes and doesn’t like. The community is tucked away and is well organized. I would recommend this facility to other families.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Avalon Memory Care - Garland
February 19, 2018
The difficulty that we run into sometimes ,being a smaller home-like environment, is having a room available that meets a potential loved one's needs. It sounds like that one room was available at the right time for you! We are so blessed to have such as a marvelously caring and compassionate staff at our Garland location. Appreciate your time in leaving this review.
anonymous - Toured community
Memory Care
July 5, 2017
2.0
Verified Review
Didn't Care for My Tour Very Much
I didn't really care for my tour of this community. The staff was very kind, and friendly. However during my tour I could that this was not the facility for my mother, and her needs. I did find other community that suited our needs better.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Response from Avalon Memory Care - Garland
August 1, 2017
Thank you for letting the reader know that our location in Garland is top notch with kind and caring staff. Unfortunately you were referred to us by A Place For Mom incorrectly. We take care of individuals afflicted with a short term memory loss of some sort and have for 22 years now. I am glad you were able to find proper placement for your mother at this time. Know that we are here in case your mother's needs change in the future.
anonymous - Toured community
Memory Care
June 28, 2017
3.5
Verified Review
Care and concern
We toured this community for care.We talked with the staff and they did not seem organized at the time. They did not know we were coming and they did not answer a lot. The community was clean and the menu was appealing. We would recommend this community for older residents for the care of a loved one. This community might want to prepare more. We would recommend that families make sure that the staff is available to answer questions for the families needing care.
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5
Response from Avalon Memory Care - Garland
August 1, 2017
Typically a tour is set up so that we can have the correct personnel in place to answer your questions thoroughly although obviously if one were to walk in to visit for potential placement of their loved one without a tour we will certainly oblige. There are periods of time, for example around lunch time, where if someone walks in it can be tough to give our undivided attention based upon the population we serve. I am sorry this seemingly occurred with you. I am glad that you were at least able to see this gorgeous home-like environment and meet some of our staff and residents. I'm sure that our Director must have followed up with you afterwards. Please reach out if we can be of further assistance.
David Koberlein - Family/friend
Memory Care
March 26, 2016
5.0
Verified Review
Avalon Garland
There are not enough words to express my gratitude to Matt, Judy, and the staff at Avalon Garland. My family was lost in the mire of senior living/Medicaid/doctors/lawyers/emotions associated with moving Mom out of the house she had lived in for 50 years to an assisted living facility. One phone call to Matt and his team resolved all of our problems and worries. He made the process simple and assured us every step of the way. Matt is always available for even the most ridiculous of questions and concerns. Mom is safe and happy now at Avalon. Thanks Matt. I had forgotten that there were kind and caring people left in this world.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Avalon Memory Care - Garland
March 31, 2016
Thank you so much for this review. The mentioning of names of team members that are the people that make Avalon what it is really means a lot. We are blessed to have so many multi-year employees that are here for one reason......they care! Please reach out if I can be of any assistance in the future. Take Care.
anonymous - Family/friend
Memory Care
January 23, 2016
5.0
Verified Review
Excellent care
Avalon is a beautiful facility that is spacious and has lots of amenities. The place is clean and well kept. The staff does an excellent job of providing care with compassion to the residents. The level of care is excellent.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Avalon Memory Care - Garland
February 19, 2016
Thank you so much for taking the time to leave this glowing review. Judy and the crew do such an amazing job out there. We wish you and your family the very best. Take Care.
anonymous - Family/friend
Memory Care
August 19, 2015
5.0
Verified Review
very helpful
From the very beginning at Avalon Memory Care the staff have been very helpful. They even got her in before we had our paperwork finalized. We thought this whole experience would be a nightmare but staff has just made the experience wonderful. I am so impressed with everything here. I am really pleased with this facility and the staff.
Cleanliness
5
Friendliness
5
Value for Cost
4.5
Care Services
5
Activities
4
Response from Avalon Memory Care - Garland
August 28, 2015
We are blessed with an incredible staff out their in Garland. I am so glad that we could turn this potentially nightmarish situation of a move into as pleasant an experience as possible. Feel free to let me know if you ever need anything. Take Care.
anonymous - Family/friend
Memory Care
December 23, 2014
5.0
Verified Review
really good place
The place is very clean, the staff is very caring, and it is just a really good overall place. I do think it would be good if the residents were able to go outside more, but for reasons having to do dementia and DADS (Disability Assessment for Dementia Scale) requirements they are not able to go out much. Maybe in the next building they can set it up with a courtyard in the middle where the building goes around it. I would hope that would meet DADS requirements while letting the residents get outside more often.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Avalon Memory Care - Garland
December 29, 2014
We appreciate the review and when weather permits will take advantage of the courtyard area more so this next year. Take Care.
Anonymous - Family/friend
Memory Care
September 5, 2014
5.0
Verified Review
They are going above and beyond, and making a good effort
They have been in business for about 20 years. They are going above and beyond, and making a good effort to handle the difficult behaviors that go with advanced dementia and Alzheimer's. They don't just send them to a psyche ward the first time things get difficult. It's still new but so far I am pretty pleased with their effort.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Avalon Memory Care - Garland
September 8, 2014
Thank you very much for your review of one of our newest locations off of Colonel Drive. As a family company we certainly bend over backwards to make sure our residents are not thrown into " the system". The fact is that there is a reason why your loved one is with us and it can include agitation, paranoia, delusions or anything else associated with dementia. This is who we take care of and we are very thankful to have the opportunity to care for your loved one. Always feel free to call me if I can be of any assistance as you go through this journey.
Viewing 1-16 out of 16 reviews

Amenities
at Avalon Memory Care - Garland

Healthcare Services

  • Medication Management
  • Staffing & Ancillary Services
  • Incontinence Care
  • Memory Care
  • Non-Ambulatory Care
  • High Acuity Care
  • Diabetic Care

Meals & Dining

  • Gluten-free
  • Kosher
  • Guest Meals
  • Anytime Dining
  • Organic
  • Vegetarian
  • Meals Provided
  • Low / No Sodium
  • No Sugar
  • Vegan
  • Room Service
  • Special Dining Programs

Room Amenities

  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Ground Floor Units
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Wi-Fi/high-speed internet

Community Amenities

Transportation & parking

  • Transportation at Cost

Common areas

  • Outdoor Common Areas
  • Barber Shop
  • Beauty Salon
  • Outside Patio
  • Private Bath
  • TV Lounge
  • Indoor Common Areas
  • Meeting Room

Services

  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Birthday Parties
  • Reminiscence Programs
  • Holiday Parties
  • Devotional Activities On-Site
  • Activities On-site

Neighborhoods
around Avalon Memory Care - Garland

See what the neighborhood has to offer and what’s nearby:
Avalon Memory Care - Garland in google map

Frequently Asked Questions
about Avalon Memory Care - Garland

Avalon Memory Care - Garland offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Avalon Memory Care - Garland 6.8 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (800) 696-6536 to reach a resident at Avalon Memory Care - Garland.

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1 star
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Studio, Semi-Private
Welcome HomeIris Memory Care is proud to be the first Assisted Living Community in Rowlett to offer specialized Alzheimer’s & Dementia Care. At Iris Memory Care, we believe that our expertise and specialized knowledge of Alzheimer’s and other forms of dementia combined with our heartfelt...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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