The Hamister Group, Inc

Hindsight is 20/20 and if I could do it all over again, I would not have put my mother here. The care is sub-par and the nursing/aides staff is not much better. My mother required "enhanced care" and although I paid extra for it, she didn't receive it even after speaking to the Nursing Director multiple times. DO NOT PUT YOUR LOVED ONE HERE!

My mother needed more care than what was made available. Their mental health was ignored and it was a very traumatic experience for them to leave their home and try to adapt to assisted living. It may be an ok placement for relatively capable people, but didn't provide the support or safety that my parents needed.

When I walked out the door after the tour, I threw their brochure in the trashcan. I liked nothing about it. I would not send my loved one there, and I hope no one ever puts me in a place like that either.

The place is under staffed, always call bells ringing not answered,. hall ways smell,Took my Mom out of there fell 2 times have NO help.Owner [name removed] took Mom for [language removed] month payment did not return security payment, Would never recommend this place., worry about money greed not residents.

Sent my 90 yro demented grandfather to the psych ward at ECMC- never notified his wife (a few rooms away), or his children (this was an issue addressed prior) and ignored orders to send him to Lakeshore if he absolutely needed to be sent out. Dementia patients don’t belong in a psych ward, that’s what your facility is paid to deal with- ESPECIALLY ECMC. For $10,000 a month and “medical staff” they should know this. Proves that money can’t buy knowledgeable staff. Unfortunately, this is one of the “better” facilities. Do your research and don’t let them do this to your family member. Oh, and the LPN that screamed at him because he wasn’t getting dressed fast enough.... he has dementia, it’s frustrating for everyone. If you can’t handle go work somewhere else. I am a medical professional, so I’m not some random person who doesn’t know anything about this process or treatment. I would never treat your family members like this. All we asked for was communication- family lives close (3 miles away) and is always there. We had a few simple requests if they felt they couldn’t handle him- like not sending him to a psych unit that has violent psychs (again, I worked with people who went there because they were so dangerous).

to edgy looking like a nursing home

This place is a dump. Run very poorly, ALWAYS short staffed. Please do your research and look else where before placing your loved one.